Donately software


Donately is a cloud-based fundraising tool for small to midsize nonprofit organizations of all types. It offers customizable donation forms, peer-to-peer fundraising pages, reporting tools and a mobile-friendly interface.

Users can create custom donation forms and embed them in existing websites, as well as create campaign pages. A donor dashboard allows donors can manage their donations, download receipts and build peer fundraising pages. Automatic email receipts are sent for each donation.

Reporting tools allow users to view donation amounts and other campaign data displayed in graphs and charts. Account administrators can give fundraisers access to their metrics and overall campaign performance. The Donately API also allows users to integrate with other software such as Intercom, MailChimp and SalesForce.

Pricing is a percentage of funds raised. Email support and an online knowledge base are available.

Supported Operating System(s):
Web browser (OS agnostic)

104 Reviews of Donately

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  • Jonathon from Salivan Landscape Ltd.

    July 2018

    Easy way for rookies to handle the donations

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It was easy to set up for our team, even for a rookie like myself. I had it easily set up and we started receiving donations almost immediately. The graphs and visuals really helped us to see how we were doing and to see where most of our money was coming from.

    Cons

    As convenient as this is, for us it still does not replace traditional fundraising, a lot of people in our community prefer good old cash donations so this program was not necessarily as useful to us as we had hoped.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jonathan from Innuma Ministries, Inc.

    Specialty: Faith-Based Ministries

    Number of employees: 1 employee

    August 2017

    A bit deceiving, but has many valuable features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Donately offers features that are sometimes hard to find in a donor management system such as full API access and customizable forms.

    Cons

    The pretty forms they show on their homepage have to be developed by a developer. The actual standard form is far less attractive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from Desert Springs Ministries, International

    Number of employees: 2-10 employees

    August 2017

    Great customer support! And the price stays where you can afford it, as you grow!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Assistance setting up campaigns for our online fundraising.

    Pros

    Their explanations about how to embed a custom form to your Wordpress or other website are really easy to follow!
    I was having a problem getting the form to appear on my screen, and Andrew sent me the script corrections right away!
    Otherwise, it's been really easy to set up donation pages.

    Cons

    There is no search feature so that donors can search across Donately and find our ministry... but apparently, that is about to change!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Priscilla from Save A Life Today-SALT

    Number of employees: 1 employee

    July 2017

    Effortless, absolutely the easiest part of our fundraising campaign

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been so easy, It save me time from trying to figure out complicated computer jargon. That gives me more time to do what my non-profit was designed to do...Save Lifes!!! That makes me very happy

    Pros

    The support is by far the best support I have ever experienced. I cannot say enough about how great the support has been. I would recommend this software and company to anyone and everyone

    Cons

    Nothing...I have nothing but positive things to say about this software and company. It truly has been the best I have dealt with

    Review Source: Capterra
  • Sylvia from Sylvia Parker Design

    July 2017

    Excellent solution for medium sized non-profit, support is spectacular!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to implement a great looking donation form. Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding!

    Cons

    It would be great to have more options built into the form editor. I think this will happen with time; the development team seems to be working on improvements consistently.

    Review Source: Capterra
  • Rami from Rescuers Without Borders

    Number of employees: 2-10 employees

    May 2017

    Andrew was an excellent support. We couldn't have done it without him!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    helps us track our donations from our website and enables us to sync with our salesforce.

    Pros

    The ease of use and EXCELLENT customer support set Donately apart from the rest. We wouldn't have been able to do our job without the help of their support team.

    Cons

    Would rather have a system that lets me edit the structure of the donate page. Would love to be able to add more features on my own.

    Review Source: Capterra
  • Jennifer from SEAT Center

    February 2017

    Great value and functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We reviewed several systems and found that donately hit all of our needs and for a good value. Volunteer management, donor management, interfaces with constant contact, and event management. Very user friendly!

    Review Source: Capterra
  • Camilo from The Real Movement

    February 2017

    The Real Movement NonProfit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started using Donately a couple years ago as a way to track, manage, and accept online donations. It's worked, been easy, and operates as a historical record with helpful insights.

    Review Source: Capterra
  • Lauren from Songs Against Slavery

    Number of employees: 2-10 employees

    February 2017

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The thing we like best about Donate.ly is how great their customer service is! They answer our questions the same day that we ask them. Being a small nonprofit, this is extremely helpful as we grow.

    Pros

    Great customer service. Looks great on our website. Easy for users to sign up.

    Cons

    Some limitations on software. Cannot personalize reciepts. Cannot merge contacts. Users who send in checks cannot see their donations online.

    Review Source: Capterra
  • Jordan from Rivers of the World

    February 2017

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Donately isn't perfect, but it's a great tool at a great price. Plus, any experience I've had with their customer service has been incredible... that alone would make me continue using it.

