About DonorDock

DonorDock is a fundraising CRM and donor management software specifically built for non-profit organizations. It offers users a user-friendly platform with a wide choice of features. These features include campaign management, contact database, contact management, CRM, donor management, email management and many more. The software was created as a tool that can be used on a daily basis to help NGO's with all their fundraising management tasks.


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10 Reviews of DonorDock

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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July 2021

Danielle from Red River Youth for Christ

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

What did we ever do before Donor Dock?

Overall Donor Dock has greatly improved our donor interactions, fundraiser management, reporting, and goal setting. We love all the tools available and you can use as many or few as you want. They have great templates (receipt, marketing, email, etc) to get you started or you can be creative and create your own. The reports are my favorite feature allowing you to pull any custom data selection you wish. Their bi-monthly user success calls are just another way they go beyond just offering a program, and do live demonstrations and Q&A with their team about the latest or most questioned features. Overall 10/10 would recommend!

Pros

How do I pick just one thing to say? It has become so essential to our everyday use it is hard to remember what we did before it. It took a little time formatting our Quickbooks data into the Donor Dock upload spreadsheet, but it was so, so worth it. The team was great at helping us through this processes as well. It was fun to be able to upload the last 10+ years of data from our organization and be able to see results and trends pretty much immediately. The user interface is clean, clear, and concise and makes tracking donors and donations easy. Their customer service team responds in one business day or less, and it's real people responding. They are constantly rolling out updates to improve the program and adding featutres at no extra cots to you. There is just not enough room in this review to describe everything our team loves about donor dock.

Cons

I have nothing but pros to share. Whenever I encounter a "con," between the resource library, the real people customer service team, and the feedback suggestions options I am usually able to address any "con" head-on. I always feel valued as a person/user and not a number to a subscription. If you are looking for negatives I suggest looking at another program. I have nothing but good things to say about Donor Dock and their team.

Reasons for Choosing DonorDock

Donor Dock is thorough in donor management, affordable, has a very personable and attentive team, all the tools to be successful. To us, there really is no competition, we knew Donor Dock was the wisest use of our time and resources.

Response from Donordock

Replied August 2021

Thanks so much Danielle for the thoughtful and thorough review! We're glad you've had such a great experience with DonorDock, and that any questions have been able to be addressed though our free reference materials and support!

August 2021

Larry from Ephrata Public Library

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Exactly what we needed

Nothing but good things. Glad we ran to this

Pros

Pricing is based on real world non-profit management. Not like the others that would have been more expensive as we grow or donor based.

Cons

A few features are not there yet but I fully believe this is the best solution for our needs and requirements

Reasons for Choosing DonorDock

Service, road map, functionality, cost, and management team

Reasons for Switching to DonorDock

Cost, end of life legacy product, growth potential

Response from Donordock

Replied August 2021

Thanks Larry! Yes, we're happy we can offer unlimited contacts so unlike other tools, we don't charge you more as your organization grows. We're also glad you've joined other nonprofits that have chosen DonorDock over tools like DonorPerfect, D365 or Neon, and we're very pleased you've had a 5 start experience. Thanks for your review!

August 2021

Sky from Jasmin Child Care and Preschool

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2021

Not enough experience.

NA

Pros

I haven't had much time to use it. I like that it can help me organize my contacts.

Cons

It is always difficult to start using new software and make it regular.

Reasons for Choosing DonorDock

cheaper and local

Response from Donordock

Replied August 2021

Hi Sky, thanks for your review of DonorDock. We're glad that DonorDock has helped you organize your contacts. You mentioned that you're just getting started with DonorDock - We would love to share some resources for helping with that. Feel free to attend one of our regularly scheduled live trainings, watch an on demand video training course, visit our knowledge base, or chat with the support team. While starting to use a new software usually involves some learning, we hope these resources will make that learning as easy as possible, and we hope one of these options will help you as you learn! Thanks for your review!

August 2021

Anna from CCRI

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

DonorDock is the way to go! :)

We have loved DonorDock. It is such an intuitive product, the team/customer service is top notch, and the reports we are able to run at the snap of our fingers help us track our donors.

Pros

The ease of use. The people on our team have varying levels of comfort with technology and everyone can successfully use DonorDock.

Cons

I don't think there is anything I like least... It integrates with the things we need it to.

Reasons for Switching to DonorDock

While I liked Peak, we were looking for a more intuitive option that more people from our organization could be comfortable with. We achieved that goal with DonorDock.

Response from Donordock

Replied August 2021

Thanks so much for the review Anna! We're glad that switching to DonorDock has made it easier for you to run reports and use the software on a daily basis.

July 2021

Tina from Christian Adoption Services

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Donor Dock

Donor Dock has helped our small non-profit streamline our Thank You letters to donors and track our donations in an easy way. We are able to pull up reports to see exactly how much we fundraised for a specific event.

Pros

The most impactful feature of Donor Dock is the ability to track donations and streamline Thank You letters to donors. The other feature I like about Donor Dock is the ability to see what was fundraised for different events. It streamlines the reports and really easy to use for non-profits.

Cons

The feature that would be great for Donor Dock would be to integrate it with Giving Hearts Day, if it is not already. We have it streamlined with Stripe and it is able to send automatic Thank You letters to donors, which is a huge time saver for a small non-profit. If it would be able to do that with Giving Hearts Day, that would be amazing!

Reasons for Choosing DonorDock

We chose Donor Dock because we think it's important to support local companies. We also appreciate that they have great support and that they are always improving or adding things to Donor Dock to stay up with the times. They are a great organization that we love to support and want to see them grow.

Response from Donordock

Replied August 2021

Thanks Tina! We're so glad you've been enjoying DonorDock. You may be interested in our Giving Hearts Day Dashboard, you can find more information in our knowledge base.

August 2021

Lisa from ShareHouse, Inc.

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

DonorDock

Pros

DonorDock is very easy to use, no boring trainings needed!

Cons

There are limited standard reports, wish there were more.

Reasons for Switching to DonorDock

Cost savings and local support

Response from Donordock

Replied August 2021

Hi Lisa, thanks so much for taking the time to leave a review! we appreciate it! Thanks for your feedback about prebuilt reports! If you ever would like to see an additional prebuilt report, beyond what is listed, you can always click the "request a report" button. We take these types of suggestions into deep consideration when deciding which improvements to make in the future. Thanks so much Lisa, Glad you're enjoying your experience with DonorDock!

July 2021

Emily from North Dakota Autism Center, Inc.

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

DonorDock is a great tool for any nonprofit!

DonorDock really cares about their product and their users. They really are the best in the donor software business. You will not regret choosing them!

Pros

It is easy to use and the DonorDock team takes feedback from nonprofits so all of it's features are useful and tailored to meet specific needs. It is a great software because the team at DonorDock puts in the extra effort to constantly be updating and streamlining features. They really listen to their consumers and I believe that DonorDock will only continue to improve and make my job easier.

Cons

Not applicable. It is a great tool and super easy to use.

Reasons for Switching to DonorDock

2.5 years ago.

Response from Donordock

Replied August 2021

We're so glad you've found DonorDock to be easy to use. It is an honor to get the opportunity to serve organizations like yours!

August 2021

Lisa from North Charleston Dental Outreach

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Donor Dock al Dente

We have found DonorDock to be excellent in follow up and responding to all questions. They have done so in a very timely manner, with great care and professionalism and resolved all issues.

Pros

Ease of adding donors and their information with ability to enter much helpful information on each individual donor or organization/The reports are easy to run and give a great variety.

Cons

A minor issue, but some of the initial integration had duplicates.

Reasons for Choosing DonorDock

Better integration, support, features, onboarding process and ease of use

Response from Donordock

Replied August 2021

Thanks Lisa! We're so glad you've had a great experience. Hopefully you were able to use the duplicate finder and easy merging functions to make managing and correcting duplicates as easy as possible! We're glad DonorDock has been a great choice for you. Thanks Lisa!

July 2021

MaryAnn from New London Community Meal Center

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Finally a CRM that is Perfect for a Small Organization!

Pros

The product is great, but honestly I think what I like best is the EXCELLENT customer service and on-boarding process!

Cons

Have not found any issues. So far very happy.

Response from Donordock

Replied August 2021

We're so glad DonorDock is meeting the needs of your small organization, and that you've been loving the customer service! Thanks for your review MaryAnn!

July 2021

Angela from United Way of Northwest Florida

Company Size: 2-10 employees

Industry: Philanthropy

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

EXCELLENT

Pros

It has so much and works with so many other programs. Most importantly the support during our transition to this database was excellent.

Cons

I don't have any complaints. I'm still fairly new to it, but so far it's just great!

Reasons for Switching to DonorDock

A lot easier and does so much. Plus it integrates well with so many other programs.

Response from Donordock

Replied August 2021

Hi Angela, thanks for leaving a review! We're glad you've enjoyed our integration features and how found DonorDock so easy to use!