We appreciate the vision and values at Fixus and their willingness to truly partner with us. You will never speak to a disinterested technical support person at Fixus because the team is genuinely excited about data management and finding solutions.

We are big fans of Fixus as the case management software has had such a profound impact across all areas of our organisation. The software enables us to manage a range of different types of mental health programs and private practice on one platform with customisations to accomodate operational and reporting differences for different program streams. What we like best about this software is bringing every aspect of the data management and our workflow processes into one place, including intake and triage, scheduling, clinical record generation and management, secure document sending, activity and performance tracking, MDS reporting, and outcomes data analysis. Fixus have offered regular consultation and software development options which has supported us to create efficient workflows and processes. We have appreciated flexible options to work with our data to create dashboards which fulfil our own specific reporting and clinical governance objectives. There are no frustrating limitations to how we use this software because Fixus have worked with us closely to make sure we find solutions which are a fit for our services.

The trickiest part has been waiting for scheduling functions because it's a key goal which will have a big impact on workload in our organisation. We appreciate all the reasons this takes the time it takes.

The Fixus program and its ability to support our work in providing primary mental health services and reporting on the work to our funders sells itself. It does what is required in this area and is quite easy to use compared to other similar programs. Our company work with 3 different software systems over multiple PHNs and found Fixus was the easiest and most consistent in terms of deliverables. The most important aspect however, for myself and the company is the Fixus workforce. From their [SENSITIVE CONTENT], Analyst, Developers and support team, they are always ready to solve and resolve technical issues to working closely our our needs to change or develop the required product to further improve our productivity. They also have an incredible ability to laisse with product users in a way to allow them to understand the Fixus system and how to use it correctly. Using language that helps non IT proficient users understand. They are very responsive to the user's needs and would take the time to better understand how different services use their products. An example is how willing and quick they responded to our request to help us capture data in the recent Victoria floods (October 2022)Within 4 days of requesting for help with this. Fixus came through with an ability to record flood related cases, sessions and a reporting tool to capture who was affected and the work completed in their support. An amazing turn around time. I highly recommend the Fixus products and their team

Ease of use and Fixus' ability to capture and store the required information. The ability to quickly access information and also how to then report on the information has been invaluable.

Very MDS focused. I understand why as it was developed with MDS in mind. It could be a very useful Health industry software and is heading in that direction I believe.

I am OK with using Fixus on a daily basis in my work. I am very happy with customer service and dicrect work with the team - particularly [SENSITIVE CONTENT]

It is user friendly enough to use on a daily basis and allows for capturing important aspects of client direct work and documentation.

It is still quite chunky which makes sense given the complex data that need to be captured. However a cleaner view would be very helpful.Some of the hard codes make it difficult to customise field names - something I look forward to see changed.

The Fixus staff are amazing and super helpful. When never I have queries or requests they are happy to jump on a teams and problem solve.

Yes this has been an overall success internally and for our Providers. The system is very easy to use, which makes training the Providers just as easy. The system isn't clunky like some others.

At the start of the implementation it seemed difficult to have issues resolved (previous colleagues). However since having [SENSITIVE CONTENT] as the relationship Manager, I personally have found it very straight forward to resolve problems. It was suggested to have notifications implemented and have since been updated that this is on the wish list.

Its been a really great experience that has resulted in a product that is simple, easy to use, logical and is constantly being improved for the better.

The care and patience taken to design our interface to work with our program needs. The responsiveness in resolving issues and making changes is extraordinary. The ease and simpleness of the system makes it easier for our technicially challenged workers to operate.

There is nothing I can say that I dont like about the program

Top quality.Both [SENSITIVE CONTENT] are knowledgeable and responsive, and are clear assets to FIXUS.Please provide them both with a pay rise.

Easy to use, customizable, intuitive, flexible.

Integration was difficult but only given FIXUS is health based and our organization is community services focused. However, support team did a fantastic job.

Easy to navigate, great reporting capability, very helpful and responsive technical support

Some additional mandatory fields/rules to assist with PMHC MDS errors and data quality issues