eTapestry Software


 

eTapestry from Blackbaud is an online fundraising and donation management solution designed for small and midsize nonprofit organizations. The web-based solution helps organizations to streamline their fundraising activities including reaching out to potential donors, scheduling and organizing fundraising events.

eTapestry is a web-based solution that can be accessed anytime from any internet enabled device. The solution offers robust membership management tools to run membership programs, track member contributions and manage member contact details. The solution provides a comprehensive event management functionality to create event schedules, plan activities, send e-invites and sell event tickets and merchandises online. With built-in social sharing tools, event organizers can share event posts and updates with their online community or invite participation from a larger audience.

eTapestry is available at a monthly subscription with zero upfront costs and 30 days free trial period for product evaluation. eTapestry helps nonprofit organizations raise funds using an online tool without getting into the complexity of an on-premises software installation.

 

eTapestry - Dashboard
 
  • eTapestry - Dashboard
    Dashboard
  • eTapestry - Reporting
    Reporting
  • eTapestry - Top donor report
    Top donor report
  • eTapestry - Data health scorecard
    Data health scorecard
  • eTapestry - Donor profile
    Donor profile
  • eTapestry - Query options
    Query options
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

172 Reviews of eTapestry

 

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Software Advice Reviews (140)
More Reviews (32)

Showing 1-20 of 140

Kristy from Safe Place of the Permian Basin
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer services is always helpful

Pros

Able to have family records not only individual records, user friendly, can build specific reports that contain only the data you need

Cons

Building reports are time consuming, you have to build a query for the data then build the report that will use that data to run your report.

Review Source
 
 

Pat from Ethos Education Group
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

eTapestry's new features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love the latest feature, allowing you to sign into Blackbaud and eTapestry simultaneously, making easier to navigate both.

Cons

Still unable to cut and paste an outside documents, picture or wording into eTapestry. This would assist me when creating newsletters and other documents.

Review Source
 
 

Laura from GrantLinkX
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

eTapestry Donor Data Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great software

Pros

eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Cons

While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

Review Source
 
 

Justine from The Catholic Foundation
Specialty: Faith-Based Ministries
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

The best for smaller organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Such an easy interface to maneuver. It makes managing donors and tracking gifts as easy as possible, while maintaining an attractive interface. Customer support is cool because a primary function is for support to be given by other users, people who know the software and may have overcome struggles like you are enduring. It creates a community in the nonprofit sector.

Cons

It might be too simple for larger organizations, but it's functionality is just as applicable for larger groups as it would be for smaller! Customer support will get you through any hassle.

Review Source
 
 

Betty from Edward Consulting
Specialty: Churches
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I looked at this software for a nonprofit client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I considered this software as it was a solution for associations seeking to reach donors, nurture member relationships and track goals. But for the nonprofit I was working with they did not need to nurture member donors as they felt they did that already without this software

Cons

This software had many features that the nonprofit I was consulting for did not necessarily need. It is feature rich

Review Source
 
 

Kathryn from Boley Centers, Inc.
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Expensive platform with increasing costs and long contract periods!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Unfortunately, eTapestry is just not easy to work with as they were in the beginning when we started working with them in 2011.

Pros

At first I loved eTapestry for its great support and a la carte options. It is definitely a robust system.

Not so much anymore since they are now part of Blackbaud. They now bundle options and railroad agencies into long contracts to get single features that used to be available a la carte.

Cons

All of the above, plus their communications tool is not the best. It would be better if they integrated with a marketing tool like Constant Contact and included that in their packages. The maneuvering through the system is clunky and not at all intuitive.

Review Source
 
 

Chris from Teatro Nuovo
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We're still in the early stages of setting up our database but so far every question I have had has been answered by an online "how to" page from Blackbaud. They have been really helpful for me.

Cons

I think setting up a "household" should be easier. Maybe it is because I am new and still trying to figure out the best way to do it but there seems to be too much manual work to create a joint account.

