Positively Satisfied

Over the years, we've had limited amount of issues. (not out of the ordinary) We always receive prompt assistance with the tickets/calls we place. They are prioritized based on your urgency. I am very pleased with the overal function of the system. Customer service is truly a priority.

Pros

I have worked in the system for over 15 years. The system is user friendly and effective.

Cons

Our main issue has been the struggles through interfacing with our "unique" EMR system. (which I believe would be normal)

G4 is user friendly and detailed

Very good Oncology specific product. Great support.

Pros

This product is easy to use very intuitive. It is very detailed in providing ways to help you in every need that arises.

Cons

There are a few bugs that get annoying but they are Centricity issues and not something Unlimited can do anything about.

Like Trying to Use AOL in 2021

When we bring issues forward, it seems that there is never a resolution, just merely a "Sorry it is what it is." I often describe Unlimited as "trying to use 1994 AOL dial up in 2021" because that is how old and outdated the technology feels. The program CONSTANTLY freezes and my staff have to force close the program multiple times per day. In addition we're unable to run benefits at the beginning of the month because there servers are so bogged down by all of their clients. That's unacceptable to me

Pros

There honestly is nothing I like about this software

Cons

The features compared to other available software are incredibly limited.

G4 studio

Our organization has used g4 for several years and have been extremely happy with the software

Pros

Software is very user friendly, the learning curb is very minimal. The layout of the program is also very user friendly and easy to navigate through

Cons

There were some instances the program would give users a hard time logging in

g4 Studio for Oncology

We needed to solve high Days in AR, high denials. We didn't have the analytics we needed to set meaningful metrics for process improvement. All of the above were solved.

Pros

Very intuitive software. Prevents claims from going out with edits, MUE's, Dx codes, LCD's or other factors that will result in a denial. Eliminates expensive manual, wasteful steps. Great analytics.

Cons

Integration was mostly successful; problems encountered were generally on the EMR side, not the Unlimited side.

Brought to new practice from previous practice

Ease of bringing in house billing so no longer paying someone who was not doing the job they promised

Pros

Great software and liked it so well I brought it from my previous company

Cons

No longer at practice retired but likes this so well I brought from previous practice

G4 Review

Great! Saves my team time with automating our process.

Pros

It makes our daily process automated and thus giving us time savings.

Cons

There are areas that need to be updated; however I feel as though there isn't the push to enhance with Unlimited Financials.

Healthcare Review

So far, it has been good. Some of the products seem a bit antiquated however they are getting the job done for us.

Pros

The ability to have multiple platforms inside of one studio.

Cons

It is difficult to generate custom reports and manipulate reports in general.