Easy to use, convenient, patients like it, HIPPA compliant.

The best product out there for review management and communication.

My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google.

Doctible has assisted us in delivering a higher level of service while also helping us to increase revenue.

Hand feeds you opportunities for service recovery. EXTREMELY fast  customer support that is friendly and courteous.

Overall, Doctible has been a great review generating software for our clinic and we are happy with the product.

Everyone we have worked with has been very responsive and so helpful. We recently worked on a project with Doctible to customize our Chatbot and we are very satisfied with the final product.

Overall experience is great. Like I said before Customer service is alway quick to answer questions or help with a problem and makes communicating with patients easy.

This software boosted our online reviews to the top of all review lists. We loved how this was able to transform our online presence.

The lack of sync with our PMS--we are having to send doctible notices manually.

Horrible and still bad, but you signed and they don't care that they don't have all the features, that they have.

Very impressed with their progression over the years - the competitive price and the amazing customer service. I have offered many times to work there.

You can customize the message and so much more. They have been so kind and helpful through all aspects of integration and after.

What i like most about this software is how easy it is to use. It is also quick and easy to send to patients.

The software is super easy learn but also easy to use. The online website allows the consumer to have online assistants with the chat option.

I have received wonderful customer support with any questions I have had. I highly recommend Doctible.

Doctible has provided an excellent return on investment. The positive Google reviews are money.

It is really great how automated the service is and how easy the feedback is to get and integrate to all of our social media.

The only con I have (and its not even really a con) is that the people that do not have a Google or Facebook account have no where to leave reviews.

The easy to use software and instant communication with our patients has been fantastic. In the current society environment, clear communication with our patients is a must.

People would only leave stars and no comments. But that is the users fault not the programs I guess.

Overall, i've seen a great improvement on the amount of reviews we receive weekly. Definitely something that is worth celebrating.

THIS HAS GENERATED SO MANY ONLINE LEADS FOR US. AND TO SEE THE BEAUTIFUL FEEDBACK OUR PATIENTS HAVE FOR US IS IN ITSELF SUCH A GREAT Tool.

This software is incredibly easy to use, it's fast and effective - the price is SO extremely low compared to the value of the product.

Patients love it, reviews are great, the texting has made confirming appointments so much quicker.

Simplicity of initial set up and integration. Excellent Customer Service.

I love that it's easy for the patients and the practitioner. I love that it links right into making us more popular on Google.

It is easy to set up and user friendly. Price is better than competition.

It is easy and I like getting  feedback and the customer service is great.

They also have excellent email and phone follow up for questions that required additional research.

This enables us to know what we are doing well, but more importantly where we can improve. By knowing what we can do better, it allows us to delivery a higher level of care and service in real time.

Excellent customer service love this product and all it does for us.

They prove it works and you stay on board because it does. The software is very user friendly, big buttons and clean interface.

I don’t have to have computers in every room. The program is easy to use, customizable and when I need help it’s quick.

We are just finishing the contract but we will not renew. This is very difficult to use and it’s very useless for medical spa.

It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards.

Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience.

The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.

There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support  is not readily available as it used to be.

When we initially became a user we loved the customization of the software.

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support.

An Absolutely beautiful looking EMR and amazing with apple products. Love the patient check in feature.

That is their way of fooling people and getting their money. Their product is also worthless but they won’t let you try it unless you pay them.

Unable to process credit card payments. Customer service is poor.

User friendly, easy to access, not complicated to navigate through.

Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning.

Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.

Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.

Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written.

Well initially the sales team was responsive, quick, helpful. They quickly got us in for a demo.

Excellent help desk when needed which is rare. Excellent electronic prescription iPad integration with the electronic record.

Each page provides a great deal of information. It's worth investing the time to learn how to make the most of the software.

Everything is an add on with extra expense. Customer service is beyond terrible.

I purchased this software for my primary care practice, the features seemed to fit very well.

Great customizable platform/TERRIBLE customer service and help.

My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails.

Outstanding value for the money. This platform will be foundational as we grow this business.

US Dollar

Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, optometry, chiropractic, and physical therapy practices. The platform provides a virtual waiting room that can be used to screen patients and streamline contactless check-in processes. 

With Doctible, practice staff can utilize automated appointment reminders to save time and prevent no-shows. The platform also includes patient recall technology that monitors visit history and automatically reminds patients to book an appointment via SMS or email. Additionally, Doctible offers online scheduling capabilities for websites, allowing patients to schedule appointments at any time. Other features include email campaigns, reputation and review management, digital intake forms, and more.

Pricing information is provided on request by Doctible. Support is provided via an online support portal and other resources. 

LongDescription

Shortcodes

Messaging

Automated Responses

Rescheduling

Mass Texting

SEO Management

HIPAA Compliant

Brand Tracking

Scheduled Messaging

Sentiment Analysis

Confirmation/Reminders

Review Generation

SMS Reminders

Recurring Appointments

Calendar Management

2-Way Messaging

Payment Reminders

Contact Management

Email Marketing

Social Media Monitoring

Mobile Keywords

Real-Time Notifications

Message Personalization

Review Monitoring

Activity Dashboard

Alerts/Notifications

Online Booking

Reminders

Chat/Messaging

Customizable Templates

Response Management

Interaction Tracking

Ratings / Reviews

Alerts/Escalation

Reporting/Analytics

Contact Database

Appointment Management

Customer History

Gamification

Appointment Scheduling

Live Chat

Campaign Management

Patient Engagement

Dental Practice Management

Mobile Alerts

SMS Messaging

Data Import/Export

Two-Way Communication

Email Reminders

Real-Time Updates

Website Integration

Availability Management

Calendar Sync

Third-Party Integrations

Activity Tracking

Communication Management

Customer Database

Scheduling

Booking Management

Automated Scheduling

Web Forms

Client Management

Patient Intake

Engagement Tracking

Surveys & Feedback

Template Management

Customer Experience Management

Review Sharing

Customer Segmentation

Customizable Fields

Landing Pages/Web Forms

SMS Marketing

Reputation Management

For Healthcare

Data Security

Contact Doctible for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Doctible

Live Online

Documentation

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks and a patient portal. The DrChrono Partner Marketplace also offers a multitude of app integrations to round out your EHR and practice management software, and our award winning medical FHIR API gives healthcare app developers the opportunity to build additional solutions.

DrChrono's EHR (electronic health record) functionality offers fully customizable form templates or prebuilt forms to help users track patient information. Medical professionals can also add documentation or patient notes to a medical record in order to add context to a specific patient encounter. Any prescription, including EPCS (Electronic Prescribing Controlled Substances), can be sent electronically on iPhone, iPad, or the Internet with our eRx functionality. Lab orders can be submitted electronically to over 40,000 labs around the United States, and results can then be directly uploaded into the patient’s chart. Vital Flowsheets give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use the Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system. For medical practices looking to outsource their medical billing, DrChrono offers an RCM (revenue cycle management) service powered by our team of billing experts that can improve clean claims rates and get claims paid faster. Providers can also take advantage of DrChrono’s integrated telehealth software that allows users to conduct appointments from anywhere with no additional downloads. You can even chart from your iPad without closing out of the appointment.

Doctible vs DrChrono

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