myEvolv Software by Netsmart

Pros

This is a system that can be custom built to meet your needs. It works will with foster care systems, nursing home systems and substance abuse centers. Not only is it a complete Electronic Medical Records (EMR) System, but it also handles billing for such services. It's a very robust system that can handle charting for different levels of care within one facility.

Cons

We have had this system in place for over 2 years and still are not able to use it efficiently, especially on the billing side. I honestly believe it can do everything we need it to do, but getting the support you need to fix issues is a real challenge. I have noticed that the support side has ramped up in the past 6 months, but this does come with a price.

Pros

Able to navigate menu's. Put client data. Confidientiality. Reports are generated easily. Excel preview of report works.

Cons

Customer Service. Inadequate formulas. Inadequate information about the services that were required.

I have been working with Evolv approximately three years. It is fairly easy to understand. I do not have any issues with Evolv's UI or features. However, Evolv does not fit the needs of billing. We routinely run into billing issues caused by a "new feature" that has been added to evolv.

Pros

Adaptable, Simple Interface

Cons

Does not exactly fit needs, such as billing to MCO's.

Advice to Others

Seems to work for some, so definitely get multiple opinions.

I chose this system because the price was good and the reviews were good. It as well seems like a fairly simple program to work. You can access this site from we-based computers and via cell phone, which can be very helpful. myEvolv by Netsmart isan integrated EHR solution that incorporates a robust accountsreceivable/accounts payable sub-ledger directly within the system. The software is ideal for community health centers as well as behavioral &mental health facilities, child, family & social services agencies, and providers serving individuals with intellectual & developmental disabilities.The ratings on this software had a 3 out of 5 stars.

This is a user-friendly system, not as many bells and whistles as others but it works well.

Likes Best

We implemented myEvolv 12 years ago, both clinical and financial, and both the software and our organization continue to expand our opportunities for new ways to meet industry changes. Netsmart (and prior to that, DeFran) has always been a leader in having software ready to meet any industry required changes, well in advance of a needed date, so all testing can be done by agencies. They provide great methods of communication between all agencies so we can share concerns and solutions. Netsmart provides regular webinars and emails to agencies to keep us informed on what is occurring and what is being developed. The software works great between the clinical and finance interface. As a System Administrator that covers all aspects of the system, I feel I have the ongoing training, communication, upgrades, and support to keep my agency flying.

Likes Least

At times, getting to the right support person is difficult. The Help Desk format has changed a few times over the years and now, how you write a request for assistance is very important....and sometimes you need to send multiple reminders before you get a response which is relatively new. I think the slower response is due to rapid growth within the support area and they are not ready for the volume, however, it is still frustrating to the user.

Recommendations

Determine a core implementation group and visit agencies, similar to your own, and observe how they use their system. Find out how they administer the system inside their agency. Think about what types of data you want to get out of myEvolv and if you have the staff to accomplish this. This is a Sql database with tremendous potential but you need someone to access the data IF you want custom reports. Phone calls are not enough - do site visits or pay an agency to send their System Adm to do a demo at your agency and answer questions.

Likes Best

The Evolv system itself if actually quite user-friendly to the front line worker

Likes Least

We purchased this software about 18 months ago and we still are not able to use many of the clinical and financial functions. Although the Netsmart Project Manager has been very good to work with, she is unable to get her company to deliver the resources to make the product fully operational. Many promises are made and little attention to fulfilling commitments While the clinical support was sometimes ok, we have had several instances where documents that were completed have mysteriously disappeared from the clinical record.

Recommendations

If you value your time and money, find another vendor. Deadlines and expectations mean nothing to this company