Ratings & Reviews

Overall Rating

4.47 / 5 (289)

4.58 / 5 (302)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 11, 2020

May 11, 2020

Pros/Cons

  • Pros

  • I like that it's extremely fast to connect into devices. The UI is very responsive as well so it makes navigating and connecting VERY fast. I have had excellent session quality with this product.

  • Great tool for remote sessions. Easy to access as a user and easy to provide to clients requiring assistance.

  • Cons

  • Pricing levels could be small groups. Other than that the product is great.

  • Set up is a little demanding but their customer service reps helped. It is also a little slow, there is a definite lag especially when opening reports.

  • Pros

  • Set up was easy. It took a few minutes to get used to the platform and where all the buttons are but then it was a breeze. I love it.

  • This software definitely serves its purpose. It is great to track productivity and I love that it has the ability to do a remote session which is often needed and utilized.

  • Cons

  • One-time remote access connections, while fairly easy, can sometimes be confusing when the one receiving support is technically challenged - it can take a little longer to talk them thru the process.

  • The fact that it does not run in its own application window instead of a browser. otherwise excellent

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots