DonorSnap Software


 

DonorSnap is a cloud-based donor management and fundraising solution for the nonprofits who are having problems with tracking donors, spreadsheets or homegrown databases. It helps users centralize donors, volunteers and members in a single solution. It offers reporting, import and export capabilities, calendar reminders and email marketing through integration with Constant Contact.

DonorSnap provides users the ability to add custom fields to any area of the database and can set up data tracking specific to the unique needs of the organization. It is capable of handling databases with more than 100,000 contacts.

DonorSnap’s tickler calendar reminder system and the notes system schedule and track every interaction with a donor and with the query feature. Users can quickly and easily target specific donor groups and then use the integration with Constant Contact to send mass emails or acknowledgement letters.

Pricing is per month and is based on the number of contacts in the database.

 

DonorSnap - Quickly see your pending workflow
 
  • DonorSnap - Quickly see your pending workflow
    Quickly see your pending workflow
  • DonorSnap - Set up tickler calendar reminders
    Set up tickler calendar reminders
  • DonorSnap - Filter/Sort your contacts quickly
    Filter/Sort your contacts quickly
  • DonorSnap - Create comprehensive queries easily
    Create comprehensive queries easily
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

67 Reviews of DonorSnap

 

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Software Advice Reviews (9)
More Reviews (58)

Showing 1-9 of 9

Carol from Servants at Work (SAWs)
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

DonorSnap Best Value Donor Management Software for the Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This cloud-based software provides the tools we need, but takes time to learn and was, by far, the least expensive. The program lets us manage all of our donor information in one spot. We are able to attach documents, such as grant applications and submitted grants. Using DataMiner Platinum, we can develop sophisticated report criteria. We can also show all recent donor information on the Dashboard. It has proven invaluable to our organization. Many training videos and help pages are available to help you every step of the process and the emailed help response is excellent and personalized.

Cons

The appearance needs to be more attractive, updated, but that doesn't affect performance. I have found DataMiner Platinum to be difficult to learn, but pre-built reports are included and helpful.

Review Source
 
 

Lori from lutheran high school
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

For a small non-profit, this is a nice easy entry into the world of databases

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy sign-up, fast turnaround on data, set-up has been fairly self explanatory, report pulling is not too complicated

Cons

trainings are sub-par, wish they had chat support - waiting for an answer when you are in the middle of something is annoying. don't like the fact that when you do a search, it brings up ALL the entries instead of just finding the names.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Low monthly price, all the features and reports needed to make your job easier. Customer service is prompt and there are a lot of tools/videos to get you through any common question or "how- to".

Review Source
 
 

Brian from Walden's Puddle
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Overall good program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really don't know if it is worth the cost, one could easily do the same thing in Excel, but having it in the cloud or online does help. I am not sure if it is worth over money for that capability and the ability to know which are your most recent donors.

Pros

Database software that allows you to track donations. It is all online, so multiple people can check donor numbers, input new donors or donations as well as look at yearly performance.

Cons

Too cumbersome and not very user friendly. It takes a while to navigate, so there is definitely a steep learning curve to make it easier fro you. Another weakness is it is difficult to just send email thank you letters to individuals. This would greatly improve the services they provide.

 
 

Alice from TennGreen
Specialty: Environmental

September 2016

September 2016

Unfriendly Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Remote access (although not mobile); Low cost compared to other products.

Likes Least

We purchased DonorSnap, but from the half-hour of the first training, I regretted the purchase. There were many more "No, you can't do that"s in the training than I expected knowing that it is a low-budget database, and reports promised during sales pitches were not available once the contract was signed. In one instance, when I recommended a work-around for pulling reports that show gifts AND pledges, I was rudely instructed that "a decision like that would have to go to the ~board~"... ?

The fact that you cannot call a number to talk to a person frustrates me; you have to send an email and they will reply to you within four hours during business hours. They were unable to provide very basic reports (such as, gifts and pledges between x and y dates by persons/households with a specific attribute--because why on earth would you want to know what your board members have contributed within a year); unable to handle soft credits; unable to sync ticklers and interactions. This is far too simplistic to be of any use; I regret the purchase and, within three weeks, was searching again for a new database.

