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SimplePractice vs TheraPlatform
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.2 / 5
Value for Money
4.3 / 5
4.2 / 5
Customer Support
4.4 / 5
4.1 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
March 12, 2025
March 11, 2025
Pros/Cons
Pros
- Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price.
- I am enjoying the flexibility of the software and the ease which I can contact clients. SimplePractice also has an online tele-counseling platform which is very useful.
- I am excited to see how the the customer service support conversation will go, hopefully it will help me understand how to have intake forms.
Cons
- I have a data base now that I use who program is awful and childish but they are able to create the reports I need. Its sad this program is missing the one thing i need more than anything.
- This process can take a few days which is frustrating when many problems can be managed with a quick phone call.
- Stay away...you will leave once an audit occurs and they refuse to provide you your own records.
Pros
- SENSITIVE CONTENT] is amazing and so efficient. When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
- Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.
- I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect.
Cons
- Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.
- The fact that they did not take responsibility for their software glitch or error is sad.
- I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
