AWESOME SYSTEM AND SUPPORT

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS.

Pros

THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING

Cons

I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks

Pros

The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do.

Cons

With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it.

Mercury Medical Billing Software

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at. Software product: Well constructed, intuitive and easy to use Technical expertise: The technical team is very knowledgeable and knows their product very well. Support team: The support team was very good, however, appeared to be short-staffed

Pros

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines. The technical team had excellent understanding of their product The entire team was friendly and very accommodating of the number of questions and requests made. Training program was good.

Cons

The support team appeared to be short-staffed A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side. A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Mercury Medical

Pros

The software is easy to use and very user friendly. The different colors make it easy to view the payment, any adjustments and patient balances

Cons

I bill for oncologist so the claim has multiple lines, it would be nice to have feature to correct multiple lines instead of having to update each and every line

Mercury Medical for Emergency Rooms Clients

Pros

I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Cons

There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.