Recommendations

Seek out reporting features that are real-world required--pulling multiple reports and heavily relying on excel is unproductive and goes against the purpose of a donor database.

 
 

Luke from Alpine Theatre Project
Specialty: Arts & Cultural

March 2015

March 2015

A great, inexpensive Donor Management System!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to setup and has a lot of great features. The customer service was excellent.

Likes Least

It lacks some of the more robust features of a higher-end system.

Recommendations

For small nonprofits, DonorSnap is a great system. It's inexpensive, and easy to use.

 
 

Dru from Arrow Education Foundation
Specialty: Philanthropic Foundations

March 2015

March 2015

DonorSnap Easy & Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

DonorSnap is a small company that gives big service! I really appreciate that I can ask for help and receive a response in a timely fashion (usually within just a couple of hours or sooner). One of the reasons we went with DonorSnap was because they offered a lot of what larger companies offered, but at far less the cost. While they didn't have all the bells and whistles, they didn't pretend to either. We needed something easy to operate. I love that the screens all work basically the same. You don't have to remember how things work from screen to screen. The reporting system encompasses every data field (theirs or our customized fields) and is a breeze to utilize. They advertised "no hidden costs" and after 3 years, that's still true. I've sat in on numerous free webinars that have all been timely within the fiscal year and presented in a concise manner. I like the 20 minute specific lesson experience led by knowledgeable instructors and also learn from questions asked by other attendees. But back to the bells and whistles. Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage. I know that there's a lot more to this product than I utilize, but I like that they give me the opportunity to check out new software features with their webinars. I can't think of any other company (that I initially considered) that didn't charge for every little features and support - whether I needed them or not! I'm very happy with DonorSnap!







Likes Least

I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.

Recommendations

If you're looking for a company that listens and genuinely wants to meet your needs, then DonorSnap will not disappoint.

 
 

Floyd from Sonoma County Philharmonic
Specialty: Arts & Cultural

March 2015

March 2015

DonorSnap works

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It does what we need it to do well. The screens are easy and anyone can do the entries.

Likes Least

I have nothing to say bad about them. It worked on first release.

Recommendations

Compare DonorSnap features to more expensive solutions and then choose DonorSnap.

 
 

Terry from Civic Garden Center
Specialty: Other

December 2014

December 2014

Why I love DonorSnap

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is, by far, the easiest donor management database that I've used in the past 10.5 years. The migration from our previous system into DonorSnap went smoothly and quickly. The ease of data entry, custom fields, and reporting make it, well, a snap. I have been most impressed with the various means of training from web classes, online videos (on each page of DS), and the support. If I run into a problem, I send off a quick email, and the response time is always prompt.

Likes Least

I would like to see DS offer a shopping cart. As it stands now, a customer can only register online for one class or event at a time. They have to enter credit card info for each one separately.

Recommendations

Take the tour that is on the DS website. If this doesn't provide you with enough info, call DS. They will go over the demo with you.

 
 
 
Showing 1-20 of 58

Stacey from Anick & Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I can't say enough about the DonorSnap program itself and the staff behind it. Simply amazing!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy reporting
Easy data entry
Duplication Management
Website Integration

Pros

I manage a number of databases for various nonprofit clients across the United States. DonorSnap is by far one of my favorites. It's extremely easy to use. On the occassion, I need help with a query, report, import, or anything, someone is ALWAYS there to help...very quickly!!! When I have a client that needs a system to track their gifts, I will always refer DonorSnap. So many nonprofits cannot afford an expensive system, however, still want the functionality, DonorSnap does this for them. The cost is beyond affordable and functionality rivals any Blackbaud product in my opinion.

Cons

To be honest, I can't say that anything is really a con to me. The DonorSnap team is continually coming out with additional features to enhance an already great system. All the while, keeping the price extremely affordable.