Review Source
 
 

Robyn from Sisters of St. Francis
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

ETapestry for NonProfit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Data conversion from ResultsPlus was excellent. The specialist worked with us to make sure all the data was correct and matched or improved upon how it was organized. The process also helps you become familiar with the software. So, once completed, we were able to start using without much disruption.
We've been successfully using it for over a year. Overall, it is user-friendly, with great support. Our account manager is wonderful and helps with issues/questions; checks up from time to time. Online resources/tutorial great and help navigate some of the learning curves with reports, mailings, etc.

Cons

We got an odd impersonal e-mail with a link to view our invoice.It would be nice to be able to pull it up online via our Blackbaud Account Site. Support was slow when we had a question with invoice and not easy to manage/review.
Not the best for e-newsletters - it's a little clunky to design with limited templates. We stayed with Constant Contact, but there are good integration features with eTapestry.

Review Source
 
 

Amanda from St. Joseph Catholic School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

eTapestry has helped us to keep all of our donor information in one easy to use datatbase.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to easily print out specific and detailed reports when needed has been extremely helpful.

Cons

At first it was a bit overwhelming trying to figure out how to print a specific report for a specific need, but after some trial and error, it became easier.

Review Source
 
 

Kerri from Creative Capital
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Streamlined Fundraising Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Pros

Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Cons

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

Review Source
 
 

Kelly from www.alabamarivers.org
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Perfect customer service and help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We use eTapestry for all of our donor and fundraising needs. We have used many other products and have never been satisfied until now. Every function we need - and many we didn't even know we needed - are included in eTapestry. Even more than that, whenever I have a question or can't figure something out, their online help is available and can quickly and effectively solve any problem or challenge I have. I HIGHLY recommend eTapestry for your fundraising and donor relation needs.

Cons

I don't have a single con after using them for 3 years! The only small tiny downside would be that I wish there was an app I could check from my phone.

Review Source
 
 

Tony from Charleston Pride
Specialty: Public Broadcast (TV & Radio)
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great starter CRM, wish the forms were more flexible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It’s a great product for us just starting out with a CRM and moving away from excel sheets and CSVs.

Cons

-The forms aren’t truly embeddable but just an iframe instead. Should work like OLX
-The forms can’t take payments on behalf of orgs. Makes it difficult for us since we work primarily with organizations and not individuals.

Review Source
 
 

Aaron from Museo de las Americas
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent Non-Profit Museum Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very nice product!!! It is easy to use and great for tracking museum data: memberships, visitors, artists, etc.

Pros

I love the journal entry ability. It is easy to use and a nice way to keep track of promotional emails sent.

Cons

There are many functionalities that require additional programming or knowledge. It would be nice to know how they work. A nice summary of the functions would be nice to have, so that we are aware of what we are working with. There may be functionality that would benefit us, but we are unaware of it.

Review Source
 
 

Ruth from McLean Dawson Consulting
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

eTapestry - is it for you, without a rep?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can recommend - you have to decide and you management without a Lindsey

Pros

I like eTapestry but I have to confess that when I started at an organization using it I had the benefit of an assistant who knew the product inside and out and got me started almost immediately actively working with the software. It is intuitive so I only had to query my wonderful colleague, on occasion. I was excited at what was possible to accomplish (with some add-ons).

Cons

Again the confession: if I did not have rep on board would I have been able to be operating the system my first week. I had used similar products before and am not really a novice. I did reach out during that time to eTapestry for support but it was often slow enough that I figured everything out without their help

Review Source
 
 

Julie from Heritage Hill Foundation
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Needs to be less cumbersome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

eTapestry is a very dynamic and functional database for tracking donors. It has a lot of potential to make this daunting task easier.

Cons

eTapestry needs to make this more user friendly. It is very difficult to learn, and customer support is hit and miss.

