Power Diary

RATING:

4.6

(188)

About Power Diary

Power Diary is online practice management software for health clinics, and includes calendar management, automated appointment reminders (SMS or email), treatment note templates (which can be configured to your needs), online forms, client database, client invoicing, waiting lists, online bookings (link to this through website), 2-way SMS chat, Telehealth, an in-platform practice operations manual, reports and analytics and more. Power Diary streamlines administrative work for health clinics and is popular with physical therapists, psychologists, speech therapists, podiatrists, massage therapists, naturopaths, osteopaths, chiropractors, counselors and other health practices. Our customers range from solo practitioners to large, multi-location practices. Power Diary a...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Power Diary Pricing

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Simple In-Platform Telehealth
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Power Diary Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Power Diary

1 - 5 of 188 Reviews

Sue

Verified reviewer

Alternative Medicine, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Does it all

Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.

PROS

I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...

CONS

I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.

Lisa

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Backbone of our business

As our business relies on good software to safely store our client data and to reliably access our daily schedules and information, Power Diary is the backbone to the efficient running of our business. We have found many helpful features that saves time and energy to collect data and to ensure accurate financial and client records are kept.

PROS

Easy to navigate, easy to see where clinicians are and who they are seeing, supports the efficient running of our busy practice.

CONS

Some of the data searches are limited. Would be great to have a few more NDIS specific features to add to invoicing and client records.

Reason for choosing Power Diary

* price * visual aspect was easier to refer to.

Vendor Response

Thank you for your review! It's wonderful to hear that Power Diary is the backbone to the efficient running of your business and that the features are saving you time and energy! Regarding data searches and NDIS specific features, our Customer Team would like more detail regarding your needs, in order to offer possible solutions or to record feature requests. Please reach out to support@powerdiary.com with details and we'll be happy to assist. Thank you again! - Heather

Replied July 2022

Jeff

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2023

Works ok - until it doesn't work - usually after an "improvement"

Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

PROS

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

CONS

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

Reason for choosing Power Diary

Best of a bad lot at the time

Samia

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2024

Everything in One Platform

PROS

It has everything I need in one platform. The company regularly requests feedback and suggestions, and users' ideas are regularly implemented. Support, when needed, is quick and effective.

CONS

There's a steep learning curve and setting up my personal practice documents and e-mail templates took a lot of time. Billing third-parties can be cumbersome.

Vendor Response

Hi Samia, thank you for sharing your thoughts on your experience with our platform. We're thrilled to hear that Power Diary has become your go-to solution by providing everything you need in one place. We understand that the learning curve and initial setup process can be challenging, and we appreciate your patience as you familiarize yourself with the platform. Regarding billing third parties, we recognize the importance of streamlining this process and are constantly working on enhancements to make it more efficient for our users. If you have any further feedback or suggestions on how we can improve your experience, please don't hesitate to reach out at support@powerdiary.com. Thank you! - Irina

Replied April 2024

Natalie

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Power Diary helps me save time

I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.

PROS

Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal

CONS

Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.

Reason for choosing Power Diary

Recommendations from other people in the industry and from other Allied Health professionals.

Reasons for switching to Power Diary

Greater capabilities for my business type.

Vendor Response

Thanks for the great review! - Damien

Replied September 2019