Review Source: Capterra
 

Gail from Children's Dyslexia Center-Madison

April 2018

April 2018

DonorSnap is a great toolbox for our nonprofit.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

DonorSnap is an affordable and easy to use program. Input is simple, and you can extract data to use for a variety of needs ... letters of acknowledgement, mailings, etc. It also interfaces with other programs (eg Constant Contact). And, there are links to "help" or "instructions" on every screen should you need it. There are also free instruction live sessions offered, which I have taken advantage of.

Cons

There is a little bit of a learning curve involved to get up and going with some of the tools (eg reporting). But, as I mentioned in the "pros" area, there are many "help" and instructional tools on every screen.

Review Source: Capterra
 

Marlane from The Friends of the South Pasadena Library, Inc.

April 2018

April 2018

If you have any experience at all with a database, this is easy to learn and use. Great value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Coordinated Thank You/receipt response along with keeping accurate records. Set up merchant banking for online donations. Easier annual report writing due to queries ability. Able to more efficiently coordinate snail mail campaigns due to label making based on quires.

Pros

I feel it is targeted to exactly what we are, a small non-profit, that wants to stay organized, legal, and grow using electronic transfer of funds coordinated with a website.

Cons

I would more standardization of use between types of things I might want to do, for example a printed thank you versus a emailed thank you.

Review Source: Capterra

  Response: DonorSnap, DonorSnap

Date: April 2018

April 2018

 

Hi Marlane,

Thank you for the great review!

DonorSnap

 

George D from The Deerwood Foundation, Inc.

April 2018

April 2018

Fantastic! I went from 0 to full speed in no time! Best decision I made last year.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, functionality, ease of transferring data from the old records, tremendous support and quick response time. The tutorials are very well done with a library of helpful videos. The versatility of DonorSnap is incredible and more than I think we will ever need.

Cons

I can not think of even a minor problem!! So far I have not had single question that either I couldn't figure out quickly or the tutoring videos and live tutoring have not been able to solve. For twice the cost you can not find a better management tool.

Review Source: Capterra

  Response: DonorSnap, DonorSnap

Date: April 2018

April 2018

 

Hi George,

Thank you for the great review! We appreciate your business and support.

DonorSnap

 

Karen from Pocono Services for Families & Children
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

It has been very easy to start up with the program, great to see the customization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can customize a lot of items to your needs. You can get very creative with the software to suit your event and organization.

Cons

The only con is I wish there was a setup booklet for the forms formatting. But other then that with a little time it can be figured out.

Review Source: Capterra
 

Laura from Spare Parts
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Donor Snap was easy to set up. Customer support was right on it, and with us every step of the way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to establish a CMS for our organization with ease and reasonably priced.

Pros

The amount of features for the cost is amazing. Features such as being able to set up a donate button for our website and connect with an existing Constant Contact account. I love the ease with which the contact profiles can be edited, and adding donations is a breeze. The reporting features are easy to use and very helpful. They have a plethora of 'how to' videos really, for anything you need to do. I have used several other constituent management systems, and frankly, for the money, this is an excellent software. Plus, when I was looking for a CMS, this was the least 'hard sell' communications I experienced. I appreciated that.

Review Source: Capterra
 

David from Covenant Youth of Alaska

December 2017

December 2017

This is an excellent database platform. Not flashy, but very sufficient for our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This database does everything we need it to and more. We're a smaller non-profit with 1500 donors. The database makes searching for information and pulling reports simple while providing all the details we need. The BEST part of DonorSnap is their incredible customer support team. They've never taken more than a few minutes to respond to email questions with clear and concise answers. They answer in a way that not only gives you what you need, but teaches you how to find it next time. This team is really on top of their game. Our organization also just launched the new partnership DonorSnap has with goEmerchant for our online giving and feedback from our donors has been very positive. Nice to have it all in one system.

