About Arts People

Arts People is a cloud-based fundraising and donor management solution designed for nonprofit performing arts organizations. It offers a donor database, marketing management, ticketing and reporting within a suite.

The Arts People ticketing module integrates users' online and box-office ticketing and allows patrons to purchase subscriptions, passes and retail items, as well as add donations to their purchases. It is compatible with various ticket printers and users can configure prices and e-tickets.

Membership management tools allow users to create member profiles and track donations. Users can also manage membership benefit programs and provide benefits based on membership level. It also allows users to manage membershi...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Arts People

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

January 2018

User Profile Picture

Sadhna from Innovation Arts Academy, Inc.

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Functionality and customer service are amazing!

Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed.

Pros

The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere.

Cons

The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People.

May 2017

Leira from Ferndale Repertory Theatre

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Arts People has helped my small community theatre in many ways resulting in higher revenue.

Pros

It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre.

Cons

They have not yet solved global warming. I am sure they will get on that when they have a free minute.

Response from Arts People

Replied May 2017

Thanks so much Leira for sharing your thoughts and success using Arts People! We are thrilled to hear from clients that the system is helping their organization to succeed. As always, let us know if you'd like to talk about how to use the system even more to your advantage. We're always here to help. All our best on your current season and upcoming subscription sales for next year!

May 2016

Renee from Kahilu Theatre Foundation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Great for ticketing. Limited in reporting and enrollment.

This program is easy to use, very intuitive. Easy to set up shows and integrate with your website. Some capabilities are limited in regards to reporting, enrollment, invoicing (not available), separating categories. The customer service is pretty good, but I feel like sometimes they don't fully read the email inquiry I send so their response doesn't answer my query. This is a great platform for a company/organization that needs a basic to moderate program for their ticketing needs. I foresee this program continuing to improve over the years.

Response from Arts People

Replied May 2017

Hi Renee, thanks for posting your thoughts and experience using the system and we're sorry to hear that not everything has been perfect for you. We are constantly working on improving the tools and features of the system and in fact will have an entirely new customizable reporting system coming out soon. Our client services staff works very hard to help every client on a one-on-one basis, so please contact them with any needs or help. We'd love the chance to improve the experiences you've had.

April 2021

Brian from Binghamton Philharmonic

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

Excellent program for box office management

Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming.

Pros

Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful.

Cons

It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable.

Reasons for Choosing Arts People

My employer purchased it three years before I joined the organization, and I am currently the senior team member here. I believe its user-friendly platform, affordability, reliable and friendly customer service, and ability to maintain information via lots of data points influenced the purchase.

September 2017

Kevin from Blinn College

Company Size: 11-50 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

The best ticketing provider, with the right options, at the right price.

I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.

Pros

I did extensive research into ticketing companies, and decided Arts People was the one to try. And we've stayed, for five years now, with no plans to change. Occasionally another ticketing company will contact me, and I'll compare costs. Arts People is lower or about the same. Those with higher costs try to tell me about their more expansive services - and I don't use them or need them. Arts People is right for me and my venue.

Cons

I wish there was an app for patrons to easily manage their subscriptions and tickets, and that we could push advertising to, perhaps even flash-sales. Related, purchasing on a mobile device is more difficult for my patrons than they like.