We needed to have an easy to use system for billing purposes. Bflow gave us that solution at a great price.

I love how simple Bflow is to set up. We were able to work with the system a few days after setting up our account.

I wish that there was a more robust FAQ section.

I like bflow because it saves me time. I don't have to make my own rentals each month, it posts my payments all the way and confirms them for me and many other cool features!

Customer service team is the best! Ted, Pam, Vishal and Marcos are extremely helpful. They are responding to my request at 3AM! its been a very rewarding experience so far!

There's not much. I think the service is great and the software keeps getting better and better. I would like a better user manual, but things keep being added or enhanced so I think its hard to keep it current. They do have an update online for the changes so i just go there or call them up if I need a question answered.

Started off good with decent pricing, then service declined, system declined and pricing increased.

Did is the key word here. It had great customer service, now I can't even get an email returned. If I had a problem with a claim transmitting, all I needed to do was make a phone call or send an email and it would have been fixed the same day. Now, I still have difficulty getting claims to transmit months later. I have many claims that are past the filing date, so that's lost revenue! I would change my billing software to a more reliable service but I honestly can't afford one. I really do like the simplicity though!

Lost revenue. Lack of communication with the administrators. There is a place for claim errors but most of my "errors" are already paid, so its a massive waste of time going through all 130 + claims looking for real errors. I have more "system rejects" than what medicare can ever dream of. Bflow will deny a claim for no reason (most of the time). So I resubmit the claim with NO changes and it will go through. Another major waste of my time. Medicare will receive a claim without the CMN attached, so I get a denial from medicare. Then resend again and it goes through - waste of time. Its pointless trying to contact Bflow or send in a message to the "support center", they just don't reply or fix anything. I have a lot of E1390 claims that all need fixed before they go out because Bflows system won't create it correctly. All rerental claims need TLC before they will transmit because the Bflow system doesn't create rerental claims correctly. All claims created and submitted have to be followed up on monthly due to the fact that you never know when Bflow will just stop submitting them without warning for no reason, they just don't transmit! And Yes, I have mentioned this to the Bflow team for the last 3+ years.

i appriciate BFlow for allowing me to store patient data and access it constantly.

The most used quality I like is filtering out claims by catagory EX: HCPC, DOB ETC.

The claims get stuck in transmitted and never sent to payer

Our main issue we have solved with BFlow is reporting. Since we switched, we can now forecast and have excellent visibility into our operations.

Our cashflow downtime was 15 days. Incredible. We took our time to build out the software before we pulled the trigger on their advice. Thanks guys

We would like more features. However BFlow is building out our requests as we go. You could not ask for more than that!