About Brilliant Directories

Brilliant Directories is an all-in-one directory platform designed to help businesses design and launch online communities. Administrators can utilize available themes to build membership websites or directories and personalize them using brand-specific images, a logo, social media links, text and other elements on a real-time design editor.

The application includes a self-service member dashboard, which allows individuals to access profile pages and businesses to track payment subscriptions, transactions, email history and more. It offers a searchable directory, allowing professionals to submit company details, display corporate listings, engage with leads and gain ratings or reviews. Additionally, Brilliant Directories provides an email marke...


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Supported Operating System(s):

Web browser (OS agnostic)

614 Reviews of Brilliant Directories

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(472)

472

4 stars

(134)

134

3 stars

(13)

13

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 614 results

March 2021

Alexander from MT24

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

After long research I found this perfect solution to build a moving platform

Pros

It is very easy to create a platform. It is like a modular system. The support is perfect. That is why you don't need IT staff. Also, price-performance is outstanding. You can use it as a directory and also as a lead generating system. Also, as a classified website. The dashboard is very well structured. I can write a book about the pros.

Cons

There are no real cons. I have now 6 websites with Brilliant Directory.

Reasons for Choosing Brilliant Directories

Brilliant Directory has much much much more functions than other products.

Reasons for Switching to Brilliant Directories

It is a pre-built system. You can start your project short-term. And with the excellent support, you don't need IT staff in your own company. Brilliant Directory is a fluent system.

August 2021

Martyn from Marketing Bugle

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

I Didn’t Think It Could Be Done – How Wrong I Was

Some of my previous directory software had some features but were either not very well supported, were not reliable or were out of date. Brilliant Directories look after and update every single feature-packed section of their platform which is very encouraging. Support is very fast and knowledable.

Pros

I’ve been ‘looking’ at running a directory for some time now. Using Wordpress, JVZoo and Warrior Plus products and services but NONE have given a satisfactory result. My local community enjoyed my local website for a number of years but it never really turned into something I was planning to do with it. Other directories I’ve managed suffered from lack of support or even the vendors going out of business. So, I needed a format from a vendor I could trust that had first class support in place, a reliable website with an engine that was updated regularly and, also, had to be easy to use. I didn’t think it could be done but, how wrong I was … enter Brilliant Directories. Absolutely everything one could wish for seemed to be included in their offering. Getting started was a breeze as everything is laid out in a sensible order with help every step of the way via text documents with images and or short training videos. I needed to contact support on occasions and they got back to me in a timely manner which did impress me. I now have a clear roadmap to how I can monetise all the features that Brilliant Directories brings to the table. Yes, it’s a big deal to get from starting to the finished article and it won’t be done overnight but, the way everything is presented inside each directory makes it so straightforward and intuitive that any of the usual roadblocks are simply not there. I’m pleased that I came across this software (and the vendor as their track record has b

Cons

Some features are niggly to set up but not because of Brilliant Directories but places like the Google developers section and Facebook Apps which are very complex for a non-techie person. However Brilliant Directories had text and image help files and videos on each step so softened the frustration. Also, support were able to step in to help very quickly.

Reasons for Choosing Brilliant Directories

Brilliant Directories had sensible features (not gimmicks) that can be monetised and keep clients happy. Ease of use, and support are second to none.

Reasons for Switching to Brilliant Directories

Required a more reliable vendor with solid features that were monitisable.

June 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Very Impressive Directory System

Hopefully this is an opportunity to launch a particular tricky directory project I had in mind for years. Can’t wait to get started!

Pros

Having had a first look around their backend I am seriously excited! Most turnkey directory platforms are way too limited to run anything that’s remotely scalable. BrillianDirectories is different. I can see there’s an entire eco-system of extensions available and even their core modules leave little to be desired. You can build a fully customized directory and never worry about lengthy development, hosting, or updating plugins. Apropos development, I am eager to explore their backend access for Tier 5 customers. With MySQL database access I should be able to integrate their backend with existing sites I run.

Cons

While the initial cost for a new site development is low, I have yet to see how their metered-usage pricing effects bottomline once my sites become more popular.

