eTapestry Software


 

eTapestry from Blackbaud is an online fundraising and donation management solution designed for small and midsize nonprofit organizations. The web-based solution helps organizations to streamline their fundraising activities including reaching out to potential donors, scheduling and organizing fundraising events.

eTapestry is a web-based solution that can be accessed anytime from any internet enabled device. The solution offers robust membership management tools to run membership programs, track member contributions and manage member contact details. The solution provides a comprehensive event management functionality to create event schedules, plan activities, send e-invites and sell event tickets and merchandises online. With built-in social sharing tools, event organizers can share event posts and updates with their online community or invite participation from a larger audience.

eTapestry is available at a monthly subscription with zero upfront costs and 30 days free trial period for product evaluation. eTapestry helps nonprofit organizations raise funds using an online tool without getting into the complexity of an on-premises software installation.

 

eTapestry - Dashboard
 
  • eTapestry - Dashboard
    Dashboard
  • eTapestry - Reporting
    Reporting
  • eTapestry - Top donor report
    Top donor report
  • eTapestry - Data health scorecard
    Data health scorecard
  • eTapestry - Donor profile
    Donor profile
  • eTapestry - Query options
    Query options
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

137 Reviews of eTapestry

 

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Software Advice Reviews (108)
More Reviews (29)

Showing 1-20 of 108

Tricia from Ross Montessori School/Mark Ross Montessori Foundation
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I am enjoying getting to know the new software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The staff at eTapestry have been great.

Pros

I like the interface. It is clean and easy to navigate. I like that it is online and accessible anywhere.

Cons

I am having a hard time getting the queries and reports I need. I need to locate some webinars to help.

 
 

Jessy from The Summer Camp, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very expensive for the same functionality as other softwares

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not happy with this product.

Pros

Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Cons

Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports.

 
 

Lisa from Sharing Tree
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Difficult to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would not recommend this software .

Pros

Their support number is a nice tool that is included with their pricing. However, I found I had to use it frequently because so many aspects of this software are more challenging than they need to be.

Cons

Reports are the most difficult part of etapestry. There are so many nuances to running a report that will actually provide the results that you want. I have spent a lot of time running and re-running reports to finally get the desired outcome.

 
 

Diana from Urban Neighborhood Initiatives
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Frustrating with a long learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration with online giving is seamless. Manual entry of gifts is easy and straightforward. It's easy to export data.

Cons

No one in our small organization uses this software regularly enough to feel proficient, and it isn't intuitive. I waste a lot of time trying to get data out of the software. Reports have to be rebuilt every time you run them, and there is no built-in year against year to date report, which seems like an essential to me. When I was given instructions on how to accomplish this, I couldn't believe the number of steps it involved. I find myself spending a lot of time running queries, then exporting them to Excel to manipulate the data to prepare something I can share with the ED and Board. I know there are users who love this software, but it isn't working well for us.

 
 

Paula from Pennypack Ecological Restoration Trust
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Seems cumbersome.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It seems to have a lot of features, although our organization only uses a fraction of those. The Cart would be a good feature if we could get it to work.

Cons

The query/report functionality seems very cumbersome. Also, many programs these days integrate directly with QuickBooks, although eTapestry does not, unless I'm missing something. The download into QuickBooks does not import the detail, so I have to keep going back to eTapestry when I need the detail.
The pricing seems high for an organization of our size. I don't find the program intuitively easy to use -- the buttons are never where I think they will be, and the "Help" section has not been very helpful. The program does not seem flexible: Just an example -- I set up an approach that I realized shortly after that I wouldn't need, and your instructions said that I couldn't delete it. Although I could disable it, I don't want it forever after lurking in the data base when it has never been used and never will be!

 
 

Dawn from Safe Harbor Rescue Mission
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

This is a powerful database that can help you track all of your fundraising needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Take time to watch the training videos, read blogs and discussion boards.

Pros

Customer support is amazing. The agents are very helpful and patient. Once you learn how to set up the dashboard, you can see just about anything without having to go from screen to screen on each account.

Cons

Setting up queries to get the exact information we need has been a challenge. Compound queries are very challenging.

 
 

Justine from The Catholic Foundation
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy to use for new non profit organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product is very easy to use. It's concise and great for organizations with limited development staff. Anyone can learn the software and use it with ease.

Cons

This product is easy to understand, but the lack of assistance when needed is tough. The solution is an online community of others using the same program, but it'd be great if there was actually a hotline.

 
 

Sandy from American Pianists Association
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Customization is both a pro and con

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Basic tools are easy to learn, especially as a first-time user. Saving attachments to records. Tracking soft credits; linking soft credits to hard credits. Ability to process credit cards and post directly in data records.

