The BEST software out there

The staff members at Dovetail are exceptional, the service is the best!

Pros

- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive

Cons

- Doesn't have custom reporting but this feature will be launched in September 2019.

Easy to use, Reliable, Features full, and affordable

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.

Pros

awesome customer support from onboarding and throughout.

Cons

Treatment planning/ charting a little different than what I am used to.

Unable to print statements

Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.

Pros

I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.

Cons

We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."

I would recommend

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.

Pros

Cloud based. Easy to access schedule and patients on my phone.

Cons

Minor things that will be fixed in updates if not already.

Building a relationship with dovetail

Healthy , growing and useful towards continued partnering towards streamlined revenue generation

Pros

The task of patient rebooking made easier

Cons

Platform matching to our specific cultural niche environment proved challenging