GiveSmart
About GiveSmart
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Most Helpful Reviews for GiveSmart
1 - 5 of 202 Reviews
Rob
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed April 2021
The good stuff...
Crystal
Verified reviewer
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Gesture offers excellent professional software with outstanding customer service.
Gesture's software is user-friendly, fun to utilize and has a clean, professional look. I thoroughly appreciate Gesture's frequent software updates. They are continuously in search of even better ways to improve upon the customer experience, which they communicate through their Gesture Innovation Center emails. I believe that they value customer opinions and implement suggestions, accordingly. As an event planner, other companies often approach me, but none offer the experience Gesture has given my clients over the years. Our account manager, Allie Erickson is on top of our every need, patient, accessible, friendly and helpful. Our on-site manager is thoughtful, communicative, professional and kind. The Gesture team is trustworthy, diligent and fully dedicated to their customers. Every year, our attendees highly rate Gesture in our post-event survey. We have remained loyal to Gesture for many years and will continue for many more to come.
CONSI would like to remain logged onto the system longer, but I understand that the system logs me off for security purposes. I really don't have any complaints.
Jessica
Non-Profit Organization Management, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
The best product I have found in the online event fundraising market
I've worked with GiveSmart for many years -- from the time they were Auctions By Cellular, Gesture and now GiveSmart. I have also worked with competitors and GiveSmart is the best product on the market due to their easy-to-use platform, staff support throughout the event planning process, and their onsite staff teams.
PROSGiveSmart has excellent staff support and they are always quick to respond to questions, timely with email responses, and most importantly their onsite staff is excellent.
CONSNot a great platform for live auctions - still not good enough to substitute for an "old fashioned" paddle raise. Lack of customization (font size, spacing around images, content) opportunities for the auction displays.
Reason for choosing GiveSmart
I have used the alternatives and both have poor customer service and confusing platforms in comparison to GiveSmart.
Jeremy
Mental Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Great platform for events
Givesmart helps us to make attractive fundraising event pages that also allow for smooth communication with our donors.
PROSThe event landing page is very customizable and looks very high quality. On the back end it is easy to get the information you need plugged in for fundraising events. You can have an event page up and running in only a few hours time.
CONSSome of the back end features such as table assignments and ticket purchasing do not always function together smoothly. If a person purchases tickets or donates offline it is not always easy to get that plugged in nicely on the event site.
Reason for choosing GiveSmart
Because of the functionality and the willingness of the Givesmart team to listen to our needs and implement them
Reasons for switching to GiveSmart
Functionality- Givesmart is easier and more user-friendly on the back end.
Bri
Non-Profit Organization Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Improving their platform more and more each year!
GiveSmart makes it easy to enjoy an event/fundraiser by taking care of all customer needs and questions.
PROSThe event page was a very clear and concise hub to drive people towards our silent auction. I loved the customization that allowed you to match the design of the link to your event, in addition to the generic donate button.
CONSThe fact that the back end of the items tab didn't show a photo preview icon on each line. Also, that there isn't a comprehensive final report you can direct download all at once. Instead, you must click into each category of results you want to see one by one and download.
Reason for choosing GiveSmart
We liked parts of Gesture and GiveSmart, and now that they're combined, it was very impressive to work with them this past year. They also improved their customer service in comparison to previous years.