Review Source
 
 

Franklin from SCEF
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

eTapestry works for us!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to get started, holds all our historical data, functional for our entire team. Adding additional search tags is a snap

Cons

Wish queries were easier to configure. Want a functional mobile version for "on-the-go" access. Need better family/business reporting

Review Source
 
 

Jessica from Killing My Lobster
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Up And Running Right Away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is easy to use and is easy to implement (i.e. it's ready to go right out of the box, unlike products like Salesforce). It's ease of use means the whole staff is able to use it (our Executive Director, our Artistic Director, our Accountant, Everyone!) so all our data can be stored and sourced from one place.

Cons

Wish eTapestry synced better with BBM, especially with the input of data. Also, wished that it synced even more with constant contact.

Review Source
 
 

Ellen from Partners for World Health
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

An Investment for Growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This review was solicited by eTapestry's marketing department.

Pros

I appreciate that the product is part of Blackbaud's empire of services for the sector, so you can assume that much of the functionality is based on best practices. It has a nice graphic interface. I really appreciate the DIY form features that allow us to collect information on not only donors but volunteers and other constituents. It's been a phenomenal transformation in our ability to track our supporters and empower the board with good information. The automatic address updates we completed before our annual fund appeal resulted in an increased in renewal rates for our lapsed donors, which effectively paid for the subscription for the year.

Cons

For an organization with a smaller budget, the software investment is expensive. We were fortunate to receive a 30% discount for our first three years, but as we look to renew in the coming year, I think it will start to become more painful to pay for this operational utility. It took a significant amount of time to learn how eTap works. I was initially stunned by the costs of eTapestry's video and in-person training programs and the knowledge base is a little funky to use. Their customer service staff on chat have been super helpful, however, and that's become my go-to for answering questions. They do have free resources for training, but they are basic.

Review Source
 
 

Heather from Empower - Metro District of the C&MA
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I love eTapestry!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

eTapestry is a great product for start ups and smaller non-profits. Going to the training is very helpful for getting the big picture for functionality, however, the online training options are so helpful that if you can't go to the live training, you still have everything you need at your fingertips.

Pros

I love the ease of use. I love the DIY forms that integrate with our website. I love the user-defined fields so we can track anything we want. I love how easy it is to do a query, and I love the flexibility of the reports.

Cons

I do see that eTapestry doesn't have the full functionality that the Raiser's Edge has, however, they are minor issues, and easy enough to work around.

Review Source
 
 

Lillian from Saint Barnabas High School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Just getting started but have gotten all the help I need to get going.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everyone has been very helpful in getting me started with the product.

Pros

e-Tapestry is easy to learn and use. I am excited about the fact that acknowledgment letters will be automated.

Cons

It seems like I will not be able to view the activity of all users on my team in real time. I would need to run a report.

Review Source
 
 
 
Showing 1-20 of 32

Aimee from Branches, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

We use this software to manage the donors, supporters, volunteers, etc. for our non-profit.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

It a good, basic tool for housing all of your client, customer or supporter contact information and activity.

Pros

Its an inexpensive way to manage donor and supporter activities. It also allow us to bulk email and communicate to our audience. We can design a nice email with graphics and it is fairly easy to set it up and send it out.

Cons

It is a little clunky in that the categories and drop-downs aren't customization. You basically have to get with your team (or those responsible for entering data) and decide how to use their established categories to fit the data you want to collect in order to have it be consistent for each person's information that you enter.

Review Source: Capterra
 

Spencer from Roadrunner Food Bank
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Slow loading times, yet valuable, helpful, and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

The benefits that I get from eTapestry is a giant database that can easily access each user by using a simple 1 to 6 digit entry recognition. Being able to store all this information online as opposed to locally also benefits our organization due to eTapestry's massive storage.

Pros

I like the most the fact that one can search for a client's account by their account number, with a / before it, and find any given person within the account instantly. This sort of number-orientation makes the software much easier to integrate for importing data, especially when importing hundreds of account updates and journal entries at a time.

