Blackbaud CRM
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Other Top Recommended Nonprofit Software
Most Helpful Reviews for Blackbaud CRM
1 - 5 of 48 Reviews
Lauren E.
201 - 500 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed August 2021
Great if you put in the work!
CORINNE
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Blackbaud is the gold standard
Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.
PROSWe used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.
CONSIt takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.
Mike
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great CRM for non-profit
The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.
CONSCommunication with other software such as Constant Contact.
Reasons for switching to Blackbaud CRM
Lack of customization and processing options.
ethan
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Blackbaud is a great quality, scalable solutions
What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment
CONSI did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.
Reason for choosing Blackbaud CRM
It provided the most flexibility and user friendly features across all of our internal teams including sales, finance, support and product development.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2024
Robust CRM platform, but feels overcomplicated and outdated at times
Generally good, but it takes some time to get used to the platform and its quirks and inefficiencies
PROSTons of features and pretty good at being customizable, generally intuitive point-and-click
CONSIt is not very efficient in terms of how many clicks it takes to do certain tasks, and it could be updated to not feel like something from 1998
