iClinic is a cloud-based electronic health record (EHR) solution that enables physicians to manage operations in clinics, labs and health centers. The solution meets HIPAA compliance standards. The solution is best suited for small and midsize practices.

iClinic comes with key features and modules that includes electronic medical records (EMR), practice management, medical billing and e-prescriptions. The solution is accessible offline to help minimize downtime. Users can schedule appointments within the system, and the reporting tool allows organizations to track revenue streams and analyze their clinic’s performance.

iClinic’s document manager helps users create a centralized repository to store lab reports, images, prescriptions, vaccination files and patient information. The solution is available on a subscription basis.



34 Reviews of iClinic

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 34 reviews

August 2018

MD MASUD from RITECARE MEDICAL OFFICE P.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

MDLAND

Pros

VERY EFFECTIVE SOFTWARE, ALL IN ONE, GOOD FOR BILLING

Cons

VACCINE CONSENT FOR SHOULD BE MORE, INSURANCE ELIGIBILITY SHOULD BE MORE

August 2018

Baoping from PANDA PEDIATRICS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great EMR for sole or small group practice

Pros

We used another cheap EMR before switching to MDLand, and we's very happy with MDLand during past year, it's worthy and more efficient, and save lots of time, and more easy to follow money flow.
MDLand is very useful friendly, easy to switch between different tasks.
what we like most are its billing system and accounting system: very convenient for billing with office visit notes on side bar, very easy to check the payment status and adjust the claims.
The office visit notes and PE also are easily managed, giving lots of templates to save your time.
Their customer service are excellent.

Cons

MDLand medication template is not good, need to be improved.

August 2018

Kiki from WL Medical PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Medical Receptionist

Pros

I get my problem solve through consumer services

Cons

overall it is good, but sometimes I cant find what I want.

August 2018

Howard from Howard Louis, DPM, P.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Good overall.

Using for EHR.

Pros

Easy to use and user friendly. Have no problem overall.

Cons

Cost of software, can be issue for small practice.

August 2018

Hanbin from Chinatown medical physician P.C

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

MDland IClinic

Overall experience is extremely satisfied.

Pros

Very easy to document the chart . As primary care physician, we search patient previous medical information and IClinic make it so easy. I had use other EMR sincere 2003 and decided switch to MDland . Now I am very happy made that decision. The another superb function is billing which making billing very easy and efficient! Love it!

Cons

Changing because the program continue improving which sometimes need some adjustments.

August 2018

SUSAN from AXIS MEDICAL PLLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

ehhh

Pros

Support is great

Relatively simple to use

Cons

Accounting function is mediocre - reports stink, lots of detail but bad formatting compared to other platforms

design changes are not done with user in mind - often making things hard to read, person doing these changes should spend a week of 8hr days before picking "pretty" colors ....

August 2018

Daniel from DANIEL PENDER MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Product..

Its a great product.

Pros

It is comprehensive and does everything.

Cons

No Spell check.
Programmers are slow to implement suggestions for improvement, even easy ones.

July 2018

Chau from Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

iClinic is a very good and reasonably priced program

Support staffs are very responsible and they follow through and get back to you with answers; both on the clinical and business sides of the program. Even though I have retired from practicing Podiatry, I did purchase 'my records'. However I had a few questions, Representatives still replied me with answers and assisted me to find some information that I did not know how to locate.

Pros

Clinical and business sides of my practice were linked.

Cons

Would have been nice if I could have reported PQRS measures directly from iClinic.

July 2018

Hongye from Yong Kang Medical PLLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

About iclinic

Pros

Friendly and efficient. Everything in one.

Cons

Some items are not updated, such as OPV.

July 2018

jonathan from Jonathan S Leibowitz, MD PC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great product

excellent

Pros

Company responsiveness - amount of information available

Cons

amount of data visible takes some getting used to

July 2018

Rong from WL Medical PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Good consumer service

Pros

When I call in the consumer service for help, I always get the problems solved.

Cons

Sometime the software freeze or we need to logout and login again to use it.