Cons

I like the least how slow the software is. Perhaps this is because my company is utilizing the maximum account storage (we have 100,000+ accounts on file). When clicking on someone's name, there is a loading time of 3-5 seconds. When attempting to enter a gift or a journal entry from that person, there are 2 additional loading buffers of 3-5 seconds depending on the activity within the company at that time. This severely slows our process of data entry, preventing data entry from being smooth and fast.

Review Source: Capterra
 

Jake from Mustard Seed Network
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

eTapestry is a good (not great) system for what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to track and communicate with our donors through this system. The reporting functionality is amazing for the price, and after a user has invested quite a bit of time into learning how everything works, the system has many capabilities that have been extremely useful for our organization.

Pros

We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena. The customer service has always been great when we've had problems. The reporting capabilities of eTapestry are absolutely incredible.

Cons

The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Review Source: Capterra
 

Karen from Sisters of the Presentation of the Blessed Virgin Mary
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Highly recommend eTapestry for your fundraising software. Absolutely worth the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to set up queries, fast reporting features and an increase of donations because we have more time to focus on the donor and not the software.

Pros

Blackbaud's eTapestry is highly functional and very easy to use. We have almost 7,000 records in the eTapestry database. We found for queries, reporting and lists we are able to create these quicky to return the information we desire. Also, there are customizable features that we use frequently for our specific donor interests.

Cons

Our organization does not have anything negative to say about eTapestry. The service is fabulous and so is the product. We wish it were a lower cost, but feel we get the value out of the software.

Review Source: Capterra
 

Amanda from Wisconsin Women's Health Foundation

June 2017

June 2017

Our database of donors is easily accessible and editable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the account creation and intuitiveness of the software to manage duplicates. I often use this feature to double-check names and relationships for multiple other uses.

Cons

It's really difficult to understand how to run queries and feel like your data is complete sometimes.

Review Source: Capterra
 

Morgan from The First Tee

February 2017

February 2017

eTapestry for non-profits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Not bad, wish it could be a little more modernized with it's functionality as far as email blasts, etc.

Review Source: Capterra
 

pamela from Hollister House Garden

January 2017

January 2017

the absolute worse customer service ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

We are a small public garden who recently purchased a 3 year subscription to eTapestry. Don't be fooled by the smooth sales pitch - the service is appallingly bad. We purchased what was sold as unlimited phone support at an additional cost. One month later we still have not been able to get a call answered. When we call there is a message saying we are not entitled to phone support despite the check having been cashed one month ago. Contacted them again this morning - still waiting 4 hours later for help - currently on hold. It may be a decent program but there is no help getting it set up. Buyer beware!!!

Review Source: Capterra
 

Tim from Global Teen Challenge

January 2017

January 2017

Its like flying a rocket

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
Functionality
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Quality
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Support

I know it sounds like a lot of fun ... but you have to have MBA from Blackbaud U to really make it work. If you are a small organization, working with a team of volunteers , or you have low skill employees ... this is not the system for you. (Don't get me wrong, for a large organization with a team of dedicated database workers ... this is the most powerful system out there ... but for the small to mid size organization ... scale back to something a bit easier to use.

Review Source: Capterra
 

Ashley from CAFO

January 2017

January 2017

Good Tracking for Smaller Non-profit Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

eTapestry is a good constituent management system for a smaller non-profit organization. Our organization has grown in volume and complexity very quickly. This unexpected growth has made tracking a bit more involved than our small team can handle. But with that said, I believe eTapestry has a great capacity for detailed tracking that would help any non-profit as long as it's set up in a way that allows for growth.

Review Source: Capterra
 

Andrew from The First Tee of North Florida

December 2016

December 2016

eTapestry Critique

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The system we found very functional and inclusive in all donor and fundraising needs. The record keeping is great and allows you to track what was sent and when and how often. It allows you to find any donor's information to ask them for another donation or a thank you letter. It is a little on the expensive side and not the easiest system to figure out, but all in all, i would recommend it.

