Pomelo Health
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Most Helpful Reviews for Pomelo Health
1 - 5 of 40 Reviews
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Integrated to EMR's! No double entry needed
Integration to EMRs, secure, user friendly, customizable
CONSeven if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex
Johann
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Family Practice using Chronometriq
Very happy with it overall.
PROSIt reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.
CONSThe interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.
Reason for choosing Pomelo Health
Their responsiveness to my needs and problems and the overall design of the software. My patients are very happy with the system and frequently thank us for it!
Anne
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
I was hoping for a better product
There were difficulties setting up and learning curves.
PROSThat we are using a Canadian Company. Our old appointment reminder system was in the US.
CONSThe self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.
Reason for choosing Pomelo Health
It seemed like to product to suit our needs the best.
Reasons for switching to Pomelo Health
wanted a Canadian company that could be integrated with our EMR
Vendor Response
Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team
Replied November 2019
Alicia
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Family Practice - Online Booking
It is a great service for patients!
PROSThe patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.
CONSWe had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!
Reason for choosing Pomelo Health
MedAcess suggested the product.
Sorour
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Good service
We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.
PROSI like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options
CONSUsing their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it