Cons

This software is not flashy or polished. Then again it doesn't have a premium price tag. Once you learn the software though you'll find it has everything most people need to successfully manage an organizations donors/volunteers/etc. I think there are a few functions that would be great to add, but honestly, when I've asked the support team - 2/3 of the time they are already working on that next new feature! For example - one area that is lacking is regional donor search features. We have donors all across the country and when I go visit a certain area it would be great to search for all donors within 50 miles of a certain zip code for example.

Review Source: Capterra

  Response: DonorSnap, DonorSnap

Date: December 2017

December 2017

 

David,

Thank you so much for the feedback. Regarding the proximity report... we actually have this ready to go on our testing site. It will go live in the next batch of updates. You'll see that option in DataMiner Platinum by adding the zip code field to the query builder. Let us know how it meets your needs!

 

Carol from Gathering for Women - Monterey

November 2017

November 2017

We are so happy with DonorSnap. It meets all our needs and is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are a midsize nonprofit and find that DonorSnap provides all the functionality we need. We purchased it when we were small and as we have grown and needed more functionality, DonorSnap had what we needed. The customer service is amazing and the online video tutorials have been extremely helpful. I know DonorSnap will be able to take us well into the future. Lastly, it is easy to use and new staff can quickly get up to speed.

Cons

Nothing comes to mind other than I wish they had more standard reports so that non-techies like me could more easily get relational data easily.

Review Source: Capterra
 

Jill from Know The Truth
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Being a new user, the software has been fairly easy to understand and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Already provided

Pros

The software's simplicity. It is reasonably easy to design reports and customize fields in order to gather data for reporting purposes. DS provides training, which is also very valuable. We undertook a growth campaign in October and the support from Customer Service was top notch. My DS contact "Mark" was extremely helpful and willing to go the extra mile to make our campaign a success, for which we are grateful.

Cons

Would like easier functionality regarding product fulfillment and tracking inventory. The current methodology is cumbersome and unfortunately can't be done in batch mode.

Review Source: Capterra
 

Trish from Alaska Wildlife Conservation Center

November 2017

November 2017

Great customer service. As a new user, I received excellent response to my questions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

DonorSnap keeps all of our donation information in one tidy place, and makes reports easy to create.

Cons

The software does a lot, so there's a learning curve. There are a lot of choices and I only use a few of them.

Review Source: Capterra
 

Jeanne from Covenant Life School
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

This database does everything you need for a low price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.

Pros

I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.

Cons

Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.

Review Source: Capterra
 

Courtney from Animal Welfare Society

March 2017

March 2017

Above and beyond expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For our 50th Anniversary a designer produced a commemorative letterhead for us. This letterhead was causing huge problems for our donation acknowledgment letters, to the point we could not even upload them into DonorSnap.

I contacted help, to see if they had ay suggestions. Customer support worked with me both on the phone and after, taking the elements of our letterhead and turning it into a working document. He even added our text back into the document - even merge fields! He went above and beyond my expectations and we are all so grateful for him taking the time to solve our problem.

Review Source: Capterra
 

Robert from Reach One Touch One Ministries Canada

January 2017

January 2017

Couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When researching a donor management system, the key factors were price and functionality. Customer support wasn't even much of a consideration. It was (and is) however, the exceptional level of support that has us raving about DonorSnap.
By the way, the functionality and pricing are pretty fantastic too.

Review Source: Capterra
 

Cris from Connellsville Area Community Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Donorsnap helped with a "flood" of donations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Connellsville Area Community Ministries has been a customer of Donorsnap
since the summer of 2013. We track our monetary and in-kind donations
with your system and generate thank you letters and end-of-year
contribution statements. We also track our volunteer hours. By the end
of August 2016 we had approximately 1300 records in our system.

Then, on August 28, 2016, our town was hit with a flash flood that
affected 300 homes and the donations started to pour in. We took in
more than $22,000 the first day! At this point, we have collected more
than $650,000 for the flood recovery effort. With Donorsnap's help, we
were able to generate more than 1500 thank you letters in a three month
period.

We could not have acknowledged that kind of volume by hand. We really
needed Donorsnap. Thank you! We appreciate the work that you do!

