Mercury Medical Software


 

Mercury Medical, by CrisSoft, is a practice management solution suitable for a variety of specialties and practices offered on SaaS or On-Site.

Mercury Medical enables users to customize the solution with the table-driven interface to meet operational designations for any specialty and RCM process, including CMS 1500 and UB04 claim requirements; as well as Patient and Business Statements.

Mercury Medical has 62 reports that are configured with filters, providing data analytics which allows users to supplement business decisions. Business-intelligent reporting can provide information to negotiate terms for contracts and ensure compliance.

Mercury Medical provides a customized HL7 interface which integrates to electronic clinical systems and proprietary inbound and outbound connections. Mercury Medical is competent in MIPS & MACRA; Mercury Medical users can manage bundled payments. The system is fully HIPAA compliant.

 

Mercury Medical - Patients at a glance
 
  • Mercury Medical - Patients at a glance
    Patients at a glance
  • Mercury Medical - Aged trial balance report
    Aged trial balance report
  • Mercury Medical - 837 claims browser
    837 claims browser
  • Mercury Medical - Change providers
    Change providers
  • Mercury Medical - Complete contract history
    Complete contract history
  • Mercury Medical - 835 file import
    835 file import
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8

7 Reviews of Mercury Medical

 

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Software Advice Reviews (6)
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Showing 1-6 of 6

Melissa from Compu-Med Billing Services, INC
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software transitions are ugly no matter what software you use. While the time to fully learn the software must be taken, Mercury's support group is always available to help you along.

Pros

The support offered by the Mercury Medical group is top notch. We have dealt with several PM systems and have never been so well supported.

Cons

Because of the capabilities of this software, there was a bit of a learning curve. More features = more moving parts that all need to be understood.

 
 

Albert from ASOC Services Inc
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Mercury Medical Billing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at.
Software product: Well constructed, intuitive and easy to use
Technical expertise: The technical team is very knowledgeable and knows their product very well.
Support team: The support team was very good, however, appeared to be short-staffed

Pros

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines.
The technical team had excellent understanding of their product
The entire team was friendly and very accommodating of the number of questions and requests made.
Training program was good.

Cons

The support team appeared to be short-staffed
A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side.
A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Advice to Others

Ensure that you have your requirements articulated in detail in a formal document that is understood and agreed with the vendor.
Ensure that a detailed implementation plan is prepared and accepted by the client.

 
 

Jeffery from Medcross
Specialty: Other specialty

December 2015

December 2015

Best Bikking Softwear Out There.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is super easy to use and they have the best support team around. They work really hard with there clients to have the Softwear meet the clients business needs.

Likes Least

Nothing I like everything. They have exceeded my expectations and this system works so easy.

Recommendations

Get a package that you can customize to your needs

 
 

Joseph from R. Strickland and Associates
Specialty: Other specialty

December 2014

December 2014

In-service training on completing physician office billing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like their knowledge of the subject, the ease of their explanations, and their openness to answering questions.

Likes Least

Sometimes, presentations are too fast for beginners (but their staff is always willing to repeat).

Recommendations

Remember that communication means everything, and the staff communicates well.

 
 

Frank from Integrated Billing Solutions, Inc.
Specialty: Emergency medicine

April 2014

April 2014

Mercury Medical for Emergency Rooms Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Likes Least

There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.

Recommendations

When evaluating Revenue Cycle Management software, it is important to understand whether the RCM software was built around an EMR system or whether, like Mercury Medical, it is a standalone RCM platform that is configurable and customizable for your markets. This allows Mercury Medical to seamlessly integrate with various EMR systems. Also, for reasonable development costs, CrisSoft has customized Mercury Medical to exceed our rigorous operating specifications to service Emergency Rooms and other high-encounter volume medical markets. The other medical software products that we reviewed were much less flexible and could not be configured and customized to meet our unique applications to integrate and provide the operating platform to service emerging Population Health and ACO systems.

 
 

Pam from Med Plus

November 2012

November 2012

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Mercury Medical for over 20 years. We are a multi-discipline clinic
with different providers billing for several different types of services. Mercury makes it so to seperate these on all of the reports. This makes our stat keeping and end of months very easy.

The support team is great! If you are having an issue with any of the processes they
listen to you and will adapt it to your clinic needs.

The software itself is very advanced over most of what is out there have used many
others and love the fact that these can be financial type driven. This really helps with
AR management. The collection reports are very advanced in allowing you to narrow
down all phone calls to check status and collections.

I highly recommend this software.

 
 
 
Showing 1-1 of 1

Nichole from Northwest Medical Billing/ MDCommerce
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I worked with Crissoft and the support at my previous job and I've never loved a program more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned a lot from my trainers and I was lucky enough to work with Paul and Ginger to learn new things regarding the program and willing to give feedback on what I though the program should add. Learning new software is always a plus for my job title.

Pros

I love that it's easy to use and you can request custom features and the support team works on the changes with you the best that they can. They formatted our program to work with a certain specialty and our doctors were very pleased. I actually tried to push my new job into working with Crissoft because I approve of the program and people so much.

Cons

I can't say to much about cons because everyone I worked with was great. The program was very open minded and easy to use. I had one doctor who struggled with the scheduling section but I don't think that was a programming issue.

Review Source: Capterra