EchoVantage is highly customizable and has excellent back-end access. EchoVantage is also fairly easy to learn, the layout and UI is intuitive for staff to use, and can be learned quickly. It is geared towards mental health services, and is best suited for that documentation. It can also be used as a billing system, which is very helpful.

While Echo is capable of a lot of things "out of the box", for fullest experience it is best to have a dedicated staff or team to create custom forms and reports. Even standard reports still require back end access and understanding of the scripting to be able to understand the data being reported. I would also say that depending on complexity of your operations, Echo/Therapy Brands support team is limited in the solutions it can offer, and other agencies using the product may be a better resource.

Recently I've had nothing but good experience with Echo Vantage with my questions being answered and explained to me.

Echo Vantage was recently taken over by Therapy Brands. There has been much improvement that has needed to be done for quite some time. Echo Vantage has had trainings and also just recently went live with a community portal for support, that's were the confidentiality highly comes in.

Sometimes it was taking awhile to get back to my questions but I know it was a take over new employees and trainings and so forth.

I believe when we finally are able to integrate the financial side with our GL, we'll recognize some time savings in the finance dept. As the clinical side becomes more mature, I do think we will be able to pull information from EV that will help us serve our clients more effectively.

On the clinical side it is very intuitive and faster than the product we upgraded from. We were on an earlier version of Echo software, Clinician's Desk Top.

There are many areas where it doesn't seem like the development team really understood some basic functionality of an EHR. The financial side is weak compared to CDT. I feel like we are beta testing...

EchoVantage is our companies first EHR and my first experience with an EHR. Echo is a great program with a little kinks. I would encourage any company using it to have someone with Clinical IT experience because if you can do the checks before using support the program is much better. The program is user friendly and easy to learn and has a great Dr. First Integration.

- Functionality of the Scheduler - Ease of Searching for Clients - Good Audits and Reports - Navigational Flow

When an update is being done there is always an issue that comes from the updates whether it be that group notes don't work or some key function of EchoVantage does not work. Also, Echo Development will tag things as a suggestion to be made to the program and will never resolve the issue.

It has been a good experience.

I love that we moved from paper files to this program. It has made my job much easier and faster. The program has improved my our work flow so much. It has made it much easier to keep track of client files and services. So thankful for echo.

I believe that some of the improvements could be that the assessment portion could be condensed. There are a few sections that are repetitive and I think that if we cut the repetitive parts out then it could go even quicker.