Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

Kindful also helps in managing donor records which show donors' information such as personal details, pledge amounts and social media connections. The solution synchronizes with industry-leading payment processors like Stripe and PayPal. It also integrates with most third-party systems, such as QuickBooks, Emma, Eventbrite, Shopify, and more.

Contact details
Contact details

Contact details

Dashboard

Dashboard

Mobile donations

Mobile donations

Desktop donations

Desktop donations

Apps

Apps

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000



79 Reviews of Kindful

Overall rating

4.0 / 5 stars

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Lisa from Nonprofit Organization

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Great fundraising software for small and mid-sized non-profits

Kindful has been productive software. I am in the software every day and it helps me hit my goals, prepare for the future and cultivate the right donors.

Pros

Kindful is easy to use and has a high functionality for maintaining donor records, tracking information and recording and completing pledges. Additionally, you are able to track donor's in your donor pyramid, keep track of retention and donor upgrades and categorize donors into specific groups.

Cons

You are not able to do batch notes. Each of them have to be completed individually.

Review Source: Capterra

Samantha from The Hands and Feet Project

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Great Platform

Pros

I like the simplicity and aesthetically easy to follow look of the software.

Cons

Like any software, nothing is perfect. However, it gets the job done. I think it needs a way to not repeat customers.

Review Source: Capterra

Kiana from Love Thy Neighborhood

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Excellent product for the price! Fits our needs perfectly!

The quality of donor management system we receive for the price is far above what we were receiving before. My questions are all answered quickly which I appreciate also. And having the crowdfunding platform built in saves us TONS of time!

Pros

We love how easy it is to use, very user friendly! We also needed something that had crowdfunding built in and Kindful provides that! I also love that they integrate with so many different services.

Cons

The reports are not as intuitive as I would like but nothing that you can't overcome with a little practice.

Review Source: Capterra

April from Aruna Project

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best system we use

Since I am the only one in systems, this allows me to stay in touch with our donors and also update our staff of budgets and donations and registrations from my dashboard. Whenever I have a question (which is frequently) they always answer right away!

Pros

It is easy to use, and they are willing to work with others. If they aren't a partner with someone, they will do whatever it takes to have you connected into the CRM to see it there.

Cons

Filters and contacts. They have partnerships, but if you aren't constantly watching all of your data, there will be duplicates, and figuring out how to filter takes awhile to get used to. Yet, all the info is there, so it isn't all bad.

Review Source: Capterra

Mark from Naomi's Village

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Kindful works!

I have been overall pleasantly surprised by Kindful. I think they offer good value for the money and were a huge upgrade to how we did things before. I would highly recommend them!

Pros

Kindful easily allows me to be able to see all of my donors that gave each month as well as allowing me to sort by who has not given in any given month

Cons

Its not as easy to perform custom searches as it could be.

Review Source: Capterra

Chrysa from W.O. Smith Music School

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Solid CRM for nonprofits

The customer service is wonderful.

Pros

Kindful makes it very easy to generate reports and track donor habits within its system. As someone who spends most of my workday in Kindful, I appreciate its clean layout: it's powerful without overwhelming a user with fancy buttons and piles of data in your face.

Cons

Once you get beyond basic functions of this CRM, some of the more advanced functions are less-intuitive to figure out.

Review Source: Capterra

Briona from Out Youth

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Grateful to Kindful

Very pleased! It has completely changed the way we interact with donors.

Pros

The user interface, our donors love being able to log in and update their info and see their donations. I love that I am able to go into the system and fix anything that the donoros may need as well. I also love the fundraising pages.

Cons

At first it was a little overwhelming, having so much information, but now it helps being able to run all of our reports.

Review Source: Capterra

Kathy from Wipe Every Tear

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Support

Pros

There are so many beneficial features offered on Kindful! The year end tax features are some of my favorite! The customer support is so helpful and is always available when you need questions answered.

Cons

There are so many features that sometimes you can get confused trying to do the simplest tasks.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Kindful

Pros

I love the new dashboard. It gives a very helpful look at the main overarching things that I need to look at.

Cons

You can't search people by birthdays. You have to do it by the specific year, which is just a pain. I wish you could search by just "July 10th" or "July birthdays." It's also difficult to search by a specific program or cause without seeing every single transaction a person made - even those not to that cause/program. I also wish you could filter out donations to specific programs.

I also don't think the search option for "near this city" or "within X radius" works well. I tried using it for a fundraiser last year, but I ended up having to manually add people to a group by going through all the tiny towns and cities around DFW.

On the dashboard, I wish you could look at the people that are within the 3 tiers of donors, so we could actually targe those people more easily.

Review Source: Capterra

lee from LaGonave Haiti Partners

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

good value but....

Has been very useful in tracking donors, noting affiliations, creating target groups

Pros

it is easy to get going on Kindful and the product is excellent value

Cons

it is hard to customize a donation page -- particularly with areas for memorial gifts

also cumbersome to do mailings and other follow-up

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great if you're flexible.

Overall, it gives us a lot of functionality especially for the price as compared to our former software, but at times gets a bit frustrating and/or time consuming. The service team is very helpful and on-going updates continue to improve the software and the software apps that can be used with Kindful.

Pros

Kindful is easy to use especially after the latest redo of the menu options. It's fun to use and I love having it sync with our donation page and being able to do special things like peer to peer fundraising and syncing to CrowdRise when we have special campaigns. It's great for automatic receipting and keeping an annual summary available to donors. Donors also an login to their account and do updates which really is a time saver for me - I do fewer updates on expired credit cards and address changes for example. The people who work for Kindful are very professional, friendly and helpful.

Cons

At times we get a little frustrated trying to figure out how to pull certain reports and often I run a report and then edit it in Excel. There's not a lot of flexibility as to how the report is printed. Also finding the group we want is sometimes difficult in the software - again, I may get it to a point and then manipulate the report in Excel. Some tasks in Kindful seem to take more steps than I'd prefer - somethings can be bulk updated but not all things for example.

Review Source: Capterra

Thadeaous from Understudy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great for small arts nonprofits

Great. I even had one issue when initially setting up my database and they helped me out quickly and were very friendly.

Pros

the integration with other platforms, and the functionality of being able to segment audiences.

Cons

I wish I could talk directly to other organizations that use the software in the same way that I do, so we could exchange information and tips on how we use the software. Something like a forum

Review Source: Capterra

David from IDEA Ops

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Mid-sized nonprofit with donor management needs

Love the user friendly-ness of the software, especially for our donors. It is great for capturing info but we need to be able to sort and filter the info better.

Pros

Allows donors to designate their donations

Cons

We have some needs that Kindful does not provide:
-Ability to log calls within a donor's profile
-Table Within Contact with custom columns
-Auto-sync emails with donor’s profile
-Improve the note taking feature
-Individualized dashboard that shows the tasks and call history for the admin logged in.
-The ability to search donor profiles based on amounts they donated to specific programs/campaigns
-Be able to track all donations on each individual contact.
-Need ages for all donors so that when I’m calling I’ll know which generation of a family I’m calling
-Be able to actually see the pictures on each person’s profile. Not just a tiny circle that cannot be zoomed in on.
-Be able to tab between cells when entering or changing information in existing donor profiles. We currently have to enter and select “edit” for the next cell. (i.e. entering address changes)
-Being able to track recurring donors for those who send checks in monthly. The only way I can see to do this is making a group, which is fluid over time and doesn’t allow us to pull accurate historical information if a donor stops sending checks in and gets removed from the group.
-Attempt to make kindful by name and by email not just email. (Make it so that families don’t have to use a random email for their 14 year old.)
-Create a way other than the cause page for donated money for a mission trip will show up on the individuals profile not just their own donations.
-ability to search by birthday month

Review Source: Capterra

Torrey from NAPS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great service, quick response time, always willing to help

Their customer service team is tops. They have a quick response time to messages and if something is not available they will brainstorm with you on possible workarounds. The service is simple and streamlined, so you can log in and get your work done.

Pros

It greatly streamlines the steps in the process of connecting with our donors. They have a ton of integrations, which means that you can connect your data without all the hassle of extra steps.

I like the ability to assign tasks to other members of my team, to make sure that we stay on track.

Cons

Needs more customization in the acknowledgements.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Start With One

Pros

Love the integrations! Stripe and Quickbooks especially!

Cons

Just wish that there was an option for when someone makes a donation that they could do it IN HONOR or IN MEMORY of someone and a e-card sent to a designated email

Review Source: Capterra

Michael from THRIVEGulu

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

Very Helpful for Non-Profits

Very positive!

Pros

I'm notoriously terrible with technology -- it intimidates me and I never want to try out a new platform / application / software. But, as the Executive Director of a non-profit organization, I often don't have a choice. So, one day, I made the plunge into Kindful. And I'm so glad I did! It's easy to use, logical (at least for the way I think), and very helpful.

Cons

I would say that there is a "simple" way to use Kindful -- that's what I do, and for the most part it covers all of our organization's needs. There are, however, quite a few additional features that I don't use. It's partly my fault, because I'm generally not good with software programs in general. But, there are a few things I have looked into but decided to abandon because they weren't easy enough for me to pick up quickly.

Review Source: Capterra

Liz from Naomi's Village

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Kindful user review

I help to oversee a child sponsorship program and Kindful has helped us get more organized in keeping track of sponsors and finances.

Pros

I like that you can set specific search criteria and create reports based on those.

Cons

It can be a bit confusing to know exactly how to find or limit search criteria.

Review Source: Capterra

Todd from PEER Servants

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Definitely Consider Kindful for Your Small Non-Profit

Kindful has given us virtually everything we need to streamline our donor management operations and allow us to use our limited resources more effectively in pursuing our mission.

Pros

Easy to use, attractive, fantastic (very timely and competent) customer service, reliable, sufficiently robust features for our purposes, and always adding new features.

Cons

Small functionality hiccups here and there, still needs to be a bit more robust for crowdfunding, but overall, excellent software for the price.

Review Source: Capterra

Caroline from TeenTix

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Kindful for our 1000 donor non-profit

Pros

Kindful is easy to use and very user friendly. Their help staff is responsive and fast. For our small shop, this CRM works great. Displays are simple and visually appealing,

Cons

There are some functions that don't exist yet in Kindful, though the team assures me they will add them. Occasionally I haven't been able to manipulate Kindful for a particular report, but these instances are rare.

Review Source: Capterra

Lance from Green Egg Media

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy to use, helpful support

We highly recommend Kindful to all of our clients at Green Egg Media who are looking for a more robust and feature-rich DRM at a reasonable and fair price. I have been happy with Kindful. It is clear that the sales team is pushing hard to extend their reach, including offering incentives for us to sell their product to our customers; however, I have specifically asked them to give our customers additional discounts instead of sending me a kick-back, because I want to recommend them because they have a good product, and not because I receive any type of financial gain by selling for them.

Pros

Green Egg Media is a web development agency, and we use Kindful with many of our non-profit clients. Kindful is very easy to use and has an API, as well, for custom integrations when our customers need them. The support team is very helpful, both with initial setup and with customizations. The support team has basically handled data migrations from other systems for our clients, freeing us to focus on the more interesting and custom work.

Cons

While there is an API, it isn't able to handle everything that we would like, especially when it comes to matching up records between multiple systems. We were able to find some workarounds, and the support team was helpful, but it took us some time to resolve the issues. I am hopeful that our feedback will help improve the API going forward.

Review Source: Capterra