Cons

Many past development staff led to variations of historical data inputs--this is where the customization makes tasks difficult. Queries can only do AND and OR, so it can take multiple queries to get to the data needed. Can't delete accounts once a profile has been created. Can't undo merged accounts. Can't pull direct report on numbers of donor visits, donor gifts, etc (donor-focused data). Can't designate a special location for detailed donor visit reports (eTap account "Notes" isn't efficient).

 
 

Brittney from Orchard Hospital
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Etapestry useage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an easy system to learn and customer service is great! Their classes online are a great tool to use while trying to learn the system and they're free

Cons

A lot of different things to learn, can be a little overwhelming at first. Make sure to take the classes!

 
 

Larry from OneBook
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

eTapestry - A medium weight solution for Donor Management and Receipting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.

Pros

eTapestry has lots of power to get things done. It is cloud-based, so there is no need for the user to worry about upgrading the software or backing up the data. Queries are very easy to produce, and exporting the results in reports, PDFs or excel is a snap. You can design your own forms so that your website can talk to eTapestry easily. eTapestry works equally well on desktop computers, tablets and cellphones. This is very helpful for fundraisers who are on the road.

Cons

If you are downsizing from a more robust package such as Raiser's Edge, be prepared for a loss of flexibility - for example, queries in eTapestry lack some of the power that Raiser's Edge has. When comparing what you get "out of the box" with some other solutions, you will find that in order to keep costs down for the average user, eTapestry is very basic. To add in eCommerce, donor logins, advanced email, etc these are available, but as an add-on pricing. This can make it more expensive than other products that have all these features to start with, so you should be aware of what your real needs are before committing to eTapestry.

 
 

Kristy from Safe Place of the Permian Basin
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The best part of Etapestry is their customer service; I have been able to quickly get any question or issue resolved with their online assistance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Etapestry is very user friendly, I was able to pick it up quickly without utilizing any of the training videos.

Cons

I wish there was a way around only being able to open one record at a time. Other web based data bases I've used have had the same issue of only being able to open one window at a time. Are there any web-based data bases that allow you to open more than one window at a time?

 
 

Maggi from Colorado Ovarian Cancer Alliance
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I have worked with ETapestry for two years and it is so easy to customize to your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think it is a great product and easy to make it fit your organization. I also love the online help. Whenever I have a problem I just get on the online chat and we work it out. The online community is great as well.

Pros

I like the ability to create User Defined fields so that we can track precisely what we need to. It is very user friendly and easy to use.

Cons

The title field is not as completely built out as it should be and there is no easy way to delete duplicate journal entries.

 
 

McKenzie from Jim Moran School of Entrepreneurship
Specialty: Higher Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

eTapestry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have the best CRM customer service ever. Starting out, most CRMs just make you learn their software on your own. I had a rep actually walk me through everything and set stuff up for me when I wasn't able to figure it out myself. Talk about above and beyond.

Cons

We need a file upload option on our DIY forms and this CRM doesn't have that capability so it's really inconvenient.

 
 

Roman from UCEF
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

E-tapestry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work with E-tapestry for last 8 month. As good PC user it was easy to start. Everything is built in a logical way.

Pros

Easy work with donor profile. You have all information you need. Very good done!

Cons

I still learn but for me still complicated is to take out the report I need, to many different tools. Maybe I need more time

 
 

Aaron from Museo de las Americas
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Price, good functionality, limited ease of use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, it's a good program for the price we pay, but if it was any more we would change to a more user friendly system. The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented. In summary, if you don't have a big budget, it's a good way to get your feet off the ground, but I wouldn't look at it expecting a 5+ year/long term solution.

Pros

First of all the price for our organization is fantastic, after shopping around for a new database management system, we have found nothing close to what we are currently paying. eTap has decent functionality after you learn how to use it; once you master the basics, it has the flexibility to store just about any data that you need as long as you are willing to get a little creative in how you organize the data. The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.

Cons

The hands down most frustrating part of the program is that you can't have multiple tabs open within the same browser with eTap. In order to have eTap open on two different tabs, you must use a different web browser and a different login ID, which becomes a complete and total pain. It is also not the easiest program to learn and train new people on. Often we want volunteers to work on data management for us but that is really only possible if the volunteer or intern is with us for at least three months so we an spend the time training them on the program.

 
 

Emily from Paso Robles Youth Arts Foundation
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

ETapestry Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

E Tapestry is a great all around donor database although it has some service downfalls.

Pros

I really like the dashboard. It makes it easy to find what you're looking for and see a recent history of actions.

Cons

Reports are a bit tricky. There are many ways to run reports and at times the simplest report takes way too long to extract.

 
 

Monica from Lupus Research Alliance
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Before and after Blackbaud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service.

Pros

It is user friendly for the nontechnical staff when looking for and updating information.

Cons

Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable.

Advice to Others

It is still a great tool for small to medium organizations. For larger organizations it may become too slow.