Blessings,

Cris McDonough
Assistant to the Director
Connellsville Area Community Ministries

P.S. In addition, your customer support is always timely and I appreciate the improvements you have made over the past three years to make data tracking easier. Your training sessions are efficient and helpful. In comparison to other programs of this type, yours is very affordable. Keep up the good work.


Pros

It is very flexible.

Cons

It's all good.

Advice to Others

Try it!

Review Source: Capterra
 

Laurie from Cancer Legal Line

January 2017

January 2017

Really great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and best of all -- very responsive and knowledgeable customer support! I highly recommend!!

Review Source: Capterra
 

Reggie from Paris Landing Community Fire Department
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the 3rd CMS/database program we have used. Donorsnap is by far the best. Their pricing is reasonable. The ability to customize is almost limitless. Help is always just a mouse click away no matter where you are in the program. Support always responds quickly and the staff is very knowledgeable and helpful. With their past recorded training webinars listed in the help section, it's a simple matter to get immediate training on anything in the program. And they always have new training classes scheduled you can sign up for. As a NonProfit Volunteer Fire Dept, we have some unique requirements that other nonprofits may not have. The ability to add custom fields allows Donorsnap to meet these requirements with ease. It works very well with Microsoft Word for mail merge operations and or email communications. Also works well with Excel for importing and exporting information for mass updates. Since we started using Donorsnap we have seen an approximate 10 % increase in our donations in the first year vs the other program we were using. I highly recommend giving Donorsnap a try.

Pros

Ability to customize to our unique needs.

Cons

No Cons

Review Source: Capterra
 

Kyle from The First Tee NorthFlorida

December 2016

December 2016

DonorSnap Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

For collecting donations and keeping in touch with the past and current donors it is a great system for the price.

Review Source: Capterra
 

Susan from A Step Ahead Chattanooga

November 2016

November 2016

DonorSnap is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use DonorSnap not only to manage donations but our volunteers as well. Very user friendly! And we love the reports.

Review Source: Capterra
 

Ann from Opening Doors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

DonorSnap is affordable and full featured!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Opening Doors operates two homeless shelters for women and children in Dubuque, Iowa. In our search for a new donor software package, we asked around and DonorSnap was highly recommended by two local nonprofits. After the initial demo, it was clear to us that the software was affordable, and it had the reporting functions and ease of use that we were seeking. We love how easy it is to send out donor thank you letters quickly and efficiently which saves us so much time. Every week our staff is learning more and more about all of the features that are available to us. DonorSnap's sales and technical support staff are also top notch. We would highly recommend DonorSnap to nonprofits of any size!

Pros

Ease of use, rich reporting features, mail merge for thank you letters, search features

Cons

Nothing!

Advice to Others

For the busy development or finance professional, DonorSnap save nonprofits time and money!

Review Source: Capterra
 

Kelley from SJC Parks Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Poor "start-up" process, you're mostly on your own

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

If you haven't used donor management systems before, you are in for a steep learning curve. This vendor rushed us to complete our training (must have needed to get it off their status report), and we've been playing catch up ever since. That "training" was essentially useless.

There are weekly group training sessions conducted online, however, they rarely touch on the things that we need, when we need them. It's hard to say a product contains great features or is a good value when you aren't able to use it in the ways that you'd like to and you're largely left to fend for yourself to get real value out of the system.

It's a shame we didn't have a better start-up experience, because that might have changed a lot for the better. We've been told, "We can offer you additional training - for an additional cost." Not really an option when a small non-profit is on a tight budget as it is - getting nickled and dimed to death in order to make basic use of a product is a problem.

If someone is already used to a similar product, it would probably be much easier to get up to speed. Unfortunately, that is not the case for our organization and the lack of adequate support in the early going has created ongoing issues for us. Meanwhile, we pay our monthly "maintenance" fee every month.

I could recommend this product with reservations - just have reasonable expectations for what you're getting. In my experience, they will over-promise and under-deliver.

Pros

Online access

Cons

Support staff only available by email; start-up training is inadequate for inexperienced users

Review Source: Capterra