VolunteerMatters vs SilkStart MultiChapter

RATING:

4.8

(35)

VolunteerMatters has 35 reviews and a rating of 4.84 / 5 stars vs SilkStart MultiChapter which has 36 reviews and a rating of 4.42 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (35)
4.4 (36)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 10, 2024
September 11, 2019
Pros/Cons
  • Pros

  • Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile.
  • I love having the ability to add graphics to different projects and signing up for a shift is straightforward.
  • Cons

  • Volunteer Matters suggests using Zapier, which charges and additional fee for Salesforce.
  • The Advanced Contact search I think is sometimes difficult to use.
Read all user reviews
  • Pros

  • The members love the ease of renewals and management of their communication preferences.
  • Very versatile options that are all included in one low price. We're very excited for the Chapters features.
  • Cons

  • Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.
  • The email tool is difficult. Overall, the package feels very late 90's.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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4 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos