About TherapyMate

TherapyMate is a cloud-based practice management solution for therapists, counselors, psychiatrists, psychologists, and social workers. This solution offers patient scheduling, therapy notes, billing, payment processing, income/expense tracking, plus more. TherapyMate can also be used to conduct HIPAA compliant telehealth video conferencing sessions with patients. Supported devices include PCs, Macs, Chromebooks, iOS, and Android. A TherapyMate mobile app is also available.

TherapyMate includes a live dashboard that shows a daily schedule of patients that are coming in, appointment reasons, any balances due, and saved payment methods. The TherapyMate calendar is a tool designed to help practices schedule single or recurring appointments as well...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

7 Reviews of TherapyMate

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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March 2020

Marion from Private Practice

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Perfect for my Practice

Pros

I love the ease with which I can create process notes and treatment plans, and how everything is seamlessly integrated. Another thing I like about TherapyMate is that it is constantly being updated with new features.

Cons

I haven't found anything negative about the software. I did have a few problems, like adding an unusual service code, but when I called, the customer service offered was excellent.

December 2019

Aletta Joy from Liv'n With A Purpose

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

1.0

December 2019

Needs more features

I have to use it. Wish I didnt. It takes too much time and needs more features.

Pros

Adding a client was easy. Copying and pasting my notes was easy.

Cons

I didnt like the calendar. I didnt like there was not a place for admin notes or general basic notes with no other questions. I didnt like the set up of the product. Its not user friendly and there are still bugs that need to be worked out. As of today 12/02/2019 the notes are not saving properly, meaning the dates are saving as the date I copied and pasted the note, not the date of the service.

Response from TherapyMate

Replied December 2019

Aletta, I'm sorry you are experiencing issue using our product. It is unfortunate that you never called our support team to receive help before posting a review. I contacted you today via email to offer my assistance, but you declined my help. Just so you know...the limited feature set you're seeing is determined by the permissions your practice owner gave you. TherapyMate is very capable of running a small or large practice. I again extend my offer to help you. Please contact us at your earliest convenience.

May 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2017

Good program for the money

Pros

The price and customer support, they got right back to me. I also liked the ease of use, getting started fairly quickly.

Cons

I didn't like how I wasn't able to customize it to what I needed. Some features were just never used. Others I had to search a library to watch a video on how to do things.

November 2018

Tammy from Tammy Farr

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Product

I used to use another very popular program which was expensive and clunky. This program keeps me on track with my notes and makes my work easy. It provides everything I need. I can't say enough about the terrific customer service.

Pros

I love TherapyMate because it offers everything I need to run my solo practice at a very affordable cost. It has a clean dashboard and is easy to use.

Cons

Silly I know, but I wouldn't mind a little more color in my calendar. Not worth complaining about.

Response from TherapyMate

Replied November 2018

Thanks so much Tammy. I'm glad TherapyMate it is making your life easier while save you some money. We look forward to serving you for many years to come.

June 2014

Michelle from Synergism Counseling

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2014

Great Practice Management Solution

TherapyMate provides all of the necessary management tools I need to run my private practice. I've reduced time spent on administrative tasks by 8-10 hours per week compared to the way I used to do things with separate applications. The Dashboard is awesome because it gives me all of the necessary information I need to see patient's throughout the day. The insurance billing is specifically streamlined and designed for practices who are using a billing service. One click produces the weekly billing report and another produces the monthly EOB/Voucher report that I send to the billing service. The appointment email and text reminders have really helped reduce my no show rates and processing customer and provider payments is quick and easy.

January 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Terrific for psychotherapists

Pros

A robust, easy to use program that integrates EMR and a number of other essential organizational tools for psychotherapists in private practice.

Cons

Would be great if it were easier to import progress and process notes from other programs. It would certainly encourage people to switch.

Response from TherapyMate

Replied January 2018

Thanks for the great review. If you save notes from other systems in PDF format, you can upload them into a patient's chart in TherapyMate. This is done on a per patient basis. If anyone would like more information about this feature please contact us at 866-683-6886.

March 2015

Courtnay from Courtnay Duchin, LCPC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2015

Great Program

I love this program. It is intuitive and easy to use. The customer service is excellent and responsive to feedback. I have recommended this to all of my fellow therapist.