--- title: "Meltwater Software Reviews, Demo & Pricing - 2026" description: "Review of Meltwater Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/marketing/sysomos-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Social Media Analytics Tools Software](https://www.softwareadvice.com/marketing/social-media-analytics-tools-comparison/) / Meltwater Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/sysomos-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/sysomos-profile/alternatives/) # Meltwater Review Custom quote 3 plans Wondering if Meltwater is right for your organization? Our Social Media Analytics Tools Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Meltwater 4.0 [(96)](https://www.softwareadvice.com/marketing/sysomos-profile/reviews/) Pricing Pricing available upon request ### About Meltwater Meltwater is the global leader in actionable intelligence for PR, Communications, and Marketing teams. By analyzing 1.3 billion pieces of content daily, Meltwater transforms media, social, and AI signals into intelligence that leaders rely on to make faster, more confident decisions. With 27,000 customers worldwide, Meltwater is the intelligence platform global brands trust to stay ahead. Meltwater: Intelligence you can act on. Learn more at meltwater.com. Wondering if Meltwater is right for your organization? Our Social Media Analytics Tools Software selection experts can help you in 15 minutes or less. ## Meltwater User Interface ## Popular Meltwater Alternatives Main Product Meltwater 4.0 [(96)](https://www.softwareadvice.com/marketing/sysomos-profile/reviews/) Ratings Breakdown - 3.96Ease of use - 3.39Value for money - 3.65Customer support - 3.97Functionality Pricing Available upon request Get Price Alternative Product [Zoho Social](https://www.softwareadvice.com/marketing/zoho-social-profile/) 4.7 [(3462)](https://www.softwareadvice.com/marketing/zoho-social-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.54Value for money - 4.52Customer support - 4.53Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Publer](https://www.softwareadvice.com/marketing/publer-profile/) 4.8 [(966)](https://www.softwareadvice.com/marketing/publer-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.66Value for money - 4.73Customer support - 4.64Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) 4.4 [(3801)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.14Value for money - 4.18Customer support - 4.27Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Agorapulse](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/) 4.6 [(713)](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.36Value for money - 4.70Customer support - 4.26Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Cloud Campaign](https://www.softwareadvice.com/marketing/cloud-campaign-profile/) 4.9 [(162)](https://www.softwareadvice.com/marketing/cloud-campaign-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.87Value for money - 4.91Customer support - 4.65Functionality Pricing Starting at $49.00 per month Get Price ## Meltwater Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Starter — from $10,000/year Pricing available upon request No plan information available Pro — from $25,000/year Pricing available upon request No plan information available Enterprise — from $130,000/year Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Meltwater Features - Popular features found in Social Media Analytics Tools Campaign Analytics Competitor Monitoring Customizable Reports Engagement Tracking Lead Attribution Multi-Channel Data Collection Post Scheduling - More features of Meltwater Access Controls/Permissions Activity Dashboard Ad hoc Reporting AI/Machine Learning Alerts/Notifications API Approval Process Control Article Author Database Audience Analytics Audience Engagement Audience Targeting Automated Publishing Automated Scheduling Behavior Analytics Benchmarking Brand Management Brand Tracking Calendar Management Campaign Management Campaign Planning Campaign Tracking Channel Management Clippings Management Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Contact Database Contact Management Content Discovery Content Management Content Publishing Options Conversion Tracking Customer Engagement Customer Segmentation Customizable Fields Customizable Templates Customization Dashboard Dashboard Creation Data Import/Export Data Visualization Digital Asset Management Drag & Drop Dynamic Content Email Alerts Email Distribution Email Marketing Filtering Hashtag Tracking Impact Measurement Influencer Discovery Influencer Relationship Management Influencer Tracking Keyword Filtering Keyword Tracking KPI Monitoring Lead Generation List Management Marketing Automation Media Monitoring @mentions Mobile Alerts Monitoring Multi-Account Management Multi-Campaign Multi-Channel Attribution Multi-Channel Distribution Multi-Channel Management Multi-Channel Marketing Multi-Language Natural Language Processing Negative Feedback Management Performance Metrics Predictive Analytics Press Monitoring Press Release Builder Real-Time Analytics Real Time Comparisons Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Reputation Management Response Management Review Monitoring ROI Tracking Scheduling Search/Filter Sentiment Analysis Social Listening Social Marketing Social Media Integration Social Media Monitoring Social Mentions Tracking Social Performance Management Tagging Template Management Third-Party Integration Third-Party Integrations Trend Analysis User Management Visual Analytics Website Analytics Website Monitoring Web Tracking Widgets Workflow Management ## Meltwater User Reviews ## Meltwater customer ratings - Overall rating: 4.0/5 - Total reviews: 96 ### Rating distribution - 5 stars: 38 reviews (40%) - 4 stars: 34 reviews (35%) - 3 stars: 15 reviews (16%) - 2 stars: 2 reviews (2%) - 1 star: 7 reviews (7%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 3.4/5 - Customer support: 3.7/5 - Functionality: 4.0/5 --- ### Meltwater is useful for tracking media and social conversations at scale - Overall rating: 5/5 - Reviewer: Rishikesh M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have been using Meltwater regularly to track media coverage and social conversations for multiple brands. The media monitoring feature is very useful for tracking online news, articles & publications in one place. I also like how the dashboards can be customized based on brand or campaign needs. The tagging & filtering options help in sorting large volumes of data and make reporting easier. It saves a lot of manual effort when tracking brand visibility #### Cons Sometimes setting up complex queries takes time and needs trial and error. The tool can also feel heavy when loading large dashboards or multiple searches at once --- ### The success of my digital marketing strategy. - Overall rating: 4/5 - Reviewer: Marina C. