Donately is a cloud-based fundraising tool for small to midsize nonprofit organizations of all types. It offers customizable donation forms, peer-to-peer fundraising pages, reporting tools and a mobile-friendly interface.

Users can create custom donation forms and embed them in existing websites, as well as create campaign pages. A donor dashboard allows donors can manage their donations, download receipts and build peer fundraising pages. Automatic email receipts are sent for each donation.

Reporting tools allow users to view donation amounts and other campaign data displayed in graphs and charts. Account administrators can give fundraisers access to their metrics and overall campaign performance. The Donately API also allows users to integrate with other software such as Intercom, MailChimp and SalesForce.

Pricing is a percentage of funds raised. Email support and an online knowledge base are available.



105 Reviews of Donately

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 105 reviews

November 2018

Conor from K-Motion Interactive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Helped a friend use it.

Pros

A pal of mine set up a travel fundraising campaign to helped children in need. I loved how peers could directly send a donation right through the platform. He raised enough money quicker than expected.

Cons

The ability to reach out to donors is limited. Would be better to be able to send custom messages to donors.

July 2018

Jonathon from Salivan Landscape Ltd.

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

July 2018

Easy way for rookies to handle the donations

Pros

It was easy to set up for our team, even for a rookie like myself. I had it easily set up and we started receiving donations almost immediately. The graphs and visuals really helped us to see how we were doing and to see where most of our money was coming from.

Cons

As convenient as this is, for us it still does not replace traditional fundraising, a lot of people in our community prefer good old cash donations so this program was not necessarily as useful to us as we had hoped.

August 2017

Jonathan from Innuma Ministries, Inc.

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2017

A bit deceiving, but has many valuable features.

Pros

Donately offers features that are sometimes hard to find in a donor management system such as full API access and customizable forms.

Cons

The pretty forms they show on their homepage have to be developed by a developer. The actual standard form is far less attractive.

August 2017

David from Desert Springs Ministries, International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Great customer support! And the price stays where you can afford it, as you grow!

Assistance setting up campaigns for our online fundraising.

Pros

Their explanations about how to embed a custom form to your Wordpress or other website are really easy to follow!
I was having a problem getting the form to appear on my screen, and Andrew sent me the script corrections right away!
Otherwise, it's been really easy to set up donation pages.

Cons

There is no search feature so that donors can search across Donately and find our ministry... but apparently, that is about to change!

July 2017

Priscilla from Save A Life Today-SALT

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Effortless, absolutely the easiest part of our fundraising campaign

It has been so easy, It save me time from trying to figure out complicated computer jargon. That gives me more time to do what my non-profit was designed to do...Save Lifes!!! That makes me very happy

Pros

The support is by far the best support I have ever experienced. I cannot say enough about how great the support has been. I would recommend this software and company to anyone and everyone

Cons

Nothing...I have nothing but positive things to say about this software and company. It truly has been the best I have dealt with

July 2017

Sylvia from Sylvia Parker Design

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Excellent solution for medium sized non-profit, support is spectacular!

Pros

It's easy to implement a great looking donation form. Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding!

Cons

It would be great to have more options built into the form editor. I think this will happen with time; the development team seems to be working on improvements consistently.

May 2017

Rami from Rescuers Without Borders

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Andrew was an excellent support. We couldn't have done it without him!

helps us track our donations from our website and enables us to sync with our salesforce.

Pros

The ease of use and EXCELLENT customer support set Donately apart from the rest. We wouldn't have been able to do our job without the help of their support team.

Cons

Would rather have a system that lets me edit the structure of the donate page. Would love to be able to add more features on my own.

February 2017

Jennifer from SEAT Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great value and functionality

We reviewed several systems and found that donately hit all of our needs and for a good value. Volunteer management, donor management, interfaces with constant contact, and event management. Very user friendly!

February 2017

Camilo from The Real Movement

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

The Real Movement NonProfit

We started using Donately a couple years ago as a way to track, manage, and accept online donations. It's worked, been easy, and operates as a historical record with helpful insights.

February 2017

Lauren from Songs Against Slavery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Great Customer Service

The thing we like best about Donate.ly is how great their customer service is! They answer our questions the same day that we ask them. Being a small nonprofit, this is extremely helpful as we grow.

Pros

Great customer service. Looks great on our website. Easy for users to sign up.

Cons

Some limitations on software. Cannot personalize reciepts. Cannot merge contacts. Users who send in checks cannot see their donations online.

February 2017

Jordan from Rivers of the World

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Great Product

Donately isn't perfect, but it's a great tool at a great price. Plus, any experience I've had with their customer service has been incredible... that alone would make me continue using it.

February 2017

Kristen from Extended Hands of Hope

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Donation software for small nonprofit

We switched from Anedot to Donatly because of the additional feature of peer to peer fundraising. We haven't really utilized that feature yet but hopefully will in the future. Other than that, the setup isn't much different from Anedot but it is more expensive. It's pretty user friendly. We will keep it for now.

February 2017

Tim from thelyonsfam.com

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Simple Setup - Helpful Support

We use Donately on a Squarespace site to receive donations for a year-long fundraising campaign. Integration with Squarespace was a breeze. The form looks great out of the box and had all the styling customizations needed to make look like it was a part of the site. We had zero issues during setup and have had zero issues with both one-time and recurring payments. The application has many features to suit our needs and their support response time has been less than 24 hours, and often within a couple of hours. Combination of setup ease, overall feel of the application, and helpful support make this a no brainer.

Pros

Look and feel, ease of use and install, customer support

Cons

Nothing I can think of

February 2017

Patrick from J. Patrick Kennedy Consulting

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

A great fundraising platform at a great price that scales with you!

I've worked with several start-up organizations over the past couple years and found that Donately fits the goal every time for those org's that need a professional and functional platform that is priced to scale with you. It seems that the creators of Donately get what most nonprofits need with easy-to-create donation forms that are responsive, embed into Wordpress, and equipped with peer-to-peer campaign functionality. Thank you for a great platform at a great price!

February 2017

Alex from 600 Million Stray Dogs Need You

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Not bad, just wish it was integrated ...

Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect.

Pros

stats

Cons

not integrated with CRS data bases

February 2017

Andrew from Give A Day Global

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Donately for Integrative Crowdfunding

Donately provides an intuitive and easy to use platform that integrates well with our website. I've rarely contacted their customer service which is a testament to the ease of their product, but when I have my questions have been answered swiftly. Their backend is organized well and it is easy to find the information that you need. The one downside we have found so far is the financial reporting when connecting through third party apps like Stripe to Xero is less organized but not difficult to figure out. Overall we are really happy with our experiences with Donately!

February 2017

Jennifer from Jardin de Amor

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2017

Great way to raise money for a non-profit

I have been using Donately for about two years. I chose Donately as a way for my sponsors to donate online because it was easy and straight forward about the admin fee. It has been a great site that continues to become even more user friendly. I would recommend Donately to anyone who runs a non-profit and is in need of a way for people to donate online.

February 2017

Grace from Songs Against Slavery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Overall very satisfied!

Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database. There are a lot of positives of Doantely (including the automatic receipts, it is so easy to use, our donors seem to like it so far!) and a few things our team has found challenging. (isn't really clear on how donors can log-in on their own and change information, can't easy merge contacts..etc.) But anything we haven't liked, your team has been so willing to try and implement the changes as quick as possible. We LOVE that you all are so easy to get ahold of.

Pros

Easy to use and easy to communicate!

Cons

Not as clear on how donors can re-access their log-in. We have had donors accidentally create multiple accounts which then can't be merged into one.

February 2017

Jason from Charity Defense Council

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Simple & Easy - Super Refreshing

Donate.ly is the most user-friendly donation software I've used. It's very affordable (no fixed fees!), which was a big consideration in our startup phase. We also get top-notch customer service - The support staff is super responsive and always gets me the answers I need. I was excited to learn about some of the new features planned for 2017, especially the more robust campaign functionality. They've built a quality team behind this product and it shows. Two thumbs up. Thanks, Donate.ly!

Pros

Easy to use
Affordable
Great customer service

Cons

Had a couple issues embedding a form on HubSpot, but the support staff was super responsive and helpful. Got it figured out right away.

January 2017

Timtohy from Outside the Lens

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

5 of 5

January 2017

From Outside the Lens

My overall experience has be satisfactory, but I am not very happy about the fee's. When comparing to other organizations that provide similar services, Donate.ly is more expensive and does not provide anything above and beyond what we can get elsewhere. 5% is a large chunk, but we understand why you need to charge these fee's.