Harness

RATING:

4.8

(39)

About Harness

Harness Giving is a comprehensive donation management software that has been designed to help non-profit organizations streamline their fundraising efforts and increase donor engagement. With its cloud-based platform, teams can create customized donation forms, build fundraising campaigns, and interact with donors in a unified and organized way. One of the key features of Harness Giving is the round-up donation program, which allows end-users to automatically donate spare change from all their online and in-store transactions. This makes it easy for supporters to give back to the organization without having to make a conscious effort to do so. The software also enables two-way communication between administrators and donors, allowing for personalized updates and targe...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Harness Pricing

We pride ourselves on being partners — not vendors. Unlike our competitors, we don't just sell you software with a good luck note pinned to it. After listening to extensive feedback from our nonprofit partners, we've created a variety of plans to solve major challenges facing organizations today. These plans will help you get more bandwidth to focus on your mission, more access to experts who can give you modern fundraising strategies, and more financial sustainability to help alleviate the stress of securing reliable revenue year over year. With all of our plans, nonprofits have access to a suite of easy-to-use features. These features provide you with more ways to set your organization up for success, so you can grow your base while connecting and engaging more deeply with your donors. Connect with us today to discover a plan that best fits your team's needs

Free trial: 

Not Available

Free version: 

Not Available

Full Admin Dashboard to give you a high level view of how your fundraising efforts are performing.
Slide 1 of 6

Harness Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Harness

1 - 5 of 39 Reviews

Anonymous

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Easy integration with amazing impact

Christopher

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

User Friendly Platform that Doesn't Need Much Maintenance

So far it has been an overall great experience. There are a couple of kinks in the tool that once worked out will make it way better. And it would be much better with more email options inside the platform as well to function more a CMS. But the organization of the tool, the look of it, the reliable functionality, and the level of support is excellent.

PROS

There was a lot of support to set everything up, the team even did a lot of the work on the front end for us. They followed up later with more suggestions for improvements. When I ran into issues, they were quick to help. Support is certainly a strong point for Harness. I also really like the addition of the "Round Ups" donations - which I haven't seen on any other platforms. The front end is user-friendly and the back end is clean and easy to use as well.

CONS

It took a little while to get the change of how to set up and connect campaigns, impact amounts, and giving forms. It was a little confusing at first, but a decent system once you get the hang of it. Setting up minimus in campaigns does not pull over to the default donation form which makes it a little confusing on the front end and easy for users to get around the minimums (unintentionally). There aren't a lot of customization options for sending automatic thank you emails to donors. And not really any email options in general. The price is a little high (with both a monthly fee and a percentage fee - whereas some platforms only charge a similar percentage or only a monthly fee.

Reasons for switching to Harness

More payment options, more complex functionality, campaign management, and payment built into our own website without needing to link out.

Jenelle

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Helpful Support & Easy Implementation

Harness has made monthly giving easy for our donors and provided a great solution for a text to give option.

PROS

Harness is incredibly user-friendly and is backed by an amazing support team, who helped us easily implement the tools for success.

CONS

Because there are certain campaigns we don't wish to automatically include in our drop down options, that starts getting a little complicated, but the Harness team is always there to help if we try to get too advanced and make things complicated for ourselves. Harness does everything they can to keep things simple, which we like.

Reason for choosing Harness

We had a hard time implementing Raiser's Edge's merchant services and had little help from their support team. Harness came in eager to help and have never faltered in their incredible support.

Vendor Response

Hey Jenelle, it's awesome to hear that you're so satisfied with Harness Giving! It's great to see how easy it is to use and how helpful the support team has been in implementing it for your organization's success. It's understandable that sometimes it can get a little complicated, but it's fantastic to know that the Harness team is always ready to lend a hand and keep things simple. It's also interesting to hear that you considered Blackbaud Raiser's Edge NXT, but had a hard time with their merchant services and support team. I'm glad to hear that Harness was able to step in and provide the incredible support that you needed. And it's fantastic to see how monthly giving has been made easy for your donors, and how the text-to-give option has been a great solution. Thank you for being a long-time customer and for entrusting us with your fundraising needs. We are grateful for your support and look forward to continuing to work with you in the future! Warmest regards, Simonne from Harness Giving

Replied April 2023

Christopher

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed May 2020

Don't let them pressure you

Not enough flexibility. Not easy enough to just capture donor info -- people are going to assume they have to make a donation first. Sometimes its nice just to get contact info so you can establish a relationship with your potential donors -- this is not the priority of this platform. We signed up the month before COVID. Maybe I shouldn't be so critical but it would have been nice if they discounted these months we've been putting all of our effort into our operation. I spent most of my time with the platform the first month.

PROS

the coach who helped was informative. I got some ideas about what I'd like to do to reach my supporters and also some ideas that I would not like to do such as text them every time we have an announcement or we need funding.

CONS

The campaigns are not that intuitive. I was under the impression when I signed up that we'd be able to capture donor information without prompting for a donation first via text to give. This is not the case. Many of the things they hail as features, I see as ways that would discourage people to give, such as keeping up via text messages (intrusive), recurring donation wall you have to opt out of in front of option to make one time donation, not easy to integrate campaigns with actual website (everything is an external link). $200 is a lot of money for features you can get separately, much cheaper.

Reason for choosing Harness

I felt pressured. They called and told me I had a window to get in. Dumb of me.

Reasons for switching to Harness

so much easier to integrate into our website. There are so many creative ways to make campaigns, get donor info, post content, etc. It only costs $170 a year, opposed to $200 a month.

Vendor Response

Dear Christopher, Thank you for sharing your thoughts with us. We're sorry to hear that your experience with Harness Giving wasn't as intuitive as you had hoped. We appreciate your feedback about our text-to-give feature, and we understand that it may not be for everyone. We take all feedback seriously and are always looking for ways to improve our platform. We're glad to hear that our coach was informative and provided you with some ideas on how to reach your supporters. We value the opportunity to support and guide our users in any way we can. We're thrilled that you found our platform easier to integrate into your website and that it provided you with creative ways to make campaigns, get donor info, and post content. We strive to provide our users with flexible and easy-to-use features to help them achieve their fundraising goals. We apologize for any misunderstanding regarding our pricing structure. Our pricing is designed to be transparent and affordable for organizations of all sizes. We offer a variety of plans to fit the needs of our users. Lastly, we want to express our gratitude for your feedback regarding our platform's response to COVID-19. We recognize that these were challenging times for many organizations, and we are always looking for ways to support our users during difficult times. Thank you again for your feedback, and we hope to continue to work with you to achieve your fundraising goals. Best regards, Harness Giving Team

Replied April 2023

Gayle

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Simple. Easy. Fast. Results.

PROS

Harness Giving is a donor-centric platform that is easy, professional, and engaging for both donor and our nonprofit. From the setup of the fundraising campaign, text and email replies/confirmations to donors that is built-in make it streamlined. Reporting is quick and easy because you set the parameters.

CONS

Some of the reporting has been confusing, but am hoping this will get better using the system more.

Reason for choosing Harness

I had prior knowledge of Harness Giving while working for another nonprofit. And, we needed something that was easy and we could get up and running quickly.

Reasons for switching to Harness

PayPal doesn't give any consistent information on donors, and their fees are astronomical.