About DonorSnap

DonorSnap is a cloud-based donor management and fundraising solution for the nonprofits who are having problems with tracking donors, spreadsheets or homegrown databases. It helps users centralize donors, volunteers and members in a single solution. It offers reporting, import and export capabilities, calendar reminders and email marketing through integration with Constant Contact.

DonorSnap provides users the ability to add custom fields to any area of the database and can set up data tracking specific to the unique needs of the organization. It is capable of handling databases with more than 100,000 contacts.

DonorSnap’s tickler calendar reminder system and the notes system schedule and track every interaction with a do...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

217 Reviews of DonorSnap

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(123)

123

4 stars

(71)

71

3 stars

(17)

17

2 stars

(4)

4

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 217 results

January 2021

Mia from Fisher House of the Emerald Coast, Inc

Verified Reviewer

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

DonorSnap Best Solution for SMALL nonprofit

Fabulous, [SENSITIVE CONTENT HIDDEN] is amazing, the support team is responsive and I have hopefully sold a new user, another Fisher House group like mine.

Pros

When I was researching, I was pleased to get such quick response and favorable reviews from current testimonials. The pricing is great, implementation and conversion realistic with cost and timeframes, and features are perfect for our size organization. I like being able to target customers through reports and then send emails/texts. Integration with QB is a huge plus! Responsive forms automatically entering new donors is also a time saver.

Cons

I would like inbound text (text to donate specifically) but more importantly, the ability to upload document attachments from the software. Scanning them, naming them and then adding them is very time consuming. I use handwritten notes to donors and like to capture them for future reference so they don't originate from a document that can be PDF.

Reasons for Choosing DonorSnap

COST and features versus ongoing COST, implementation and conversion costs and timelines to do so, lengthy contracts. No pressure sell versus HIGH pressure sell. Current users I reached out to directly were so helpful and none said they had regret. PS I had never heard of this software and it doesn't show up on the first few pages of a google search. Another platform I was looking at inadvertently named you in their conversation with me. I immediately checked you out, and signed up within weeks. LOVE IT

January 2021

Catherine from UCP Seguin Foundation

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Well worth the price tag

Easy and seamless because I tried to learn and conceptualized how each field in Donorsnap work first before mapping fields from the old system. Conversion and support team were very helpful and prompt in responding to issues.

Pros

Very inexpensive but can do all the basic functionalities for advancement day to day operations. Batch entry is so easy once you understand how it works. Query, reporting and exporting custom reports is very user friendly. As with all other systems, a software is only capable to it’s fullest potential if you understand how the various modules within the system work together. Training and support is crucial and their customer support is hands-on one of the best.!

Cons

The standard reports work for the most part but I wish it gives us much more flexibility. It also limits selection of fields based on active fields/codes which means that you’ll have to basically leave all codes - old and new - for the report to work accurately. This means for example that if you inactivate a Campaign code from 2 or 3 years ago, you are not able to run revenue from those codes unless you reactivate them. This is a nightmare for admins from a table code management point. The design of the standard reports need to be improved as well to look presentable especially when executives ask for last minute reporting and you know how often that happens.

Reasons for Choosing DonorSnap

Pricing. This is a very small organization and Donorsnap provided everything they need for a very, very reasonable price.

Reasons for Switching to DonorSnap

Financial decision

Response from DonorSnap

Replied February 2021

Hi Catherine, Thank you for your review and feedback regarding the standard reports. We're currently working on improving these canned reports to offer additional functionality. If you have more specific reporting needs in addition to including inactivated campaign codes, please let our support team know so that we can work towards making that happen. Thank you again for your review!

January 2021

Cass from Rancho Santa Fe Historical Society

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

January 2021

Great basics, but communucation tools lacking or are too generic

Sales, data transfer, and workshops have been good. I feel like the staff does its best to fully answer questions and solve problems. But with the overall limitations of the communications functions, there's only so much they can do.

Pros

The client database is straightforward and easy to use. The fields are intuitive and you can adapt or add per your own needs. Screen layout when searching can be tough because of long rows but pulling up individual contacts is easy. I love that you can copy data right from the viewing screen without having to open the editable contact. The help features are user friendly and usually address the most common problems. I like that there are videos as well as written materials on various topics.

