Herfert Software vs NovoClinical
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.6 / 5
Value for Money
4.9 / 5
4.8 / 5
Customer Support
4.9 / 5
5 / 5
Functionality
4.7 / 5
4.8 / 5
Last Review Written
June 3, 2024
August 9, 2024
Pros/Cons
Pros
- The ease of inputting transactions, scheduling and billing are super simple. Backing up is very simple.
- Every time I have a question or suggestion, the staff at Herfert are fantastic about walking me through. I also enjoy the ease with registering patients.
- When I have any issues the staff is Amazing Positive staff always willing to help. I always receive a call back within a very reasonable time.
Cons
- I'm not sure why, but it seemed a lot more difficult that google, so I ended up using gmail. Everyone complains about the confusing statements too.
- The reminder sending isn't very fluid, and building a schedule can be frustrating. We currently export the schedule, then cut and paste onto a new excel page to print for the day.
- Every month, I have to explain it to Dr. Ward. It is the write off section that seems to confuse people.
Pros
- The ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for.
- The customer service is incredible. They are very responsive to every request and have incredible attention to detail.
- I like that you can attach documents and mark on the forms, fax, and print them. Novoclinical allows you to have electronic communication with other admin and pharmacies as well.
Cons
- I was using another EHR/Billing company and they were terrible with the billing aspect where claims were rejected and not handled properly.
- Not much of anything bad I can say, because if I have an issue, it's taken care of immediately.
- The only negative thing is I wish I found them 2 years ago.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
24 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
