NephroChoice software


34 reviews(4.0/5)
34 reviews(4.0/5)

NephroChoice is an iSALUS solution offering electronic health records and practice management geared towards Nephrology practices of any size. It offers tools to automatically identify patients that have met the four-visit threshold for dialysis. Dialysis rounds can be tracked by location, and added to a patient’s chart. Patient rounds and visit levels are tracked, and the system will prompt users to complete required monthly visits. 

An accompanying mobile app for iOS and Android features charting, charge capture, a secure communication platform, ePrescribing, mobile imaging, and voice dictation. 

Integrated labs allows providers to track and view baselines and results in graphs. Users can enable lab billing account information to be configured uniquely by location and employer. Patient vitals are available within a single dashboard. Integrated file management lets users upload images directly from charts and organize them in custom folders and subfolders.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8

34 Reviews of NephroChoice

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  • Britte from IPA

    Number of employees: 11-50 employees

    August 2018

    Difficult, Questionable information

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scheduler was nice, easy to use, messenger was good too

    Cons

    inconsistent report info, if you have features you'd like to have it costs money to have them implemented.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mary from Verve Health

    Number of employees: 201-500 employees

    July 2018

    Easy to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to navigate through

    Pros

    The software is easy to get around compared to other EHR systems I have used. Easy to add new patients.

    Cons

    Freezes up from time to time. Seems to have a mind of its own from time to time. At times it is difficult to add documents to patients file.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brian from Creative Wellness, LLC

    Number of employees: 1 employee

    April 2018

    Chiropractors stay clear away from this. Slow, complicated, terrible notes, not a good fit.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nothing

    Pros

    The automatic payment posting is nice. The ability to scan directly into a patient's record is nice. The initiation team is good. The calendar is pretty good and appointment reminders are nice.

    Cons

    Extremely slow even with fast DSL (waiting 5-10sec or so after each click). The per claim charge is too high and they charge you for the highest of claims out and ERA in so I often paid twice per claim

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cierra from Midway Dental Supply

    April 2018

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    iSalus EHR is highly efficient and very easy to use. I got the hang of the layout pretty easily and it's very confidentially with patient information.

    Cons

    The software could use some mi or improvements in order to better customize the program for individuals.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brittany from PRS

    December 2017

    The transition has been easy, with a huge thanks to Austin!! He was the best.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease of use.

    Pros

    The whole system has been easy to navigate and everything that I need can be found in one place.. plus the tech support has been so helpful in answering any questions and guiding me through the way.

    Cons

    At first I did not like that you had to use the ID card to pull up all the demographics and insurance info, but have since then gotten used to it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Howard Medical Billing INC

    Specialty: Billing services

    Number of employees: 2-10 employees

    November 2017

    Superior by far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost.
    Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record.

    Cons

    Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jessica from Alcona

    Specialty: Mental & behavioral health

    Number of employees: 1 employee

    November 2017

    Great EHR software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price is minimal for electronic software (free) however if you choose to use the billing option you pay a fee.

    Cons

    The fee for electronic billing software should be kept minimal, better way of faxing or scanning in paper records.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Aston from Core Medical Center

    September 2017

    Seamless and very accommodating

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is easy to use and they customize to how you want it to match your work flows and they do it fast.

    Cons

    I am still learning the reports but that is more my issue then theirs. I still need to do more training on this area so I am sure it will work it out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tammy from the Caring Tree

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    August 2017

    Inclusive but not simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is integrative and it includes many pages and features that are useful and necessary to run a practice.

    Cons

    The Scheduling and billing components are easy to use. However, as the administrator, I can't always tell what the other users can or can't see or do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • April from At Home Rehab, LLC

    Specialty: Physical therapy / rehab

    Number of employees: 11-50 employees

    May 2017

    System is very difficult to navigate. Support staff offer little to no real world application guidance. They keep telling us that once we get the hang of it, we will like it. We've been actively using this system for 2 months now and it has gotten prog

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Do yourself a favor and shop around. You will be kicking yourself for signing on to this system, just like I am now.

    Pros

    Pricing. The only part of this system that is good is that it is cheaper than all the others. You def get what you pay for here

    Cons

    Navigation, screen setup, support responses are canned and rarely helpful, unable to delete things that aren't correct

  • Jay from Synergy Chiropractic

    Specialty: Chiropractic

    Number of employees: 1 employee

    May 2017

    Not good for the Small practice wanting Instant accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    @ $/month / per doctor, nothing beats its functionality.
    Powerful structure - can expand easily
    Modifiable - For a fee (some incl. in initial purchase), iSALUS can make the Notes section meet you personal needs so taking thorough notes does not interfere with pt care/attention.

    Cons

    The accounting does not update in real-time. This means a receipt you give the patient will ONLY include their payment (without the balance) OR it will include EVERYTHING EXCEPT the payment they just made.
    Printing a statement with the patient's or insur. previous payments requires navigating through approx 4 windows, LITERALLY. Even finding their balance requires almost that same degree of navigation. ...and even then, is this their PRESENT balance, or do I need to wait for the day's-end "batch closing" to know what the REALLY owe.
    There is VERY LITTLE that is intuitive about this program. Having used Medisoft, Office Ally's EHR, Autumn8, and evaluating numerous others, this program was made by accountants not clinicians.

  • Jessica from Alcona

    Specialty: Mental & behavioral health

    Number of employees: 1 employee

    April 2017

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software and options for mental health clinicians, one of the best I have tried. Good customer service.

    Pros

    Easy to use, great screening options, forms.

    Cons

    Price of software for billing services

  • Lyndi from Center for Counseling and Integrative Health

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    April 2017

    iSalus for Private Practice Psychologist

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it!

    Pros

    Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).

    Cons

    Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month.

  • Chris from Revive Rehab

    Specialty: Physical therapy / rehab

    Number of employees: 11-50 employees

    March 2017

    Big disappointment!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When shopping for an EMR and Billing solution, the Isalus sales staff were the best. But it was a classic case of over-promising and under-delivery. I admit, I am not a billing clerk, just a therapist. But I have used 4 other EMR programs for other companies in the best. Office EMR is overly complicated, in terms of the number of clicks or steps required to complete any action. On any given screen or section of the program, there are lots of icons and tabs, but nothing is intuitive. Worse than that, when you are learning the system, they provide long boring video tutorials with way too much detail about what every single button does. They don't provide written directions or quick start guides. So if you watched that video 3 months ago, you have nothing to refer to. They want you to watch the video again and again. Honestly, who has time for that? I have had the unfortunate experience of needing technical support because a session note disappeared, or a claim could not be found. The IT department has been very slow to respond. Since they are in another time zone and seem to quit at 5:00, there is a slow response time. When I first signed up for the program a year ago, I was told the program would run on other internet browsers within two months. That 'alternative fact' is still not true after a year of new promises that were not kept. We are not pleased that this system has not increased our reimbursements from insurance companies. That was the main reason we were willing to go ahead and commit to them. But with all the headaches and disappointments, our company is planning to move to a more user friendly product that will run on something besides Internet Explorer. The cumbersome set up and procedures for session notes and evaluations is one of the most difficult I could imagine.

    Pros

    Friendly sales staff created great initial impression.

    Cons

    Difficulty of completely all tasks within the system. So many steps that have to be remembered due to user-unfriendly nature of the system and overly-complex set up. This reminds me of when I started using a IBM-style computer decades ago (before Apple came out with a user friendly operating system) and got the C: on the start up screen. The system is that un-helpful. Staff referring you to watch a video when you have a situation. If the videos were short and to the point, that would be help. They are not.

