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Allscripts Professional EHR Software

122 reviews(3.0/5)
122 reviews(3.0/5)

Allscripts Professional EHR is a solution for small to midsize physician practices. Professional works in accountable care organizations (ACO), patient-centered medical homes and federally-qualified health centers. 

Professional EHR tracks the history of what care providers have given in previous treatments and can repeat when applicable. Users will receive patient care suggestions based on patient specifics like age and symptoms. Caregivers can then filter their lists for diagnosis and plans based on their individual preference. SIGs for smart list medications will also be auto-populated based on patient specifics like age.

Professional EHR can sort views on the face sheet based on user preference. These views include a duplicate diagnosis view that groups identical diagnosis codes in one view, a problem category view that groups diagnosis codes into like categories and a specialty-specific problem view that groups diagnosis codes into categories relating to specialties identified in caregiver options.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000

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122 Reviews of Allscripts EHR

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  • Stuart from Francisco Gil Professional Medical Co.

    Number of employees: 2-10 employees

    August 2018

    Some good features but not user friendlly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have gotten used to it, however the only reason we continue to use it is because we have payed so much for it.

    Pros

    by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

    Cons

    Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nancy from Medical Organization

    July 2018

    I use it for budget tracking and it's okay

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works for what my company uses it for, but I have to say there aren't any pros to it. It's just not easy to use.

    Cons

    The interface is what needs work. I'm just not a fan of the product as it's not easy to navigate. There are way too many options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Troy from Camden Medical CLinic

    Specialty: Family medicine

    Number of employees: 11-50 employees

    June 2018

    Worst EHR I have used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    user Friendly but that's the only good thing I can say about it.This says I need 100 characters but there really is nothing more to say.

    Cons

    support is in India and there is no accountability for bad advise, the management is hard to deal with unless you email the CEO

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Absolutely wonderful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

    Cons

    There actually arent any cons that i can think of off the top of my head. This is a very well made program

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    Allscripts EHR is good to use!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

    Cons

    I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Jeffery from Aroci

    Specialty: Hospital

    Number of employees: 1,001-5,000 employees

    June 2018

    Easy To Use, Slow, Bad Design

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Look elsewhere, there are open source options I would choose before this.

    Pros

    It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

    Cons

    Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kevin from RVS

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    June 2018

    Decent layout but not great for Opthamologists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used this product less than 6 months in our search for an EMR system

    Pros

    After doing my work on learning they system I had a full understanding. The staff was great as far as training goes.

    Cons

    The raise of use for the doctor wasn’t there in the event he had to use it himself. And the GUI could have been better

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sonia from Nursing

    Specialty: Other specialty

    Number of employees: 51-200 employees

    June 2018

    Good software for home health agencies

    Ease-of-use
    Functionality
    Quality
    Support

    Overall, a good product.

    Pros

    Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

    Cons

    The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Gordon from Mid-Atlantic Nephrology Associates

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    Very versatile product that is very difficult and expensive to configure.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

    Pros

    Extremely versatile and customizable product.
    User interface is fairly clean and easy to use.
    Vast number of features and options specific to your practice.

    Cons

    Company is slow to correct usability and bug issues.
    Support is slow and often does not seem very skilled.
    Extremely expensive to implement, upgrade and patch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Shelby from Koala Center for Sleep Disorders

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    May 2018

    Not the best

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love that it has ePrescribe and eFax. It makes it very convenient. I also find the system very easy to use.

    Cons

    The Eprescribe and Efax don’t always go through and you do not receive an alert if it doesn’t. This software requires 2 computer screens to be able to work in the system properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    Troublesome EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Open platform allows customization for most all specialties. Once built, platform stability seems to be fine.

    Cons

    Requires a lot of table-design and system build-out prior to use. Clinical workflows full of glitches and tens of clicks to access and chart within patient accounts. Support available mostly via international call center until you push to escalate. Most "fixes" are just workarounds that do not fix the issue, only require additional work for the users and physicians.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Rosemary from Isk institute

    Specialty: Hospital

    Number of employees: 2-10 employees

    May 2018

    ALLSCRIPTS EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    THIS IS A GREAT PROGRAM! HAS A LOT OF GOOD FEATURES. OUR OFFICE DOES USE IT FREQUENTLY. GOOD OVERALL.

