Allscripts Professional EHR Software


 

Allscripts Professional EHR is a solution for small to midsize physician practices. Professional works in accountable care organizations (ACO), patient-centered medical homes and federally-qualified health centers. 

Professional EHR tracks the history of what care providers have given in previous treatments and can repeat when applicable. Users will receive patient care suggestions based on patient specifics like age and symptoms. Caregivers can then filter their lists for diagnosis and plans based on their individual preference. SIGs for smart list medications will also be auto-populated based on patient specifics like age.

Professional EHR can sort views on the face sheet based on user preference. These views include a duplicate diagnosis view that groups identical diagnosis codes in one view, a problem category view that groups diagnosis codes into like categories and a specialty-specific problem view that groups diagnosis codes into categories relating to specialties identified in caregiver options.

 

Allscripts EHR - Facesheet
 
  • Allscripts EHR - Facesheet
    Facesheet
  • Allscripts EHR - Patient manager
    Patient manager
  • Allscripts EHR - Visit template
    Visit template
  • Allscripts EHR - Office chart note
    Office chart note
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

119 Reviews of Allscripts EHR

 

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Software Advice Reviews (97)
More Reviews (22)

Showing 1-20 of 97

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Allscripts EHR is good to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

Cons

I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!

Review Source
 
 

Jeffery from Aroci
Specialty: Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Easy To Use, Slow, Bad Design

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Look elsewhere, there are open source options I would choose before this.

Pros

It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

Cons

Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

Review Source
 
 

Kevin from RVS
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Decent layout but not great for Opthamologists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used this product less than 6 months in our search for an EMR system

Pros

After doing my work on learning they system I had a full understanding. The staff was great as far as training goes.

Cons

The raise of use for the doctor wasn’t there in the event he had to use it himself. And the GUI could have been better

Review Source
 
 

Sonia from Nursing
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Good software for home health agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, a good product.

Pros

Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

Cons

The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

Review Source
 
 

Gordon from Mid-Atlantic Nephrology Associates
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Very versatile product that is very difficult and expensive to configure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

Pros

Extremely versatile and customizable product.
User interface is fairly clean and easy to use.
Vast number of features and options specific to your practice.

Cons

Company is slow to correct usability and bug issues.
Support is slow and often does not seem very skilled.
Extremely expensive to implement, upgrade and patch.

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Not the best

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love that it has ePrescribe and eFax. It makes it very convenient. I also find the system very easy to use.

Cons

The Eprescribe and Efax don’t always go through and you do not receive an alert if it doesn’t. This software requires 2 computer screens to be able to work in the system properly.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

ALLSCRIPTS EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THIS IS A GREAT PROGRAM! HAS A LOT OF GOOD FEATURES. OUR OFFICE DOES USE IT FREQUENTLY. GOOD OVERALL.

Cons

SOMETIMES WHEN YOU SAVE PATIENTS INFORMATION IT DOES NOT SAVE. IT WILL BOOT ME OUT IN THE MIDDLE OF PUTTING PATIENTS INFORMATION INTO THE SYSTEM.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Geriatric
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent For Nursing Home Referrals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

Cons

I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

Review Source
 
 

Shelley from Integris
Specialty: Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Clinic use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple and easy to use.

Pros

The ease of use and the adaptability of the software between specialty clinics. Also, support for the software is readily available.

Cons

Does not always integrate with other health systems. The obstetrical componet sometimes locks and does not allow editing.

Review Source
 
 

Kortni from Verity Medical Foundation
Specialty: Otolaryngology (ENT)
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Archaic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's thorough and can be customized, but building the functions out requires a lot of time and effort.

Pros

I like that we can ePrescribe and eFax. It shows the patient's insurance carrier at the top, but it doesn't show their ID number, and to do anything with the insurance company, you need the ID number, and the only place to find it is in their SCANNED in insurance docs - chart viewer. That's pretty bad.

Cons

The interface is not attractive, the software itself is really big, so it's slow, and worst of all it requires A LOT of clicks to do anything!