March 2017

Joey from Greater Danbury

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2017

Bait & Switch Tactics

I have been trying to do business and have faith in this company for around 4 years and they continue to over promise and under deliver. I somewhat blame myself for allowing myself to be sucked in over and over again. I have put my best foot forward and have purchased 3 full license plans as well as Executive Coaching and the other "Never Offered Before" services over the years and always end up frustrated. I have focused my efforts on trying to build out one directly properly before trying another. My first full license plan was purchased at a significantly higher price than today's prices. I'm amazed how often they run "Last Chance Offer" specials and again I partially blame myself for allowing to be sucked into it. I recently paid for a platform upgrade because I was told for my site to be fully mobile responsive (even though it was advertised as such), that I needed to spend money which I agreed to. One of my stipulations and actually the main reason for the upgrade is that local businesses would have click to call functionality from the directory. It seems to me that would be a no-brainer functionality. After the migration, I tested the click to call functionality and it was working fine. I have dated emails with them where I discuss the feature working and not working before. Everything was working fine until I noticed about a week ago that it wasn't working again. I notified their customer service and I am being told it is an added feature and I can contract someone from their marketplace. After several back and forth emails, I have had enough of their tactics. This company has a model of sell an out of the box directory and start your online directory tomorrow. They leave out that you will require additional things and they are perfectly willing to sell it to you. They don't stand behind their product and I have sent an email requesting a full refund of every dime I have paid them unless they make it right. I have only asked for what I have paid for and nothing more. I am certain I am not alone in my treatment. I have tried to work it out with them to no avail. All I asked was for a feature that was working, was the reason for my upgrade in the first place is restored.

Pros

It's a great idea

Cons

The customer service is atrocious

Response from Brilliant Directories

Replied May 2017

Hi Joey, I'd first like to thank you for your feedback. We take all of our reviews to heart and use them to help us improve our services. I'm so sorry you feel misled - that was never our intention. All of us here at Brilliant Directories strive to provide the best customer support possible and we want all of our users to succeed. This is why we guarantee 1 business day response times, provide an educational community marketing group on LinkedIn, actively participate in our community forums, and host weekly webinars to allow users seeking help to call in live with questions. While we do offer premium add-ons in addition to our flagship software, they are not necessary to get a profitable directory website up and running. Additionally, because Brilliant Directories websites are built on the Bootstrap framework, all websites are mobile responsive immediately from launch. We are deeply sorry for any inconvenience. We have reached out to you in the hopes of remedying this situation.

August 2021

User Profile Picture

Dr. Virginia from Foresight Center, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Our Search is Finally Over!

Overall, it has been an excellent experience with the Brilliant Directories team. I had many questions and found a lot of my answers in their very active Facebook group. They were very quick to answer all of my questions when I reached out to the team or support. This is literally one of the most comprehensive association/director/membership platforms available and you can have it up and running in a few hours. It is a game-changer for us since we've tried many other options.

Pros

We love the fact that with Brilliant Directories, anyone can have their site up and running ready to accept new embers within a day. This is a mature, robust platform with outstanding features. Our use case is an association with a multi-tiered member directory. After testing the site, we found that Brilliant Directors meets and exceeds our goals. The platform offers many features we had not thought of that will add great value and help us scale quickly. We like the fact that everything is built within the platform and the user interface is pretty good, especially compared to the competition.

Cons

A few of the feature limits, like storage, are potentially a bit low if the site membership grows significant, which is the goal. Fortunately, they have add-ons at affordable prices so the features can grow in pace with the site.

Reasons for Choosing Brilliant Directories

We've been working on our membership and business directory site since 2010. We began with WordPress, then moved on to several SaaS products and all fell short of our goals. After hundreds of hours and thousands of dollars, we are thrilled to find Brilliant Directories as our solution. Our use case is an association with a multi-tiered member directory. The platform offers many features we had not thought of that will add great value and help us scale quickly. We like the fact that everything is built within the platform and the user interface is pretty good, especially compared to the competition. The top three reasons we choose Brilliant Directories are: 1) It is a fully developed mature platform using a done-for-you model, 2) It is feature-rich to support organizations just getting started and those that are in high growth mode, 3) The price-point is a high value with a high return on investment (ROI)

Reasons for Switching to Brilliant Directories

There is no comparison between the two platforms. I don't feel comfortable mentioning the name of our old platform, but the user interface was terrible. Brilliant Directories is a breeze in comparision, not only for us on the adminitstrative side, but for our members as well.