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TheraNest vs TheraPlatform
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.3 / 5
4.2 / 5
Customer Support
4.4 / 5
4.1 / 5
Functionality
4.1 / 5
4.1 / 5
Last Review Written
March 5, 2025
March 11, 2025
Pros/Cons
Pros
- Treatment plans and Progress Notes are awesome features, and the reports that we can create, are of great help.
- Overall pretty great product and service and seems to be a company that is focused on development and growth of the product and customer service experience.
- It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty).
Cons
- This program is grossly insufficient for billing purposes and the representative even told us that it wasn't created for billing which makes me feel even worse. You don't listen to our suggestions.
- After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided.
- They blame a third party that they choose and put absolutely no effort and extremely poor customer service to resolve this issue.
Pros
- SENSITIVE CONTENT] is amazing and so efficient. When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
- Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.
- I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect.
Cons
- Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.
- The fact that they did not take responsibility for their software glitch or error is sad.
- I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
