Sysomos Software

4.38 / 5 (8)

About Sysomos


Sysomos is a cloud-based social media management and analytics platform that helps brands and agencies with customer engagement. It is primarily designed for social research, visual analysis and content management.

Sysomos’s key features include searching, discovering, listening, publishing, engaging and analyzing services for marketers. With the content tool, users can discover and distribute engaging social media posts across channels. Its artificial intelligence-based analytics engine contextualizes data and assists firms with making business decisions related to marketing campaigns. The customer engagement module lets firms send automated responses to a list of segmented customers.

Sysomos comes on a monthly subscription basis and support is provided via phone, live chat and an online help desk.  



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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Sysomos

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

4 stars

(1)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-8 of 8 reviews

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February 2017

Gaurav from To The New Digital Pvt. Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

February 2017

An awesome Social Media Listening tool for Twitter

I have been using Sysomos for almost 2 years and it has never failed to surprise me. The tool is fun to work with Twitter data however it lags when we are looking for Facebook, Blogs, Forums and Instagram mentions. The tool is good for realtime campaign monitoring. Downside: The customer support is not that responsive when you encounter any issue with tool like data lapse etc. Overall it is good product when your prime focus is to monitor Twitter conversations on web.

Pros

1. Strong Twitter Monitoring
2. Effective Real Time Tracking

Cons

1. Poor customer support
2. Not so good traditional media tracking

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I really enjoyed using Sysomos! It was easy to get set up and researching for our office.

It assisted with understanding customer needs, how they use our product, and developing our line.

Pros

It helped organize and visually represent data for our online presence, determine how to expand our product line, and track customer sentiment.

It is quite robust. If you really get it going you can track industry activity as it starts to trend.

Cons

It took a while to learn. There are videos to assist, and but the system is quite robust.
It is on the pricey side.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

My all time fav social media listening tool to date

Insights for clients which helped them make key business decisions. Wonderful reporting and social metrics.

Pros

I have used several different social listening tools out there, and this is my favorite for many reasons. It's simple, customizable, visually appealing and provides meaningful results.

Cons

The customer service could be improved. With other tools, I have had a dedicated team who checks in with me, etc.

January 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Excellent Product, Especially for Events!

Insight within our audience. Helped to show the location, gender, and so much more about the people talking about our brand. Also had really nice word clouds for reporting and other exportable reports.

Pros

I love the ease of setting up and using this product. It's very visually pleasing and useful for supporting the overall life of a hashtag and event. The reporting is detailed and it's easy to see how far messages travel, and the impact it has within your audience.

Cons

I didn't love the customer service at first but it got better as we complained. I also think it could build in some more exportable quick reporting to help diversify the platform but it's restricted to what it can get from APIs from the various social networks.

March 2019

Sanjay from Secure Meters & Private Limited.Udaipur

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2019

Map

It's a good software that saves time and sitting at home can use it in its small device and it makes it easier for the person to arrive and a free demo of any place can tell.

Pros

Here is a good software. The person can easily see the map of any place in its device and use it.

Cons

The quality of the map of the software is not so high that I can tell it to myself very clear.

March 2018

Emily from Sandbox Software

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

1.0

Functionality

3.0

March 2018

Affordable but over hyped and not suitable for a large company

Pros

I worked for a large automotive company and moved from NetBase to Sysomos due to cost and ease of use. Sysomos is certainly easy to use and fulfills the basic needs of a small to medium size business - I don't think it's ideal if you have to dive into analytics and provide in depth numbers. If that's the case, Sysomos is not for you.

Cons

I found that Sysomos wasn't delivering the analytics that execs were looking for and there was a lot of manual work that went into it.

The content planning side of the software seemed promising until I had to use it daily and dealt with glitches of the screen freezing or not being able to scroll up/down. When presenting content to client and using Sysomos, I was embarrassed.

Training was not great, there were so many things he missed out on and we found out later on that we were not using the software to it's absolute fullest due to poor training.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2018

Good system for long time users, better software is now available for the price

Enhanced view into what real people are saying about a given topic

Pros

Sysomos has historically been a top choice for major brands -- especially in the early days of social listening. They were an earlier provider of advanced listening software that offered a lot of functionality to help forward thinking brands finally make sense of how social media conversations could help them market better. Even today, they have a wide range of features that, at least partially, integrate together

Cons

They've lost a few steps over the last 3-4 years. Couple a piecemeal corporate history (acquired by PRnewswire, then spun off as an independent operating entity) with an acquisition-based strategy for refreshing their product set and your left with a somewhat integrated grouping of product offerings from messaging to on-demand search to ongoing listening that, in theory, could help you centralize social media operations with a single vendor. In practice, none of their standalone solutions would survive alone in the wild against more agile, innovative competition. Even full-suite users find data consistency challenges continuing to surface alongside a continued requirement to separately log into several distinct solutions

December 2017

Kate from CFA Institute

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Excellent Twitter social media hashtag tracking tool

Pros

Sysomos is a great tool for understanding the reach of your social media hashtags. It also measures engagement, which not all other tools do.

Cons

Excellent with Twitter, but not much access to other social media sites, such as Facebook, or blogs.