GiveSmart Software

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Recommendations

FrontRunners 2020

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About GiveSmart

GiveSmart is a cloud-based auctioning and event application that is specifically designed for charities. Advanced algorithms help GiveSmart optimize event processes, increase revenue and help bidders save money. Various types of organizations can use GiveSmart, including associations, faith-based groups, K-12 schools and non-profit organizations, to help manage admissions, donations, membership, enrollment, fundraising, career centers, events and accounting. GiveSmart offers pre-event and post-event promotion tools designed to increase awareness about causes. It delivers real-time updates along with post-event reports on the most valuable and potential donors. Auctioning features include an auction website, along with online and silent auctioneering capabiliti...
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GiveSmart User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 200 reviews

Rob

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

The good stuff...

User Profile

Kenneth

Verified reviewer

Industry: Military

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

HIGHLY satisfied customer for over 5 years now. Amazing customer support!

Nearly full event management by using this software.

Pros

Easy to use, customize and edit and update. Features offered have improved each year we have contracted with Givesmart. "One stop shopping" for event and auction management. We have utilized more features each year. What started as just utilizing auction management capability with limited effort into making the online auction site attractive has evolved to guest ticketing, table assignments, a highly customized auction site that reflects the event theme and with real time auction progress and bids scrolling on large screen ad televisions throughout the event venue to increase people's competitive bidding nature. After action information has been vital to determining what auction items had the most interests and highest profit margin. Has enabled us to better focus solicitation efforts for the next year.

Cons

Really very few cons for the software. Only limitation observed was limited printing options for auction item description for printing on card stock. There needs to be several options for the size and information/photo of the descriptive card tents.

Madison

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

We Are Beyond Grateful

I would recommend Givesmart to anyone looking to kickstart their fundraising and be more flexible with their events. Our nonprofit has seen unprecedented success using GiveSmart, even during such a turbulent year full of changes and unknowns. Our entire team of volunteers is thankful for this product and all that it has provided to us. Their platform, help team, resources, and webinars will motivate you to do more and be better for your organization and its mission.

Pros

This software is an incredible tool for nonprofits. Especially in a year with so many unknowns and endless virtual events, this software made it easier and less stressful to pivot, be creative, and fundraise for our cause. In 2020 alone, we have done five campaigns and have exceeded our fundraising goals. It is easy to use for both administrators and users, and is feasible for multiple different types of events (i.e. a golf tournament, a virtual auction, a gala, a 5K, a general fundraiser, a voting event, and so much more). The possibilities are endless with GiveSmart. In addition, their support teams and their resources provide tools for organizations looking for ways to improve and grow. I have yet to have a negative experience with the software.

Cons

The only issue I've had with the software is with a virtual auction. Anytime you share a link, be it to donate, or to view an item, etc., it just links to your general campaign and not to a specific component of that campaign. That being said, that's a minuscule detail in the grand scheme of things when planning and executing an event. This software is easy to use and navigate, and their support team is top-tier if you run into a problem or have a question.

Reasons for choosing GiveSmart

A couple of features sold us. GiveSmart is able to handle multiple different types of events (and even has a seating chart feature for galas which is HUGE for our team), the presentation and nice-looking user interface seemed better than others and better for our audience, and it is able to export different types of reports that are editable and customizable. These features were crucial for us and helped us make the decision.

Reasons for switching to GiveSmart

We switched from an old auction software company that was outdated, difficult to use and manage, and didn't have exportable reporting or receipts. We needed something that would make managing our events easier. Little did we know, this software would save us during 2020 and all of the pivots and changes we had to make. We are so happy we made the switch.

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2022

GiveSmart Changes the Terms of Agreement without Notification!!!

I would never recommend working with GiveSmart. The customer service is awful and the company deceives their clients. We signed up on a year-to-year annual renewal and did for 3 years in a row. We chose to cancel our year-to-year deal this year and provided over 30 days notice of cancellation as per the terms of the original and annual agreement. GiveSmart asked us to renew 3 months early in 2021 and changed the annual agreement to a multi-year agreement without notification the terms had changed prior to renewal. They say we are locked in for two more years with this service. Our leadership is not happy with GiveSmart's business practices and the company should be ashamed for deceiving their clients into long-term agreements.

Pros

Importing items. Reporting is decent post-event.

Cons

Training could be a lot better. When asked if we could get help setting up an auction for the first time, the GiveSmart rep sent a video for us watch instead of personally helping us. The design templates are limited along with the graphics. It's not intuitive and their customer service is worthless.

Kristin

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

The Best Choice

From beginning to end, my experience with GiveSmart was outstanding. I have recommended them to a number of other nonprofits. We will definitely continue to use them. They will do everything they can to make your event a success!

Pros

I was very nervous about setting this up for the first time. I'm a one-person development office, and I'm not extremely technology-savvy. But once I started, it was so intuitive that it practically told me what to do. And when I ran into something I needed help with, the tutorials were great, and if I still needed help, the customer support reps responded very quickly with exactly what I needed. There was no down time! It's also easy for our donors to use for bidding on our gala auction. We have received many compliments about that, so much so that we're using the software again on another fundraising program. The reports available to me during and after the event have been unbelievably helpful. There was no time lag waiting for results. I could watch the action results real time on my computer and send out appropriate messages. The software works seamlessly with Excel. There are great resources on their website from other organizations about how they used GiveSmart for their events. These were extremely helpful when we had to pivot from a live event to an online event. They took me from fear to excitement!

Cons

I wish I had set up our site earlier. I would have been able to use it for ticket purchases, sponsors and auction donations. I will next time!

Reasons for switching to GiveSmart

The Qtego software was very complicated, and it was very difficult to enter auction item descriptions. Our customer service rep was condescending and unresponsive. After the event, we had to wait a long time for our reports.

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