GiveSmart

RATING:

4.5

(205)

About GiveSmart

GiveSmart is the easy-to-use, innovative, and modern online fundraising and donor management platform that elevates any fundraiser. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, we’re the solution to turn your mission into something that moves donors. We’ve helped thousands of nonprofits, schools, and associations raise $5.7+ billion. Our full suite of solutions and expert support helps you exceed your fundraising, event, and donor management goals.

GiveSmart Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for GiveSmart

1 - 5 of 205 Reviews

Rob

Non-Profit Organization Management, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

The good stuff...

User Profile

Kenneth

Verified reviewer

Military

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

HIGHLY satisfied customer for over 5 years now. Amazing customer support!

Nearly full event management by using this software.

PROS

Easy to use, customize and edit and update. Features offered have improved each year we have contracted with Givesmart. "One stop shopping" for event and auction management. We have utilized more features each year. What started as just utilizing auction management capability with limited effort into making the online auction site attractive has evolved to guest ticketing, table assignments, a highly customized auction site that reflects the event theme and with real time auction progress and bids scrolling on large screen ad televisions throughout the event venue to increase people's competitive bidding nature. After action information has been vital to determining what auction items had the most interests and highest profit margin. Has enabled us to better focus solicitation efforts for the next year.

CONS

Really very few cons for the software. Only limitation observed was limited printing options for auction item description for printing on card stock. There needs to be several options for the size and information/photo of the descriptive card tents.

Bri

Non-Profit Organization Management, 2-10 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Improving their platform more and more each year!

GiveSmart makes it easy to enjoy an event/fundraiser by taking care of all customer needs and questions.

PROS

The event page was a very clear and concise hub to drive people towards our silent auction. I loved the customization that allowed you to match the design of the link to your event, in addition to the generic donate button.

CONS

The fact that the back end of the items tab didn't show a photo preview icon on each line. Also, that there isn't a comprehensive final report you can direct download all at once. Instead, you must click into each category of results you want to see one by one and download.

Reason for choosing GiveSmart

We liked parts of Gesture and GiveSmart, and now that they're combined, it was very impressive to work with them this past year. They also improved their customer service in comparison to previous years.

Jeremy

Mental Health Care, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2021

Great platform for events

Givesmart helps us to make attractive fundraising event pages that also allow for smooth communication with our donors.

PROS

The event landing page is very customizable and looks very high quality. On the back end it is easy to get the information you need plugged in for fundraising events. You can have an event page up and running in only a few hours time.

CONS

Some of the back end features such as table assignments and ticket purchasing do not always function together smoothly. If a person purchases tickets or donates offline it is not always easy to get that plugged in nicely on the event site.

Reason for choosing GiveSmart

Because of the functionality and the willingness of the Givesmart team to listen to our needs and implement them

Reasons for switching to GiveSmart

Functionality- Givesmart is easier and more user-friendly on the back end.

Matt

Non-Profit Organization Management, 51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

GiveSmart is great

Fantastic. Highly recommended.

PROS

Fantastic customer service. Like, seriously, the best. Better than any other vendor we use. The product is loaded with features, most of which we take advantage of -- auction items, auction packages, raffle tickets, event tickets, paddle raises, donations, users, registrants, etc. It's very intuitive to use; not difficult to set up a new event; very thorough and reporting capabilities; easy to process credit cards and receive payments...

CONS

The visual design is a bit bland. Could be more pretty.

Reason for choosing GiveSmart

They offered the best product and solution for the price.