eTapestry from Blackbaud is an online fundraising and donation management solution designed for small and midsize nonprofit organizations. The web-based solution helps organizations to streamline their fundraising activities including reaching out to potential donors, scheduling and organizing fundraising events.

eTapestry is a web-based solution that can be accessed anytime from any internet enabled device. The solution offers robust membership management tools to run membership programs, track member contributions and manage member contact details. The solution provides a comprehensive event management functionality to create event schedules, plan activities, send e-invites and sell event tickets and merchandises online. With built-in social sharing tools, event organizers can share event posts and updates with their online community or invite participation from a larger audience.

eTapestry is available at a monthly subscription with zero upfront costs and 30 days free trial period for product evaluation. eTapestry helps nonprofit organizations raise funds using an online tool without getting into the complexity of an on-premises software installation.



189 Reviews of eTapestry

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 189 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

December 2018

Too Many Limitations

If you are only dealing with donations, this may be a good option for you, but I work for a membership organization, and not long after I was hired, I convinced the organization to scrap eTapestry for something better suited to our needs.

Pros

This database is easy to use. If you've ever used another donor management system, you'll find it pretty intuitive. You can build decent queries and create tons of data points you want to track.

Cons

Everything has to be done manually, and it can take some time. I wouldn't recommend this to a membership organization because of the time involved logging renewals. There is also a really not so awesome template you have to use create all of the products you want to offer, including donations. It's a hassle for the organization and the donor.

December 2018

Helen from 3W Medical for Women

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Worst system ever

Etapestry is holding me hostage with a product I no longer use. Its outdated system has been causing me so many issues that it's eating in to my funraising time for my nonprofit. They won't let me cancel my contract even though I don't want to use their product any more.

Pros

It worked for when I needed it to work. But my organization has now outgrown the system.

Cons

Cusomer support and outdated database. Not user friendly.

November 2018

Kelli from EVERGLADES LAW CENTER INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

eTapestry for Donor Management

Pros

eTapestry has a lot of great cloud based functionality for keeping track of your donor database, sending communications, running reports on interactions with donors, etc.

Cons

It's pretty pricey for smaller not for profits.

November 2018

shannon from Non-Profit Organization

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

eTapestry for non-profits

eTapestry is very useful for even small non-profits in terms of moving donors through cycles of giving and being able to thank them appropriately and within a good timeframe.

Pros

For me, the best thing about eTapestry is being able to use it from anywhere and not worrying about site licenses or purchasing updates.

Cons

It can be quite hard to move data over into eTapestry due to a lack on intuitive functionality. However, the customer service is quite easy to use and they have been able to help me/my staff every time.

November 2018

Julie from Heritage Hill Foundation

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Painful learning process

Etapestry needs to be more user friendly. 9 out of 10 times their chat can't even help, and I have to wait for a higher level and sometimes they need to get back to me, which they eventually do, but too much time wasted.

Pros

Generating letters off of each donation. Being able to run queries. I like the address updates and a lot of the user defined fields.

Cons

Way too many layers/dynamics. Next to impossible to figure out many of the compound queries without help.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

November 2018

eTapestry - Think Twice

I am currently using eTapestry, and have been loosely working with it for a couple of months. I am still trying to deduce how to issue tax receipts for my recent gala. Not intuitive at all.

Pros

I like the name. I do like it's ability to set up event ticketing. I don't like much else.

Cons

eTapestry is not a very intuitive database. It's Query ability is clunky and over-complicated.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

eTapestry

Pros

Great system for the value. Very additive.

Cons

It is tough to get quality customer service.

October 2018

Mansoor from Best Buddies International

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Perfect if you dont have a dedicated data team

Pros

Online based platform which makes it very accessible across any operating system and browsers. It has great reporting tools and pre built reporting templates.

