--- title: "Arts People Software Reviews, Demo & Pricing - 2026" description: "Review of Arts People Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nonprofit/arts-people-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / Arts People Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/arts-people-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/arts-people-profile/alternatives/) # Arts People Review From $0.99/one time 1 plan Wondering if Arts People is right for your organization? Our Fundraising Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Arts People 4.5 [(22)](https://www.softwareadvice.com/nonprofit/arts-people-profile/reviews/) Pricing Starting at $0.99 usage based one time ### About Arts People Arts People is a cloud-based fundraising and donor management solution designed for nonprofit performing arts organizations. It offers a donor database, marketing management, ticketing and reporting within a suite. The Arts People ticketing module integrates users' online and box-office ticketing and allows patrons to purchase subscriptions, passes and retail items, as well as add donations to their purchases. It is compatible with various ticket printers and users can configure prices and e-tickets. Membership management tools allow users to create member profiles and track donations. Users can also manage membership benefit programs and provide benefits based on membership level. It also allows users to manage membership renewals using automated text message reminders and emails. Reporting tools help users track donation patterns and use the information in targeted email campaigns. Pricing is per ticket sold. Support is offered over the phone and through an online help desk. Wondering if Arts People is right for your organization? Our Fundraising Software selection experts can help you in 15 minutes or less. ## Arts People User Interface ## Popular Arts People Alternatives Main Product Arts People 4.5 [(22)](https://www.softwareadvice.com/nonprofit/arts-people-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.58Value for money - 4.59Customer support - 4.57Functionality Pricing Starting at $0.99 one time Get Price Alternative Product [Donorbox](https://www.softwareadvice.com/nonprofit/donorbox-profile/) 4.8 [(625)](https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.61Value for money - 4.71Customer support - 4.61Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Givebutter](https://www.softwareadvice.com/nonprofit/givebutter-profile/) 4.8 [(872)](https://www.softwareadvice.com/nonprofit/givebutter-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.74Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) 4.5 [(1475)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.51Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Zeffy](https://www.softwareadvice.com/nonprofit/simplyk-profile/) 4.8 [(494)](https://www.softwareadvice.com/nonprofit/simplyk-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.95Value for money - 4.86Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) 4.6 [(938)](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.44Value for money - 4.59Customer support - 4.38Functionality Pricing Available upon request Get Price ## Arts People Pricing and Plans Starting price: $0.99 one time Free Trial Free Version Per-Ticket Pricing $0.99 usage based, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Arts People Features - Popular features found in Fundraising Campaign Management CRM Event Management For Nonprofits Membership Management Mobile Giving Pledge Management Receipt Management Recurring Giving Registration Management Reporting & Statistics Volunteer Management - More features of Arts People Attendee Tracking Barcode/Ticket Scanning Calendar Management Class Registration Contact Management Contribution Tracking Customer Data Management Donor Management Employee Management Event Registration Group Registration Marketing Automation Mobile Ticketing Online Registration Online Ticketing Onsite Ticketing Payment Processing Point of Sale (POS) Print-at-Home Promotions Management Reporting/Analytics Reserved Seating Season Tickets Seating Map Social Media Integration Surveys & Feedback Ticket Reservations Website Management ## Arts People User Reviews ## Arts People customer ratings - Overall rating: 4.5/5 - Total reviews: 22 ### Rating distribution - 5 stars: 16 reviews (73%) - 4 stars: 3 reviews (14%) - 3 stars: 2 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (5%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.6/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### Functionality and customer service are amazing! - Overall rating: 5/5 - Reviewer: Sadhna T. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere. #### Cons The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People. --- ### Great Company, Does most everything we need - Overall rating: 4/5 - Reviewer: Brandon S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with Arts people since before Neon One purchased them. We have enjoyed using the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer service, usual response time is within in hours. they have an emergency number as well. Integration to our website was easy, they made it work with what we have and it was great #### Cons They have to do all coupon, pricing things. Sometimes confusing to put in coupon codes for our costumes #### Reasons for switching to Arts People More functionality that we needed for tickets and donors --- ### Not what it used to be - Overall rating: 3/5 - Reviewer: Kate F. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When we first contracted with Arts People (around 2017), the customer service and costs were very useful for our operations. We were assigned a specific support person, but by the second year we had it, we had randomly assigned support. The software remained stagnant as the support became less reliable; then, when Neon One acquired Arts People the fees increased without any improvements to the software or customer service. I appreciated their arts-focused service in the beginning, but I chose to leave because it felt as though the customers had become an afterthought. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I liked how Arts People did not require a long-term contract or monthly fees. I initially chose Arts People because of its affordability and fees based only on transactions. #### Cons When we first signed up, customer service was helpful, but it became more automated over time and the customer service declined significantly as transactional fees increased. #### Reasons for choosing Arts People It provided more features that we needed without a long-term contract requirement or monthly/annual usage fee. --- ### Arts People has helped my small community theatre in many ways resulting in higher revenue. - Overall rating: 5/5 - Reviewer: Leira S. - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre. #### Cons They have not yet solved global warming. I am sure they will get on that when they have a free minute. #### Vendor response Thanks so much Leira for sharing your thoughts and success using Arts People! We are thrilled to hear from clients that the system is helping their organization to succeed. As always, let us know if you'd like to talk about how to use the system even more to your advantage. We're always here to help. All our best on your current season and upcoming subscription sales for next year! Replied May 2017 --- ### Excellent program for box office management - Overall rating: 5/5 - Reviewer: Brian N. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful. #### Cons It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable. #### Reasons for choosing Arts People My employer purchased it three years before I joined the organization, and I am currently the senior team member here. I believe its user-friendly platform, affordability, reliable and friendly customer service, and ability to maintain information via lots of data points influenced the purchase. --- ### Problems, errors, and rudeness - Overall rating: 1/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I had high hopes for using this software, and it has the capacity to do exactly what we had hoped. Unfortunately, the extremely unprofessional support and administration of this company make them their own worst enemy. From simple billing practices to tasks like checking their mail to receive checks, it is just maddening. Small Arts non-profits need a ticketing/donor management service just like this one. Unfortunately, all the aggravation is not worth the savings. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros - Affordable way to use assigned-seating ticketing for our small non-profit concert series #### Cons - Many problems that require interaction with customer support - Rude customer support - Took months for them to believe me when I was trying to explain a problem. - Extremely inept invoicing practices - Reports generate misleading numbers because of the separation between NeonOne and Arts People #### Reasons for choosing Arts People Arts People was used by peer organizations and recommended to me. --- ### Easy platform for our community events - Overall rating: 5/5 - Reviewer: Tina M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to add the shows and events. There are options for font, size and color. You can upload photos for the online display. The box office portion is easy to navigate which is good for our senior staff. #### Cons Since most of our patrons are seniors and they try to use their mobile devices to purchase tickets they tend to have difficulty selecting seats. This does cause issues with having to submit refunds. --- ### The best ticketing provider, with the right options, at the right price. - Overall rating: 5/5 - Reviewer: Kevin P. - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue. #### Cons I wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like. --- ### Makes Theatre Ticketing and Patron Management a Sure Success - Overall rating: 5/5 - Reviewer: Liz D. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered Finding the right ticketing and patron management software for our Canadian medium size non-profit Theatre Woodstock in Ontario was a challenge! So much choice, but how to drill down to the essentials? After extensive research and review of their pressure-free demo, we chose Arts-People and we knew we had chosen well, but every day we realize we didn't know how well! The depth, range, and options from do-it-yourself implementation to full support is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large high-end full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to us. All of the features of the high-end system at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years development, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to be fully DIY, Do It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The system is extremely well documented with in-depth, easy to navigate help resources, user forum, and 24/7 expertise. The real joy however is the staff, a close knit, thespian loving group of experts, truly arts people, ready, willing, and able to make you a success. And that's what it's all about, isn't it! Being a Success!! As we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every step of the way, providing long-term, ever expanding solutions. We chose better than we knew!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you so much Liz for this thoughtful review. This makes our day, to hear from clients like you who are loving the system and our staff support. We love what we do. To help arts organizations such as yours to smooth the administrative processes so you can focus on their patrons and your art, and to exceed your expectations is at the heart of our mission. Thanks again. Replied May 2017 --- ### Ticket Turtle Has Changed Our Whole World - Overall rating: 5/5 - Reviewer: Scott P. - Product usage: Used unspecified for unspecified - Reviewed: July 2009 - Review source details: This review was submitted organically. No incentive was offered We love this system and will never use another ticketing system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle. #### Cons The only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future. --- Showing 1 - 10 of 22 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/arts-people-profile/reviews/) ## Other Top Recommended Fundraising Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (620) Recently recommended **83** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1475) Recently recommended **77** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (89) Recently recommended **70** times [GiveSmart](https://www.softwareadvice.com/event-management/givesmart-profile/) **4.5** (211) Recently recommended **62** times Stuck Between Options? Our experts can help you compare Arts People with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice