DonorSnap software


71 reviews(4.5/5)
71 reviews(4.5/5)

DonorSnap is a cloud-based donor management and fundraising solution for the nonprofits who are having problems with tracking donors, spreadsheets or homegrown databases. It helps users centralize donors, volunteers and members in a single solution. It offers reporting, import and export capabilities, calendar reminders and email marketing through integration with Constant Contact.

DonorSnap provides users the ability to add custom fields to any area of the database and can set up data tracking specific to the unique needs of the organization. It is capable of handling databases with more than 100,000 contacts.

DonorSnap’s tickler calendar reminder system and the notes system schedule and track every interaction with a donor and with the query feature. Users can quickly and easily target specific donor groups and then use the integration with Constant Contact to send mass emails or acknowledgement letters.

Pricing is per month and is based on the number of contacts in the database.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

71 Reviews of DonorSnap

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  • Celeste from The First Tee

    Number of employees: 51-200 employees

    September 2018

    Great solution for small nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    DonorSnap is easy to use. My favorite feature is the form builder; the forms integrate nicely with our website and are a great solution for event registration forms that import the data directly into the CRM. I've used both DonorSnap and Saleforce for registration and hands down DonorSnap is far more reliable, simpler, and offers better customization for our needs vs Salesforce. It's also far easier to use both as the administrator and as an end user. I've never had a DonorSnap form fail me. I can't say the same for Salesforce.


    We use DonorSnap for tracking donors, volunteers, and participants in our programs.

    DonorSnap keeps their software updated and is very good about offering training and notifications of any server maintenance that may disrupt use (it never does).

    Cons

    The report features are very robust but not always intuitive to set up and run. Fortunately if you get stuck, DonorSnap's support team is fabulous and will help you to figure it out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christa from Northville Educational Foundation

    July 2018

    Great value! Gives us everything we need and more at a fraction of the cost of our previous system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a small non-profit that used to have a big donor software system. It was cumbersome--training new people always took some time. Reporting was confusing--we were never was sure that we were getting what we asked for. Support was adequate. The worst part is that the company seemed more concerned with selling add ons and upgrades than making sure we had what we needed.
    Moving to DonorSnap was such a relief! It is a lot more intuitive and easier to use. It has all the functionality we need and some to grow into. The support is very responsive but most of the time I can find what I need in the webinars and online videos that are available. I love the on-line responsive forms that keep donors on our website and the reporting that doesn't require me to write code. We are starting to take advantage of the prospecting aspects--tracking our donor contacts and using ticklers to make sure we follow-up in a timely manner. The mobile app is great for our Board members to have accessibility when they go out on donor visits. They can enter notes on their visit right on their phones! The Staff is wonderful--they want you to be successful. They have all come from the non-profit world so they understand your needs. The fact that it has all the functionality it does at such an affordable price is amazing. I have been recommending DonorSnap to the other Ed Foundations in our area.

    Cons

    Ironically, the one thing that took me some time to adjust to was its flexibility. I was so used to having to work within the constraints of a system. I went from, "It doesn't work that way" to "Sure, you can do that!" I really appreciate all of the things I can do to customize DonorSnap to fit my needs. . . define user profiles individually, add and customize fields, rearrange my dashboard to view what I want to view. . . it has all been great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alexis from Mission Animal Hospital

    Number of employees: 11-50 employees

    June 2018

    Impressive software for a good price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is incredibly inexpensive and gives most of the functionally most small nonprofits need to get gifts processed and access data.

    Cons

    It would be nice if they provided more information / functionality on common best practices for instance, memorial gifts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Reggie from Paris Landing Volunteer Fire Department

    June 2018

    Donorsnap is by far the best Donor Management Software program we have ever used.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customization is virtually unlimited. The Vendor is very easy to work with and offers free training classes geared to your needs. Support is quick usually in a couple of hours. Help is instantly available at any place in the program. The Vendor is constantly adding new features and improvements at no additional cost. Entirely web based, allowing access from anywhere there is an internet connection. Offers unlimited users at no additional cost. Access for each user can be tailored to their needs. Offer a mobile app for iPhone. The price is very competitive with other companies and may be paid monthly or yearly. We have seen a marked improvement in our donations since we began using the program. We highly recommend this program for any non profit who solicits donations and or performs fund raisers

    Cons

    While they offer a mobile app for iPhone, they also need a mobile app for Android. Mass updates are a little bit cumbersome by requiring information to be exported to Excel, updated and then imported back into the program. However, the process is simple and straightforward.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stacey from Anick & Associates

    Number of employees: 11-50 employees

    May 2018

    I can't say enough about the DonorSnap program itself and the staff behind it. Simply amazing!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy reporting Easy data entry Duplication Management Website Integration

    Pros

    I manage a number of databases for various nonprofit clients across the United States. DonorSnap is by far one of my favorites. It's extremely easy to use. On the occassion, I need help with a query, report, import, or anything, someone is ALWAYS there to help...very quickly!!! When I have a client that needs a system to track their gifts, I will always refer DonorSnap. So many nonprofits cannot afford an expensive system, however, still want the functionality, DonorSnap does this for them. The cost is beyond affordable and functionality rivals any Blackbaud product in my opinion.

    Cons

    To be honest, I can't say that anything is really a con to me. The DonorSnap team is continually coming out with additional features to enhance an already great system. All the while, keeping the price extremely affordable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gail from Children's Dyslexia Center-Madison

    April 2018

    DonorSnap is a great toolbox for our nonprofit.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    DonorSnap is an affordable and easy to use program. Input is simple, and you can extract data to use for a variety of needs ... letters of acknowledgement, mailings, etc. It also interfaces with other programs (eg Constant Contact). And, there are links to "help" or "instructions" on every screen should you need it. There are also free instruction live sessions offered, which I have taken advantage of.

    Cons

    There is a little bit of a learning curve involved to get up and going with some of the tools (eg reporting). But, as I mentioned in the "pros" area, there are many "help" and instructional tools on every screen.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Marlane from The Friends of the South Pasadena Library, Inc.

    April 2018

    If you have any experience at all with a database, this is easy to learn and use. Great value!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Coordinated Thank You/receipt response along with keeping accurate records. Set up merchant banking for online donations. Easier annual report writing due to queries ability. Able to more efficiently coordinate snail mail campaigns due to label making based on quires.

    Pros

    I feel it is targeted to exactly what we are, a small non-profit, that wants to stay organized, legal, and grow using electronic transfer of funds coordinated with a website.

    Cons

    I would more standardization of use between types of things I might want to do, for example a printed thank you versus a emailed thank you.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: DonorSnap, DonorSnap

    April 2018

    Hi Marlane, Thank you for the great review! DonorSnap

  • George D from The Deerwood Foundation, Inc.

    April 2018

    Fantastic! I went from 0 to full speed in no time! Best decision I made last year.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, functionality, ease of transferring data from the old records, tremendous support and quick response time. The tutorials are very well done with a library of helpful videos. The versatility of DonorSnap is incredible and more than I think we will ever need.

    Cons

    I can not think of even a minor problem!! So far I have not had single question that either I couldn't figure out quickly or the tutoring videos and live tutoring have not been able to solve. For twice the cost you can not find a better management tool.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: DonorSnap, DonorSnap

    April 2018

    Hi George, Thank you for the great review! We appreciate your business and support. DonorSnap

  • Carol from Servants at Work (SAWs)

    Specialty: Human Services

    Number of employees: 2-10 employees

    March 2018

    DonorSnap Best Value Donor Management Software for the Money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This cloud-based software provides the tools we need, but takes time to learn and was, by far, the least expensive. The program lets us manage all of our donor information in one spot. We are able to attach documents, such as grant applications and submitted grants. Using DataMiner Platinum, we can develop sophisticated report criteria. We can also show all recent donor information on the Dashboard. It has proven invaluable to our organization. Many training videos and help pages are available to help you every step of the process and the emailed help response is excellent and personalized.

    Cons

    The appearance needs to be more attractive, updated, but that doesn't affect performance. I have found DataMiner Platinum to be difficult to learn, but pre-built reports are included and helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Karen from Pocono Services for Families & Children

    Number of employees: 51-200 employees

    March 2018

    It has been very easy to start up with the program, great to see the customization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can customize a lot of items to your needs. You can get very creative with the software to suit your event and organization.

    Cons

    The only con is I wish there was a setup booklet for the forms formatting. But other then that with a little time it can be figured out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lori from lutheran high school

    Specialty: K-12 Education

    Number of employees: 11-50 employees

    February 2018

    For a small non-profit, this is a nice easy entry into the world of databases

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    easy sign-up, fast turnaround on data, set-up has been fairly self explanatory, report pulling is not too complicated

    Cons

    trainings are sub-par, wish they had chat support - waiting for an answer when you are in the middle of something is annoying. don't like the fact that when you do a search, it brings up ALL the entries instead of just finding the names.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Laura from Spare Parts

    Number of employees: 2-10 employees

    January 2018

    Donor Snap was easy to set up. Customer support was right on it, and with us every step of the way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to establish a CMS for our organization with ease and reasonably priced.

    Pros

    The amount of features for the cost is amazing. Features such as being able to set up a donate button for our website and connect with an existing Constant Contact account. I love the ease with which the contact profiles can be edited, and adding donations is a breeze. The reporting features are easy to use and very helpful. They have a plethora of 'how to' videos really, for anything you need to do. I have used several other constituent management systems, and frankly, for the money, this is an excellent software. Plus, when I was looking for a CMS, this was the least 'hard sell' communications I experienced. I appreciated that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Covenant Youth of Alaska

    December 2017

    This is an excellent database platform. Not flashy, but very sufficient for our needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This database does everything we need it to and more. We're a smaller non-profit with 1500 donors. The database makes searching for information and pulling reports simple while providing all the details we need. The BEST part of DonorSnap is their incredible customer support team. They've never taken more than a few minutes to respond to email questions with clear and concise answers. They answer in a way that not only gives you what you need, but teaches you how to find it next time. This team is really on top of their game. Our organization also just launched the new partnership DonorSnap has with goEmerchant for our online giving and feedback from our donors has been very positive. Nice to have it all in one system.

    Cons

    This software is not flashy or polished. Then again it doesn't have a premium price tag. Once you learn the software though you'll find it has everything most people need to successfully manage an organizations donors/volunteers/etc. I think there are a few functions that would be great to add, but honestly, when I've asked the support team - 2/3 of the time they are already working on that next new feature! For example - one area that is lacking is regional donor search features. We have donors all across the country and when I go visit a certain area it would be great to search for all donors within 50 miles of a certain zip code for example.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DonorSnap, DonorSnap

    December 2017

    David, Thank you so much for the feedback. Regarding the proximity report... we actually have this ready to go on our testing site. It will go live in the next batch of updates. You'll see that option in DataMiner Platinum by adding the zip code field to the query builder. Let us know how it meets your needs!

  • Carol from Gathering for Women - Monterey

    November 2017

    We are so happy with DonorSnap. It meets all our needs and is easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a midsize nonprofit and find that DonorSnap provides all the functionality we need. We purchased it when we were small and as we have grown and needed more functionality, DonorSnap had what we needed. The customer service is amazing and the online video tutorials have been extremely helpful. I know DonorSnap will be able to take us well into the future. Lastly, it is easy to use and new staff can quickly get up to speed.

    Cons

    Nothing comes to mind other than I wish they had more standard reports so that non-techies like me could more easily get relational data easily.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melissa from Heritage Payment Solutions

    Specialty: Other

    Number of employees: 11-50 employees

    November 2017

    Great Overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Low monthly price, all the features and reports needed to make your job easier. Customer service is prompt and there are a lot of tools/videos to get you through any common question or "how- to".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jill from Know The Truth

    Number of employees: 2-10 employees

    November 2017

    Being a new user, the software has been fairly easy to understand and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Already provided

    Pros

    The software's simplicity. It is reasonably easy to design reports and customize fields in order to gather data for reporting purposes. DS provides training, which is also very valuable. We undertook a growth campaign in October and the support from Customer Service was top notch. My DS contact "Mark" was extremely helpful and willing to go the extra mile to make our campaign a success, for which we are grateful.

    Cons

    Would like easier functionality regarding product fulfillment and tracking inventory. The current methodology is cumbersome and unfortunately can't be done in batch mode.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Trish from Alaska Wildlife Conservation Center

    November 2017

    Great customer service. As a new user, I received excellent response to my questions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    DonorSnap keeps all of our donation information in one tidy place, and makes reports easy to create.

    Cons

    The software does a lot, so there's a learning curve. There are a lot of choices and I only use a few of them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from Walden's Puddle

    Specialty: Animal Welfare

    Number of employees: 11-50 employees

    July 2017

    Overall good program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really don't know if it is worth the cost, one could easily do the same thing in Excel, but having it in the cloud or online does help. I am not sure if it is worth over money for that capability and the ability to know which are your most recent donors.

    Pros

    Database software that allows you to track donations. It is all online, so multiple people can check donor numbers, input new donors or donations as well as look at yearly performance.

    Cons

    Too cumbersome and not very user friendly. It takes a while to navigate, so there is definitely a steep learning curve to make it easier fro you. Another weakness is it is difficult to just send email thank you letters to individuals. This would greatly improve the services they provide.

  • Jeanne from Covenant Life School

    Number of employees: 11-50 employees

    April 2017

    This database does everything you need for a low price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.

    Pros

    I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.

    Cons

    Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.

    Review Source: Capterra
  • Courtney from Animal Welfare Society

    March 2017

    Above and beyond expectations!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For our 50th Anniversary a designer produced a commemorative letterhead for us. This letterhead was causing huge problems for our donation acknowledgment letters, to the point we could not even upload them into DonorSnap. I contacted help, to see if they had ay suggestions. Customer support worked with me both on the phone and after, taking the elements of our letterhead and turning it into a working document. He even added our text back into the document - even merge fields! He went above and beyond my expectations and we are all so grateful for him taking the time to solve our problem.

    Review Source: Capterra
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