myEvolv by Netsmart is a cloud-based integrated EHR solution that incorporates accounts receivable and accounts payable sub-ledger directly into the system. The solution is suitable for community health centers and agencies for child, family and social service.

myEvolv is ONC-certified. The solution is a cloud-based solution, accessible from both computers and mobile devices while still remaining in compliance with the strictest security standards. myEvolv also provides native functionality supporting multisystemic therapy and other evidence-based planning models in addition to client and foster parent portal solutions. It also allows tracking and analysis of specific measurements.

myEvolv clients are provided with a centralized customer support tracking system, allowing them to communicate with a team member. The client portal also allows access to a knowledge base of tips, as well as a message forum for existing clients.



7 Reviews of myEvolv by Netsmart

Overall rating

3.5 / 5 stars

Showing 1 - 7 of 7 reviews

March 2018

Dawn from 12 & 12, Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

March 2018

Great System but Tough to get support

Pros

This is a system that can be custom built to meet your needs. It works will with foster care systems, nursing home systems and substance abuse centers. Not only is it a complete Electronic Medical Records (EMR) System, but it also handles billing for such services. It's a very robust system that can handle charting for different levels of care within one facility.

Cons

We have had this system in place for over 2 years and still are not able to use it efficiently, especially on the billing side. I honestly believe it can do everything we need it to do, but getting the support you need to fix issues is a real challenge. I have noticed that the support side has ramped up in the past 6 months, but this does come with a price.

March 2017

Shivangi from MHA of Greater Lowell

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

User-friendly

Pros

Able to navigate menu's. Put client data. Confidientiality. Reports are generated easily. Excel preview of report works.

Cons

Customer Service. Inadequate formulas. Inadequate information about the services that were required.

February 2017

Simon from Necco

Company Size: 201-500 employees


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

I do not enjoy using Evolv.

I have been working with Evolv approximately three years. It is fairly easy to understand. I do not have any issues with Evolv's UI or features. However, Evolv does not fit the needs of billing. We routinely run into billing issues caused by a "new feature" that has been added to evolv.

Pros

Adaptable, Simple Interface

Cons

Does not exactly fit needs, such as billing to MCO's.

November 2016

Moriah from Flat-Out Fit

Company Size: 2-10 employees


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2016

myEvolv by Netsmart

I chose this system because the price was good and the reviews were good. It as well seems like a fairly simple program to work. You can access this site from we-based computers and via cell phone, which can be very helpful. myEvolv by Netsmart isan integrated EHR solution that incorporates a robust accountsreceivable/accounts payable sub-ledger directly within the system. The software is ideal for community health centers as well as behavioral &mental health facilities, child, family & social services agencies, and providers serving individuals with intellectual & developmental disabilities.The ratings on this software had a 3 out of 5 stars.

October 2016

Elisha from HomeFirst Services

Company Size: 51-200 employees


Ease-of-use

4 of 5

Functionality

4 of 5

October 2016

User-Friendly

This is a user-friendly system, not as many bells and whistles as others but it works well.

August 2016

Katie from PATH Inc


Ease-of-use

4.5 of 5

Value for money

4.5 of 5

Customer support

4 of 5

Functionality

4.5 of 5

August 2016

Twelve years with Evolv and still tapping into the vast capabilities

Pros

We implemented myEvolv 12 years ago, both clinical and financial, and both the software and our organization continue to expand our opportunities for new ways to meet industry changes. Netsmart (and prior to that, DeFran) has always been a leader in having software ready to meet any industry required changes, well in advance of a needed date, so all testing can be done by agencies. They provide great methods of communication between all agencies so we can share concerns and solutions. Netsmart provides regular webinars and emails to agencies to keep us informed on what is occurring and what is being developed. The software works great between the clinical and finance interface. As a System Administrator that covers all aspects of the system, I feel I have the ongoing training, communication, upgrades, and support to keep my agency flying.

Cons

At times, getting to the right support person is difficult. The Help Desk format has changed a few times over the years and now, how you write a request for assistance is very important....and sometimes you need to send multiple reminders before you get a response which is relatively new. I think the slower response is due to rapid growth within the support area and they are not ready for the volume, however, it is still frustrating to the user.

January 2016

Susan from Cayuga Addiction Recovery Services


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2016

Netsmart Evolv - NY Addiction Treatment Provider

Pros

The Evolv system itself if actually quite user-friendly to the front line worker

Cons

We purchased this software about 18 months ago and we still are not able to use many of the clinical and financial functions. Although the Netsmart Project Manager has been very good to work with, she is unable to get her company to deliver the resources to make the product fully operational. Many promises are made and little attention to fulfilling commitments While the clinical support was sometimes ok, we have had several instances where documents that were completed have mysteriously disappeared from the clinical record.