Blackbaud CRM

RATING:

3.65

(43)

About Blackbaud CRM

Blackbaud CRM is a cloud-based customer relationship management (CRM) solution designed to help large non-profits manage contacts and multiple fundraising teams, define solicitation and stewardship responsibilities, and interact with donors based on their connection with other organizations. The application enables users to set budgets, identify high-performing donor segments, and measure marketing campaign performance in real-time. Managers can use the custom website content management module to communicate with donors via personal web pages, discussion forums, and social networking platforms. Using ResearchPoint, the prospect research solution, organizations can acquire new patrons or retain current ones, identify opportunities, share information, and evaluate p...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Blackbaud CRM Pricing

To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative.

Free trial: 

Not Available

Free version: 

Not Available

Blackbaud CRM prospect assignment
Slide 1 of 3

Blackbaud CRM Reviews

Overall Rating

3.65

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3

Functionality

3.5

Most Helpful Reviews for Blackbaud CRM

1 - 5 of 43 Reviews

Lauren E.

201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed August 2021

Great if you put in the work!

CORINNE

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Blackbaud is the gold standard

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

PROS

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

CONS

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

ethan

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Blackbaud is a great quality, scalable solutions

PROS

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

CONS

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

Reason for choosing Blackbaud CRM

It provided the most flexibility and user friendly features across all of our internal teams including sales, finance, support and product development.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Avoid at all costs

PROS

The sales team did a great presentation but after implementation support and customer service is awful.

CONS

Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic.

Reasons for switching to Blackbaud CRM

Help grow a non-profit and increase fundraising

Adrienne

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2019

Powerful tool for the Right Organization!

Blackbaud CRM has given us a baseline for what to look for in a software. It has a lot of features and functionality that can be adapted for an organization.

PROS

Blackbaud CRM is a robust system. Constituent profiles allow for you to collect a wealth of information about your constituents and use it to analyze, communicate, and solicit donations or sell your products. You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc. You can also add custom attributes for anything that is not out of the box. There is a lot of support available for blackbaud products and a knowledgeable support team dedicated to answering questions and troubleshooting.

CONS

Software is a little clunky at times, you have to use it as it was intended or create workarounds to make things work. Software is pricey for a non-profit. Learning curve can be high for new users. When it comes to Membership, which is a big part of our business, the functionality is basic.

Popular Blackbaud CRM Comparisons