Review Source
 
 

Lina from Orchard Medical Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

keeps going down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it seems like every other week, the software goes down or is "fluctuating" as they describe it, some of the practioners and their MA's can get on, some can't. No matter what, when it does start working again allscripts always forgets that there is a LIS that depends on their input. It cost us thousands in LIS troubleshooting when the system was down for 4-5 days.

Pros

I guess it must have been the cheapest option for the providers at the time, while it works, it isn't very user-friendly

Cons

it seems like every other week, the software goes down. They are always expeiencing problems with the "cloud". Every doctor can make their own "short list" but the shortlist items don't update when changes have to made to testing, so requisitions go to "hold" mode

Review Source
 
 

David from Mercy Clinics, Des Moines, IA
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Poor design, speed, support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DON'T BUY THIS!!

Pros

Lots of downtime. At my institution, that meant we could return to paper charting which was more accurate & efficient.

Cons

Lots of clicks to do anything. Requires several screens to do almost anything, with slow transition time between screens. Used this 68 months, seemed slower the longer we used it. Certain parts could not be edited. Requested changes re: typos & inaccurate descriptions which could not be edited, and still were not fixed after years and multiple Updates. Frequent freezes and crashes. Anytime an Update was implemented, several days of freezes and crashes. Many Updates worthless (e.g., changes in screen colors, fonts, design of screens, etc.). Template outputs too wordy.

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

ALLSCRIPTS PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THE PHYSICIANS USED THIS PROGRAM A LOT! THEY DID LIKE THE EASE OF PLACING MEDICATION SCRIPTS FOR PATIENTS.

Cons

MOSTLY USED FOR WRITING MEDICATION PRESCRIPTIONS. WE RARELY USED IT FOR ANYTHING ELSE. GOOD FOR WHAT IT WAS USED FOR.

Review Source
 
 

Tina from Diagnostic Medical Testing
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Allscripts is not so simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I do like how the Dr's can send test and scripts through out the system, you can see all the notes. you can send off Xrays script as well

Cons

It's not that user friendly, little hard to understand, and gets confusing, the Doctors where also have a difficult time adjusting to it as well.

Review Source
 
 

Jack from Lung Center of Nevada
Specialty: Pulmonology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The worst EHR I have ever experienced

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

AVOID

Cons

Everyday is a new adventure with this company. We never know if we will be able to log on in the morning. The system was not designed by a physician: every step takes 5 extra steps. Customer support is horrible. Let me same that again: Customer support is horrible! I'm not sure how this company stays in business. The system stalls with every click! Please do not use allscripts: You will definitely regret signing a contract with them

Review Source
 
 

Wojciech from Medical Practice Associates
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

My worst decision ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not even think about it - Scary!!!!

Cons

It conglomerates multiple units which are not working well together. Rep hard to customize, Support is terrible ( on many occasions we got call back 1 o2 days later ), few occasions there was no service for many hours, end some issues are still being fixed - close to a year. The best part is their billing department - you will be billed for everything and some more what you do not know

Review Source
 
 

Brian from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Time saving software makes clinic flow simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very convenient to use. Save time and well recommended.

Pros

It’s super easy to send prescriptions over with the click of a button. No need to make phone calls and wait times over the phone calling Prescriptions

Cons

Sometimes have to take additional steps to verify the information was sent. Of course if the software closes you have to resend the prescription just to be safe.

Review Source
 
 

Scott from Penn State Medical Group - White Rose
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Word processor, with mandatory functions cobbled together and poorly searchable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list.
Immunization chart can show column of last dose given

Cons

1. Not intuitive at all, needs 12 clicks to do pretty much anything.
2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor.
3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.
4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not.
5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).

Review Source
 
 

Val from VWE, LLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Effective but sometimes cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Does everything you need it to do - easy ordering, eprescribing. Good interface across the clinic (front desk, MAs).

Cons

Closing out notes drives me a little crazy. It will flag iteams as incomplete but they are actually done already. Click the same buttons several times and eventually it accepts your ‘change.’

Review Source
 
 

Gordana from Children's Lung and Sleep Assiciates
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Allscripts and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Allscripts does not care about their clients, quality of service or patients. All they care is their vallet. Very sad.

