Allscripts Professional EHR Software

Pros

This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

Cons

There actually arent any cons that i can think of off the top of my head. This is a very well made program

Pros

Open platform allows customization for most all specialties. Once built, platform stability seems to be fine.

Cons

Requires a lot of table-design and system build-out prior to use. Clinical workflows full of glitches and tens of clicks to access and chart within patient accounts. Support available mostly via international call center until you push to escalate. Most "fixes" are just workarounds that do not fix the issue, only require additional work for the users and physicians.

Using something different and better than the last is always a plus. I got a chance to learn that every EHR software isn't the same so you learn to adapt and take what you learned to turn it into something greater for the next.

Pros

What I like most about this EHR software is the layout of the schedule, charts, messages and task bars.

Cons

The thing I least like about this software is how the scheduling is done. There's no way to schedule patients from their chart instead of having to have to go from the scheduling page.

Pros

When it works correctly, it does just about everything we need it to.

Cons

It is hardly ever fully functioning. The referral and insurance verification has not worked since I got here in 2016. We have outages at least once a week. Our Allscripts PM and EHR do not always transmit information back and forth. Saving EKG function malfunctions constantly. IF it was fixed in a timely manner it would be A LITTLE different, but still ridiculous for the amount of money we spend on Allscripts. Our office would not recommend Allscripts to any office.

Pros

Allscripts Professional does everything an EMR should do. Navigation is easy, orders are straightforward, and scheduling is non complicated. I've been very pleased.

Cons

Like most EHRs Allscripts Professional is a little glitchy at times, but better than most. Connection can be a touch spotty.

Pros

Allscript is easy to customize for each person. It is easy to use and easy to understand. Most things are very self explanatory. Overall the system is good.

Cons

The support sometimes takes a long time to respond to requests. Also when they respond to requests or open tickets sometimes it takes months to get thing actually completed. It seems that some people are quicker than other.

I think this is a very good software compared to a lot that i have tried. I think the appointment scheduler is the best part of the program.

Pros

I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly.

Cons

my least favorite thing about this software is the amount of steps you have to make to complete a task.

Pros

easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

Cons

at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

Pros

Easy to use, self explanatory, customer service is great, searching for patients is easy, ales representatives are very quick

Cons

system updates during work hours, server crash, bit more expansive than other EMR, everything is an additional charge

we hoped for a better patient portal but it is not working the way it needs to.

Pros

when its off- they system has some great ideas but in practicality its horrible. once your trained on the product (they give you a 1000 plus page printout of useless stuff) you still have to call and ask how to use certain aspects. i am a software trainer and have issues with this product

Cons

everything is an addition charge- you will need to pay for each service by it self- so after your pay the massive amount, then you realize its not everything you need- you come to fidn out they charge you more for additional services.

while i get this sounds normal- it would if your not paying 3000 plus a provider... yes thats per provider.. thats not the start up one time cost... FYI

Pros

Allscripts has saved me tremendous time in my clinic and I no longer have to make phone calls or wait on faxes. It was very easy to learn and easy to use

Cons

I've been notified that the patient portal is tricky to use. Customer service has been great in supporting this issue.

Pros

It performed the basic functions well including orders, scripts, and basic documentation. Charting did not take excessively long

Cons

The most frustrating thing for me was the lack of customization. If there was a feature that made common sense to most docs, it would take forever for them to review the request and then it never got approved

Ehr experience .

Pros

Allows us to meet the state requirements. Cost was reportedly very good. Inferior by far to other systems I have used but price meant you got in the game.

Cons

Version we use does not link cpt codes to results. It is like paper charting using a computer. Our version allows only one user at a time which is ridiculous.You have flaws like pap offered overriding an actual done pap when you are trying to trace your quality goals.

I was able to get referrals and orders sent to other facilities a lot quicker and easier.

Pros

The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

Cons

There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.

Pros

This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.

Cons

Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.

Major headaches and a ton of ridiculous bills for no service.

Cons

Constant "upgrades" that didn't do anything to improve productivity, only made it more difficult to complete my daily work. Customer support was terrible. Biggest drawback, now in hindsight, is how incredibly expensive it is. We started with them early when there weren't many options. I'd keep hearing from other docs how much they were paying for their EMR's and be thinking "no way, they must not have what we've got". Turns out, I was the one being had. I now spend less than half of what Allscripts charged me, and get office management and billing support as well. I have trouble understanding how they are still in business with their model.

None....only a practice in debt......................................................................................................................

Pros

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

I think this is good product that is adaptable to vareity of ways providers think about patient care. I know it is a struggle to adapt to every different way that providers provide care. Need to focus on support and undertanding the issue and not tryin to run down a checklist, need to have better assistance with updates and new features on the product to make sure all clients are using the product to its fullest.

Pros

Easy to use and teach
very adaptable to a user with respect to ros/PE/short lists

Cons

can be clunky to use and run reports out of
sometime not intuitive on how to use (see labs set up and catalogs). Teaching, videos, ongoing help with understanding the product with new releases and when new services are offered

It is over all a great product it just needs some user-friendliness.

Pros

It has a lot of functionality, a lot can be done and documentation can be followed and found easily.

Cons

It is hard to customize templates and work with output manager. Some of the way to handle entering results could be made easier. It lacks the medical use side. I think that maybe actual users should be part of the design since we understand the actual use of the program. Documenting should be made easier and ways to fix within the system should be eaxsier as well.

More user friendly documentation on how to use features in PDF form as opposed to webinars or web videos. I would love to see a library of "how to" documents on all the various modules for customizing and building templates, etc. The things the "super users" need to know in order to customize the EHR as well as train other employees.

Pros

Easy to use, does not take a lot of training for providers. Good tech support.

Cons

Harder modules are more difficult to master, such as the Output Manager, clinical customization module, reporting module, mapping of LOINC codes in lab catalog, creating custom reports.