Mindbody Software
About Mindbody
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.
Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.
Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.
Mindbody also offers ...
Mindbody Pricing
Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow. Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting. Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools. Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.
Starting price:
$159.00 per month
Free trial:
Not Available
Free version:
Not Available
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Mindbody Reporting
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Mindbody User Reviews
OVERALL RATING
Showing 1 - 5 of 2,293 reviews
Jeannie
Company size: 201 - 500 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Has been great for our business
Garrett
Verified reviewer
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2019
Learn It and Use It
Pros
I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.
Cons
the old design structure of the base platform could use some updates, which they are aware of
Reasons for choosing Mindbody
it is a clear leader in the field
Reasons for switching to Mindbody
This handles so much more of the business operations
Laurinda
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Peace of Mind
Very comprehensive. There are different tier levels that offer more features as your business grows.
Pros
More than just scheduling software. It's end-to-end with marketing tools, a CRM and POS capabilities.
Cons
Would prefer to be able to create a branded app in-house rather than outsource through Mindbody.
Reasons for choosing Mindbody
Flexibility and much more comprehensive features.
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
June 2022
Customer service for my issues is nonexistent! They refuse to contact me!!!!!
I have tried for over one year to have someone contact me regarding the service type we have set up and how they keep increasing the price for services we never use or never will use. No one will call, text, email or anything! I loved it when it was just Booker. Mind Body has ruined this for us. They absolutely do NOT care about customer service and resolving our concerns. Pathetic.
Pros
The scheduling is easy to use. The reports are easy to access and helpful. Booker customer service is good.
Cons
Customer service is the WORST ever!!!! Booker is wonderful helping with issues but regarding the financial part of their business, which is now Mind Body, is impossible and probably illigle they way they conduct their business, I really hate it. Mind Body ruined a good company- Booker.
Reasons for choosing Mindbody
Did not choose Mind Body. They purchased Booker so we had to go with them
Jessika
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
MindBody for Managing Personal Training and Massage Appointments
Pros
Mindbody is an easy-to-use application with many helpful features. The clinic I worked in used the application for scheduling/managing personal training and massage therapy appointments, as well as ringing up merchandise and beverages that we sold. Learning to use Mindbody is very self-explanatory, in my opinion. The layout of both the web application and mobile application just makes sense. It was clearly designed to help users navigate between the things they need quickly.
Cons
Overall, I do not have any complaints about this software. One thing that could be helpful when managing large schedules/multiple service lines would be finding a way to integrate some kind of instant-messaging right into Mindbody, so that customers could message with any questions or schedule change requests and it would come right to the Mindbody application. (Maybe this is possible, and it just wasn't something our clinic utilized!)
