I Wish the PM Was More Seamless With the Clinical Module

Overall, it works because i have spent countless hours learning the complexities of the system. There are several things i wish they would do to integrate it more with the other software that Allscripts offers.

Pros

Works good. Easy to schedule patients. once you learn the complex system, you have a lot of control over the fine details.

Cons

I hate that it is so different from the EHR. The PM seems like it hasn't changed in 15 years, whereas the EHR has been updated, leaving the PM behind. It does have the stereotypical crashing issues that all Allscripts products do. Very complex setup. You need to be well versed in IT or have a professional IT person to setup the Scheduling templates.

Allscripts PM is functional and without fuss.

It's straightforward and not time-consuming during the clinic day. It's utilized by office staff and by the billing company without issue.

Pros

The day to day appointment management functions are straightforward and the set up is intuitive. Setting up appointments, moving appointments, looking up patient demos and changing registration is all very simple.

Cons

Reporting functions aren't straightforward. It's best if users have billing experience and the appropriate software to export reports to. My office does not have Excel which would be helpful in reporting.

One of the better EMR

great

Pros

The .initals bleerps that you could put in anywhere. Fully integrated with lab radiology etc.

Cons

I would have to think for a long time to find somthing. No one or thing is perfect but this worked well.

Cloud Servers down once again

The main problem has been the instability of their servers. Once again today, the Allscripts Cloud Server is not working. I have lost, in total, weeks of time not being able to access my EMR over the past several years. All lost revenue, not recoverable, not to mention the stress on the patients, doctors, and staff. Eventually, one has to consider the time, cost, and extreme hassle of switching to another system, which, by the way, carries a very high financial cost for Allscripts to help with the migration.

Pros

Features at point of sale were impressive. Delivery of function extremely challenged.

Cons

Every additional function eg MIPPS, Patient portal, EPCS, etc, laden with multiple extra charges. Very expensive once all functionality is added. Allscripts billing is extremely complicated and has been frequently wrong. It typically has taken months to sort out each billing problem that has occurred.

Great product!

Pros

This software is very user friendly. It’s very easy to navigate between the different features.

Cons

It seems to have frequent issues with freezing or running slow.