DonorSnap
About DonorSnap
Awards and Recognition
DonorSnap Pricing
Free trial for 30 days. Site setup $200 (one-time fee) then: 1,000 contacts: $39 per month 2,500 contacts: $59 per month 5,000 contacts: $79 per month 10,000 contacts: $99 per month 30,000 contacts: $199 per month (Annual payments receive a price break)
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for DonorSnap
1 - 5 of 357 Reviews
Tara
1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2022
Great database for small nonprofit!
Katelynne
Verified reviewer
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Donor Management Platform
I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You can do a lot with the system, and it is fairly customizable to meet the needs of the organization and even individual users. On the rare occasions that I've run into issues, customer service has been extremely helpful and prompt in responding.
PROSEasy to use, plenty of resources to learn more, excellent customer service, impressive amount of features
CONSI honestly can't think of anything. Whenever I have had a problem, customer service promptly addressed it. Even features I wished existed are in the design process.
Patti
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Two years in ...
We are a small non profit raising funds for St. Vincent's School for disabled children in Haiti and a medical clinic that serves their needs and those of the community in Port au Prince. Before DonorSnap, our records were very unorganized, and our record keeping not 100% accurate. We needed a program that was user friendly, affordable and could get our affairs in order so that we could better research our donors, increase our donor base and raise more money. That has happened since we started using DonorSnap. When I have had an issue I couldn't resolve myself, customer service has always been responsive and helpful. I have enjoyed learning new features, customizing reports and being able to provide our Board with the information they need for budgeting and fundraising. Because our acknowledgement system is now streamlined, with annual contribution reports, I believe our fundraising has been more successful even in these challenging times. I would highly recommend this software to anyone looking to increase their fundraising capabilities.
PROSThe software is very versatile, user friendly and intuitive even for someone with very little experience managing a donor database. We love the different reports that help you analyze appeals, trends, donor activity, etc. Adding new donations or information about a donor is very easy. The training webinars are an invaluable resource. I have referred to them countless times when I need help with queries and management issues. The interface with GoEmerchant is seem less and since we switched from PayPal, our online donations have increased and our acknowledgement process is more efficient and our record keeping far more accurate.
CONSMy biggest challenge is writing queries but that is not the fault of the software but my own inexperience. I think the program is able to handle the most complicated queries on a much larger scale than we need
Reason for choosing DonorSnap
We chose DonorSnap because it already had great reviews, the price was right and it had all the features we needed for a small volunteer-run non profit trying to get their affairs in order.
Cass
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed January 2021
Great basics, but communucation tools lacking or are too generic
Sales, data transfer, and workshops have been good. I feel like the staff does its best to fully answer questions and solve problems. But with the overall limitations of the communications functions, there's only so much they can do.
PROSThe client database is straightforward and easy to use. The fields are intuitive and you can adapt or add per your own needs. Screen layout when searching can be tough because of long rows but pulling up individual contacts is easy. I love that you can copy data right from the viewing screen without having to open the editable contact. The help features are user friendly and usually address the most common problems. I like that there are videos as well as written materials on various topics.
CONSThe communication tools are sorely lacking. Email, letters, and forms are way too basic and challenging to edit. There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager. In addition, I had to keep canceling the project and restarting because after one attempt to edit an ATM task, the system won't let you make additional edits. You have to start over. The emails come out looking like you emailed directly from your email provider. You are limited to one image insert, they are hard to edit, and you cannot add a form directly into the email. I have yet to send out an email from DonorSnap because it looks so pedestrian and ... boring. We are still using MailChimp for its visual features, which of course defeats the purpose. The forms are "okay" but come out looking like a child made them. Totally lackluster, but functional. I'll be honest: I am embarrassed to send out communications and put the forms on our website. If we leave DonorSnap for another product, it will because of the generic communication tools. The query tools used in creating tasks are not intuitive. If it weren't for the help videos I would never be able to implement these.
Reason for choosing DonorSnap
Low monthly cost and lack of donor mining tools that we didn't need.
Reasons for switching to DonorSnap
Needed more management functionality and communication tools.
Vendor Response
Hi Cass, Thank you for your review. We are always working on ways to improve DonorSnap and appreciate your feedback. We understand that dedicated email tools like MailChimp have polished template builders, and for that reason we provide an integration with Constant Contact for organizations needing those services. The DonorSnap email tools are aimed at providing easy access to mass emailing and automation for all organizations. With some html experience or a third party html email template builder, you can build the same types of emails in DonorSnap. In the future we hope to add similar template builders as well. For more specific help with your emails and forms, please contact us at support@donorsnap.com. We will show you how to edit your emails, adjust line spacing, add multiple images, and insert links to your forms directly in your emails. If you need other types of customization in your forms, please let us know what you're looking for and we'll be happy to help.
Replied February 2021
Reggie
Public Safety, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Paris Landing Volunteer Fire Dept. Review
Great experience, I have spoken with [sensitive content hidden] himself on several occasions. He always has time to talk, even though I'm sure he is very busy. The Training staff are great and will help you one on one if needed to solve any issues. Overall a great experience.
PROSEasy to setup and get started. [sensitive content hidden] and his team are 2nd to none with support and training. They have made many improvements and added additional options since we have been with them and the price remains unchanged. Fantastic! The most helpful addition for us was to implement the Responsive Forms which allowed us to begin receiving donations online through our website. I highly recommend DonorSnap to anyone needing a donation/membership tracking program.
CONSNeeds an app for Android, which would be very helpful to us.
Reason for choosing DonorSnap
Ease of use, better value, customization options
Reasons for switching to DonorSnap
Gift works was expensive and their support was basically non existent. I would some times wait for days and weeks for an answer and they didn't seem to care about my issues.