# WeCounsel Software Reviews, Demo & Pricing - 2026 > Review of WeCounsel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/wecounsel-profile --- [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / WeCounsel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # WeCounsel 2026: Benefits, Features & Pricing Wondering if WeCounsel is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview WeCounsel 4.1 [(32)](https://www.softwareadvice.com/medical/wecounsel-profile/#reviews) Pricing Starting at $24.99 per month ### About WeCounsel Wecounsel is a cloud-based, HIPAA-compliant video conferencing solution designed for telemedicine practices of all sizes. It offers live chat, patient scheduling and check-in, a clinician dashboard and video calling. Android and iOS apps are available for tablets and smartphones. Wecounsel features practice management, which allows users to manage appointment scheduling and medical billing. Users can also take notes using customizable note templates. Patient interaction tools let users schedule calls with patients through multiple channels such as video, live chat and email. Providers and practitioners can also share documents such as lab results and forms. Website and social-media integrations help users promote their practices and manage Google rankings. The product also provides an open API, which allows users to integrate Wecounsel with other platforms and transfer data such as SSO authentication, video sessions and appointment scheduling. Pricing is per user per month. Support is offered through an online help desk. Wondering if WeCounsel is right for your organization? Our Mental Health Software selection experts can help you in 15 minutes or less. ## WeCounsel User Interface ## Popular WeCounsel Alternatives Main Product WeCounsel 4.1 [(32)](https://www.softwareadvice.com/medical/wecounsel-profile/#reviews) Ratings Breakdown - 3.72Ease of use - 4.0Value for money - 4.39Customer support - 3.71Functionality Pricing Starting at $24.99 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(528)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) 4.6 [(2827)](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.30Value for money - 4.38Customer support - 4.34Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) 4.4 [(1033)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.26Value for money - 4.39Customer support - 4.13Functionality Pricing Starting at $29.00 per month Get Price ## WeCounsel Pricing and Plans Starting price: $24.99 per month Free Trial Free Version Basic $24.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## WeCounsel Features - Popular features found in Mental Health Charting Claims Management Confirmations/Reminders Document Management E-Prescribing HIPAA Compliant Initial Assessments Medical Billing Patient Portal Secure Messaging - More features of WeCounsel Access Controls/Permissions Activity Dashboard Alerts/Notifications API Appointment Management Appointment Scheduling Assessment Management Calendar Management Client Management Client Portal Compliance Tracking Customer Database Customizable Templates Data Import/Export Document Storage Employee Management EMR/EHR Forms Management For Psychiatrists Live Chat Medication Management Multi-Location Practice Management Reminders Reporting & Statistics Role-Based Permissions Scheduling Self Service Portal Task Scheduling Telemedicine Template Management Treatment Planning ## WeCounsel User Reviews Overall Rating 4.1 Ratings Breakdown 5 34% 4 44% 3 22% 2 0% 1 0% Secondary Ratings Ease of Use 3.7 Value for money 4.0 Customer support 4.4 Functionality 3.7 Have you used WeCounsel and would like to share your experience with others? LT Laura T. Hospital & Health Care Self-Employed Used daily for more than 2 years Review source Reviewed February 2019 Reasonably priced telemental health solution 5 Previously 4 Allows me to see out of state clients online. Ratings Breakdown 5 Ease of use Previously 4 5 Value for money 4 Customer support Previously 5 4 Functionality Previously 5 Pros: The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions. Cons: Occasional glitches that interfere with video chat connection. Read More NC Nina C. Verified reviewer Financial Services 10000+ employees Used daily for free trial Review source Reviewed September 2024 WeCounsel 4 Fairly sufficient but room for growth Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Decent service offering mental health Cons: Types of ways they deliver mental health Read More CC Casey C. Verified reviewer Mental Health Care Self-Employed Used daily for less than 2 years Review source Reviewed August 2019 Glitchy system overall 3 It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left. WeCounsel does offer some referral opportunities, which is a feature not a lot of competitors offer. However, the reimbursement rate for these is very low and I wasn't able to opt in for that reason. The video quality was typically decent, but not as crisp as other systems. I requested phone calls to discuss some ongoing issues but never got one...I did receive a call from them after I had left the platform, though. I kept my account for a little over a year due to the hassle of switching clients and records over, but after being invited to test competitors, I had to switch. There are too many other platforms that offer more for nearly half the price. Ratings Breakdown 3 Ease of use 1 Value for money 3 Customer support 2 Functionality Pros: Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though. Cons: Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets. Reasons for choosing WeCounsel WeCounsel was more expensive, but seemed to offer much more. However, there were too many ongoing problems in the year that I used WeCounsel, and I need something that is more reliable. Reasons for switching to WeCounsel I initially made the mistake of going with the cheapest option and quickly learned that was a bad idea. Read More SA Sasha A. Used unspecified for unspecified Review source Reviewed January 2017 A great way to video conference with clients 5 WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease. I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back. It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site. Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something. Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 3 Functionality Vendor Response Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available. If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk. Replied January 2017 Read More MM Margo M. Verified reviewer Mental Health Care 2-10 employees Used weekly for less than 2 years Review source Reviewed January 2017 Reality of Digital Counseling Fees/Usage 4 WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something. Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 3 Functionality Pros: Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing. Cons: Cost, client technical issues. Vendor Response Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available. If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk. Replied January 2017 Read More LA Laura A. Verified reviewer Mental Health Care Self-Employed Used daily for more than 2 years Review source Reviewed June 2020 Repeatedly Promised And Did Not Deliver: Not for solo or small group practitioners 3 In the beginning it seemed good. Over time, connectivity decreased and essential features my business needed were not available at all, or needed much higher rates than already higher priced services. They messed up my billing for months, had very limited customer support and then made it REALLY difficult to leave their site by having the process of exporting client information be old-school clunky and difficult and done on an individual basis. I had to pay for hours of VA support to get my client data out of their system to move on. It ended up being a very costly and ineffective venture. I would never ever recommend this company to other small mental health practitioners. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: They have many features a small practice practitioner would need. In the beginning connectivity was not often an issue Cons: Limited customer support to troubleshoot- long delays with responses. They were not forthright about things their platform could not do and eventually ended up saying they were prioritizing larger businesses and could not help resolve repeated problems I was having with connectivity, and client access to scheduling. They don't allow small practices to have a VA able to support clinicians - instead you need to pay thousands a year. It felt deceptive and unhelpful. Reasons for choosing WeCounsel At first, it seemed they had what I needed and were tied to a website company I was using. Read More EW Emily W. Mental Health Care Self-Employed Used daily for less than 6 months Review source Reviewed January 2017 Cumbersome and lacks flexibility 3 I use WeCounsel for the video function only and wish the pricing packages were set up so that I am only paying for what I am using. Because I don't use the scheduling feature, it's confusing for clients because they think they need to request a session with me even though we are already scheduled through a different practice management system. More than half of my clients struggled with getting started, either with downloading the plug in, getting their camera and microphone to work, or entering the session. There's too many steps involved for starting sessions: four clicks. It should be 2. And when we have to quit a session and re-enter due to technical problems, it's even more confusing because WeCounsel thinks you're double-booking. Oh wait I have to go back to the front page and select "check in"... yeah confusing. Video quality seems to depend more on internet speeds and your computer processor and not so much on WeCounsel. Other cheaper options seem to be just as good. One reason I chose WeCounsel was because of the Whiteboard feature, which hasn't been developed yet. I'm considering researching other options. Ratings Breakdown 1 Ease of use 1 Value for money 5 Customer support 2 Functionality Pros: If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel. Cons: Video quality isn't better ham other options. Not easy to navigate around. Too many steps/lclicks to get into a session. No option to turn off scheduling or note taking features so you and client don't get prompts. No whiteboard feature despite being advertised. Vendor Response Thank you for reaching out and providing your valuable feedback. Wecounsel offers a host of packages with different features. The Starter Plan sounds like best plan for you, but you don't have to use all the features included if you don't need them. You can even turn off your availability if you don't need clients to make requests.Our staff is happy to do a test call with each of your clients to make sure they are set up for success. It's true, internet connectivity does play a role in the quality of the call as with any internet based solution. We will help you test speeds and make sure that you have the optimal connection.Our checkin process is designed for security, but we are always looking for ways to improve. We are excited to release whiteboard in the next couple of weeks and will be sure to let you know when it comes out! If there is anything I can still help with, please call 888-958-2885. Replied January 2017 Read More PS Pamela S. Medical Practice Self-Employed Used daily for less than 12 months Review source Reviewed December 2017 They were not willing to make changes I needed. They often said its coming 3 Not really user friendly enough for me. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: The IT guy was nice but it took a lot of time sometimes for him to get back to me. They did not have a lot of complex charts to get through to simply connect with the client. They had few templated to utilize. Cons: Cost is high, I got 1 person to answer me from directory and they emailed me a long dangerous email and I had said I did not want emails.They did always get back to me , but I really feel they did not do things to sort us out as people in the directory. It does not make sense that I got 1 referral after being listed for about 8 months. It is good that have no fancy graphs or other suchness that makes getting to the bare bones complex. Vendor Response Hi Pamela! We sincerely appreciate your feedback and take it very seriously. I am sorry to hear you did not receive more referrals from the Directory. The Directory is totally free to be a part of, so we certainly hope you'll continue to take advantage of that! In addition, our practice management software can be used for the in-person side of your practice as well, not just online clients. We provide a space for scheduling, secure email, chat, document storage and sharing and more! Quick response time is highly important to us, so I am very sorry to hear that you feel it took too long at times. We will look into this with our Customer Success Team to find ways of reducing response time. If there is anything else we can do for you, please don't hesitate to reach out! Replied December 2017 Read More LT Laura T. Hospital & Health Care Self-Employed Used daily for less than 6 months Review source Reviewed January 2017 Easy to learn for provider's and patients 5 WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform. The format is clear and direct allowing ease of use. The site is easy to navigate and explain to patients. The cost is very reasonable. They continue to add new features and functions to improve the experience. The customer support and technical support are exceptional. Their technical support people converse in simple, direct language in helping guide providers and patients through set up or technical challenges. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use Cons: Patients sometimes have trouble locating how to schedule an appointment. They tend to click on Calendar which seems intuitive but this does not bring up my schedule. Vendor Response Thank you for reaching out to provide your valuable feedback to our team! The calendar in the dashboard is the calendar for the user who is logged in. Some of our clients are actually connected to more than one provider, which is why they have to navigate to your availability to view it. Thank you for providing that commentary, however, we will look into ways we can make this more clear for clients. We will actually soon be removing the slider and an empty field will appear instead where you can enter any amount you want. I will make sure to let you know when this change is made. If there is any question/concern I haven't addressed please give me a call at 888-958-2885 opt.4 and let's talk! Replied January 2017 Read More KK Kim K. Used unspecified for unspecified Review source Reviewed February 2017 Could use a little help 3 Overall I like using the site. One frustration is that if I forget to save a note, it disappears or if I save it and then want to add something, I cannot edit it. Being able to edit a note is an important function for record keeping. I have not used the billing so cannot comment. I am getting billed twice a month by something called Vidio health and it is difficult to reach them to have this corrected. I am not even sure this is billing related to your site?? I have been referred to support@Stryke.com, but they do not spell "stryke" - so am not sure I will actually reach them with this concern! Value for money is difficulty to assess when I am getting double charged every month! Ratings Breakdown 3 Ease of use 1 Value for money 3 Functionality Vendor Response Thank you so much for reaching out. I'm so glad I was able to speak with you today about the concerns you have. Our note taking capability allows you to save the note and then create an addendum after the note has been saved if you need to make any adjustments. We love getting feedback on our features and are working toward enhancing functionality, so your feedback will definitely be considered when deicing how to improve this functionality. Regarding your account questions, I am personally looking into your account and we can work towards getting anything wrong resolved, if necessary. Our support team is accessible by email phone and chat. support@wecounsel.com 888-958-2885 and chat us at www.wecounsel.com! Replied February 2017 Read More Showing 1 - 10 of 32 Reviews Load More Reviews ## WeCounsel Popular Comparisons [Carepatron vs WeCounsel](https://www.softwareadvice.com/medical/care-patron-profile/vs/wecounsel/)[EHRYourWay vs WeCounsel](https://www.softwareadvice.com/medical/ehryourway-profile/vs/wecounsel/) ## Other Top Recommended Mental Health Software [AdvancedMD for Mental Health](https://www.softwareadvice.com/mental-health/advancedmd-profile/) **4.0** (7) Recently recommended **52** times [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/) **4.4** (1033) Recently recommended **46** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **43** times [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) **4.7** (964) Recently recommended **37** times Stuck Between Options? 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