March 2018

Rajesh from Rajesh K Sethi MD., PLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Overall good

Able to qualify for Meaningful use payments. E-prescription, Good practice management integration with EHR

Pros

Ease of use, ability to customize templates, Can copy and paste from Microsoft word, Good integration between EHR and Practice management

Cons

Slow to keep up with changing regulations and software updates do not correct flaws, Customer support often unable to resolve issues

March 2018

George from George J. Juang, M.D., PLLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent EMR with billing function.

Pros

Comprehensive. Once set up easy to document visits and bill. Billing function is included in monthly fee.The support staff is very responsive by email and phone. Referral letters are easy to send. Easy to upload documents.

Cons

No written manual but training is provided when first implemented. Questions have to be directed to staff. 2-factor authentication provided by third party needed to prescribe controlled substances. Pharmacy search function is slow.

March 2018

Sandy from Sandy Cheung,DO, PLLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

used for several years encountered few problems here and there but overall rated 4/5 stars

Pros

most doctors in my area are using iclinic so communication between iclinic providers are easier and self explanatory, easy to navigate

Cons

slow processing not related to wifi speed. when password locked having to to provide fax document to unlock.

March 2018

Jin from Jin Family Medical PLLC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Gets the job done but is annoying sometimes to use.

The EMR gets what is needed done. Good online record of all pt's info.

Pros

Most of the things I need are there, especially I like the billing. I also like the photo ID and insurance photo upload mechanisms, which makes it very convenient to check who a patient is. Also the ICD codes are accessible and easy to use.

Cons

It is very slow sometimes, and takes up to 1 or 2 minutes to load a patient in. Also the screen is very messy and interface is not too user friendly. Sometimes there are also some inconsistencies, like some fields do not have "* required" but are actually required (such as marital status in insurance).

March 2018

Seungyoul from Seungyoul Yi physical therapy, p.c.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Convenience for medical record, billing and all of work

I can do all of work in one software.

Pros

It ia very reliable and trusted. I can use it whenever and wherever if the internet is connected via a desktop, laptop, android, iphone, goolge chrome, etc.

Cons

Even I don't need some of feature. But I still have to pay in full as of my specialty, physical therapy. It would be better if it can be customized .

March 2018

Sherin from The Pearl Clinic

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

Get's the job done but other options offer more.

Pros

It's not a complicated system. Not a steep learning curve for new users. Relatively inexpensive compared to other systems. You are able to attest for meaningful use through it.

Cons

Billing part was an afterthought that doesn't have many typical reporting functions. Multitude of steps needed to get credit for meaningful use measures. Secure messaging usually fails to go through. Additional charges for secure email and fax pages through the system.

March 2018

Jeffrey from Jin Family Medical PLLC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Takes a while to learn because the interface is not user friendly. But the capabilities do the job.

Pros

The facilitation of the billing. Everything in the software seems to revolve with the goal of money management, so that makes it easy to work with billing.

Cons

The interface is quite confusing to learn, and there is always so much going on at one time on the screen. For this reason, it is difficult to find certain things that you might want to do, such as change certain values in patient check in (but with extensive searching of the interface and/or help from others you would usually eventually find it). Also, it can take a long time to check in patients, especially if you don't have a phone number or marital status right away. You would have to wait or put in a temporary value in order to register, and then edit that later, which can become a burden in high-traffic medical clinics.

March 2018

Niki from Niki Patel MD PC

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

March 2018

Good

Pros

Electronic health care and chart processing , ease of temples and favorites. Also multiple patient I can open and work simultaneously.

Cons

EOBs- can't get it and didn't get any help from your company other than telling me that I have to call insurances because all other companies able to get and your only company make excuses.

March 2018

Akash from Akash Medical Care, PLLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I am managing since this is the only EMR I used outpatient. I am comfortable now

i have easily accessible patient information from any location

Pros

accessible anywhere and from any computer. Great Customer support. Most items are simple and easily explained

Cons

It takes time to download and upload patient information.
Some time I cannot find the diagnosis what i look for

It is not easy to determine when medications were sent and how many refills patient have.

can add a generalized consent form at the form section for procedures perform in the office in general.