DonorDock

RATING:

4.8

(30)

About DonorDock

DonorDock is a fundraising CRM and donor management software specifically built for non-profit organizations. It offers users a user-friendly platform with a wide choice of features. These features include campaign management, contact database, contact management, CRM, donor management, email management and many more. The software was created as a tool that can be used on a daily basis to help NGO's with all their fundraising management tasks.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DonorDock Pricing

Transparent pricing that won't break the bank - Unlimited Contacts - 0% Donation Processing Platform Fees - No contracts ---- See Current Pricing Details ----- Donordock.com/pricing

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

DonorDock Online Giving Page - DonorDock helps you create embeddable donation forms, or whole donation pages to collect gifts on your website. Gifts can be processed through Paypal or Stripe with 0% platform fees.
Slide 1 of 3

DonorDock Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for DonorDock

1 - 5 of 30 Reviews

User Profile

Mark

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Very happy with DonorDock for our small non-profit

We've had a very good experience and things have been working smoothly for us. During our initial ramp up, there were some issues and limitations that we surfaced, but the DonorDock team was very prompt and supportive in helpful resolve things. Very pleased with our interactions.

PROS

DonorDock provides an easy-to-use product that nicely meets the needs of our small non-profit. We have just over 2,000 contacts in our database, some with email addresses and some only with U.S. mail contact info. We manage donations, email newsletters, etc. The integration with Stripe has worked seamlessly. We like the fact that this is an active project with improvements and new features continuing to be added. We also have had very good luck with their Support. Prompt and helpful. The reporting features also provide a lot of flexibility and work well.

CONS

The features for creating various communications, whether email or .pdf, can be fairly limited and simplistic. Better than some, but certainly that's not a core strength of DonorDock. And there seem to be some database fields that we don't have access to or are not visible in a data dump. But in general, these are rather minor things that don't overshadow the many positives.

Reason for choosing DonorDock

Better features, better UX, met our requirements, ease of use, active development.

Reasons for switching to DonorDock

Donor Tools had become very dated and we desired some newer features and a product that was more actively supported. The newer version of Donor Tools was very limited and didn't meet our needs.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Simplest Donor Management Tool

It's so much easier to use than any other donor management system I've tried. It's also the cheapest. The team is super friendly too, so anytime we have questions, you're taken care of immediately.

PROS

Everything is very intuitive to figure out, so I don't have to spend any time training how to do something new. It's simple, easy, and includes a newsletter option so I could get rid of that additional expense.

CONS

Honestly, nothing. They are the greatest to work with so if you ever come across a functionality you wish it had, you simply need to let them know and they make it happen.

Reason for choosing DonorDock

Price, ease of use and customer service were all best with DonorDock.

Reasons for switching to DonorDock

The software we were using kept raising prices and was extremely difficult to use.

Sky

Non-Profit Organization Management, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Not enough experience.

NA

PROS

I haven't had much time to use it. I like that it can help me organize my contacts.

CONS

It is always difficult to start using new software and make it regular.

Reason for choosing DonorDock

cheaper and local

Vendor Response

Hi Sky, thanks for your review of DonorDock. We're glad that DonorDock has helped you organize your contacts. You mentioned that you're just getting started with DonorDock - We would love to share some resources for helping with that. Feel free to attend one of our regularly scheduled live trainings, watch an on demand video training course, visit our knowledge base, or chat with the support team. While starting to use a new software usually involves some learning, we hope these resources will make that learning as easy as possible, and we hope one of these options will help you as you learn! Thanks for your review!

Replied August 2021

Loretta

Civic & Social Organization, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

DonorDock for Small Nonprofit

DonorDock is regularly evaluating its platform and making updates, to include engaging user feedback. Customer service is quick, responsive and helpful.Data is a powerful tool and a tool that small nonprofits deserve to have too and not at outrageous costs. DonorDock has provided us a centralized platform for collecting, organizing, and analyzing crucial data. By capturing and analyzing data on donors, fundraising campaigns, and program outcomes, we are gaining more insights into our fundraising efforts. This data-driven approach enables us to identify areas for improvement and make informed decisions.We finally feel like we are actually in the game to manage fundraising goals rather than trying to understand dozens of spreadsheets that don't talk to each other in ways that we really needed!

PROS

Implementing DonorDock for us was a game-changer. DonorDock offers a multitude of benefits that streamline operations, enhance fundraising efforts, and foster stronger relationships with donors. By leveraging the power of a CRM, we have optimized our efficiency, increased our impact, and are achieving long-term sustainability in the work that we do.

CONS

The only thing that we have found that we are missing is a way to connect events to DonorDock, such as a way to sell tickets for fundraisers and track them through DonorDock vs. setting up a separate process for this and having to input data into the system for each ticket sold.

Reason for choosing DonorDock

It had everything we needed. DonorDock didn't try to sell us on things we didn't need, especially being a small nonprofit, some functionality just doesn't make sense for us to have. DonorDock's costs were reasonable and the customer service has been great along the entire process. We didn't feel like we were getting a sales-pitch or pushed into using DonorDock which was much appreciated during the process.

Jenny

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

We love DonorDock!

PROS

We love how easy it is to use the software. Other software systems we've used have taken days if not weeks to know how to do the most basic things and DonorDock was so easy to navigate. We are able to tailor our communications to our donors with the help of our marketing team and it looks just like we sent the email individually. The online giving pages are easy to set up and modify as needed.

CONS

There are some aspects of the software that I wish it had. For example: it would be nice to have a way to toggle between a primary address and a secondary address so we aren't having to manually manipulate a mailing list when some of our donors are down south for the winter; it would be nice to have the ability to run a report of total giving by year to be compared to other years, right now we pull a list for each year separately, merge them together and then make it all coherent it's very cumbersome.

Reason for choosing DonorDock

Pricing was the main factor along with ease of use.

Reasons for switching to DonorDock

The company that hosted the Dynamics system decided to not put anymore investment into keeping the software current and we needed something that was more user friendly.