Wecounsel Software


 

Wecounsel is a cloud-based, HIPAA-compliant video conferencing solution designed for telemedicine practices of all sizes. It offers live chat, patient scheduling and check-in, a clinician dashboard and video calling. Android and iOS apps are available for tablets and smartphones.

Wecounsel features practice management, which allows users to manage appointment scheduling and medical billing. Users can also take notes using customizable note templates. Patient interaction tools let users schedule calls with patients through multiple channels such as video, live chat and email. Providers and practitioners can also share documents such as lab results and forms.

Website and social-media integrations help users promote their practices and manage Google rankings. The product also provides an open API, which allows users to integrate Wecounsel with other platforms and transfer data such as SSO authentication, video sessions and appointment scheduling.

Pricing is per user per month. Support is offered through an online help desk.

 

Wecounsel - Availability calendar
 
  • Wecounsel - Availability calendar
    Availability calendar
  • Wecounsel - Availability
    Availability
  • Wecounsel - Note taking
    Note taking
  • Wecounsel - Real-time chat
    Real-time chat
  • Wecounsel - Session management
    Session management
  • Wecounsel - Video call
    Video call
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

21 Reviews of Wecounsel

Showing 1-20 of 21

 

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Kegan from Cornerstone Christian Counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our experience with WeCounsel has been awesome! Great customer service when we have encountered glitches or problems. Definitely recommend it.

Advice to Others

Seems not to work well on mobile devices

Source: Capterra
 

Dianne from Believe, Hope, Inspire Wellness Services LLC
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

WeCounsel saved my practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

I relocated and moved my practice 18 months ago. Without WeCounsel helping me make my practice mobile, I would have had a really hard time rebuilding and the care for my established clients would have suffered. Thanks, WeCounsel. You're team really did save my practice!

Pros

It's reliability in session.

Source: Capterra
 

Edemar from Projeto Com Vida - USA
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great with some unconfortable problems!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

It's my first experience and I like it! But most of my clients CAN'T open, speak, see and be seen by me on video talk, unfortunately!!! I didn't cancel my free test time; I want to run your contract with me, but have had an hard and dificult time on it! I used the suport people (they are nice) but the ptoblem continues. It's a pity!!!

Pros

It's complete on features

Cons

The conections with the clients' computers and devices

Advice to Others

Don't offer the clients the opportunity to "change card" each time they open their account. It's no necessary and always confuses the user.

Source: Capterra
 

Dr. Tiffany from Jcps
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Reasonable rates and great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

We counsel is great. Their customer service is exceptional. My patients are able to contact wecounsel for help with signing on which is extremly helpful because my patients can be ready for their session. The cost is what made me switch from my other provider. Their rates are affordable especially for the services that you receive.

Pros

Affordability, customer service, easy interface.

Cons

It can be difficult to get signed on. Some of my online therapy tools can not be shared via the interface like my old service.

Advice to Others

Be patient and learn how to use it. Contact customer service and they will help you.

Source: Capterra
 

Brenda from Choices Therapy Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Five Stars!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use wecounsel and love it. It is simple to use and reliable. I recommend this platform to anyone seeking to add telehealth to their practice.

Pros

Reliability
Ease of use

Cons

First time users
Browser settings

Advice to Others

Would highly recommend this product

Source: Capterra
 

Sybil from The Journey Center
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support is great at WeCounsel. The interface lags occasionally, and can be tricky for clients to set up, but overall great service and support and value.

Pros

Customer service is great, and the calendar reminders for clients is perfect.

Cons

It is tricky for clients to set up, without assistance.
The payment organization of the system is not in alignment with the way insurance reimbursement works, for those of us who take insurance or operate on varying pay scales.

Source: Capterra
 

Lisa from Private practice

February 2017

February 2017

Supports my therapy business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

I use WeCounsel for my in-person private practice. It provides the services I need: secure patient portal for messages, scheduling, reminders, and billing. Personal customer service. It has a lot of functions I don't use much. I did use the video conferencing once and it was super easy to connect with my client. I do wish they had a smartphone app and better calendar functions. Overall it does the job and I feel it is secure.

Source: Capterra
 

Leann from Leann T. Diederich, PhD
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Solid Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using this product for the past year for video sessions with established therapy clients. The customer support is excellent and they are quite responsive to troubleshooting that I needed to do when I first started using it. I maintain my own notes/electronic medical records, so I can't speak to that part of the system. The video quality can sometimes vary based on the internet quality of the client's location, but the sound is always clear. The cost is great!

Source: Capterra
 

Marci from Whole Wellness Counseling
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great medium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WeCounsel is an exceptional platform for online counseling. It has helped me to be more available to clients who travel frequently or have difficulty making it into the office for sessions. I recommend it highly for expanding your reach in a HIPPA compliant way. My clients report they are benefiting from our work despite the technological medium which is very promising!

Pros

The portal protection

Cons

Some glitches with connecting

Advice to Others

Not that I can think of

Source: Capterra
 

Kim from self-employed

January 2017

January 2017

Could use a little help

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value

Overall I like using the site. One frustration is that if I forget to save a note, it disappears or if I save it and then want to add something, I cannot edit it. Being able to edit a note is an important function for record keeping. I have not used the billing so cannot comment. I am getting billed twice a month by something called Vidio health and it is difficult to reach them to have this corrected. I am not even sure this is billing related to your site?? I have been referred to support@Stryke.com, but they do not spell "stryke" - so am not sure I will actually reach them with this concern! Value for money is difficulty to assess when I am getting double charged every month!

Source: Capterra
 

paris from new day psychological services
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

great, inexpensive option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

i enjoy wecounsel but sometimes my patients find difficulties with getting started. also, sometimes the video quality isn't the best. but overall i find that it is great for the value.

Pros

good option for the price

Cons

sometimes difficult to get started

Advice to Others

no

Source: Capterra
 

Brent from Transcript Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Needs some tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I really like WeCounsel due to the affordability and peace of mind of HIPPA Compliance. From time to time there are some lags in video and sound. Sometimes it freezes for a minute at a time. I due believe that the addition of some ping type tools for people to figure out who's internet connection might be the problem would help in problem solving the tech issues.

Pros

Affordability and peace of mind with HIPPA Compliance.

Cons

No tools to identify when there are lags in service.

Source: Capterra
 

Sarah from Renew Telehealth

January 2017

January 2017

Keeps getting better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel like every time I log in my experience is better. The customer service is always helpful and so nice when I call.

Source: Capterra
 

Michael from Lil' Stevie's Ride, Rope and Therapy
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Sean's take

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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Value

i would like to be able to see the client's view of the system. This would help with getting them set up. I LOVE your customer support!

Pros

Customer support

Cons

Difficulty in getting new folks set up.

Advice to Others

Be patient.

Source: Capterra
 

Emily from Emily Whitish Counseling
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Cumbersome and lacks flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use WeCounsel for the video function only and wish the pricing packages were set up so that I am only paying for what I am using. Because I don't use the scheduling feature, it's confusing for clients because they think they need to request a session with me even though we are already scheduled through a different practice management system.

More than half of my clients struggled with getting started, either with downloading the plug in, getting their camera and microphone to work, or entering the session. There's too many steps involved for starting sessions: four clicks. It should be 2. And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking. Oh wait I have to go back to the front page and select "check in"... yeah confusing.

Video quality seems to depend more on internet speeds and your computer processor and not so much on WeCounsel. Other cheaper options seem to be just as good.

One reason I chose WeCounsel was because of the Whiteboard feature, which hasn't been developed yet.

I'm considering researching other options.

Pros

If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.

Cons

Video quality isn't better ham other options. Not easy to navigate around. Too many steps/lclicks to get into a session. No option to turn off scheduling or note taking features so you and client don't get prompts. No whiteboard feature despite being advertised.

Source: Capterra
 

Sasha from Inspired Teen Therapy

January 2017

January 2017

A great way to video conference with clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place.

Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session.

Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease.

I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back.

It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site.

Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something.

Source: Capterra
 

Margo from Life Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Reality of Digital Counseling Fees/Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.

Pros

Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing.

Cons

Cost, client technical issues.

Advice to Others

Would like ability to play videos to client during sessions.

Source: Capterra
 

Gretchen from Gretchen Pauley, LICSW
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Great! Keeps improving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far I'm really happy with this technology although there are times when depending on the WiFi at my clients end, or their use of mobile technology, it can take a little while to get into the session - I'm hoping they will work the kinks out, also can't seem to use it on Google Chrome only Firefox it would be great if that was more flexible too.

Pros

Ease of use, good price.

Cons

Doesn't work worth chrome. Sometimes have to restart the session depending on the plug-in used rather than the reading it automatically.

Advice to Others

No

Source: Capterra
 

Laura from Laura Thompson, Ph.D.
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy to learn for provider's and patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges.

Pros

Ease of use

Cons

Patients sometimes have trouble locating how to schedule an appointment. They tend to click on Calendar which seems intuitive but this does not bring up my schedule.

Advice to Others

I dislike the slide bar on the charge page to set the fee. I often adjust fees for various reasons and would like to just enter a dollar amount rather than fiddle with the slide bar to adjust minutes to get the correct fee.

Source: Capterra
 

Megan from 2nd Chance
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WeCounsel has a very modern and user friendly interface that it easy and self-explanatory for both customer and clients to use. Their customer support is outstanding and they are always listening to their customers to make a superior product. They have been responsive to my requests and helped me through every step of the process. I feel more confident using this technology while being supported in my business model. They go the extra mile to make sure they understand what my needs are as a customer.

Pros

Ease of use and customer service.

Source: Capterra