    Cons

    SOMETIMES WHEN YOU SAVE PATIENTS INFORMATION IT DOES NOT SAVE. IT WILL BOOT ME OUT IN THE MIDDLE OF PUTTING PATIENTS INFORMATION INTO THE SYSTEM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Jordan from Sunland Home Care

    Specialty: Geriatric

    Number of employees: 11-50 employees

    May 2018

    Excellent For Nursing Home Referrals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

    Cons

    I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Shelley from Integris

    Specialty: Hospital

    Number of employees: 501-1,000 employees

    April 2018

    Clinic use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple and easy to use.

    Pros

    The ease of use and the adaptability of the software between specialty clinics. Also, support for the software is readily available.

    Cons

    Does not always integrate with other health systems. The obstetrical componet sometimes locks and does not allow editing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Latrice from Advanced Healthcare Center, LLC

    Number of employees: 2-10 employees

    April 2018

    Compared to other EHR software like NeXtGen is much easier to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using something different and better than the last is always a plus. I got a chance to learn that every EHR software isn't the same so you learn to adapt and take what you learned to turn it into something greater for the next.

    Pros

    What I like most about this EHR software is the layout of the schedule, charts, messages and task bars.

    Cons

    The thing I least like about this software is how the scheduling is done. There's no way to schedule patients from their chart instead of having to have to go from the scheduling page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kortni from Verity Medical Foundation

    Specialty: Otolaryngology (ENT)

    Number of employees: 1,001-5,000 employees

    April 2018

    Archaic Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's thorough and can be customized, but building the functions out requires a lot of time and effort.

    Pros

    I like that we can ePrescribe and eFax. It shows the patient's insurance carrier at the top, but it doesn't show their ID number, and to do anything with the insurance company, you need the ID number, and the only place to find it is in their SCANNED in insurance docs - chart viewer. That's pretty bad.

    Cons

    The interface is not attractive, the software itself is really big, so it's slow, and worst of all it requires A LOT of clicks to do anything!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Lina from Orchard Medical Center

    Specialty: Family medicine

    Number of employees: 11-50 employees

    April 2018

    keeps going down

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it seems like every other week, the software goes down or is "fluctuating" as they describe it, some of the practioners and their MA's can get on, some can't. No matter what, when it does start working again allscripts always forgets that there is a LIS that depends on their input. It cost us thousands in LIS troubleshooting when the system was down for 4-5 days.

    Pros

    I guess it must have been the cheapest option for the providers at the time, while it works, it isn't very user-friendly

    Cons

    it seems like every other week, the software goes down. They are always expeiencing problems with the "cloud". Every doctor can make their own "short list" but the shortlist items don't update when changes have to made to testing, so requisitions go to "hold" mode

    This review was submitted organically. No incentive was offered
    Review Source

  • Miranda from Internal Medicine

    April 2018

    We have lots of issues that are never fully resolved.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When it works correctly, it does just about everything we need it to.

    Cons

    It is hardly ever fully functioning. The referral and insurance verification has not worked since I got here in 2016. We have outages at least once a week. Our Allscripts PM and EHR do not always transmit information back and forth. Saving EKG function malfunctions constantly. IF it was fixed in a timely manner it would be A LITTLE different, but still ridiculous for the amount of money we spend on Allscripts. Our office would not recommend Allscripts to any office.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • David from Mercy Clinics, Des Moines, IA

    Specialty: Multi-specialty

    Number of employees: 201-500 employees

    April 2018

    Poor design, speed, support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DON'T BUY THIS!!

    Pros

    Lots of downtime. At my institution, that meant we could return to paper charting which was more accurate & efficient.

    Cons

    Lots of clicks to do anything. Requires several screens to do almost anything, with slow transition time between screens. Used this 68 months, seemed slower the longer we used it. Certain parts could not be edited. Requested changes re: typos & inaccurate descriptions which could not be edited, and still were not fixed after years and multiple Updates. Frequent freezes and crashes. Anytime an Update was implemented, several days of freezes and crashes. Many Updates worthless (e.g., changes in screen colors, fonts, design of screens, etc.). Template outputs too wordy.

    This review was submitted organically. No incentive was offered
    Review Source

  • Chelsea from Nuance

    April 2018

    An adequate EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Allscripts Professional does everything an EMR should do. Navigation is easy, orders are straightforward, and scheduling is non complicated. I've been very pleased.

    Cons

    Like most EHRs Allscripts Professional is a little glitchy at times, but better than most. Connection can be a touch spotty.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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