AllegianceMD vs One Touch EMR
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.1 / 5
Value for Money
4.3 / 5
4.2 / 5
Customer Support
4.4 / 5
4.1 / 5
Functionality
4.4 / 5
4.1 / 5
Last Review Written
December 9, 2021
July 1, 2023
Pros/Cons
Pros
- Billing functionality is easy and robust compared with other EMR systems - Love It. Now interfaces with both top lab companies which makes ordering labs and receiving results seamless.
- It is amazing to say the least. It's packed with great features that no one we demoed could offer, and they are always adding more features.
- Very advanced, and complete EHR, easy to use EHR. Billing is great, great claim scrubber.
Cons
- From our previous horrible EHR experience, we were terrified to move to another EHR. However, we had to move away from our previous EHR.
- When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software.
- When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office.
Pros
- Excellent The support team walked me through each detail I am grateful for the time they spent with me. Their investment if time with me told me it would be worth it.
- The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with.
- They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.
Cons
- Unable to cut and paste templates. Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been.
- Extremely difficult to understand. Tech support is extremely delayed and not enough.
- Text messages reminders don’t seem to work all the time which can be a little annoying.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
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16 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