Cons

While its very easy to use for small orgs, its not the ideal for orgs with millions of records because it does not have the necessary data management tools to keep the data clean.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

eTapestry Non Profit Review

Very cumbersome and took a long time to learn all the aspects of the software. I still do not feel like we were able to utilize the system to its fullest potential.

Pros

Accessibility and ease of data entry. I also liked the templates that were available for newsletters, emails and etc.

Cons

Creating reports was not user friendly.

September 2018

Becky from Fox Valley Lutheran Homes Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

eTapestry - Great Development Software

This software beats anything else we looked at, cost-wise, and job-wise. Overall, I'm very happy with it!

Pros

There are so many features and you can do so much with it. If you don't give up, it will do just about anything for you. With the chat options, and instruction available, you can learn to do almost anything you need to do.

Cons

The set up in the beginning wasn't as cut and dried as I thought it was going to be. Queries are still puzzling at times, but there are options available for help. The data is all there. It's just getting it out in the right format that can take a while...

September 2018

Ashley from STARS

Company Size: 201-500 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

Worst. Experience. Ever.

Pros

I am not a fan of eTapestry by any means. The support is lacking and their help guides are very confusing and complicated to use. This is also not a platform where you can expect to learn intuitively, which poses a problem!

Cons

Honestly, there was nothing about eTapestry that I enjoyed using. I am happy that we migrated from this platform.

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

August 2018

eTapestry for basic needs

Pros

It is very basic and thus, easy to learn.

Cons

Because it's a basic software, the functionality is not as extensive as some other software suites.

August 2018

Lisa from Kids and Canines

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

e-Tapestry: Non-Profit Software for 10,000 or less donors

When I worked for a small non-profit we used e-Tapestry successfully. It was a tremendously helpful to establishing our development pyramid and where our team should best spend our time to be successful.

Pros

This software allows you to track, research and analyze donors. That means you can project revenue, cultivate more effectively and have a better communicative relationship with your donors.

Cons

In non-profit, development professionals use many different types of software. I see eTapestry as the entry level software with an eventual graduation to Raiser's Edge.

July 2018

Jasmine from Martinez Street Women's Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

I've previously used eTapestry for donor database management.

Pros

What I like most about eTapestry is the ease of functions. As a donor database system, it is easy to pull reports for specific things.

Cons

What I like least about eTapestry is the importing. This product is great if you are the first one to use but if you are being added in you just need to make sure that you understand how your company uses it. Information can get mixed up quickly and can do more harm than good.

July 2018

Laura from ECHO

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Much more user friendly than some of the larger programs

Pros

The program makes more sense when learning how to add and track accounts. It is more user-friendly than Salesforce.

Cons

There are some limitations if you plane to grow quickly but for most non-profits it will handle all your accounts.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

I've used eTapestry for five years.

Pros

It's almost infinitely customizable and is pretty powerful. If you know how to use it, you can track and report on really good data.

Cons

The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user.

June 2018

Dawn from Safe Harbor

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

eTapestry is a very useful for successful fundraising

Pros

This software has the capability of reporting on so many things. From donor retention to volunteer hours, you can set up your own fields and track what is important to your organization.

Cons

It can be very challenging and tedious to learn how to queries and reports work. There are so many criteria that have to be set correctly to gather the information you need.

June 2018

Kristy from Safe Place of the Permian Basin

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

Easy to use

Customer services is always helpful

Pros

Able to have family records not only individual records, user friendly, can build specific reports that contain only the data you need

Cons

Building reports are time consuming, you have to build a query for the data then build the report that will use that data to run your report.

June 2018

Pat from Ethos Education Group

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

June 2018

eTapestry's new features

Pros

Love the latest feature, allowing you to sign into Blackbaud and eTapestry simultaneously, making easier to navigate both.

Cons

Still unable to cut and paste an outside documents, picture or wording into eTapestry. This would assist me when creating newsletters and other documents.

May 2018

Laura from GrantLinkX

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

eTapestry Donor Data Base

Overall great software

Pros

eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Cons

While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.