Get Connected

RATING:

4.4

(93)

About Get Connected

Used by thousands of organizations nationwide, Get Connected is a cloud-based volunteer management solution that provides organizations with the tools to manage every aspect of the volunteer process. Designed for nonprofits, schools, churches, and corporations of all sizes, Get Connected helps organizations improve volunteer engagement, organize teams and groups, and keep track of volunteer involvement. Key features include group and team management, personalized profiles, volunteer tracking and reporting, automated workflows, shift-based scheduling, push notifications, text and email messaging, and more. Get Connected is designed to help organizations promote, manage, and report volunteer contributions. Volunteers can also specify their passion and interest when s...

Get Connected Pricing

No matter your budget, we want to work with you! Request a free demo today to get a custom price quote built specifically for the needs of your organization.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Get Connected Profile

Get Connected Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Get Connected

1 - 5 of 93 Reviews

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Get Connected Got Us Connected!

PROS

What I like most about the product is the ease of use. It is very simple to review messages, tasks, or other items as they arise. It is also simple to connect back to the sponsors of the product with comments or questions.

CONS

The problem I've encountered is that it is tied to GDPR standards. That posed a bit of a problem for our organization, but we were able to make changes in our process to accommodate the issues encountered due to GDPR adherence.

Vendor Response

Hi there, Thank you for leaving us a review! We're happy to hear that Get Connected has been easy to use and helpful in reducing administrative time. Please let us know if we can help with any of the system nuances; the Customer Experience team is here to support you! Best, Annelise

Replied November 2022

Katherine

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Get Connected is a flexible and useful volunteer tool.

Overall Get Connected is a wonderful product. My only wish is that all nonprofit organizations would set up an account for their volunteer and event needs.

PROS

It is very easy to use for both the user and the agency. I love that I can "assume the primary manager" and make changes for our partners, if needed. I love the email tool as a boost in communicating an event or need - when someone receives a personal email the response is always greater. Our specific program, Volunteer Connect, is integrated with our local university's South Serves. That is a valuable way for the students at South Alabama to give back to the community outside of their school needs.

CONS

My experience and use is rather basic, therefore I do not have any suggestions for improvements. It seems that getting our "inside" volunteers i.e. [SENSITIVE CONTENT] to log their hours is cumbersome. I would like a simpler way for them to do so, as they are very busy in their day to day work and volunteer jobs. As an agency we want everyone who gives their time to us to be recognized and for us to note how many hours they give. We just have trouble with convincing them to create an account and record their time for each individual event/meeting etc.

Vendor Response

Hi Katherine! Thank you so much for sharing your experience with Get Connected! Often organizations that begin using Get Connected see an increase in volunteer engagement with the built-in communications tools and ease of signing up and scheduling. Our Customer Experience team would be happy to help with the hours tracking for the specific group of volunteers you mentioned. I think there is a solution that would be ideal for you to make certain those busy volunteers and their hours get recognized. Reach out to us at support@galaxydigital.com, we're here for you!

Replied December 2021

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2022

Do Not Recommend!

First, the platform is not at all geared towards raising money. I should have realized this because they do not heavily advertise this feature. However, the sales rep made it seem like it would be easy to add fundraising and convinced me it would work. Second, the platform is not quick and easy to get up and running. You have to complete HOURS of training that has to be scheduled weeks out in advance. This was also not revealed to me by the sales rep until after they got my money. So my attempt to get a platform up and running within a few days of the disaster turned into 6 weeks. Note, I completed all the training as soon as possible (I took the earliest class and did all the self-paced training) and this was still how long it took. Third, you need a full-time person to manage this platform. It is not something that will run seamlessly in the background. It is basically a database. So you need to have a dedicated person that is pretty tech savvy that is able to spend AT LEAST 20 hours a week managing your platform. Fourth, all the volunteer groups have to ALSO have a dedicated person that ALSO has to go through training! This was a huge turnoff to the civic groups that I pitched this platform to. Finally, after all of these issues, I contacted the company within 6 weeks and explained that this was not what I thought it would be. I asked for a refund. I was denied. They said they do not offer refunds. That meant I was out nearly $5,000 of my own money that I donated to the

PROS

Nothing. I liked what I saw in the demo. But what I actually got after the company had my money was very disappointing.

CONS

Amount of training required to use. Amount of time required to manage. Amount of admins required. Poor customer service.

Reason for choosing Get Connected

Sales rep

Gina

Fund-Raising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Since launching the platform, we are experiencing an even greater interest in volunteering.

Ease of use, better coordination of volunteers, increased marketing and awareness.

PROS

The software is easy to use, looks great online and offers rather robust back-end features for our partner agencies and as the site manager. It's also very user friendly for both agencies and volunteer team managers. We are very excited about the growth we've seen and the positive feedback we've received by our agencies and volunteer users.

CONS

There is nothing that we like least about the software! It's so useful to organizing volunteers and helping us streamline many processes. We still have the issue in our community that we have more volunteers than needs available or posted on the platform. While we have created a custom form on the site for a group of volunteers to request a volunteer need (specifically for teams of 5 or more people), we could use a few more features to help manage these company-based groups and to be able to streamline the process between the group's request, submission of project/needs from agencies specifically for a group, and actually matching the group to a need. We have also had more companies ask about collecting t-shirt sizes or other data from their employees upon sign-up, and I'm still working on a few work-around ideas for this. To address this process, we are currently utilizing a combination of the private volunteer need setting, user groups and initiatives. We may also start setting up custom pages on the site to organize a company's series of private volunteer needs into one centralized page that doesn't initially require a login by the user to view the need.

Vendor Response

Gina, Thank you for your review! We're so grateful you're here as a part of the Get Connected community. It sounds like you have so much volunteer interest! Amazing! Our Customer Experience team is always available with support for your needs with building custom pages and navigating user groups. Best wishes and congrats on having such a great response to your Get Connected site!

Replied August 2021

Melissa

Environmental Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Love This Software!

PROS

This software has really transformed our volunteer program. It makes all the information on our events in one visually appealing, organized place - which is easy to share with someone who wants to know what our organization does. It saves me a ton of time - less emailing volunteers back and forth for signing them up for events. I love the reports section and data exports.

CONS

Some of our less tech-savvy volunteers don't like having to sign up for each event when they come to multiple events a week, every week. I got around this by signing all our core volunteers up for every relevant event, and then whoever actually shows up is checked in using the check-in kiosk.

Vendor Response

Hi Melissa, We really appreciate you taking the time to leave us a review on your Get Connected volunteer management platform. We are so excited to hear that it is saving you time with your events and volunteer communication! We hope to see you at one of our Get Connected events for volunteer leaders. Take care!

Replied November 2022