Arts People software


16 reviews(5.0/5)
16 reviews(5.0/5)

Arts People is a cloud-based fundraising and donor management solution designed for nonprofit performing arts organizations. It offers a donor database, marketing management, ticketing and reporting within a suite.

The Arts People ticketing module integrates users' online and box-office ticketing and allows patrons to purchase subscriptions, passes and retail items, as well as add donations to their purchases. It is compatible with various ticket printers and users can configure prices and e-tickets.

Membership management tools allow users to create member profiles and track donations. Users can also manage membership benefit programs and provide benefits based on membership level. It also allows users to manage membership renewals using automated text message reminders and emails. Reporting tools help users track donation patterns and use the information in targeted email campaigns. 

Pricing is per ticket sold. Support is offered over the phone and through an online help desk.

Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of Arts People

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  • Jodus from Imbric-8

    Specialty: Higher Education

    Number of employees: 2-10 employees

    February 2018

    Clever software for the arts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No

    Pros

    Brings the arts and the people who consume ,admire and want to learn more about the arts together in one place

    Cons

    Limited places that you can use it around the world. More cities and countries need o be hooked up in the future

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sadhna from Innovation Arts Academy, Inc.

    January 2018

    Functionality and customer service are amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed.

    Pros

    The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere.

    Cons

    The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lacey from FMBallet

    Number of employees: 2-10 employees

    September 2017

    From the first phone call the staff is knowledgable, approachable, and helpful. It is easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel like this service will help our ballet company continue to grow in the coming years and future. There are so many functions that I've been seeking in a Ticketing System but we just couldn't afford most the systems. Arts People is attainable to us and gives us amazing functionality that a lot of people pay thousands of dollars for.

    Pros

    Ease of use, Functionality on both the front & back end, Customer Service, Patron Pages, Patron Database, Flex Pass / Season Ticket package options, Ticket Add ons, Look and feels like our website, Box Office Options (Door Sales, Box Office Sales, Online Sales, etc), Exporting lists to Mail Chimp, Set up was a breeze with the help of the knowledgable staff, Quick responses from Arts People, Arts People Support...Everything!

    Cons

    Reporting, though I hear changes are coming soon in this area of the website. Searching for patrons was a little confusing at first (not a big con, but something I couldn't figure out on my own).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevin from Blinn College

    Number of employees: 11-50 employees

    September 2017

    The best ticketing provider, with the right options, at the right price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.

    Pros

    I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.

    Cons

    I wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jim from Greenwood Little Theatre

    Number of employees: 1 employee

    September 2017

    Arts-People works great and when you have questions, they know the answers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We track our membership and sales, our members have easy access to our performances.

    Pros

    Constant updates and attention to detail.

    Multiple methods for interfacing with the software, my elderly clients want phone support, 50somethings want email support, 40 and under want a web interface, I bet they are working on a phone app for my 20somethings.

    For a membership based theater, it is very economical. If you use walk up Credit Card based ticketing, it may not be as cheap.

    When we have any questions, they provide instant help!

    Cons

    We only have 4 plays a year, so we have retraining each time we use it, they just keep making improvements faster than we use the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Arts People, Arts People

    September 2017

    Thanks for your post Jim! We're so glad you've had a positive experience using the system. We're happy to help with any re-training you might need ongoing, all included of course, and be sure to talk with us about door sales expenses. There are options around this too. All our best!

  • David from First Folio Theatre

    June 2017

    Great customer service and an incredibly easy interface to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product is extremely easy to use and to teach to new employees, and yet has the kind of flexibility that gives us exactly what we need. I love the variety of reports I can generate

    Review Source: Capterra
  • Leira from Ferndale Repertory Theatre

    May 2017

    Arts People has helped my small community theatre in many ways resulting in higher revenue.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre.

    Cons

    They have not yet solved global warming. I am sure they will get on that when they have a free minute.

    Review Source: Capterra

    Response: Arts People, Arts People

    May 2017

    Thanks so much Leira for sharing your thoughts and success using Arts People! We are thrilled to hear from clients that the system is helping their organization to succeed. As always, let us know if you'd like to talk about how to use the system even more to your advantage. We're always here to help. All our best on your current season and upcoming subscription sales for next year!

  • Michael from The Richland Players

    Number of employees: 2-10 employees

    October 2016

    Best Ticketing Option for any Theatre - Big or Small

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Richland Players was looking for a better box office solution. Arts People came through by providing us with options no one else could do. Great Support and quick payment. Our patrons are overjoyed and our local arts partners are now jumping on this Bandwagon.

    Pros

    Easy of transition for old system made the change seamless

    Review Source: Capterra

    Response: Arts People, Arts People

    May 2017

    Thanks so much Michael for sharing your experience using the Arts People system. We're so happy it's been an easy transition and that you and your patrons are having success and loving the experience. Thanks too for referring us to other organizations!

  • Renee from Kahilu Theatre Foundation

    May 2016

    Great for ticketing. Limited in reporting and enrollment.

    Ease-of-use
    Quality
    Support

    This program is easy to use, very intuitive. Easy to set up shows and integrate with your website. Some capabilities are limited in regards to reporting, enrollment, invoicing (not available), separating categories. The customer service is pretty good, but I feel like sometimes they don't fully read the email inquiry I send so their response doesn't answer my query. This is a great platform for a company/organization that needs a basic to moderate program for their ticketing needs. I foresee this program continuing to improve over the years.

    Review Source: Capterra

    Response: Arts People, Arts People

    May 2017

    Hi Renee, thanks for posting your thoughts and experience using the system and we're sorry to hear that not everything has been perfect for you. We are constantly working on improving the tools and features of the system and in fact will have an entirely new customizable reporting system coming out soon. Our client services staff works very hard to help every client on a one-on-one basis, so please contact them with any needs or help. We'd love the chance to improve the experiences you've had.

  • Liz from Theatre Woodstock

    April 2015

    Makes Theatre Ticketing and Patron Management a Sure Success

    Ease-of-use
    Quality
    Support

    Finding the right ticketing and patron management software for our Canadian medium size non-profit Theatre Woodstock in Ontario was a challenge! So much choice, but how to drill down to the essentials? After extensive research and review of their pressure-free demo, we chose Arts-People and we knew we had chosen well, but every day we realize we didn¿t know how well! The depth, range, and options from do-it-yourself implementation to full support is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large high-end full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to us. All of the features of the high-end system at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years development, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to be fully DIY, Do It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The system is extremely well documented with in-depth, easy to navigate help resources, user forum, and 24/7 expertise. The real joy however is the staff, a close knit, thespian loving group of experts, truly arts people, ready, willing, and able to make you a success. And that¿s what it¿s all about, isn¿t it! Being a Success!! As we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every step of the way, providing long-term, ever expanding solutions. We chose better than we knew!!

    Review Source: Capterra

    Response: Arts People, Arts People

    May 2017

    Thank you so much Liz for this thoughtful review. This makes our day, to hear from clients like you who are loving the system and our staff support. We love what we do. To help arts organizations such as yours to smooth the administrative processes so you can focus on their patrons and your art, and to exceed your expectations is at the heart of our mission. Thanks again.

  • Alicita from St. Agnes Academy parent

    March 2015

    fabulous online ticketing system

    Ease-of-use
    Quality
    Support

    Last November our daughter's high school went live with their new online ticketing system, designed and supported by Arts People. From the initial consulting phone call to product implementation only took 2 months. We have been extremely pleased with Arts People support staff and they are readily available to answer questions anytime! Our patrons love the flexibility of being able to purchase tickets online and have their e Ticket in advance of the performance...just like Broadway! Numerous reports provide all the necessary patron data, ticket counts for a show, financial information , and more. It's an amazing product!

    Review Source: Capterra

    Response: Arts People, Arts People

    May 2017

    Thanks Alicita! We're so pleased that you and your patrons are having a great experience using the system. More and more school arts programs are using Arts People and we couldn't be more thrilled to support them!

  • James from Lemon Bay Playhouse

    November 2009

    Great Ticketing/Donor System for Small to Medium Theaters

    Ease-of-use
    Quality
    Support

    The setup charges were in the lower range compared to other systems. It has a flexible list and email system. We use it to track our volunteers among other things. It has a membership and donation tracking system as well. Their robust report system provides every kind of information about tickets, comps, donations, and anything else you can think of. They will adjust your pricing for special shows, groups, or whatever, or if your skills are good enough, you can adjust the pricing yourself. The support from Ticket Turtle has been fantastic! They bend over backwards to make setup go smoothly. Its never been more than a couple hours wait from the time I post a problem or question on their online help request form. And that includes weekends! The real test of the system for online transactions is the end user. As people enter our theater with their paper in hand, I ask them about buying tickets online. Almost everyone says, It was really easy!

    Pros

    Both online and box office sales
    Donor tracking
    Both snail mail and email capable
    Excellent report system
    Levels of security for box office/management
    Graphic display allows online users to choose seats
    Hand-holding during setup and training
    First class support
    Simple to use for online customers
    Seamless integration with your website

    Cons

    Can't think of any.

    Review Source: Capterra
  • FUZZ - James from Spotlighters Theatre

    August 2009

    Ticket Turtle a true star performer!

    Ease-of-use
    Quality
    Support

    If you need a ticketing and patron management system - this is the one you want. Besides the above features -- it is also web based, which means anywhere you have an internet connection, you have a ticketing office. I highly recommend Ticket Turtle to any theatre or performance space!

    Pros

    Ticket Turtle presented itself as an answer to our ticketing problems. And they did answer our ticketing problems - what they didn't state was that they also would answer my patron management and marketing questions. Having a unified system to manage our patrons allowed us to go from 600 patrons on a hard copy mailing list to over 2400 patrons on our email list and 600 patrons on direct mail only.

    The reports system offered by Ticket Turtle was another surprise benefit - being able to create a report that allows detailed tracking of discounts, show income and patron usage.

    Being able to track which shows were attended by which patrons allows for more specific marketing. Being able to offer specific discounts for individual shows at a moments notice. The degree of flexibility that Ticket Turtle offers the end user is amazing - from designing the ticketing structure and pricing to offering discounts and special flex packages.

    And the customer IT support is fantastic!

    Cons

    None ! In 4 years I have had less than 5 patrons complain about the ticketing interface.

    Review Source: Capterra
  • Scott from Bag&Baggage Productions

    July 2009

    Ticket Turtle Has Changed Our Whole World

    Ease-of-use
    Quality
    Support

    We love this system and will never use another ticketing system.

    Pros

    The Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle.

    Cons

    The only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future.

    Review Source: Capterra
  • Keri from Cache Valley Center for the Arts

    July 2009

    Review of Ticket Turtle

    Ease-of-use
    Quality
    Support

    Overall, I highly recommend Ticket Turtle for ticketing needs.

    Pros

    User friendly & fast; shopping cart feature; print-at-home tickets; customize-able BOCA and e-tickets; able to make the Ticket Turtle web page (where patrons buy our tix) look like our webpages, so patrons don't feel like they've left our website; exchanges are easy; the merge feature for the database is great (cuts down on duplicate entries!); mailing lists are easy to pull; gift certificates may be used online with a code so patrons don't have to bring it in; any balance remaining on a gift certificate is in the patron's record, so they can use it anytime; donations accepted online; discounts available online with a code; customer service questions are answered promptly; it's got a cute name and the staff is personable!

    Cons

    Reporting does not seem complete. Over 90 reports available, but some seem to duplicate information. End of Show Reports currently do not include upgrade income in the sales numbers. I have had to add these in manually in an Excel Spreadsheet to balance with our deposits. Currently unable to refund back to credit cards, which is inconvenient; patrons have to wait for a refund check to be mailed to them.

    Review Source: Capterra
  • Cyndy from Mile Hi Church

    July 2009

    Ticket Turtle

    Ease-of-use
    Quality
    Support

    Highly recommend

    Pros

    Ease of use for office as well as clients
    Reporting
    Reletively low cost
    Organization

    Cons

    Help features could be easier to use

    Review Source: Capterra
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