# Pomelo Health Software Reviews, Demo & Pricing - 2026 > Review of Pomelo Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/pomelo-health-profile --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Pomelo Health Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/pomelo-health-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/pomelo-health-profile/alternatives/) # Pomelo Health 2026: Benefits, Features & Pricing Wondering if Pomelo Health is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Pomelo Health 4.2 [(41)](https://www.softwareadvice.com/medical/pomelo-health-profile/reviews/) Pricing Pricing available upon request ### About Pomelo Health Pomelo by TELUS Health helps clinics streamline scheduling, intake and patient communications with EMR-connected digital tools. Patients can book, reschedule or confirm appointments online and receive automated SMS, voice or email reminders to reduce no‑shows. Before visits, clinics can send instructions and eForms that patients complete in advance, with details syncing back to the EMR to simplify intake and triage. Teams can communicate with patients via private, encrypted two‑way messaging, share files (e.g., results), and manage conversations with permissions and shared inboxes. Pomelo also supports mobile self check‑in (including QR code/parking-lot check‑in) and targeted mass communications with engagement analytics. Flexible modules let you start with reminders and messaging and add features as your practice needs grow. Wondering if Pomelo Health is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Pomelo Health User Interface ## Popular Pomelo Health Alternatives Main Product Pomelo Health 4.2 [(41)](https://www.softwareadvice.com/medical/pomelo-health-profile/reviews/) Ratings Breakdown - 4.07Ease of use - 3.91Value for money - 4.27Customer support - 3.93Functionality Pricing Available upon request Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Jane](https://www.softwareadvice.com/product/86099-Jane-App/) 4.8 [(515)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [ClinicSense](https://www.softwareadvice.com/medical/clinicsense-profile/) 4.8 [(654)](https://www.softwareadvice.com/medical/clinicsense-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.80Value for money - 4.90Customer support - 4.59Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) 4.4 [(453)](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.09Value for money - 4.24Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/) 4.8 [(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.74Customer support - 4.69Functionality Pricing Starting at $40.00 per month Get Price ## Pomelo Health Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pomelo Health Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Pomelo Health Access Controls/Permissions Activity Dashboard Activity Tracking Admissions Management Alerts/Notifications Appointment Scheduling Approval Process Control Availability Management Billing & Invoicing Booking Management Broadcast Messaging Calendar/Reminder System Calendar Sync Call Reminders Campaign Management Cancellation Management Care Plan Management Care Summaries Chat/Messaging Client Portal Communication Management Configurable Alerts Confirmations/Reminders Contact Database Customer Database Customer Experience Management Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Storage Management Document Management Document Storage EDI EHR-Agnostic Email Alerts Email Management Email Marketing Email Reminders EMR/EHR E-Prescribing Faculty/Staff Management File Sharing For Medical Purposes Forms Management Group Messaging Group Registration Health Record Access Intake Management Lab Results Live Chat Mass Notifications Message Personalization Messaging Mobile Alerts Multi-Channel Communication Multi-Language Multi-Location Multi-Physician Multiple Appointment Types Multi-Provider Practice No-Show Tracking On Call Scheduling One-to-One Messaging Online Booking Online Forms Online Registration Online Scheduling Onsite Registration Patient Communications Patient Education Patient Engagement Patient Flow Management Patient Intake Patient Monitoring Patient Portal Patient Questionnaires Patient Records Management Patient Scheduling Physician Management Physician Scheduling Practice Management Prescription Renewal Prioritization Queue Management Real-time Alerts Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Registration Management Reminders Reporting/Analytics Rescheduling Scheduled Messaging Scheduling Secure Data Storage Secure Messaging Self Check-In/Check-Out Self Service Portal SMS Messaging SMS Reminders Task Management Task Scheduling Telemedicine Third-Party Integrations Two-Way Audio & Video Video Conferencing Video Consultations Virtual Meetings Virtual Waiting Room Waiting Time Tracking Wait List Management Waitlist Status Tracking Website Integration Workflow Management ## Pomelo Health User Reviews Overall Rating 4.2 Ratings Breakdown 5 41% 4 41% 3 15% 2 0% 1 2% Secondary Ratings Ease of Use 4.1 Value for money 3.9 Customer support 4.3 Functionality 3.9 VR Verified Reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed March 2019 Integrated to EMR's! No double entry needed 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integration to EMRs, secure, user friendly, customizable Cons: even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex Read More RM Rachael M. Verified reviewer Health, Wellness and Fitness Self-Employed Used weekly for less than 6 months Review source Reviewed February 2025 Reliable patient engagement software that is simple for most people to use 5 Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders. Cons: No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints. Read More AM Anne M. Verified reviewer Medical Practice 2-10 employees Used daily for less than 12 months Review source Reviewed November 2019 I was hoping for a better product 3 There were difficulties setting up and learning curves. Ratings Breakdown 3 Ease of use 2 Value for money 4 Customer support 3 Functionality Pros: That we are using a Canadian Company. Our old appointment reminder system was in the US. Cons: The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all. Reasons for choosing Pomelo Health It seemed like to product to suit our needs the best. Reasons for switching to Pomelo Health wanted a Canadian company that could be integrated with our EMR Vendor Response Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team Replied November 2019 Read More Jv Johann v. Verified reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed August 2019 Family Practice using Chronometriq 4 Very happy with it overall. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots. Cons: The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future. Reasons for choosing Pomelo Health Their responsiveness to my needs and problems and the overall design of the software. My patients are very happy with the system and frequently thank us for it! Read More AF Alicia F. Verified reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed November 2019 Family Practice - Online Booking 5 It is a great service for patients! Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing. Cons: We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial! Reasons for choosing Pomelo Health MedAcess suggested the product. Read More SH Sorour H. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 Good service 4 We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options Cons: Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it Read More TG Teena G. Verified reviewer Medical Practice 51-200 employees Used daily for less than 2 years Review source Reviewed December 2019 Amazing tool for efficiency! 5 Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls. Cons: Nothing, we have had no issues with this software. Reasons for choosing Pomelo Health NA Read More JB Janice B. Verified reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed November 2019 Chronometriq review 3 We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: I like that we can send out reminders by text, phone, and email. Cons: I would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day. Read More PA Pradeepan A. Verified reviewer Medical Practice 2-10 employees Used daily for more than 2 years Review source Reviewed November 2019 Excellent product and user friendly. 5 good Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen. Cons: need more forms uploaded and should benefit if we cold upload forms too. Read More GS Georgianna S. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 2 years Review source Reviewed November 2019 Appointment Reminders are great, but kiosk self check-in too expensive. 4 The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text. Cons: The kiosk for check in was far too expensive. Read More Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/medical/pomelo-health-profile/reviews/) ## Pomelo Health Popular Comparisons [Carepatron vs Pomelo Health](https://www.softwareadvice.com/medical/care-patron-profile/vs/pomelo-health/)[Jane vs Pomelo Health](https://www.softwareadvice.com/compare/86099-Jane-App/vs/433926-pomelo-health/)[ClinicSense vs Pomelo Health](https://www.softwareadvice.com/medical/clinicsense-profile/vs/pomelo-health/)[Epic vs Pomelo Health](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/pomelo-health/)[BestoSys vs Pomelo Health](https://www.softwareadvice.com/medical/bestosys-profile/vs/pomelo-health/)[Pabau vs Pomelo Health](https://www.softwareadvice.com/medical/pabau-profile/vs/pomelo-health/)[Klara vs Pomelo Health](https://www.softwareadvice.com/medical/klara-profile/vs/pomelo-health/)[EHRYourWay vs Pomelo Health](https://www.softwareadvice.com/medical/ehryourway-profile/vs/pomelo-health/) [Compare All Alternatives](https://www.softwareadvice.com/medical/pomelo-health-profile/alternatives/) ## Other Top Recommended Appointment Scheduling Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **200** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (366) Recently recommended **23** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **18** times [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) **3.6** (112) Recently recommended **18** times Stuck Between Options? 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