Pros

After 10 years of using Allscripts EHR I don't think that I see any pros
Their sales representatives are very quick to send you a proposal for contract

Cons

Very poor customer service, Patient portal is difficult to use: we have received multiple complains from patients. Allscripts charges and overcharges everything; they blackmale customers with long contracts with no services delivered on their behalf. Their sale department is unethical.

Review Source
 
 
 
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Showing 1-20 of 22


June 2018

June 2018

Absolutely wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

Cons

There actually arent any cons that i can think of off the top of my head. This is a very well made program

Review Source: Capterra
 


May 2018

May 2018

Troublesome EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Open platform allows customization for most all specialties. Once built, platform stability seems to be fine.

Cons

Requires a lot of table-design and system build-out prior to use. Clinical workflows full of glitches and tens of clicks to access and chart within patient accounts. Support available mostly via international call center until you push to escalate. Most "fixes" are just workarounds that do not fix the issue, only require additional work for the users and physicians.

Review Source: Capterra
 

Latrice from Advanced Healthcare Center, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Compared to other EHR software like NeXtGen is much easier to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using something different and better than the last is always a plus. I got a chance to learn that every EHR software isn't the same so you learn to adapt and take what you learned to turn it into something greater for the next.

Pros

What I like most about this EHR software is the layout of the schedule, charts, messages and task bars.

Cons

The thing I least like about this software is how the scheduling is done. There's no way to schedule patients from their chart instead of having to have to go from the scheduling page.

Review Source: Capterra
 

Miranda from Internal Medicine

April 2018

April 2018

We have lots of issues that are never fully resolved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When it works correctly, it does just about everything we need it to.

Cons

It is hardly ever fully functioning. The referral and insurance verification has not worked since I got here in 2016. We have outages at least once a week. Our Allscripts PM and EHR do not always transmit information back and forth. Saving EKG function malfunctions constantly. IF it was fixed in a timely manner it would be A LITTLE different, but still ridiculous for the amount of money we spend on Allscripts. Our office would not recommend Allscripts to any office.

Review Source: Capterra
 

Chelsea from Nuance

April 2018

April 2018

An adequate EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allscripts Professional does everything an EMR should do. Navigation is easy, orders are straightforward, and scheduling is non complicated. I've been very pleased.

Cons

Like most EHRs Allscripts Professional is a little glitchy at times, but better than most. Connection can be a touch spotty.

Review Source: Capterra
 

Shae Lynn from ABC Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Allscripts has been a great EHR for our practice. It is very easy to use and easy to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allscript is easy to customize for each person. It is easy to use and easy to understand. Most things are very self explanatory. Overall the system is good.

Cons

The support sometimes takes a long time to respond to requests. Also when they respond to requests or open tickets sometimes it takes months to get thing actually completed. It seems that some people are quicker than other.

Review Source: Capterra
 

Lori from Pegasus Psychiatric
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I used this soft ware at two different practices, I think it is good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think this is a very good software compared to a lot that i have tried. I think the appointment scheduler is the best part of the program.

Pros

I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly.

Cons

my least favorite thing about this software is the amount of steps you have to make to complete a task.

Review Source: Capterra
 

Shiv from Abbott

February 2018

February 2018

easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

Cons

at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

Review Source: Capterra
 


February 2018

February 2018

Very self explanatory, easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, self explanatory, customer service is great, searching for patients is easy, ales representatives are very quick

Cons

system updates during work hours, server crash, bit more expansive than other EMR, everything is an additional charge

Review Source: Capterra
 

lauren from ft laud surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

horrible product don't bother- the support is horrific and cant help with anything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we hoped for a better patient portal but it is not working the way it needs to.

Pros

when its off- they system has some great ideas but in practicality its horrible. once your trained on the product (they give you a 1000 plus page printout of useless stuff) you still have to call and ask how to use certain aspects. i am a software trainer and have issues with this product

Cons

everything is an addition charge- you will need to pay for each service by it self- so after your pay the massive amount, then you realize its not everything you need- you come to fidn out they charge you more for additional services.

while i get this sounds normal- it would if your not paying 3000 plus a provider... yes thats per provider.. thats not the start up one time cost... FYI

Review Source: Capterra
 


January 2018

January 2018

Allscripts saves time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allscripts has saved me tremendous time in my clinic and I no longer have to make phone calls or wait on faxes. It was very easy to learn and easy to use

Cons

I've been notified that the patient portal is tricky to use. Customer service has been great in supporting this issue.

