Mercury Medical Software

Software transitions are ugly no matter what software you use. While the time to fully learn the software must be taken, Mercury's support group is always available to help you along.

Pros

The support offered by the Mercury Medical group is top notch. We have dealt with several PM systems and have never been so well supported.

Cons

Because of the capabilities of this software, there was a bit of a learning curve. More features = more moving parts that all need to be understood.

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at.
Software product: Well constructed, intuitive and easy to use
Technical expertise: The technical team is very knowledgeable and knows their product very well.
Support team: The support team was very good, however, appeared to be short-staffed

Pros

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines.
The technical team had excellent understanding of their product
The entire team was friendly and very accommodating of the number of questions and requests made.
Training program was good.

Cons

The support team appeared to be short-staffed
A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side.
A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Advice to Others

Ensure that you have your requirements articulated in detail in a formal document that is understood and agreed with the vendor.
Ensure that a detailed implementation plan is prepared and accepted by the client.

Likes Best

The product is super easy to use and they have the best support team around. They work really hard with there clients to have the Softwear meet the clients business needs.

Likes Least

Nothing I like everything. They have exceeded my expectations and this system works so easy.

Recommendations

Get a package that you can customize to your needs

Likes Best

I like their knowledge of the subject, the ease of their explanations, and their openness to answering questions.

Likes Least

Sometimes, presentations are too fast for beginners (but their staff is always willing to repeat).

Recommendations

Remember that communication means everything, and the staff communicates well.

Likes Best

I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Likes Least

There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.

Recommendations

When evaluating Revenue Cycle Management software, it is important to understand whether the RCM software was built around an EMR system or whether, like Mercury Medical, it is a standalone RCM platform that is configurable and customizable for your markets. This allows Mercury Medical to seamlessly integrate with various EMR systems. Also, for reasonable development costs, CrisSoft has customized Mercury Medical to exceed our rigorous operating specifications to service Emergency Rooms and other high-encounter volume medical markets. The other medical software products that we reviewed were much less flexible and could not be configured and customized to meet our unique applications to integrate and provide the operating platform to service emerging Population Health and ACO systems.

I have been using Mercury Medical for over 20 years. We are a multi-discipline clinic
with different providers billing for several different types of services. Mercury makes it so to seperate these on all of the reports. This makes our stat keeping and end of months very easy.

The support team is great! If you are having an issue with any of the processes they
listen to you and will adapt it to your clinic needs.

The software itself is very advanced over most of what is out there have used many
others and love the fact that these can be financial type driven. This really helps with
AR management. The collection reports are very advanced in allowing you to narrow
down all phone calls to check status and collections.

I highly recommend this software.