My institution purchased Altru for its strong philanthropy functions, and required all departments to use it. I use it for scheduling school outreach programs.

From what I can see, this software looks like it could be a great tool for some applications.

The interface is intimidating and confusing for my staff, and requires a lot of training to use.

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions.

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them.

I appreciate all of the options and customization that Altru offers. It's great for keeping track of tours, donations, events, ticket sales, etc.

We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.

Ease of use for an entry-level user. The system has an incredible ability to capture and relate data.

We now have the ability to get a true look at all the ways our constituents are interacting with our organization.

Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.

I think the navigation on Altru can be a bit tricky.

The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.

I love the amount that you can do on Altru and that it can all be done in one place.

Altru is direct and straight to the point. It has a places to include a lot of information which can be good for creating thorough profiles.

The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis.

For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.

We are still learning which is great. The capacity of the system is rich.

I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions.

I enjoy the ability to navigate different ways to get the same result, it helps with training people who learn and think in different patterns.

Completely cloud based, and allows unlimited user licenses at no extra charge, so you can sell tick.

I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.

Sales Orders are too rigid - need to be able to edit and add appeal codes.

Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.

I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers.

My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products.

I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.

As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Some integration with on-line banking is not yet working well. Sometime the processing seems slow but this could be our internet.

It is a great all around management program for any organization.

When pulling results, it only pulls primary information and if the information is not loaded correctly, it can be a problem.

I have recommended the software to others who are equally as happy with the results.

Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.

Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally.

Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.

She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management.

It was literally a day from hell that we hated. Now, we simply sit back and watch.

They are very responsive and I like the program and service so much I have recommended it to other schools and arts programs.

The seating chart set up at no cost was also a huge help. Customer service is great and they are always making the product better.

The customer service is great. Any time that we have needed help our customer service person has been right on top of things.

Not one staff member every complains. Not one customer ever complains.

Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them.

Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise.

Customer Support is amazing - they quickly helped us with a glitch that occurred on our end with our payment processor and saved the day when we had just launched sales for a big event.

She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super.

They get frustrated when they reserve a seat then have to request a password-- then the seat is reserved in the system but they cannot access it.

I saved a lot of valuable time using Tix.com. Also by using tix.com it saved a lot of paper work for the sales of tickets.

I have been using Tix.com for a few years now and it's been a great and helpful product.

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides.

Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use.

She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer.

Great ease of use and ability to display and access the relevant customer information needed.

Software is easy to use and is customer friendly. I love the option to have donations accepted through the ticket sales.

It is user friendly for me and my whole staff. I have to train students and they are wonderful following my direction.

I have been incredibly pleased with the Customer service and technical help. Silvia Mahoney and Sergio Rodriquez are always incredibly helpful.

The only complaint I get from our box office people is the difficulty of making changes to a customer order.

I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more.

US Dollar

Blackbaud Altru is a cloud-based membership management solution that includes tools to manage ticketing and admissions, cultivate a membership database, convert ticket buyers and visitors, run merchandise, and much more. Designed specifically for cultural organizations to include general admission organizations, museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members and donors to better identify behaviors and increase revenue.

Blackbaud Altru’s dashboard provides users with a comprehensive overview of their supporters, members and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory. 
  

LongDescription

Electronic Payments

Customizable Reports

Activity Tracking

Ad hoc Reporting

Attendance Tracking

Calendar Management

Gift Shop POS

Dashboard Creation

Ticketing

Grant Management

Membership Management

Event Ticketing

Email Management

Activity Dashboard

Event Management

Visitor Registration

Inventory Management

Real-Time Analytics

Committee Management

Recurring/Subscription Billing

Document Storage

Dues Management

Access Controls/Permissions

Credit Card Processing

For Nonprofits

Attendance Management

Communication Management

Registration Management

Customizable Fields

Member Database

Data Import/Export

Contact Management

Mobile Access

Fundraising Management

Event Scheduling

Forms Management

Email Reminders

Website Integration

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Customizable Templates

Receipt Management

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Third-Party Integrations

Donor Management

Campaign Management

For Museums

Payment Processing

Contribution Tracking

Season Tickets

Online Ticketing

Reserved Seating

Sales Reports

Ticket Brokering

Event Calendar

Ticket Reservations

Reporting/Analytics

Contact Blackbaud for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Blackbaud Altru

In Person

Live Online

Webinars

Documentation

Tix is a cloud-based solution for online and box office ticket sales and donations. Features include event management, access controls, social distancing, multiple seating options, and more.

Tix provides users with customer relationship management capabilities such as email marketing and customer history tracking. Users can use the solution to process donations or membership sales while also utilizing the program to offer discounts to buyers based on their purchase history.

Additionally, Tix features barcode scanning, a built-in reporting and analytics engine, and customer-information encryption that can communicate using industry-standard 128-bit SSL encryption technology. The solution can be accessed via multiple mobile devices including tablets and smartphones. Tix is PCI Level 1 certified for secure payment processing.

Pricing is on a per-ticket basis and support is offered via phone and email.

Support Ticket Management

Employee Management

Surveys & Feedback

Customer Data Management

Barcode/Ticket Scanning

Guest Accreditation

Real-Time Monitoring

Confirmation/Reminders

Online Registration

Mobile Ticketing

Kiosk Ticketing

Onsite Ticketing

Conferences/Conventions

For Film Festivals

Promotions Management

Email Marketing

Online Payments

Survey/Poll Management

For Music Festivals

Marketing Automation

Attendee Management

Seating Map

Website Management

Discount Management

Print-at-Home

Drag & Drop

Social Promotion

Customer History

Point of Sale (POS)

Online Booking

•	Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
•	Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
•	Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

Blackbaud Altru vs Tix

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