Trouble transmitting of Microbiology result to EMR.

Can I give less than one star on customer service. Literally THE WORST company I have ever dealt with in business or anywhere else.

I liked how easy it was to navigate and our staff can use it with out difficulty.

I have had excellent conversations with  rep. She is helping me with the program and has assured me that she and others will help me all the way through this process.

My lack of training of all the tools, but I was not at my office when LabDaq was installed.

The gaps in between some panels, no continuity. A lot of added features that's needed is costly.

I have been pretty surprised at the capabilities of the software.

LabDaq is super user friendly and easy to learn and teach. My new techs picked up on very quickly.

Great growth potential for monitoring lab processes and generating increased revenue.

I like that it is easy to use and the tech support is helpful.

Clients are very happy with our report formats and are attracting more accounts.

At first I had trouble with trying to change rules or implement new rules.

User Friendly and Interfaces well with other products.

Helpful Support team once an engineer is available. Relatively easy to integrate with Labnexus and customer EMR's such at Point Click Care.

Cumulative Reports, ease of use extremely user friendly data managemnet and mining.

Moving to the US from another country this laboratory system is new for me, but with the easiness of use of CGM it helped me get comfortable and confident with work.

We find the software easy to use and customize. The support team is excellent.

Inactivated tests and panels cannot be hidden from ordering and other menus. Better customized reports, hate having to pay to get a report the we can read.

Some of the management report names are confusing as far as what the report will actually be.

Overall has been a good experience with a rocky start, but mostly due to short timeframe for implementation (4 months).

The customer support is what really won me over. I feel super blessed to have such a great team to count on when things go bad.

The software is easy to navigate, excellent support.

I came from supporting Cerner and Epic and was not expecting CGM to be as good as it is. Support has been very helpful in helping me understand the system.

LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful.

The best thing about this software is having one place for all of your documents, and an easy way to track who has read them.

The customer service has been outstanding. If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Medialab Inc. is a robust and easy to implement product that helps immensely with compliance and competency. It has become an invaluable tool in the labs I have managed.

I like that it is a good system for the price and aids in regulatory requirements for doc control.

Easy of use, robust, inexpensive, customer support is top notch. So many features have been added over the years at the request of the customer to make functionality even better.

The help menu on the side of the screen also helps a great deal. So easy to navigate we did not have to train staff.

Customer Service is responsive and helpful whenever you have a question or realize you may have set permissions or workflows up incorrectly.

It's easy to build new questions. I like the format and ease of adding remediation and feedback.

The font is very small on my computer and I have problems choosing a manual or document at times.

Very user friendly for the end user. Great to communicate activities to the staff.

Having to remember to assign groups, peer reviewers, admins, lab directors, for each manual. It's easy to miss a part that leads to problems.

Ease of access, user friendly format, responsive customer service.

Initial document entry and conversion from paper to electronic formats was a bit painful, though I expect unavoidable.

I hope that it works out. There is a huge learning curve and a huge shift in how our industry traditionally does things.

The ability to share documents throughout the lab is useful. It is also a benefit to keep common documents (ie., meeting minutes for lab review).

We just started building our Media lab and it has been easy thus far. We will be open for our accrediation inspection.

I think the best thing is the ability to organize documents into manuals and link them both to competencies and inspection proof.

It has everything we need to run the lab. Pricing is extremely competitive to other competitors.

There is nothing about this MediaLab Document control product I'm unhappy with.

This software is very user friendly and easy to navigate. I like how useful document control is as a reference in my daily work.

Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written.

This makes preparation for our College of American Pathologist inspections a snap. Customer support is outstanding, with almost instantaneous responses to my questions.

It's great that we can answer all the checklist questions, link sops and supporting documents. Also it's great that we can upload the answer to previous inspections.

I dislike the clunkiness of the software, it can be cumbersome to move procedures around manuals, its difficult to remove from one manual and place in another.

US Dollar

CGM LABDAQ is a laboratory information system (LIS) designed to help reference laboratories, hospitals, clinics, veterinary office and other healthcare organizations manage PCR testing, electronic medical records (EMR), and various administrative activities. The platform enables organizations to securely store confidential data, configure role-based permissions and maintain audit trails.

CGM LABDAQ's document management functionality allows users to review patient documents, track the approval process and store patient information in a centralized repository for future reference. It offers a host of features such as corrective action logs, inventory management, specimen storage, compliance management and more. Additionally, physicians can monitor billing and testing operations, establish workflows to automate analytic activities and conduct laboratory inspections.

CGM LABDAQ allows managers to gain insights into metrics related to lab productivity, trends, TAT analysis and more via reports and analytics. Pricing details are available on request and support is provided via phone, email and other online measures.  


LongDescription

Customizable Reports

Document Storage

Access Controls/Permissions

Approval Process Control

Sample Management

Data Import/Export

Test Panels

Audit Trail

Configurable Workflow

EMR/EHR

Data Security

Workflow Management

Instrument Management

Activity Dashboard

Reporting & Statistics

Fax Management

Audit Management

Compliance Tracking

Reporting/Analytics

Lab Instruments Integration

Records Management

Certification of Analysis

Secure Data Storage

Third-Party Integrations

Document Management

Inventory Management

Billing & Invoicing

Patient Records Management

Specimen Management

Contact CompuGroup Medical for pricing information

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

CGM LABDAQ

In Person

Live Online

Webinars

Documentation

Videos

Document Control by MediaLab is cloud-based software that helps medical labs to manage policies and procedures. The tool caters to hospital-based medical laboratories, reference laboratories, environmental laboratories, blood banks, government and military medical laboratories and more. Key features include document approval, employee sign-off, periodic reviews, clinical documentation, real-time dashboard access and centralized to-do lists.


Document Control helps users edit documents related to policies and procedures, meeting compliance and security requirements. Users can also upload existing files into the system. The employee sign-off feature enables users to digitally sign documents received via emails.


The tool assists department heads, Clinical Laboratory Improvement Amendments (CLIA) directors and lab management. Users can periodically review documents, flag errors, record and approve reviews using electronic signatures and PINs.


Document Control provides users with a real-time dashboard for tracking current tasks and updates.



Optical Character Recognition

HIPAA Compliant

Digital Signature

Change Management

Electronic Signature

Periodic Review

Document Capture

Collaboration Tools

Automated Routing

File Recovery

Full Text Search

Offline Access

File Conversion

Document Classification

Version Control

Compliance Management

Real Time Data

Role-Based Permissions

File Sharing

Alerts/Notifications

Reminders

Multiple Format Support

Document Review

Document Automation

Alerts / Escalation

Real Time Reporting

Archiving & Retention

Task Management

Document Generation

Search/Filter

Web browser (OS agnostic)

Tiered pricing based upon total laboratory user size.
Contact MediaLab for a price quote.

CGM LABDAQ vs Document Control

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