About Siebel CRM

Siebel CRM is a marketing resource management software designed to help businesses in the finance, utilities, manufacturing, transportation and other sectors manage sales, marketing, inventory and finance. The platform enables administrators to manage leads based on segmented territories and forecast sales opportunities. Siebel CRM allows teams to track daily appointments and tasks and maintain relationships with partners, resellers, agents as well as brokers. Additionally, supervisors can plan, execute and handle email, web, events, and loyalty marketing programs. Pricing is available on request and support is extended via phone, email, knowledge base and live chat. ...

Siebel CRM Pricing

Please contact Oracle for pricing details.

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Siebel CRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 30 reviews

User Profile

Roxana Georgiana

Oracle

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Computer Hardware

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Functionality

5

Reviewed August 2021

A tool to keep all your contacts in one place

Pros

It was one of the applications I used to work with as a call center operator, it never failed and I like the fact that you can find a lot of information about each customer in one place.

Cons

It was very indicated for a call center activity, so I don’t have any complaints

User Profile

Athina

WIND Hellas

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2018

A lot of fuctionalities

Pros

It is very modular and can fit to your needs.

Cons

Probably you will need an engineer to initialize it at the beginning

Anonymous

Verified reviewer

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Functionality

5

Reviewed December 2018

Experienced User

Overall it is a great product, one of the better CRM/MRM's that I have used.

Pros

I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention.

Cons

I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive.

Anonymous

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Functionality

3

Reviewed August 2018

Once you know how to use, it's hard to switch

Pros

Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location. Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Cons

It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

N SAJESH

Staan Biomed Engineering Pvt Ltd

Verified reviewer

Company size: 51-200 employees

Industry: Medical Devices

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed July 2021

Activity planning using Siebel resource management

Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added

Pros

Project activity templates Spending a day performance across enterprise Powerful analytics and business processes based on best practices Automate key marketing processes

Cons

Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further

Reasons for switching to Siebel CRM

More user friendly and it ensures better understanding of marketing campaign and activities management using siebel resource management software than other similar softwares available in the market

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