 
 

Amber from Neighborhood Healthcare
Specialty: Healthcare & Hospitals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

eTapestry- Allows for Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used eTapestry for almost 4 years at a non-profit for donation and donor management. eTapestry has several different price points, based on which modules of the software you want to implement for your organization. eTapestry offers live webinars that provide specific training; interaction with the moderator is quick and easy and all of the moderators have been extremely knowledgeable. It is also helpful to do a live webinar because the input from other attendees is real-time and in-depth.

Pros

The amount of options, training, and customization are extremely efficient.

Cons

It does take time invested in learning if you want to utilize the software to its fullest capabilities.

Advice to Others

If you purchase the software, also purchase the training package for unlimited trainings. You won't regret it.

 
 

Debbie from Heritage Hill Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Etapestry Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have just started using eTapestry. So far I have been able to navigate through my simple queries and reports.

Pros

Great way to store a lot of information about donors in one place.

Cons

Too new.

Advice to Others

Too new.

 
 

Molly from Heritage Hill Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

eTapestry needs a programming brain!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've worked in eTapestry for a couple of years now. Standard reports are nice. Anything you have to create by making queries on top of queries is difficult.

Pros

Support Chat.

Cons

Hard to understand - needs to be easier.

Advice to Others

Be patient with yourself, and use the Chat as much as you need.

 
 
 
Showing 1-20 of 29

Jake from Mustard Seed Network
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

eTapestry is a good (not great) system for what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to track and communicate with our donors through this system. The reporting functionality is amazing for the price, and after a user has invested quite a bit of time into learning how everything works, the system has many capabilities that have been extremely useful for our organization.

Pros

We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena. The customer service has always been great when we've had problems. The reporting capabilities of eTapestry are absolutely incredible.

Cons

The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Source: Capterra
 

Karen from Sisters of the Presentation of the Blessed Virgin Mary
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Highly recommend eTapestry for your fundraising software. Absolutely worth the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to set up queries, fast reporting features and an increase of donations because we have more time to focus on the donor and not the software.

Pros

Blackbaud's eTapestry is highly functional and very easy to use. We have almost 7,000 records in the eTapestry database. We found for queries, reporting and lists we are able to create these quicky to return the information we desire. Also, there are customizable features that we use frequently for our specific donor interests.

Cons

Our organization does not have anything negative to say about eTapestry. The service is fabulous and so is the product. We wish it were a lower cost, but feel we get the value out of the software.

Source: Capterra
 

Amanda from Wisconsin Women's Health Foundation

June 2017

June 2017

Our database of donors is easily accessible and editable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the account creation and intuitiveness of the software to manage duplicates. I often use this feature to double-check names and relationships for multiple other uses.

Cons

It's really difficult to understand how to run queries and feel like your data is complete sometimes.

Source: Capterra
 

Morgan from The First Tee

February 2017

February 2017

eTapestry for non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not bad, wish it could be a little more modernized with it's functionality as far as email blasts, etc.

Source: Capterra
 

pamela from Hollister House Garden

January 2017

January 2017

the absolute worse customer service ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small public garden who recently purchased a 3 year subscription to eTapestry. Don't be fooled by the smooth sales pitch - the service is appallingly bad. We purchased what was sold as unlimited phone support at an additional cost. One month later we still have not been able to get a call answered. When we call there is a message saying we are not entitled to phone support despite the check having been cashed one month ago. Contacted them again this morning - still waiting 4 hours later for help - currently on hold. It may be a decent program but there is no help getting it set up. Buyer beware!!!

Source: Capterra
 

Tim from Global Teen Challenge

January 2017

January 2017

Its like flying a rocket

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I know it sounds like a lot of fun ... but you have to have MBA from Blackbaud U to really make it work. If you are a small organization, working with a team of volunteers , or you have low skill employees ... this is not the system for you. (Don't get me wrong, for a large organization with a team of dedicated database workers ... this is the most powerful system out there ... but for the small to mid size organization ... scale back to something a bit easier to use.

Source: Capterra
 

Ashley from CAFO

January 2017

January 2017

Good Tracking for Smaller Non-profit Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

eTapestry is a good constituent management system for a smaller non-profit organization. Our organization has grown in volume and complexity very quickly. This unexpected growth has made tracking a bit more involved than our small team can handle. But with that said, I believe eTapestry has a great capacity for detailed tracking that would help any non-profit as long as it's set up in a way that allows for growth.

Source: Capterra
 

Andrew from The First Tee of North Florida

December 2016

December 2016

eTapestry Critique

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system we found very functional and inclusive in all donor and fundraising needs. The record keeping is great and allows you to track what was sent and when and how often. It allows you to find any donor's information to ask them for another donation or a thank you letter. It is a little on the expensive side and not the easiest system to figure out, but all in all, i would recommend it.

