Kindful Software

4.42 / 5 (173) FrontRunners®

Our advisors have recommended this product 82 times in the last 30 days

About Kindful


Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

Kindful also helps in managing donor records which show donors' information such as personal details, pledge amounts and social media connections. The solution synchronizes with industry-leading payment processors like Stripe and PayPal. It also integrates with most third-party systems, such as QuickBooks, Emma, Eventbrite, Shopify, and more.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

173 Reviews of Kindful

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(96)

4 stars

(61)

3 stars

(9)

2 stars

(4)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 173 reviews

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February 2019

Beth from Impact 100 Greater Indianapolis

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Right product for our needs and budget

I am very pleased with Kindful. It meets the basic requirements of safe and secure data and donor management, but also provides a robust system that makes it much more than a basic system. There may be better systems, but Kindful is available to an organization like ours that does not have staff (all volunteer and constantly churning) or a budget that allows us to hire someone to manage this for us. I am especially pleased with Kindful's customer service. The only issues I've had was when I could not articulate what I was trying to do, and luckily they knew what questions to ask to help me.

Pros

Kindful is an easy product to learn and use. The system is a dream for donor management. It's easy to enter new donors and their donations, and it's simple to display a donor's information. You can enter notes and make assignments for future activities, making sure no donor gets forgotten.

Kindful has powerful reporting capabilities. I can answer almost any question a board member asks quickly and easily with standard reports and a few extras I have saved. I can also create a new report at any time. All reports can be exported for analysis in a spreadsheet or to import the data to other software (evites, newsletters, surveys, etc.).

Transferring data into Kindful can be daunting. I appreciated that I could do practice data transfers and review my data in the system before I made a final data transfer, and that Kindful customer service representatives were helpful when I had questions.

Cons

There is a learning curve for anyone who has not used a data or donor management system in the past. The system is easy to use, but those entering data need to have some training to understand the purpose of each field and why they need to enter it accurately.

The reporting capabilities are robust, but I recommend you have someone who understands how it works to set up standard reports or work with Kindful customer service to ensure you get the information you need. It is not unusual for a new person to create a report and provide bad data because they left off a field or did not know they needed to set a data point (Successful Transactions set to "Yes" to ensure you don't include transactions that failed on your report, for example).

We are a membership organization and have learned how to use Kindful to meet our needs. It required some trial-and-error, but Kindful has a help document on this issue that was very helpful.

October 2017

David from Friends of Kijabe

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

I use Kindful for our non-profit accounting and donor management (CRM)

Pros

Kindful is designed to be part of - not the whole of - a CRM/fund accounting strategy. The upside of this is that you are not pigeonholed into one system forever - it is designed to play nicely with other programs/systems.

Once you go through the learning curve, the program is straightforward and easy to use. Customer support is fantastic for questions. I have to manually enter quite a few transactions, and it is much easier to do with Kindful than with Quickbooks. Automatic reports to my board of directors are fantastic. Also, for fund based accounting, this is much simpler to use than quickbooks - I do the math through kindful and my accountant does it through quickbooks - the information is automatically shared through the quickbooks integration. Zapier integration means you can get information in and out of kindful easily. Different price points for different organization sizes is key - a low cost entry point was a big deal for me.

Cons

Not the most intuitive layout, so takes some time getting used to, but once you do it is a very powerful tool. Looks good on a desktop, but not on iphone display.

Integration with quickbooks is my main goal and is not perfect - numbers sync fine but sometimes followup is necessary to make sure the accounts/funds are credited properly.

Would love to see an integration with campaign monitor for emails and a better to-do/task sharing interface (like basecamp).



Response from Kindful

Replied October 2017

Hey David, Thanks a million for the positive review! We're extremely grateful for the overwhelmingly positive comments you have about Kindful. Our main focus is being a platform that can connect to the services you need ¿ so it's a huge pat on our back to hear that you're able to use the QuickBooks and Zapier integrations to improve your accounting and database management. We also appreciate the critical feedback. Improving the QuickBooks integration is on our radar, as well as improving mobile friendliness. It's also good to know how our customers prefer to use tasks/to-do's, so that feedback is huge as well. Thanks again for the awesome review. It's very thorough and lets us in on the ways our customers are using Kindful. We're grateful to have you in the Kindful family! ¿¿ - Jared E

August 2017

Catriona from Kachemak Bay Family Planning Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Kindful has radically improved KBFPC's donor management

Pros

Customer service is outstanding - I can often find my answers in the help menu, but when I don't the email response is almost immediate and very thoughtful & thorough.
There is little that I dislike about Kindful.
Support during start up was personalized and authentically interested in what my needs and questions were, I didn't ever feel that I was being pitched to.
It is quick and easy to set up and link with Stripe etc. Importing donor information from our previous system was very simple, but I felt that Kindful staff were ready to assist at every step if I needed.
Day-to-day I get just the right amount of updates in my email inbox. Payments and new donors are quick and easy to add. The dashboard is attractive and has very relevant information. Reports are easy to generate.
I have recommended Kindful to several other local agencies - and I found it myself from another local agency.
Price is right for a small non-profit, too.

Cons

Pros FAR outweigh the cons!
Some of the features are not completely intuitive, especially the naming and categorization of them. Sometimes I have to click on several tabs to find the feature I was looking for.
Some of the "field" names do not function as I expect them to - but customer support assisted me in writing a query to fix them all at once. (it was not too problematic)
I don't love the formatting for snailmailers and acknowledgements - but I haven't spent a whole lot of time trying to tweak them. I print envelopes from Kindful, and export the list of acknowledgements and mail-merge that data into a document I prepared in Microsoft Office; again, not a big deal, but I had to figure out this work-around.

Response from Kindful

Replied August 2017

Hi, Catriona! Thanks for writing such a glimmering review. It really brings us joy to see how much you've been able to benefit from Kindful's features. It sounds like your setup was really straightforward, you've had good experience with processing payments, adding contacts, and reporting, you feel good about the price, and all your needs have been answered by our support team. We are incredibly excited to hear that has been your experience. Hi-fives all around! User-friendliness is always top-of-mind around here, as we strive to make Kindful as approachable as possible. Your comments about navigating, tabs, and fields have been passed on to our product designers, as well as the comments about letter and acknowledgement templates. I'm glad you discovered a bit of a workaround in the meantime, but we'll pass all those details along to improve some functionality there. Thanks again for the feedback. We are always looking to improve! Talk to you soon, ¿ Jared

August 2017

Brittany from World Orphans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

August 2017

We use it daily and it is very user friendly. Even those of us who aren't tech-savvy can 'get it'.

More streamlined than our previous interface, more user friendly.

Pros

I like the way everything is organized, Dashboard/Activities/Contacts... I like how reports can be automatic from the system straight to my email, daily. I like that once the credit card/ACH info is entered, we don't actually have access to those numbers, and helps with PCI compliance. When there is an issue, we email support and they respond promptly, within 24 hours, and are very friendly and very helpful. I love the size of Kindful, because I feel like they still take input from clients to improve their systems.

Cons

When a donor makes a donation and pays for the transaction fee, you have to go in manually and split the transaction fee from the donation. On days that we have recurring transactions come out, it takes us an incredible amount of time for us to find and go through all the transactions to manually split the transaction fees from the donation itself. That is very time consuming. I personally call donors often, and there is a way to make a 'note' on the donor's profile, however, to access the last time I called, I would need to scroll through transactions to find the last note or go out and create a report. There should be a 'note book' that I can open and see all our correspondence, no matter if the call was in 2012 or today. (Both of which I have brought up with Kindful Support, and they know it's an issue we have with the software).

Response from Kindful

Replied August 2017

Hi, Brittany! Thanks for such a great review. It sounds like you're getting a ton out of the software, and that really excites and energizes us. We love seeing our customers succeed! I really appreciate what you had to say about the size of Kindful. We really want to be personable with our customers (which includes receiving and responding to feedback!), and it sounds like you've had that experience. I also wanted you to know we've also started rolling out phone support for all customers, so you can reach our nice folks during normal business hours at (888) 854-3230. As for the transaction fee splitting and notes view, those are both great ideas that I'll pass along to our product designers. I'm hopeful we can work on those as future updates! Thanks again for writing in. Talk to you soon, - Jared

August 2017

Clay from Just One Africa

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

This CRM is easy to use, saves us time and money as well as provides a good platform for donations.

Pros

The software is very easy to use, which means more of my staff will use it on a daily basis. The integrations with 3rd party vendors is fantastic. I can now capture all my PayPal donors data and it ties in with MailChimp nicely. The donation pages are very nice and allow me to segregate donations and allocate them to different campaigns and funds. The ability to allow the donor to cover the credit card fees has saved us per year as over 50% of people cover the fees. The email support is good and usually able to resolve an issue in less than 24 hours. I am very happy with Kindful.

Cons

Kindful's mobile responsiveness could be better. I wish they had a dedicated app or at least a better experience on small screens. Their email support is good, but I wish they had phone support for quicker resolution of issues. I feel the monthly fees are on the more expensive side of donor CRM tools. I would like better documentation and community involvement from customers. There is so much that could be done with it, but I don't know how to to implement some of it. Overall, I am happy with Kindful. They are a great company.

Response from Kindful

Replied August 2017

Hi Clay, We're so glad you're happy with Kindful. It sounds like our PayPal and MailChimp integrations are working out great for you ¿ which makes us super happy! We totally hear ya on the mobile responsiveness ¿ we're constantly working hard to make Kindful better on mobiles, since we know that's becoming more and more prevalent. We're also constantly working on new support articles, and ¿ just like you ¿ long for the day our customers become more communal participants on our support forums. On the phone support side, we have good news for you! Our support line, (888) 854-3230 is now live! You'll get connected during normal business hours to a friendly Tennessean. Thanks for writing a thorough and thoughtful review! Talk to you soon, ¿ Jared

August 2017

Karen from non-profit

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Kindful is very user-friendly for a small, non-profit, non-technical staff.

Donor management and integration with other online tools is key for non-profit success. The support team is excellent in not only telling you what to do but explaining how it works within the system.

Pros

The software is designed to serve the needs of non-profits. It has been developed to balance the needs of the daily user and the required reporting for a growing organization. The support team is extremely helpful and responsive. For the most part the functionality is very user-friendly and user training can be done in a short time.

Cons

There is a gap in the donor management process. There is no automated process to move a contact through the Donor cycle which means manual updating through custom fields. The video instructions are good for explaining the benefits of specific features but they don't explain how to perform the tasks/process to get to the results promises.

Response from Kindful

Replied August 2017

Hi, Karen! Thanks for writing a positive review! It thrills us that you've been able to take advantage of user-friendliness, and, in cases where you've needed help, have found it in our support team. We know not everything is perfectly intuitive, so it makes us happy to hear that when you've needed help, you've gotten it. Your feedback about the donor cycle management is great. We preach the donor cycle to our customers all the time, as we firmly believe in using this method to fundraise. Making that process easier in our software is always coveted feedback. We also appreciate your critique on our videos. We're trying to ramp those up more in the future, and this feedback about what they're actually accomplishing will set us up really well in our future video efforts. Thanks again for submitting this review and for being such a great person. Keep rockin' it! Talk to you soon, ¿ Jared

November 2017

Jordan from Oasis for Orphans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Kindful has grown with us. This is huge for us, and they helped us get to the next level.

I've already recommended this software to many people. It is really easy to recommend to small organizations who are going from nothing to "online." However, there needs to be more development and automation with email marketing, in order for me to recommend this product for an already established (still smaller) organization. As a 1.2 M organization, we are ready for our next growth spurt.

Pros

The user experience is wonderful. From good colors and layouts to ease of use, we have been able to use Kindful to get organized on the backend and jump-start our fundraising.

Cons

The capabilities with email marketing and automation within groups, causes, campaigns, or forms have been a bit difficult for us. There are work-arounds, but we are hoping for more growth and potential in these areas.

Response from Kindful

Replied November 2017

Hi Jordan, Thanks for writing such a great review! We pride ourselves in growing with our customers, so to hear that back from you is a huge pat on the back over here. I'm glad to hear you're enjoying Kindful's interface and data management tools. Hopefully better organization is helping you segment and interact with donors on a deeper level. Your feedback about email marketing and automation is outstanding. We love getting to know how our customers want to continue using Kindful, and I can definitely see that as a next logical step for you. I'll pass that detail along to our product team and we'll look forward to seeing how those tools evolve. Thanks for being part of the Kindful family ¿ and for spreading the word about us! We're extremely grateful to support Oasis for Orphans. Happy fundraising, - Jared E

August 2018

David from IDEA Ops

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2018

Mid-sized nonprofit with donor management needs

Love the user friendly-ness of the software, especially for our donors. It is great for capturing info but we need to be able to sort and filter the info better.

Pros

Allows donors to designate their donations

Cons

We have some needs that Kindful does not provide:
-Ability to log calls within a donor's profile
-Table Within Contact with custom columns
-Auto-sync emails with donor’s profile
-Improve the note taking feature
-Individualized dashboard that shows the tasks and call history for the admin logged in.
-The ability to search donor profiles based on amounts they donated to specific programs/campaigns
-Be able to track all donations on each individual contact.
-Need ages for all donors so that when I’m calling I’ll know which generation of a family I’m calling
-Be able to actually see the pictures on each person’s profile. Not just a tiny circle that cannot be zoomed in on.
-Be able to tab between cells when entering or changing information in existing donor profiles. We currently have to enter and select “edit” for the next cell. (i.e. entering address changes)
-Being able to track recurring donors for those who send checks in monthly. The only way I can see to do this is making a group, which is fluid over time and doesn’t allow us to pull accurate historical information if a donor stops sending checks in and gets removed from the group.
-Attempt to make kindful by name and by email not just email. (Make it so that families don’t have to use a random email for their 14 year old.)
-Create a way other than the cause page for donated money for a mission trip will show up on the individuals profile not just their own donations.
-ability to search by birthday month

February 2019

Darlene from Cradle of Hope

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

It's Worth A Look!

If you are looking for donor software that is user friendly, a good price, and meets your needs, then I highly suggest you give Kindful a look.

Pros

I didn't know much about donor software when I started so I began researching multiple options. As a nonprofit, I was looking for something that would meet my needs without breaking the bank. What I liked about Kindful was that it offered most of the same features as other software programs at a great price. For options that are not included, Kindful partners with other agencies so you actually get everything you need. All the agencies that Kindful partners with, information can sync directly to Kindful which is very convenient. There is also a lot of support. You can call and they actually answer the phone and there are also many scripts and videos to walk you through various things. Kindful is always looking for ways to improve. They actually listen when we respond and they have already made many improvements.

Cons

I was skeptical about Kindful not including every possible feature within it's software. However, other software that does is double or triple the cost if not more. You also may be paying for things you don't need so I actually like this option a lot more than I thought I would. So far, Kindful meets all of my needs.

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