About bflow Solutions

BFLOW® Automated DME Billing Software – The one-stop solution for all your business needs.

Collect more revenue, automate everything, and get instant insights all while maintaining your compliance.

BFLOW software is modern, cloud-based, and constantly improving. It has an amazing user interface and it is evident that the designers know the needs of our industry.


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14 Reviews of bflow Solutions

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(2)

2

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy to set up and use

We needed to have an easy to use system for billing purposes. Bflow gave us that solution at a great price.

Pros

I love how simple Bflow is to set up. We were able to work with the system a few days after setting up our account.

Cons

I wish that there was a more robust FAQ section.

June 2016

Phill from Peoples Medical Supply

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Does it for me!

I like bflow because it saves me time. I don't have to make my own rentals each month, it posts my payments all the way and confirms them for me and many other cool features!

Pros

Customer service team is the best! Ted, Pam, Vishal and Marcos are extremely helpful. They are responding to my request at 3AM! its been a very rewarding experience so far!

Cons

There's not much. I think the service is great and the software keeps getting better and better. I would like a better user manual, but things keep being added or enhanced so I think its hard to keep it current. They do have an update online for the changes so i just go there or call them up if I need a question answered.

Response from bflow Solutions

Replied June 2016

Thank you for the great review! We appreciate your business!

February 2018

Robert from R&B Healthcare services, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

February 2018

bflow Solutions Review

The software is good but in our case it was unable to perform 2 major applications. We are very upset with Mr. Ted Jones for unreasonably terminating our access over a billing discrepancy and our unwillingness to sign a credit card authorization form. I proved to the owner today at 1:00 PM EST by providing a Chase bank paid statement that B flow did receive a cheque on 2-12 leaving a balance for a February 2018 late charge. But he shut down our access to process claims, post payments, generate delivery tickets, etc. We lost thousands of dollars in revenue billing today due to the repercussion from the owner B flow solutions. I am 65 years of age and am one of the highest regarded companies in the NYC metro area. We never dealt with such a mean-spirited and vengeful person.

Cons

Bflow began as a very promising company which we have been totally embedded into. Today at 12:00 PM 02-23-2018 for the 2nd time the owner ordered our system turned off due a late February payment & refusal to allow him to use a credit card. Have we been late on occasions "Yes" Have we paid every cent & every late fee charge to date, Yes. Today at 1:00 PM I provider proof of February's payment to the owner thru an online Chase Check which he received in full February 12th leaving a balance due to February's late fee charge. I made every effort to pay the balance and March in advance by a direct Bank deposit but he is teaching us a costly lesson and is demanding a credit card. I have been very difficult with the owner on the expectations of what we were told his software will do. Bfow is unable to correct system errors ie: unable to successfully bill NYS Medicaid with DVS authorization #'s thru Instamed. Bflow cannot successfully cross over to NYS Medicaid as a secondary which is 95% of what we do. This has been an ongoing problem and has cost R&B Healthcare additional work and lost revenue due to untimely filings. The owner today sent R&B a email of termination March 25th after I requested the same. My reccomendation is not work with Bflow. Since 2016 Bflow was unable to solve why all transmissions with authorization #'s failed to transmit to NY Medicaid. Bflow is unable to solve errors in secondary crossovers. Customer service is well below par and in our case Bflow stopped listening about costly errors.

Response from bflow Solutions

Replied March 2018

Mr. Horowitz, Thank you for being a customer. We have tried to be your partner but cursing and screaming at our training staff, refusing to pay your invoices will not be tolerated. We have done everything to accommodate you, however paying us has not been a priority. As for NY medicaid, they have made many changes and we have added updates at no cost to you for the customization to allow you to bill NY medicaid, however you refuse to use the updates. We exercised our rights under contract to terminate the agreement due to your lack of payment, professionalism and pestilent attitude. Good luck with your new software company and future endeavors.

March 2019

Jessica from Sun Medical Supplies

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

March 2019

BFlow Review

i appriciate BFlow for allowing me to store patient data and access it constantly.

Pros

The most used quality I like is filtering out claims by catagory EX: HCPC, DOB ETC.

Cons

The claims get stuck in transmitted and never sent to payer

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Switching Sofware.

Our main issue we have solved with BFlow is reporting. Since we switched, we can now forecast and have excellent visibility into our operations.

Pros

Our cashflow downtime was 15 days. Incredible. We took our time to build out the software before we pulled the trigger on their advice. Thanks guys

Cons

We would like more features. However BFlow is building out our requests as we go. You could not ask for more than that!