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Online & Mobile Giving
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iDonate User Reviews
OVERALL RATING
Showing 1 - 5 of 21 reviews

Andy
Verified reviewer
Company size: 201-500 employees
Industry: Higher Education
Time used: Less than 6 months
Review Source: Capterra
May 2018
We needed to get up on a solution quickly that allowed multiple campaigns and with recurring payment
Ability to deal with recurring gifts, use of multiple campaigns at once, ease of use by non-IT staff
Pros
Very intuitive and easy to use. Many functionalities that will be very useful for the multiple types of campaigns we run
Cons
Price - we always want things to be less....but feel good about the investment we have made in iDonate
Rick
Verified reviewer
Company size: 2-10 employees
Industry: Religious Institutions
Time used: More than 2 years
Review Source: Capterra
March 2019
iDonate helped launch our start-up ministry!
We have a SMALL back-office infrastructure. With one, full-time employee, who has his hands full executing ministry, we needed something simple for our online giving. iDonate has been so helpful. We have created numerous individual projects that people can give to, with dedicated pages. People can go directly to the cause they care about most. These pages are so easy to make, we have delegated the creating of our landing pages to volunteer teenagers! And they can do it without any hassle. We love iDonate!
Pros
As a start-up ministry organization, we needed the online giving to be EASY. iDonate was the perfect solution for us. Many of our donors have a "Go Fund Me" mindset, when it comes to supporting individual projects. iDonate made it easy to create individual campaigns, for donors to go directly to a project they wanted to support. This has even worked with the teenagers, who love instagram -- having an easy link in a bio with a dedicated page made giving so easy. The giving platform fit perfectly into everything: our website, facebook pages, instagram, and more.
Cons
iDonate simply works. Can't think of anything.
Lyle
Company size: 2-10 employees
Industry: Religious Institutions
Time used: More than 2 years
Review Source: Capterra
April 2020
Not worth the money for our purposes
Met them at a conference and set it up. Thought it would do ore for the money and cancelled after a few years when I bothered to find out what else was out there.
Pros
Hands off ability to collect donations, made my life simpler than having to reach out to the donors all the time
Cons
Cost per month wasn't justified for the very limited features we had. We switched to another option at no cost and increase in features.
Reasons for choosing iDonate
They had good outreach from the marketing team.
Denise
Verified reviewer
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
April 2019
4 years with iDonate - Highly recommended
Pros
A dedicated customer support rep who is responsive, proactive and cares about our success. Multiple giving options for our donors both in what they donate and how they donate. Reliable platform Automation and customization of donor receipts Ability to accept donations from international donors Donors can set up a login to easily manage their donations
Cons
For a non-technical person who wears many hats within our small non profit, setup and new feature integration can sometimes take time to figure out. That being said, when I have had any issues that I couldn't figure out on my own, our wonderful customer support rep has helped solve any problems via a phone call or email.
Amber
Verified reviewer
Company size: 2-10 employees
Industry: Fund-Raising
Time used: More than 2 years
Review Source: Capterra
March 2019
Great product & customer service
Using idonate as a way for our donors to give to our non-profit on a monthly basis using the recurring payment schedule has been a huge help.
Pros
The iDonate interface is user friendly, and fairly easy to navigate through. The customer service is excellent with a quick response time.
Cons
A nice integration that I would like to see is a way to email donors, either individually or in mass. Also, there is a slight learning curve to setting up a new campaign & embed. It would be nice to have those in one place, in a step by step format possibly.