Source: Capterra
 

Laura from The Oaks Academy

November 2016

November 2016

Some limitations...

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Has a lot of tabs/menus that aren't always easy to understand or navigate. Also not a good way to give clients in database a way to customize the kinds of emails they want to receive from us--it's all or nothing right now.

Source: Capterra
 

Kyla from The Oaks Academy

November 2016

November 2016

Appreciation for E-Tap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the cost, I feel that e-tapestry has served our organization well. I also appreciate the customer support offered when we hit a road bump.

Source: Capterra
 

Julie from The Oaks Academy

November 2016

November 2016

The Oaks Academy E-Tapestry Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

E-tapestry has been fairly easy to use so far. I have mainly used Raiser's Edge in the past, so E-tap has been an easy adjustment.

Source: Capterra
 

Lydia from The Oaks Academy.

November 2016

November 2016

Blackbaud/etap review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In etapestry, I mainly use the email function. Which is very easy to use, and I love the reports I can see. Being able to email our database at large, or in segments, has changed the way we communicate with our donors. It has been so incredibly helpful to see who opens what, and how individuals interact with our emails.

Source: Capterra
 

Ginny from GCSF

November 2016

November 2016

eTapestry is in the dinosaur age

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

reporting is very cumbersome; lots of clicks to get to where you want to go ; difficult to navigate!

Source: Capterra
 

Nathan from The Oaks Academy
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Decent donor software for medium-sized nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's too complicated for small organizations and not robust enough for large organizations. Since bought by Blackbaud, it seems to have been de-prioritized in terms of features, upgrades and design. Customer support is very good - but you'll need them on speed dial. Great people, great company - but this produce needs a little more TLC. Email marketing function is almost un-usable in today's mobile environment. No moves-management function, etc. 'Entirely customizable' means you have to build your own systems within. Great for basic donor info and gift tracking. Took us a couple years to 'right-size' it for us - and even then, when you have more 'work-arounds' than original offerings, you wonder if there's something better.

Pros

Customer service

Cons

Old design, clunky, not intuitive.

Source: Capterra
 


April 2016

April 2016

Excellent software

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

eTapestry has been very helpful in managing our database of clients and donors. I spending much less time gathering information for reports, entering data and generating letters than with our old system. I appreciate being able to get more done in less time. And I feel that the quality of my work has improved with the help of this tool.

Pros

I love having the ability to customize the screens based on my job's needs. I'm finding new and wonderful tools on eTapestry every week.

Cons

The "knowledge base" search is practically useless. It's much more efficient to go to Google, type in eTapestry and my question.

Source: GetApp
 

Amber from Neighborhood Healthcare
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2016

April 2016

eTapestry Customer Support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database.

Pros

Customer service was fast, knowledgeable, and respectful. I never felt like I was asking a dumb question and they always had an answer.

Source: GetApp
 

Marjorie

April 2016

April 2016

Great for the small to mid size nonprofit

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We' recently started using eTapestry for our nonprofit. We have all of our contacts, clients, donors, volunteers and others stored in the program. We absolutely love it!

Pros

We really like that so much is customizable. We were able to work with the set up team to make the program exactly how we needed it to work. I love that I can still go in and add things that I need or get rid of things we don't track anymore.

Cons

It would be nice to have one area that was a simple biography on a donor instead of having several notes to look at.

Source: GetApp
 

Karen Ann

April 2016

April 2016

eTapestry Blackbaud Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use eTapestry as a software relationship building and donation tracking device. We are quite pleased with the software and are sharing our successes with you because eTapestry is an easy and affordable database for our organization.

Pros

Ease of use, versatility, and access are pro's to the eTapestry software system.

Cons

Sometime because this is a cloud based system, there are timing issues.

Source: GetApp
 

Amelia from MindsEye- The Virtual Newsstand
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2016

April 2016

eTapestry Makes Organization Easy for Nonprofits

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have used the software in my work for a nonprofit 501 c 3 organization. eTapestry has a clear, intuitive structure that is also easy to personalize. I feel like information that before was spread out over our intranet, email marketing software, and donor database system is now together in one place for streamlined communication.

Pros

Easy to use, offers personalization, organizes complex information simply

Cons

The "Help" section can be confusing. You can easily end up looking up with answers that pertain to other Blackbaud products and tracing your way back to eTapestry specifically can be confusing.

Source: GetApp
 

Leslie from Abundance Fundraising Counsel

March 2016

March 2016

great product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've successfully recommended (and often purchased, converted and protocoled) this particular tool on eight different occasions. It is easy to use (I can get a volunteer using it within 30 minutes), has loads of great features and is flexible enough to suit a wide range of organizations. While I agree that customer service has been spotty since Blackbaud acquired it, it is possible to request a more experienced person to assist you if you find yourself getting frustrated. An all round great product.

Source: Capterra