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myEvolv Software by Netsmart

7 reviews(3.5/5)
7 reviews(3.5/5)

myEvolv by Netsmart is a cloud-based integrated EHR solution that incorporates accounts receivable and accounts payable sub-ledger directly into the system. The solution is suitable for community health centers and agencies for child, family and social service.

myEvolv is ONC-certified. The solution is a cloud-based solution, accessible from both computers and mobile devices while still remaining in compliance with the strictest security standards. myEvolv also provides native functionality supporting multisystemic therapy and other evidence-based planning models in addition to client and foster parent portal solutions. It also allows tracking and analysis of specific measurements.

myEvolv clients are provided with a centralized customer support tracking system, allowing them to communicate with a team member. The client portal also allows access to a knowledge base of tips, as well as a message forum for existing clients.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000

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7 Reviews of myEvolv by Netsmart

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  • Dawn from 12 & 12, Inc

    Specialty: Substance abuse

    Number of employees: 51-200 employees

    March 2018

    Great System but Tough to get support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a system that can be custom built to meet your needs. It works will with foster care systems, nursing home systems and substance abuse centers. Not only is it a complete Electronic Medical Records (EMR) System, but it also handles billing for such services. It's a very robust system that can handle charting for different levels of care within one facility.

    Cons

    We have had this system in place for over 2 years and still are not able to use it efficiently, especially on the billing side. I honestly believe it can do everything we need it to do, but getting the support you need to fix issues is a real challenge. I have noticed that the support side has ramped up in the past 6 months, but this does come with a price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Shivangi from MHA of Greater Lowell

    Specialty: Multi-specialty

    Number of employees: 51-200 employees

    March 2017

    User-friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Able to navigate menu's. Put client data. Confidientiality. Reports are generated easily. Excel preview of report works.

    Cons

    Customer Service. Inadequate formulas. Inadequate information about the services that were required.

  • Simon from Necco

    Specialty: Mental & behavioral health

    Number of employees: 201-500 employees

    February 2017

    I do not enjoy using Evolv.

    Ease-of-use
    Functionality
    Quality
    Support

    I have been working with Evolv approximately three years. It is fairly easy to understand. I do not have any issues with Evolv's UI or features. However, Evolv does not fit the needs of billing. We routinely run into billing issues caused by a "new feature" that has been added to evolv.

    Pros

    Adaptable, Simple Interface

    Cons

    Does not exactly fit needs, such as billing to MCO's.

  • Moriah from Flat-Out Fit

    Specialty: Physical therapy / rehab

    Number of employees: 2-10 employees

    November 2016

    myEvolv by Netsmart

    Ease-of-use
    Functionality
    Quality
    Support

    I chose this system because the price was good and the reviews were good. It as well seems like a fairly simple program to work. You can access this site from we-based computers and via cell phone, which can be very helpful. myEvolv by Netsmart isan integrated EHR solution that incorporates a robust accountsreceivable/accounts payable sub-ledger directly within the system. The software is ideal for community health centers as well as behavioral &mental health facilities, child, family & social services agencies, and providers serving individuals with intellectual & developmental disabilities.The ratings on this software had a 3 out of 5 stars.

  • Elisha from HomeFirst Services

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    October 2016

    User-Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This is a user-friendly system, not as many bells and whistles as others but it works well.

  • Katie from PATH Inc

    Specialty: Other specialty

    August 2016

    Twelve years with Evolv and still tapping into the vast capabilities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We implemented myEvolv 12 years ago, both clinical and financial, and both the software and our organization continue to expand our opportunities for new ways to meet industry changes. Netsmart (and prior to that, DeFran) has always been a leader in having software ready to meet any industry required changes, well in advance of a needed date, so all testing can be done by agencies. They provide great methods of communication between all agencies so we can share concerns and solutions. Netsmart provides regular webinars and emails to agencies to keep us informed on what is occurring and what is being developed. The software works great between the clinical and finance interface. As a System Administrator that covers all aspects of the system, I feel I have the ongoing training, communication, upgrades, and support to keep my agency flying.

    Cons

    At times, getting to the right support person is difficult. The Help Desk format has changed a few times over the years and now, how you write a request for assistance is very important....and sometimes you need to send multiple reminders before you get a response which is relatively new. I think the slower response is due to rapid growth within the support area and they are not ready for the volume, however, it is still frustrating to the user.

  • Susan from Cayuga Addiction Recovery Services

    Specialty: Mental & behavioral health

    January 2016

    Netsmart Evolv - NY Addiction Treatment Provider

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The Evolv system itself if actually quite user-friendly to the front line worker

    Cons

    We purchased this software about 18 months ago and we still are not able to use many of the clinical and financial functions. Although the Netsmart Project Manager has been very good to work with, she is unable to get her company to deliver the resources to make the product fully operational. Many promises are made and little attention to fulfilling commitments While the clinical support was sometimes ok, we have had several instances where documents that were completed have mysteriously disappeared from the clinical record.

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