Cons

The communication tools are sorely lacking. Email, letters, and forms are way too basic and challenging to edit. There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager. In addition, I had to keep canceling the project and restarting because after one attempt to edit an ATM task, the system won't let you make additional edits. You have to start over. The emails come out looking like you emailed directly from your email provider. You are limited to one image insert, they are hard to edit, and you cannot add a form directly into the email. I have yet to send out an email from DonorSnap because it looks so pedestrian and ... boring. We are still using MailChimp for its visual features, which of course defeats the purpose. The forms are "okay" but come out looking like a child made them. Totally lackluster, but functional. I'll be honest: I am embarrassed to send out communications and put the forms on our website. If we leave DonorSnap for another product, it will because of the generic communication tools. The query tools used in creating tasks are not intuitive. If it weren't for the help videos I would never be able to implement these.

Reasons for Choosing DonorSnap

Low monthly cost and lack of donor mining tools that we didn't need.

Reasons for Switching to DonorSnap

Needed more management functionality and communication tools.

Response from DonorSnap

Replied February 2021

Hi Cass, Thank you for your review. We are always working on ways to improve DonorSnap and appreciate your feedback. We understand that dedicated email tools like MailChimp have polished template builders, and for that reason we provide an integration with Constant Contact for organizations needing those services. The DonorSnap email tools are aimed at providing easy access to mass emailing and automation for all organizations. With some html experience or a third party html email template builder, you can build the same types of emails in DonorSnap. In the future we hope to add similar template builders as well. For more specific help with your emails and forms, please contact us at support@donorsnap.com. We will show you how to edit your emails, adjust line spacing, add multiple images, and insert links to your forms directly in your emails. If you need other types of customization in your forms, please let us know what you're looking for and we'll be happy to help.

June 2021

Marj from Aurora House

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Best experience ever

I love this program. It made my life infinitely easier and our database actually fun to work with.

Pros

The key to any software working is knowing how to use it. DS has AMAZING support and education that gets you up and running and continuing to develop your understanding of the software.

Cons

There is some functionality that we needed that DS did not offer. A work around was found but it adds steps.

Reasons for Choosing DonorSnap

Some of the products did not seem to have the same level or quality of support. Some had a lot more functions than we needed, and of course price was a factor.

Reasons for Switching to DonorSnap

DonorExpress was antiquated and no longer. Updated. It was an extremely inexpensive option for a start up non profit that we had outgrown years before we switched to DS.

January 2021

Teresa from AbolitionNC

Company Size: 2-10 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

Great Product

We are able to keep everything, donors, contacts, donations, correspondence organized, and create reports when needed. Tech support is knowledgeable and always there when needed. Being able to adjust and manipulate the layout and add or take away what works for the organization is wonderful, it's like building your own personal database, and you can't beat the price.

Pros

Excellent for keeping track of donations, contact information, and correspondence with donors. It is user-friendly for the most part, but easy access to the instructional videos really helps when needed.

Cons

It would be nice to be able to contact support by phone, but all in all the support with DonorSnap is very helpful and responds to inquiries very quickly via email. I would really love it if the database was able to integrate with PayPal so I wouldn't have to enter each donation individually, or worry that another user might miss a donation entry or detail. Reports could be a little more user-friendly to create.

Reasons for Switching to DonorSnap

The ability to adjust the pages of the database and was more geared toward donors and non-profits, and the price.

Response from DonorSnap

Replied February 2021

Hi Teresa, Thank you for taking the time to leave us some feedback! We are happy to hear you are enjoying DonorSnap and finding it user friendly. While we don't integrate with PayPal, users who collect online donations with PalPal can easily upload these into DonorSnap using our excel import tool. Here you can find out how to use this feature: https://donorsnap.com/support/docs/mass-entry/?seq_no=3 I also wanted to let you know that we do accept online donations through goEmerchant and our responsive forms. Switching over is easy and we recently did a webinar comparing the two systems. Please feel free to watch it if you are interested in switching over: https://donorsnap.com/support/docs/PayPal-vs-DonorSnap-for-Online-Donations-training-webinar/ Thank you again for your review and being a customer, we appreciate you!