Easy to maneuver through sections. I really lean on the reports that GovPilot provides.

I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.

The ease of setup and the fact that Gov Pilot does all the modifications and updating.

The technical support is fantastic. If you can dream up the function and the work flow, the development team can build it.

The support staff is terrific to work with - always helpful.

In every category, there just seems to be to much information required. I also dislike that everything is addressed driven.

This software has allowed the city to combined two or three software into one. Customer service has been great.

I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms.

We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease.

GIS mapping is a huge benefit also. Visually appealing dashboard.

This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional.

Comprehensive and Customizable Suite of Municipal Software.

Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint.

If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint.

This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home.

As with any new system, the start-up was a bit frustrating working out kinks etc.

Ease of use for both employees and residents using the program. Good communication tool as linked to our website.

Currently use a permitting software that does not have this capability and it's very restrictive. GIS mapping is a huge benefit also.

The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

The ability to customize the software to suit the City's needs is really impressive.

It is very easy to use for both ends, constituents and administrative.

Our current system is incredibly restrictive and difficult or impossible to use certain features without getting our IT department or the software company itself involved.

We have missing addresses/Block and Lots  in the public  map database they use. Missing properties must be added individually, which is tedious.

Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.

Replacing legacy systems and processes were a breeze thanks to GovPilot's dedicated customer service team.

I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

Salesgirce is very effective when it comes to tracking the progress of each case within my organization, great tutorials to get you started and very easy to navigate through cases and serial numbers.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

Salesforce has a lot of capabilities, it covers everything. The leads section was nice, and it was great to be able to create your own sections.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I hate that I have to refresh every thing but I'll deal with it for some of the other options.

US Dollar

GovPilot is a cloud-based solution that helps municipalities automate daily tasks and streamline communications between multiple departments. Key features include task assignment, GIS mapping, event-based triggers, project tracking, workflow management and alerts. 

The application allows officers to schedule inspections, prepare notes of violations and track progress of associated cases. GovPilot enables administrators to provide role-based permissions to employees, letting them share information with specific users and departments. It lets users identify and display areas of concern using icons, colors and visual codes, prioritizing issues along with the current status of problems. 

GovPilot offers digital forms that enable public communities to apply for resident and non-resident parking permits and receive issuance of parking spaces. Mobile applications for both iOS and Android are available.

Pricing can be found on our website. Support is provided via live text chat in the platform and phone with actual GovPilot employees.

LongDescription

Incident Response Checklists

Employee Management

Case Management

License Issuance

HR Management

Utility Billing

Payment Processing

Recognition Management

Permit Management

Fee Management

Customizable Reports

Document Storage

GIS Integration

Access Controls/Permissions

Activity Tracking

Service Request Management

Contract/License Management

Ad hoc Reporting

Code Enforcement

SSL Security

Spatial Analysis

Reservations Management

Attendance Management

Attendance Tracking

Docket Management

Project Management

Approval Process Control

Communication Management

Parking Management

Customer Database

Registration Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Sensor Data

Customer Portal

Building Permits

Geographic Maps

Parking Permits

Scheduling

Self Service Portal

Contact Management

Facility Management

Rental Management

Audit Trail

Administrative Hearings

Mobile Access

Online Payments

Fixed Asset Management

Property Database

Planning & Zoning

Inventory Tracking

Compliance Management

Real Time Data

Ticketing

Geocoding

Internet Mapping

Performance Metrics

Bid Management

Training Management

Membership Management

Photo Management

Expiry Notifications

Labeling

Code Maintenance

Violation Tracking

Forms Management

Online Applications

Map Sharing

Workflow Management

Permit Issuance

Activity Dashboard

Inspection Management

Equipment Maintenance

Reporting & Statistics

Taxation & Assessment

Data Visualization

Business License

League/Team Management

Volunteer Management

Event Management

Image Management

Color Codes/Icons

Work Order Management

Volunteer Recruiting

Billing & Invoicing

Event Calendar

Audit Management

Renewal Management

Weed Abatement Control

Case Notes

Fines Management

Map Creation

Citation Tracking

Tactical View

Equipment Tracking

Customizable Forms

Pictometry Imagery

Records Management

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

GovPilot

In Person

Live Online

Webinars

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Lead Capture

Performance Management

Proposal Generation

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Call Recording

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

GovPilot vs Salesforce Sales Cloud

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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