Carestream Dental vs ModMed
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3 / 5
4.2 / 5
Value for Money
2.6 / 5
3.6 / 5
Customer Support
2.8 / 5
4 / 5
Functionality
2.9 / 5
4.1 / 5
Last Review Written
January 17, 2024
August 14, 2024
Pros/Cons
Pros
- On top of all of the capabilities of this software and the awesome interface, Carestream also has additional devices that are a must have for the software that can make your practice so much better.
- The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them.
- Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in Texas at the Natural summit in 2019.
Cons
- Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent.
- Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all.
- The lack of included features makes CS SoftDent inferior to other dental software that I have experience with.
Pros
- It saves us time and improves the quality of our care, hence we are more productive and profitable. The built in PT education features (handout and vDX links) are incredibly helpful.
- Modernizing medicine as a company is a pleasure to deal with and provides unparalleled customer support. They are very responsive to our office and are an extremely progressive company.
- Third, Modernizing Medicine is very customer friendly and they are very good at continuously improving the system and making it even more user friendly.
Cons
- We had looked at several EMR's, but was frustrated by the inability to customize the products.
- This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it.
- Also, the patient reminder system ( Relatient) is awful. It does not connect in real time to the practice schedule and requires extra work to find out if a patient has cancelled an appointment.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
11 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
