Causecast Failure
Ease-of-use
Functionality
Quality
Support
Value for Money
The Michigan based company I work for recent transition to Causecast has caused a great deal of frustration and heart burn for the users. Causecast is not successful in managing, efficiency, nor following through on time.
Pros
On Line database, easy chat sessions, chat support seems informed.
There is a data base menu that appears to have all 501C3 organizations locally and nationally.
The company works to tailor the product
Cons
Not managed successfully or on a timely basis delivering quality product, Grant approvals, updates on pending grant applications.
Not user friendly, menu options are difficult to decipher when submitting grant applications, viewing or even finding status of grant applications submitted. Grant applications submitted are jumbled together and not able to break them down by month or year but they are chronological.
There is absolutely no notification when a Grant has been paid out nor is there any confirmation documentation.
Grant Applications are not processed according to the customer's quarterly schedule.
When issues need escalation, nothing seems to happen.