Galaxy Community Connect is a cloud-based volunteer management solution for nonprofits of all sizes. Key features include task management, shift-based scheduling, event promotion, activity tracking and reporting.
Community Connect is designed to help organizations promote, manage and report volunteers contributions in social events. It helps build a volunteer database that stores their personal details as well as engagement history, set agendas and plan to align volunteers' action with the organization's cause. Users can add volunteers, schedule shifts, assign duties, report on activities and more.
Volunteers can also specify their passion and interest while signing-up and receive recommendations for events that align with their interest. The built-in communication and collaboration tools help volunteers to send and receive messages and share event updates on social media platforms.
Support is offered via phone and email, along with online knowledge repository and community forum.
Lee Anne from United Way of Sheboygan County
Whenever I run into a snag, customer service is friendly and prompt and takes care of my issue immediately.
Maneuverability is an issue. It could be a bit more straight forward in some of the more complicated features, or provide detailed instructions.
C. from UWTC
The ability to educate and inform our community about the specific volunteer needs of local agencies, while providing those agencies with tangible support and a framework for managing their volunteer programs.
Get Connected is perfect for our needs. Agencies have autonomy over managing their individual pages, and users have control over the level of communication they receive. There is a robust help platform, and numerous features we haven't even had time to explore yet.
Nothing - the software is easy to use, has wonderful features, and the company is constantly making improvements. As an administrator, I found the communication filters a little confusing initially, but found all the support I needed in the help center.
Rachel from United Way of San Luis Obispo County
Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions.
To sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account.
Carolynne from Volunteer Park Rapids Area
We are just getting started in our area with building our volunteer base. Everyone is excited about the possibilities.
It has plenty of help menus and seems to be rather self explanatory. Also any question we could not find in the help menus was answered quickly by customer service. The initial training was easy to understand. They also provided a video link so we could all view it again when we need to refresh our memories.
There are so many features that it is going to take me a while to learn all that we can do. After 4 months, I don't think I have used more than 1/3 of the features. But we will get there.
Susanne from Greater Fredericton Social Innovation
Ease of use. Both agencies and volunteers are able to register and navigate around the site intuitively. Add into it the fact that it is visually appealing, and it makes for a great user experience.
Some users are overwhelmed by the number of automatic responses, but that just encourages them to make refinements to their selection of interests, fans and causes.
Michele from Volunteer Center of South Jersey
Employees number: 2-10 employees
It is our main tool to connect volunteers across seven counties in Southern New Jersey.
The easy to use functionality. And that we can connected with other volunteer centers who are on the same platform.
We are connected to another Volunteer Center but we cannot filter out our own agencies and needs. Users on in our local area cannot easily filter out the other Volunteer Center Agencies and needs.
Amanda from Butler County United Way
Employees number: 2-10 employees
We focus on volunteering at United Way.
I like how all volunteer opportunities are in one spot, it makes it easier for me and the potential people to use the site.
I wish we were able to delete certain information ourselves. I needed to ask someone to delete the fake company made in the walkthrough. I wish there was a way to do that myself in case I accidentally approve something I didn't need too.
Gina from Heart of Illinois United Way
Employees number: 11-50 employees
Ease of use, better coordination of volunteers, increased marketing and awareness.
The software is easy to use, looks great online and offers rather robust back-end features for our partner agencies and as the site manager. It's also very user friendly for both agencies and volunteer team managers. We are very excited about the growth we've seen and the positive feedback we've received by our agencies and volunteer users.
There is nothing that we like least about the software! It's so useful to organizing volunteers and helping us streamline many processes. We still have the issue in our community that we have more volunteers than needs available or posted on the platform. While we have created a custom form on the site for a group of volunteers to request a volunteer need (specifically for teams of 5 or more people), we could use a few more features to help manage these company-based groups and to be able to streamline the process between the group's request, submission of project/needs from agencies specifically for a group, and actually matching the group to a need. We have also had more companies ask about collecting t-shirt sizes or other data from their employees upon sign-up, and I'm still working on a few work-around ideas for this. To address this process, we are currently utilizing a combination of the private volunteer need setting, user groups and initiatives. We may also start setting up custom pages on the site to organize a company's series of private volunteer needs into one centralized page that doesn't initially require a login by the user to view the need.
Shelby from VolunteerICT
Employees number: 501-1,000 employees
Our user engagement has increased by 38%.
This tool allows administrators to have master control over the site. Users can easily view and respond to volunteer opportunities. Agencies can quickly and easily export their responses. The best part for our organization is the automated reminder and confirmation emails. The customer care team is top-notch and they respond quickly.
Using this software as a manager takes a little bit of training, especially as a manager. The dependence on an email address as the user's login or check-in has resulted in some users having multiple accounts.
Sarah from United Way of Massachusetts Bay and Merrimack Valley
The software is user friendly, looks amazing on any device, and is incredibly versatile whether you are a macro level organization coordinating your catchment area's volunteer center, a single nonprofit looking to ramp up their volunteer engagement, or an individual searching for volunteer opportunities. Additionally, the support team is one of the best I've ever worked with. Huge props to the crew at Galaxy Digital for working with us whenever we need assistance or help brainstorming!
There's really nothing to complain about in terms of the software - we made a giant leap forward when we decided to move to Get Connected/Galaxy Digital and couldn't be happier!
It allows our community to have a portal for volunteering.
Easy to use and allows people from different skill levels to navigate it easily. It is a great portal for volunteers and agencies.
Sometimes I have to remember the steps to accomplish a task that I do not do frequently. I have to go to the help screen and figure out what it is called to search.
Dominique from United Way of Hernando County
This software is very user-friendly. It was easy to set up and collaborate with partners to get on board with creating accounts and sharing volunteer opportunities. I also liked how customizable the software is and the ability it has to fit our needs.
I will occasionally hear from some volunteers that they find it a little time consuming to sign up and create an account. We also communicate with all volunteers who have a hard time navigating the system to connect with the help forum or to reach out to us with any issues. Galaxy Digital also repsonds prompetly and fixes any issues we may stuble upon.
Shelly from United Way of Onslow
I just started with my company a couple of months prior to the upgrade so for me it was a little overwhelming. I had just started learning the old system when the new one was put into action. I have to admit it was quite intimidating. With the help of some of the ladies from your customer care department, it has gotten a lot easier for me. I am still learning everyday and I hope to one day know the system in and out.
Terri from United Way of the Chattahoochee Valley, Inc.
Employees number: 11-50 employees
I find the software easy to use from the administrator viewpoint and easy for the public, as well. The customer support is excellent! They have been very responsive, in a timely fashion, and always willing to help with whatever issue I might have.
It's easy to use and most of the public can use it relatively easily.
Would like more reporting functions (more detailed). Although I can get all the info on an excel spread sheet, since we've had this system since Aug. 2013 and there are 5,000+ users in the system, that's a lot of info to have to filter through to get what I need.
For most United Ways, this system will work for you and I feel is the best product out there. There may be some really larger organizations that may need more detailed information and more functionality, but the majority will find this meets their needs.
Nikki from United Way for Greater Austin/Hands On Central Texas
Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens.
United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)
April from United Way of Alamance County
We are enjoying it, customer service has been wonderful.
We still have alot to learn and need to get folks more involved with tracking hours.
Erinn from United Way of Eastern New Mexico
We had a very quick ramp up with Get Connected...because they "get it". Easy to manage. Easy to learn and teach. Lots of functionality that volunteers and agency want. Great customer service--helping us overcome obstacles and listening to and acting on our experiences.
Tracy from United Way of Tucson and Southern Arizona
-I think the filter system for distance, interest, age, etc are great! This is especially helpful for students who are younger than 15 years old to find age appropriate volunteer opportunities
-Very easy for Agency Managers to sign up
-The feature to find an agency doesn't work. You can put in the agency name and it will no longer find it, but rather you have to look at the whole list.
-The Group/Team volunteer opportunities is no longer available and this is a HUGE hinderance.
-Not obvious for volunteers on how to sign-up
Response: Galaxy Digital, Galaxy Digital
Date: April 2016
Hey Tracy! Thanks for your kind words and feedback. We have great news for you: our August 2016 Enhancement Release will include a feature that will allow users to search for Agencies by name (yay!). As for the ability to post opportunities for Groups and Teams, you'll be happy to find that it's a setting that currently exists within Get Connected, so please get in touch with our Customer Care team to get you started.
Michelle from Edinboro University of PA
easy to post events
easy to access information
sometimes when we call - it is difficult to just talk to who we want to - it seems we have to make appointments though someone else all the time
campus portal is more cumbersome on the backside than it needs to be
wish the campus portal connected to all site so information could be shared when the students leave our area
Amanda from United Way of Washtenaw County
Pros: -Easy-to-use interface for agencies and admin.
-Improvements happening regularly with system.
-Dashboard on Admin side is very helpful for at-a-glance
Cons: -Look of software from user side is still a tad outdated.
-Would enjoy some additional view options from admin side that allowed you to search or filter for needs or agencies by more than just the few options currently provided. (Ex: when viewing all Needs from the admin side, being able to sort by or view Age requirements, rather than viewing things from the user side only.)
-No contact info included on opportunities
-Email blast user interface is very simplistic
Response: Galaxy Digital, Galaxy Digital
Date: April 2016
Hi Amanda! Thanks for your great feedback. We are always working to improve our system and are working on key Manager Panel updates in our August enhancement release designed to greatly augment your user experience. Stay tuned for upcoming announcements!