    Review Source: Capterra
  • Kristen from Extended Hands of Hope

    February 2017

    Donation software for small nonprofit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We switched from Anedot to Donatly because of the additional feature of peer to peer fundraising. We haven't really utilized that feature yet but hopefully will in the future. Other than that, the setup isn't much different from Anedot but it is more expensive. It's pretty user friendly. We will keep it for now.

    Review Source: Capterra
  • Tim from thelyonsfam.com

    Number of employees: 1 employee

    February 2017

    Simple Setup - Helpful Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Donately on a Squarespace site to receive donations for a year-long fundraising campaign. Integration with Squarespace was a breeze. The form looks great out of the box and had all the styling customizations needed to make look like it was a part of the site. We had zero issues during setup and have had zero issues with both one-time and recurring payments. The application has many features to suit our needs and their support response time has been less than 24 hours, and often within a couple of hours. Combination of setup ease, overall feel of the application, and helpful support make this a no brainer.

    Pros

    Look and feel, ease of use and install, customer support

    Cons

    Nothing I can think of

    Review Source: Capterra
  • Patrick from J. Patrick Kennedy Consulting

    Number of employees: 1 employee

    February 2017

    A great fundraising platform at a great price that scales with you!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've worked with several start-up organizations over the past couple years and found that Donately fits the goal every time for those org's that need a professional and functional platform that is priced to scale with you. It seems that the creators of Donately get what most nonprofits need with easy-to-create donation forms that are responsive, embed into Wordpress, and equipped with peer-to-peer campaign functionality. Thank you for a great platform at a great price!

    Review Source: Capterra
  • Alex from 600 Million Stray Dogs Need You

    Number of employees: 2-10 employees

    February 2017

    Not bad, just wish it was integrated ...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect.

    Pros

    stats

    Cons

    not integrated with CRS data bases

    Review Source: Capterra
  • Andrew from Give A Day Global

    Number of employees: 2-10 employees

    February 2017

    Donately for Integrative Crowdfunding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Donately provides an intuitive and easy to use platform that integrates well with our website. I've rarely contacted their customer service which is a testament to the ease of their product, but when I have my questions have been answered swiftly. Their backend is organized well and it is easy to find the information that you need. The one downside we have found so far is the financial reporting when connecting through third party apps like Stripe to Xero is less organized but not difficult to figure out. Overall we are really happy with our experiences with Donately!

    Review Source: Capterra
  • Jennifer from Jardin de Amor

    February 2017

    Great way to raise money for a non-profit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Donately for about two years. I chose Donately as a way for my sponsors to donate online because it was easy and straight forward about the admin fee. It has been a great site that continues to become even more user friendly. I would recommend Donately to anyone who runs a non-profit and is in need of a way for people to donate online.

    Review Source: Capterra
  • Grace from Songs Against Slavery

    Number of employees: 2-10 employees

    February 2017

    Overall very satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database. There are a lot of positives of Doantely (including the automatic receipts, it is so easy to use, our donors seem to like it so far!) and a few things our team has found challenging. (isn¿t really clear on how donors can log-in on their own and change information, can¿t easy merge contacts..etc.) But anything we haven't liked, your team has been so willing to try and implement the changes as quick as possible. We LOVE that you all are so easy to get ahold of.

    Pros

    Easy to use and easy to communicate!

    Cons

    Not as clear on how donors can re-access their log-in. We have had donors accidentally create multiple accounts which then can't be merged into one.

    Review Source: Capterra
  • Jason from Charity Defense Council

    Number of employees: 2-10 employees

    February 2017

    Simple & Easy - Super Refreshing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Donate.ly is the most user-friendly donation software I've used. It's very affordable (no fixed fees!), which was a big consideration in our startup phase. We also get top-notch customer service - The support staff is super responsive and always gets me the answers I need. I was excited to learn about some of the new features planned for 2017, especially the more robust campaign functionality. They've built a quality team behind this product and it shows. Two thumbs up. Thanks, Donate.ly!

    Pros

    Easy to use
    Affordable
    Great customer service

    Cons

    Had a couple issues embedding a form on HubSpot, but the support staff was super responsive and helpful. Got it figured out right away.

    Review Source: Capterra
  • Timtohy from Outside the Lens

    January 2017

    From Outside the Lens

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall experience has be satisfactory, but I am not very happy about the fee's. When comparing to other organizations that provide similar services, Donate.ly is more expensive and does not provide anything above and beyond what we can get elsewhere. 5% is a large chunk, but we understand why you need to charge these fee's.

    Review Source: Capterra
  • Yvette from Pittsburgh Parks Conservancy

    January 2017

    Helpful customer service but not robust enough.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Right now, we are unable to accept ACH payments, which is something we'd love to have the capability to do. Also, having only an option of "on behalf of" and a comment box doesn't always meet our needs for gifts, which are often given "in memory of." We end up with many customers putting their own name in that box, so it's clearly confusing. Customer service responds promptly and helps us when they can, but if feels like we spend a lot of time and money working with other vendors to help us do things that Donately doesn't.

    Review Source: Capterra
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