Allscripts Practice Management

RATING:

2.84

(132)

About Allscripts Practice Management

Allscripts® Practice Management is a comprehensive revenue cycle management solution for physician practices of all sizes and specialties, including those associated with health systems as provider-based practices. It boosts practices’ operational efficiencies and productivity by helping manage scheduling, collections, claims and denials. Practice Management Benefits: Flexible Scheduling — Offers flexible scheduling options, enabling users to freeze and release schedules, while also helping users switch appointment time slot availability days in advance or within the same day to ensure greater efficiency. Streamlined Check-In — Delivers advanced check-in features that streamline front-desk processes. Supports front-desk operators in enabling guided workflows that imp...
Allscripts patient registration
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Allscripts Practice Management Reviews

Overall Rating

2.84

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

2.5

Value for money

2.5

Functionality

3

Showing 1 - 5 of 132 reviews

Jordan

Company size: 11-50 employees

Time used: More than 2 years

Review Source 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2018

Excellent For Nursing Home Referrals

Pros

We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

Cons

I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

Kathy

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

February 2022

Veradigm - Allscripts Eprescribe Stand-alone Program - Great program for a small practice.

Overall, Allscripts eprescribe is a great program for a small medical practice like ours. It gets the job done. Once in a while there are outages, but they are usually resolved fairly quickly. I wish the phone app was more user friendly especially when on vacation so I don't have to wait until I'm at a computer to send a prescription.

Pros

I like that we can see which medications the patients have been prescribed and when. It allows us to pre-populate the prescriptions for refills so we don't have to type everything in again.

Cons

The phone app is basically useless. I have to go into a browser on my phone and go directly to the website to be able to see the patient prescription history and send a prescription. Only use it in case of emergencies when I don't have access to a computer.

Reasons for choosing Allscripts Practice Management

It was the easiest to use for the best price.

Jeffrey

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

April 2020

Cloud Servers down once again

The main problem has been the instability of their servers. Once again today, the Allscripts Cloud Server is not working. I have lost, in total, weeks of time not being able to access my EMR over the past several years. All lost revenue, not recoverable, not to mention the stress on the patients, doctors, and staff. Eventually, one has to consider the time, cost, and extreme hassle of switching to another system, which, by the way, carries a very high financial cost for Allscripts to help with the migration.

Pros

Features at point of sale were impressive. Delivery of function extremely challenged.

Cons

Every additional function eg MIPPS, Patient portal, EPCS, etc, laden with multiple extra charges. Very expensive once all functionality is added. Allscripts billing is extremely complicated and has been frequently wrong. It typically has taken months to sort out each billing problem that has occurred.

Jessica

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

4

December 2021

Worked great for us!

Overall, there were many things I would "update" or "upgrade", but it worked for us consistently with little to no bugs or errors.

Pros

This software was easy to use, somewhat easy to manipulate for our practice. Worked well with multiple providers in multiple departments with several locations.

Cons

It's not aesthetically very attractive. Scheduling could improve with clicking and dragging as well as keeping record of which user altered or cancelled appointments. Only shows who scheduled and the last user to edit. No POS system for us so we used a separate outside POS system. Integrated would have been much easier.

Anonymous

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2018

Allscripts PM is functional and without fuss.

It's straightforward and not time-consuming during the clinic day. It's utilized by office staff and by the billing company without issue.

Pros

The day to day appointment management functions are straightforward and the set up is intuitive. Setting up appointments, moving appointments, looking up patient demos and changing registration is all very simple.

Cons

Reporting functions aren't straightforward. It's best if users have billing experience and the appropriate software to export reports to. My office does not have Excel which would be helpful in reporting.

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