Review Source: Capterra
 

Kory from Kitagawa Dermatology LLC

January 2018

January 2018

It was an average EHR. Lack of customization was frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It performed the basic functions well including orders, scripts, and basic documentation. Charting did not take excessively long

Cons

The most frustrating thing for me was the lack of customization. If there was a feature that made common sense to most docs, it would take forever for them to review the request and then it never got approved

Review Source: Capterra
 

Latrelle from Sandhills

December 2017

December 2017

Horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ehr experience .

Pros

Allows us to meet the state requirements. Cost was reportedly very good. Inferior by far to other systems I have used but price meant you got in the game.

Cons

Version we use does not link cpt codes to results. It is like paper charting using a computer. Our version allows only one user at a time which is ridiculous.You have flaws like pap offered overriding an actual done pap when you are trying to trace your quality goals.

Review Source: Capterra
 

Kelsey from Beacon Medical Group

November 2017

November 2017

I am a user of this software and it is easy to use once you are aware where things are located.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to get referrals and orders sent to other facilities a lot quicker and easier.

Pros

The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

Cons

There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.

Review Source: Capterra
 

Ryan from St. Louis Children's Hospital

September 2017

September 2017

Many Clicks Yield Low Results

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.

Cons

Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.

Review Source: Capterra
 

Scott from Surgical Associates of North Texas
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

My experience could not be any worse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Major headaches and a ton of ridiculous bills for no service.

Cons

Constant "upgrades" that didn't do anything to improve productivity, only made it more difficult to complete my daily work. Customer support was terrible. Biggest drawback, now in hindsight, is how incredibly expensive it is. We started with them early when there weren't many options. I'd keep hearing from other docs how much they were paying for their EMR's and be thinking "no way, they must not have what we've got". Turns out, I was the one being had. I now spend less than half of what Allscripts charged me, and get office management and billing support as well. I have trouble understanding how they are still in business with their model.

Review Source: Capterra
 

Warren from Pharmaceuticals
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Terrible software, terrible company and trapped due to 7 year contract!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None....only a practice in debt......................................................................................................................

Pros

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

Review Source: Capterra
 

jeffrey from broadlands family practice

July 2012

July 2012

helpful comments?

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think this is good product that is adaptable to vareity of ways providers think about patient care. I know it is a struggle to adapt to every different way that providers provide care. Need to focus on support and undertanding the issue and not tryin to run down a checklist, need to have better assistance with updates and new features on the product to make sure all clients are using the product to its fullest.

Pros

Easy to use and teach
very adaptable to a user with respect to ros/PE/short lists

Cons

can be clunky to use and run reports out of
sometime not intuitive on how to use (see labs set up and catalogs). Teaching, videos, ongoing help with understanding the product with new releases and when new services are offered

Review Source: Capterra
 

Jennifer from Medical Associates

July 2012

July 2012

Can be better

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is over all a great product it just needs some user-friendliness.

Pros

It has a lot of functionality, a lot can be done and documentation can be followed and found easily.

Cons

It is hard to customize templates and work with output manager. Some of the way to handle entering results could be made easier. It lacks the medical use side. I think that maybe actual users should be part of the design since we understand the actual use of the program. Documenting should be made easier and ways to fix within the system should be eaxsier as well.

Review Source: Capterra
 

Carolyn from Chapel Hill Internal Medicine

July 2012

July 2012

Pro EHR Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

More user friendly documentation on how to use features in PDF form as opposed to webinars or web videos. I would love to see a library of "how to" documents on all the various modules for customizing and building templates, etc. The things the "super users" need to know in order to customize the EHR as well as train other employees.

Pros

Easy to use, does not take a lot of training for providers. Good tech support.

Cons

Harder modules are more difficult to master, such as the Output Manager, clinical customization module, reporting module, mapping of LOINC codes in lab catalog, creating custom reports.

Review Source: Capterra
 
 
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