  • Marti from Minnesota Voice & Speech Clinic

    Number of employees: 2-10 employees

    March 2017

    Joining the 21st Century

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a small, single provider medical speech pathology practice. We knew that electronic medical records would benefit the business, but weren't sure which company to use since we were so small. We found Isalus, and we are so glad we did. We utilize the following parts of Isalus: electronic scheduling and reminders, electronic medical records and billing m.d. We transitioned our patient scheduling and electronic medical records into Isalus in late 2015. Because our records were mainly on paper, I did a substantial amount of data entry in order to get all our active patients loaded into Isalus. I found the data entry screens to be easy to navigate. The electronic scheduling system built into Isalus is great. We subscribe to the reminder service, and that has cut our no-shows and late cancels dramatically. It's simple to move and cancel patients and schedule recurring appointments (something essential to the type of practice we have). In September 2016, our old billing vendor announced they would close their company at the end of the year. We needed to get up and running quickly with a new electronic billing system, and it was nearly seamless to transition to Billing M.D. Our old system had been an antiquated DOS based data entry, with the claims submission, invoice printing and mailing done off site. Using Billing MD has streamlined our insurance claims processing, and we now print and mail our own invoices. It's been an outstanding change for us. Here's why: -I am in control of the billing from start to finish: our provider gives me the information for the superbills (he doesn't want to do them himself), and I enter them quickly at the end of the day. -I can submit claims immediately --- our old vendor only submitted claims once or twice a week. By having the control over claims submission, I have dramatically reduced the turnaround time to receive payment from insurance companies. -EOBs go straight into Billing MD, cutting down errors and dramatically reducing the time I used to spend accessing, printing, deciphering, entering and posting insurance payments. -Printing invoices is slick. All I had to do was find an envelope vendor! The best part of Billing MD is how much information I can access on an individual patient: patient demographic, insurance information, history of claims, detail of claims, payment, patient balance .... all basically from one screen. The support team has been TERRIFIC.

    Pros

    Fully integrated, able to choose various parts of the product that we need, don't have to pay for what we don't need. High level of information available from one screen and pop-ups. Scheduling and Billing MD are superlative!

    Cons

    Because Isalus has so many features and allows the user to do so many things, there is some learning curve. Give yourself time, ask questions, and you'll get it!

    Review Source: Capterra
  • Donald from Clearviewplus - MDpf

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    February 2017

    satisfactory

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very good support and applications. Specific information about areas of interest.Very insightful. Ease of use.

    Cons

    Representative attitude and ease of navigation. Initial follow up with support with the software very minimal.

  • Jessica from Alcona

    Specialty: Mental & behavioral health

    Number of employees: 1 employee

    February 2017

    EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Free EHS documenting, billing program seems stream lined and convenient.
    Customer service is helpful and really enjoy having the option of using free EHR and then transitioning to convenient billing options if I need in the future.

    Cons

    Price

  • Patrick from Rowan Tree Medical

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    February 2017

    Isalus Kicks the Can

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Isalus talks a big game RE customization but we've used them for 5 years and nothing ever improves. They also engage in billing strategies that at best are suspect and at worst, by some people, might be classified as racketeering.

    Pros

    no pros.

    Cons

    you have to use a 3rd party vendor to do anything extra and they charge a fee for each one

  • Catherine from Holistic Care and Recovery, Inc.

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    January 2017

    iSalus Electronic Healthcare Software is well designed but the company needs to battle technical pitfalls...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like the software but it only runs off of internet explorer and the program crashes frequently (necessitating new log-in)

    Pros

    Good customer training personnel

    Cons

    Internet Explorer is the only browser you can use...
    The program very prone to crashing...

  • J from Mental Health of America

    Number of employees: 2-10 employees

    January 2017

    You get what you pay for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am only a user of the software. In both situations , The employer requested vendors to modify software to be used by mental health practitioners. In contrast to PIMSY, This software lacks intuitive use , extremely poor customer support even for simple things such as printing off reports and provides no tutorials on how to use the software. My colleagues wrote up the instructions for how to get in and out of the modules. Yes, I'm writing this out of frustration, but I need to use it every day, and printing out one report should not take more than an hour and a half. Sometimes treatment plans have to be provided to outside sources such as court. I can write up what I need faster than inputting it and processing it in this system.

    Pros

    The scheduler and mobile application. It's limited but I can see who is scheduled for my day.

    Cons

    Customer support and the inability to edit my progress notes and treatment plans. And, training.

    Review Source: Capterra
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