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered My experience has been very good, this platform is very detailed and precise, and its control panel is very complete and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the social media analytics tools that allow me to monitor the online conversations that are impacting my brand and industry. #### Cons It would be ideal to have a higher update speed to be able to make more agile decisions. --- ### Disingenuous business practices - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services were to end January 14, 2019. At no time did they mention automatic renewal or that I needed to send a formal notice of termination. On December 7th, in response to their many emails asking me to sign the renewal confirmation I advised them we would definitely not be renewing - 38 days before the services were to end. For the first time, they advised me we were automatically renewed and they would be sending us a bill. They said it was "preset" I asked for the contract and was shocked to see the termination terms aren't even listed on the main contract page - they are instead buried in a link, under topics such as spam. A link, of course, can be altered at any time. The contract document defines start and end dates, and makes no mention of automatic renewal. Your account reps make no mention of automatic renewal. I find this disingenuous. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet. #### Cons It is redundant and doesn't deal with reality. --- ### Robust Social Media Monitoring at a Price - Overall rating: 5/5 - Reviewer: Linda R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports. #### Cons It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available. --- ### Great Spreading the Word - Overall rating: 5/5 - Reviewer: Kara I. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Meltwater has been an easy tool to use to distribute information and also see the analytics of how it's being received, opened, clicked, etc. We also use the tool to create a Daily Digest of hits that mention our business in the media or on Twitter. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is completely user friendly. It is easy to upload press releases and sent to various distribution lists. #### Cons Sometimes there are glitches or issues where if there is a lot of traffic happening via Meltwater which makes your particular information experience a delay. Usually, Meltwater staff are able to identify log jams pretty quickly. --- ### A Product in Development - Overall rating: 3/5 - Reviewer: Martin M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Meltwater is providing excellent support and their media data and reporting seems to be very reliable. We have been able to use it to make some very productive media in-roads. The software seems to be underdeveloped but hopefully they will continue to add the features needed to make it a mainstream offering. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Meltwater is easy to use and their employees pay a lot of attention to you as a client. Especially in the set-up stages, they are very attentive and schedule their follow-up effectively. The basic tools are adequate and their data seems to be reliable. #### Cons The platform for Meltwater seems to be very immature in terms of its development. It can send newsletters but you get almost NO functionality on analytics or member tracking. Like all other SaaS companies, everything is an add-on and it is not always easy to determine what you get for the price you are being quotes. The software simply feels rudimentary in design and immature in implementation. --- ### Meltwater does the trick - Overall rating: 3/5 - Reviewer: Julie G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We continue to renew our contract with Meltwater, because, compared to competitors, the service is financially feasible. The interface upgrades have also kept us happy. Overall, Meltwater helps us distribute news effectively and that's exactly what its supposed to do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Meltwater has made A LOT of improvements to their user interface recently. Building lists has gotten a lot eaiser and quicker. I'm able to quickly scan and select thousands of contacts. #### Cons Meltwater's customer service leaves something to desire. In the four years that I've used the platform, my service rep has changed at least a half-dozen times. Each new person wants to connect to see how things are going, but most of the time they just try to sell us on something new. They are not concerned with understanding our business. --- ### Easy Contact Lists - Overall rating: 5/5 - Reviewer: Courtney C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Great option for press release distribution. I like being able to create targeted media lists and scheduling releases. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to gather lists of relevant media in my area and field. Depending on who I want to target I am able to modify a list and make sure my release and information is reaching the right group of people. #### Cons My only cons come from the other side of the software. I receive a fair number of releases that aren't relevant to what I cover. It isn't a software error, it is user error with people not knowing how to create their lists. --- ### Awesome PR and social media tracking - Overall rating: 5/5 - Reviewer: Deborah H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Used this to track client placements, as well as find contact details for reporters / editors. Easy to navigate, and our team could easily customize the specific dashboards. #### Cons Definitely can need some training to get up and working. We had our account managers come in to train up the team. --- ### Great article filtering for PR! - Overall rating: 4/5 - Reviewer: Ana B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The filtering of relevant articles is unmatched by competitors. Also able to track multiple brands in the same account. #### Cons The report dashboard isn't as intuitive as I would like. There are lot of analytics that can be done but a bit difficult to set up exactly as I wanted the data to present. --- Showing 1 - 10 of 96 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/sysomos-profile/reviews/) ## Meltwater Popular Comparisons [Zoho Social vs Meltwater](https://www.softwareadvice.com/marketing/sysomos-profile/vs/zoho-social/)[Publer vs Meltwater](https://www.softwareadvice.com/marketing/publer-profile/vs/sysomos/)[Hootsuite vs Meltwater](https://www.softwareadvice.com/collaboration/hootsuite-profile/vs/sysomos/)[Agorapulse vs Meltwater](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/vs/sysomos/)[Cloud Campaign vs Meltwater](https://www.softwareadvice.com/marketing/cloud-campaign-profile/vs/sysomos/)[Sprout Social vs Meltwater](https://www.softwareadvice.com/crm/sprout-social-profile/vs/sysomos/)[Brand24 vs Meltwater](https://www.softwareadvice.com/marketing/brand24-profile/vs/sysomos/)[Sprinklr vs Meltwater](https://www.softwareadvice.com/customer-support/sprinklr-profile/vs/sysomos/)[Brandwatch vs Meltwater](https://www.softwareadvice.com/nlp/brandwatch-profile/vs/sysomos/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/sysomos-profile/alternatives/) ## Other Top Recommended Social Media Analytics Tools Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3038) Recently recommended **9** times [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6251) Recently recommended **4** times [AgencyAnalytics](https://www.softwareadvice.com/web-analytics/agency-analytics-profile/) **4.8** (116) Recently recommended **2** times [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) **4.6** (6099) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Meltwater with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice