Auctria vs Blackbaud eTapestry

RATING:

4.8

(504)

Auctria has 504 reviews and a rating of 4.77 / 5 stars vs Blackbaud eTapestry which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (504)
N/A
Ease-of-Use
4.5 / 5
Blackbaud eTapestry
Value for Money
5 / 5
N/A
Customer Support
5 / 5
N/A
Functionality
4.5 / 5
N/A
Last Review Written
April 19, 2024
N/A
Pros/Cons
  • Pros

  • Their tech support was great during our set up process. The appearance of the auction site was really good.
  • The Dashboard was so extremely useful for referencing important information quickly. All our board members were very enthusiastic about how wonderful the Auctria format was.
  • Cons

  • Sometimes our team struggled to understand some of the features of the software or how to integrate features into the website.
  • That was very frustrating. There was no customer service available on weekends.
Read all user reviews
  • Pros

  • It is an easy system to learn and customer service is great. Their classes online are a great tool to use while trying to learn the system and they're free.
  • I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.
  • Cons

  • I struggle every time I need to build a query or running a report. Customer service is not helpful/accesible.
  • Bad customer support, 14 steps required to get a printout of your donors alphabetically and even more for something more complicated. Nearly 100 hours of training required to be able to use it.
N/A
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2018

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos