Forms can be created to fit your practice needs. We are able to get this information prior to patient arrival which makes check in procedure for the patient and office smoother.

If we could respond to the patient once paperwork is complete if we are needing additional information. Also the ability for patient to attach medication list to the paperwork.

It was helpful and got us to the next step of being HIPAA compliant with our electronic forms but they needed to change some things to keep us with them.

Integration was easy once we had the forms created

Having to utilize another portal to send and transfer our electronic forms was not Copy and pasting a link to another portal and then transferring it into our software was tedious and had errors with the forms often enough to make us go shopping for another electronic forms software to integrate in with what we already had.

the interface is really nice and user-friendly. They have tutorials for everything within the software, which makes it very easy to train the team, and implement changes if necessary. Form submission process and sync was pretty smooth.

The customer support team was very helpful, however, we have run into a number of issues with the forms that were impossible to fix because of the way the software was developed. They have implemented double authentication features that did not work properly for our patients and refused to disable them or fix them for us. Additionally, a lot of the fields in the forms are not editable which is frustrating for us and our patients. It became especially difficult when patients had to fill out multiple forms and had to reenter personal info, address, marital status, etc. multiple times.