Review Source: Capterra
 

Thea from Bald Girls Do Lunch Inc

November 2016

November 2016

Clunky and old school

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Inflexible forms, reporting and customizing along with deal-breakingly slow to load event registration forms with few design options anywhere close to modern standards turned us totally away from etapestry after a 2 year stint. Even the training videos were stuck in the 1950's. Far too unsophisticated for our use. Asked too few and the wrong questions before diving into our data set-up left us wondering what we would get. Short answer: not what we needed. Their claims of customer service and customization are a fantasy.

Review Source: Capterra
 

Laura from The Oaks Academy

November 2016

November 2016

Some limitations...

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Has a lot of tabs/menus that aren't always easy to understand or navigate. Also not a good way to give clients in database a way to customize the kinds of emails they want to receive from us--it's all or nothing right now.

Review Source: Capterra
 

Kyla from The Oaks Academy

November 2016

November 2016

Appreciation for E-Tap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

For the cost, I feel that e-tapestry has served our organization well. I also appreciate the customer support offered when we hit a road bump.

Review Source: Capterra
 

Julie from The Oaks Academy

November 2016

November 2016

The Oaks Academy E-Tapestry Review

Ease-of-use

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E-tapestry has been fairly easy to use so far. I have mainly used Raiser's Edge in the past, so E-tap has been an easy adjustment.

Review Source: Capterra
 

Lydia from The Oaks Academy.

November 2016

November 2016

Blackbaud/etap review

Ease-of-use

Functionality

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In etapestry, I mainly use the email function. Which is very easy to use, and I love the reports I can see. Being able to email our database at large, or in segments, has changed the way we communicate with our donors. It has been so incredibly helpful to see who opens what, and how individuals interact with our emails.

Review Source: Capterra
 

Ginny from GCSF

November 2016

November 2016

eTapestry is in the dinosaur age

Ease-of-use

Functionality

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Value for Money

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reporting is very cumbersome; lots of clicks to get to where you want to go ; difficult to navigate!

Review Source: Capterra
 

Nathan from The Oaks Academy
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Decent donor software for medium-sized nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
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Value
Support

It's too complicated for small organizations and not robust enough for large organizations. Since bought by Blackbaud, it seems to have been de-prioritized in terms of features, upgrades and design. Customer support is very good - but you'll need them on speed dial. Great people, great company - but this produce needs a little more TLC. Email marketing function is almost un-usable in today's mobile environment. No moves-management function, etc. 'Entirely customizable' means you have to build your own systems within. Great for basic donor info and gift tracking. Took us a couple years to 'right-size' it for us - and even then, when you have more 'work-arounds' than original offerings, you wonder if there's something better.

Pros

Customer service

Cons

Old design, clunky, not intuitive.

Review Source: Capterra
 


April 2016

April 2016

Excellent software

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

eTapestry has been very helpful in managing our database of clients and donors. I spending much less time gathering information for reports, entering data and generating letters than with our old system. I appreciate being able to get more done in less time. And I feel that the quality of my work has improved with the help of this tool.

Pros

I love having the ability to customize the screens based on my job's needs. I'm finding new and wonderful tools on eTapestry every week.

Cons

The "knowledge base" search is practically useless. It's much more efficient to go to Google, type in eTapestry and my question.

Review Source: GetApp
 

Amber from Neighborhood Healthcare
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2016

April 2016

eTapestry Customer Support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database.

Pros

Customer service was fast, knowledgeable, and respectful. I never felt like I was asking a dumb question and they always had an answer.

Review Source: GetApp
 

Marjorie

April 2016

April 2016

Great for the small to mid size nonprofit

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We' recently started using eTapestry for our nonprofit. We have all of our contacts, clients, donors, volunteers and others stored in the program. We absolutely love it!

Pros

We really like that so much is customizable. We were able to work with the set up team to make the program exactly how we needed it to work. I love that I can still go in and add things that I need or get rid of things we don't track anymore.

Cons

It would be nice to have one area that was a simple biography on a donor instead of having several notes to look at.

Review Source: GetApp