# iSalus EMR Software Reviews, Demo & Pricing - 2026 > Review of iSalus EMR Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/nephrochoice-profile --- [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / iSalus EMR Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/nephrochoice-profile/reviews/) # iSalus EMR 2026: Benefits, Features & Pricing Wondering if iSalus EMR is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview iSalus EMR 3.4 [(35)](https://www.softwareadvice.com/medical/nephrochoice-profile/reviews/) Pricing Starting at $650.00 per month ### About iSalus EMR All-in-One EHR & Practice Management Software You’re great at providing top-quality care. We’re great at helping you do that. Our specialty-specific EHR/PM has everything your busy practice demands. We provide peace of mind through flexible workflows, attentive customer support, and 20 years of experience improving practice revenue while lowering barriers to care. We focus on the following Specialties: - Nephrology - Urology - ENT - Orthopedic - Neurosurgery - Pain Management Wondering if iSalus EMR is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. ## iSalus EMR User Interface ## Popular iSalus EMR Alternatives Main Product iSalus EMR 3.4 [(35)](https://www.softwareadvice.com/medical/nephrochoice-profile/reviews/) Ratings Breakdown - 3.40Ease of use - 3.27Value for money - 3.38Customer support - 3.53Functionality Pricing Starting at $650.00 per month Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(911)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) 4.0 [(1283)](https://www.softwareadvice.com/medical/nextgen-profile/reviews/) Ratings Breakdown - 3.91Ease of use - 3.73Value for money - 4.03Customer support - 3.92Functionality Pricing Available upon request Get Price Alternative Product [DrChrono](https://www.softwareadvice.com/medical/drchrono-profile/) 3.9 [(490)](https://www.softwareadvice.com/medical/drchrono-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.66Value for money - 3.64Customer support - 3.86Functionality Pricing Available upon request Get Price Alternative Product [75health](https://www.softwareadvice.com/medical/75health-profile/) 4.4 [(78)](https://www.softwareadvice.com/medical/75health-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.41Value for money - 4.28Customer support - 4.18Functionality Pricing Starting at $19.00 per month Get Price ## iSalus EMR Pricing and Plans Starting price: $650.00 per month Free Trial Free Version Basic $650.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## iSalus EMR Features - Popular features found in Electronic Medical Records Claims Management Clinical Notes Clinic Interoperability Communication Management Compliance Tracking Decision Support E-Prescribing Medical Billing Patient Portal Patient Scheduling - More features of iSalus EMR Activity Dashboard Appointment Management Appointment Scheduling Assessment Management Billing & Invoicing Care Plan Management Charting Coding Assistance Confirmations/Reminders Customizable Reports Document Storage Drug Reference Database EMR/EHR Exercise Library Healthcare Compliance HIPAA Compliant Insurance Eligibility Verification Insurance Management Inventory Management Meaningful Use Certified Multi-Location Multi-Physician ONC-ATCB Certified Outcome Assessment Tools Patient Intake Patient Management Patient Records Management Physician Scheduling Practice Management Progress Notes Progress Tracking Registration Management Reminders Revenue Management Scheduling Self Service Portal SOAP notes Task Scheduling Treatment Planning Workflow Management ## iSalus EMR User Reviews Overall Rating 3.4 Ratings Breakdown 5 31% 4 20% 3 23% 2 20% 1 6% Secondary Ratings Ease of Use 3.4 Value for money 3.3 Customer support 3.4 Functionality 3.5 JS Jessica S. Mental Health Care Self-Employed Used weekly for less than 2 years Review source Reviewed November 2017 Great EHR software 5 Previously 4 Ratings Breakdown 5 Ease of use Previously 4 5 Value for money Previously 4 4 Customer support 5 Functionality Previously 4 Pros: Price is minimal for electronic software (free) however if you choose to use the billing option you pay a fee. Cons: The fee for electronic billing software should be kept minimal, better way of faxing or scanning in paper records. Read More JH Jennifer H. Financial Services 2-10 employees Used daily for more than 2 years Review source Reviewed November 2017 Superior by far 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost. Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record. Cons: Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration. Read More CJ Chris J. Medical Practice 11-50 employees Used weekly for less than 12 months Review source Reviewed March 2017 Big disappointment! 2 When shopping for an EMR and Billing solution, the Isalus sales staff were the best. But it was a classic case of over-promising and under-delivery. I admit, I am not a billing clerk, just a therapist. But I have used 4 other EMR programs for other companies in the best. Office EMR is overly complicated, in terms of the number of clicks or steps required to complete any action. On any given screen or section of the program, there are lots of icons and tabs, but nothing is intuitive. Worse than that, when you are learning the system, they provide long boring video tutorials with way too much detail about what every single button does. They don't provide written directions or quick start guides. So if you watched that video 3 months ago, you have nothing to refer to. They want you to watch the video again and again. Honestly, who has time for that? I have had the unfortunate experience of needing technical support because a session note disappeared, or a claim could not be found. The IT department has been very slow to respond. Since they are in another time zone and seem to quit at 5:00, there is a slow response time. When I first signed up for the program a year ago, I was told the program would run on other internet browsers within two months. That 'alternative fact' is still not true after a year of new promises that were not kept. We are not pleased that this system has not increased our reimbursements from insurance companies. That was the main reason we were willing to go ahead and commit to them. But with all the headaches and disappointments, our company is planning to move to a more user friendly product that will run on something besides Internet Explorer. The cumbersome set up and procedures for session notes and evaluations is one of the most difficult I could imagine. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: Friendly sales staff created great initial impression. Cons: Difficulty of completely all tasks within the system. So many steps that have to be remembered due to user-unfriendly nature of the system and overly-complex set up. This reminds me of when I started using a IBM-style computer decades ago (before Apple came out with a user friendly operating system) and got the C: on the start up screen. The system is that un-helpful. Staff referring you to watch a video when you have a situation. If the videos were short and to the point, that would be help. They are not. Read More LF Lyndi F. Mental Health Care 2-10 employees Used daily for less than 6 months Review source Reviewed April 2017 iSalus for Private Practice Psychologist 5 We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!). Cons: Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month. Read More AG Aston G. Verified reviewer Medical Practice 11-50 employees Used daily for more than 2 years Review source Reviewed March 2021 Be careful of contracts and RCM terms 2 This company hold you to broad contracts. We recently lost a provider and had one retire and they continue to charge us 450 per provider until our contract is up and agreed to remove those providers if we signed another 2 year contract. Also their RCM left us with loss of over 300k in AR do to lack of denial working and medical records requests. They would also post entire collections to 1 DOS in patient accounts causing us to hire other outside help to post all the payments so we could send correct statements. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: I liked that there was some customization to it and in 2017 this was relatively new for most softwares. Cons: End result documentation. Time to do notes. Work flow of the program. Takes my providers much longer to do notes then some of the newer programs we have recently tested. Also the turn around time on changes can take month and in some cases never occur. Reasons for switching to iSalus EMR Thought we needed a more robust software. Read More JE Jeanine E. Verified reviewer Medical Practice 2-10 employees Used daily for more than 2 years Review source Reviewed July 2023 Once was good but not anymore 2 Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 2 Functionality Pros: Ease of use for simple tasks. Lacks in the are of more complex tasks, Cons: All communication is done by submitting tickets. Replies are from Isalus are extremely vague and generic. They do not answer specific questions. Isalus charges additional fees without any supporting backup.We've had an ongoing issue since January 2023 and it's now July 2023. I've requested many times to speak to a human because something must be getting lost in the ticket submission process. Read More JH Jay H. Medical Practice Self-Employed Used daily for less than 12 months Review source Reviewed May 2017 Not good for the Small practice wanting Instant accounting 3 Ratings Breakdown 2 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: @ $/month / per doctor, nothing beats its functionality. Powerful structure - can expand easily Modifiable - For a fee (some incl. in initial purchase), iSALUS can make the Notes section meet you personal needs so taking thorough notes does not interfere with pt care/attention. Cons: The accounting does not update in real-time. This means a receipt you give the patient will ONLY include their payment (without the balance) OR it will include EVERYTHING EXCEPT the payment they just made. Printing a statement with the patient's or insur. previous payments requires navigating through approx 4 windows, LITERALLY. Even finding their balance requires almost that same degree of navigation. ...and even then, is this their PRESENT balance, or do I need to wait for the day's-end "batch closing" to know what the REALLY owe. There is VERY LITTLE that is intuitive about this program. Having used Medisoft, Office Ally's EHR, Autumn8, and evaluating numerous others, this program was made by accountants not clinicians. Read More SH Sheila H. Verified reviewer Mental Health Care 2-10 employees Used daily for less than 12 months Review source Reviewed July 2019 Disappointed!! 1 Truly disappointed!! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I appreciated the woman who did work hard to help set up the program. She was informed, patient and helpful. Cons: The templates I paid to have developed did not work. It was total word salad and unable to read. I had to discard hours of work and dollars spent to accept another template in their library . Customer service is absolutely horrible! They don’t call. They close out questions without a resolution. You can’t talk with a tech. Very frustrating!! I was told this was a user friendly program, customizable and MIPS compliant. Not true! Reasons for choosing iSalus EMR I was told it was user friendly, customizable, MIPS compliant...none of which was true! Read More MW Melanie W. Medical Practice 2-10 employees Used daily for less than 6 months Review source Reviewed November 2016 Review of Isalus EHR 3 This software is advertised as being free. As expected, that claim is to good to be true. The program is free, however the training is not. They have created a bunch of training videos that will explain all the features of the software, however unless you are paying the fees you have no access to the videos. The software seems like it works well and has all the features that a clinician/clinic would need including easy scheduling and billing. I think the charting portion is more complicated and less intuitive than it should be. The customer service department is really nice and helpful, but it is not possible to make use of the free platform and becomes cost prohibitive for a small physical therapy practice. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Easy scheduling. Nice customer service. Cons: The biggest drawback to to this software is that it will not work with Google Chrome. I think it is designed to work well with apple products, but not with a pc using Google Chrome. It does open with internet explorer, but it is really inconvenient to have to go back and forth between Chrome and Explorer. As I have already mentioned, this software is not actually free as advertised unless you never need to ask a question or have a problem with the program. It is cost prohibitive for a small PT practice. Read More Laurie R. Verified reviewer Health, Wellness and Fitness 2-10 employees Used other for less than 12 months Review source Reviewed November 2019 Good Options Included 2 Needed EHR for private practice and something that was mobile for a small business. Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: It was a complete EHR and included a mobile app for use with limited function. Support was good as well from the team. Cons: Pricing was too high for budget and a bit difficult to navigate between the various areas of the site. Read More Showing 1 - 10 of 35 Reviews [See All Reviews](https://www.softwareadvice.com/medical/nephrochoice-profile/reviews/) ## Other Top Recommended Electronic Medical Records Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **203** times [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **188** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **168** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **124** times Stuck Between Options? Our experts can help you compare iSalus EMR with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice