Powerful, robust suite which changed how we communicate

In the beginning the learning curve was exceptionally high, but exciting. Not that it's complex, but the devs were rolling out suite changes in vivo as we were settling into the environment. The support was very rapid, and personal. Getting our clientele to adopt the platform of their end is much harder, but that's what we've expected. However, the integration of their application system on our website is flawless- making file building effortless. In all this was one of the best moves we've made over the past year.

Pros

The broad functionality allowed us to adopt the platform to our needs. While it features many options we don't use, there's so many vitally needed features we were using bric-a-brac solutions for it saves quite a bit of money and confusion in switching between this system and that one. Some staff are less inclined toward desktop computing, and once they got the hang of the app they easily made use of it.

Cons

There are a few features we wish we could tweak or scale, some templates that are *this close* to what we need. We're paying for a larger suite to ensure we have access to nearly everything we could ever need, and we're certain that we will see more flexibility with the program.

Resurrection Power

I'm still somewhat new and still learning some of the features but so far everything is great and is only going to add to our effectiveness from admissions, to tracking recovery plans, to do lists for residents and even facility maintenance needs, and keeping in touch with alumni.

Pros

-Puts our Recovery House resident's information, including recovery progress, at our fingertips and enhances our communication between staff, house managers and residents. -As we continue to grow, it will cut down on staff time for managing administration and recordkeeping that will be required by our state -it is compatible with mobile devices -Customer Service is very responsive to our needs

Cons

-A little time consuming for US in making the transition from our old way of doing things. -Personally, In the beginning I would have preferred a operating Manuel to get a good overview of how things work together. The new PRODUCT TOUR is a GREAT improvement and is helping my staff get past some of their learning curve fears.