Kindful software


69 reviews(4.0/5)
69 reviews(4.0/5)

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

Kindful also helps in managing donor records which show donors' information such as personal details, pledge amounts and social media connections. The solution synchronizes with industry-leading payment processors like Stripe and PayPal. It also integrates with most third-party systems, such as QuickBooks, Emma, Eventbrite, Shopify, and more.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

69 Reviews of Kindful

Showing 1 - 20 of 69

Start your review of Kindful

Click to start
  • lee from LaGonave Haiti Partners

    Number of employees: 2-10 employees

    August 2018

    good value but....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has been very useful in tracking donors, noting affiliations, creating target groups

    Pros

    it is easy to get going on Kindful and the product is excellent value

    Cons

    it is hard to customize a donation page -- particularly with areas for memorial gifts

    also cumbersome to do mailings and other follow-up

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Great if you're flexible.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, it gives us a lot of functionality especially for the price as compared to our former software, but at times gets a bit frustrating and/or time consuming. The service team is very helpful and on-going updates continue to improve the software and the software apps that can be used with Kindful.

    Pros

    Kindful is easy to use especially after the latest redo of the menu options. It's fun to use and I love having it sync with our donation page and being able to do special things like peer to peer fundraising and syncing to CrowdRise when we have special campaigns. It's great for automatic receipting and keeping an annual summary available to donors. Donors also an login to their account and do updates which really is a time saver for me - I do fewer updates on expired credit cards and address changes for example. The people who work for Kindful are very professional, friendly and helpful.

    Cons

    At times we get a little frustrated trying to figure out how to pull certain reports and often I run a report and then edit it in Excel. There's not a lot of flexibility as to how the report is printed. Also finding the group we want is sometimes difficult in the software - again, I may get it to a point and then manipulate the report in Excel. Some tasks in Kindful seem to take more steps than I'd prefer - somethings can be bulk updated but not all things for example.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thadeaous from Understudy

    Number of employees: 2-10 employees

    August 2018

    Great for small arts nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great. I even had one issue when initially setting up my database and they helped me out quickly and were very friendly.

    Pros

    the integration with other platforms, and the functionality of being able to segment audiences.

    Cons

    I wish I could talk directly to other organizations that use the software in the same way that I do, so we could exchange information and tips on how we use the software. Something like a forum

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from IDEA Ops

    Number of employees: 11-50 employees

    August 2018

    Mid-sized nonprofit with donor management needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the user friendly-ness of the software, especially for our donors. It is great for capturing info but we need to be able to sort and filter the info better.

    Pros

    Allows donors to designate their donations

    Cons

    We have some needs that Kindful does not provide:
    -Ability to log calls within a donor's profile
    -Table Within Contact with custom columns
    -Auto-sync emails with donor’s profile
    -Improve the note taking feature
    -Individualized dashboard that shows the tasks and call history for the admin logged in.
    -The ability to search donor profiles based on amounts they donated to specific programs/campaigns
    -Be able to track all donations on each individual contact.
    -Need ages for all donors so that when I’m calling I’ll know which generation of a family I’m calling
    -Be able to actually see the pictures on each person’s profile. Not just a tiny circle that cannot be zoomed in on.
    -Be able to tab between cells when entering or changing information in existing donor profiles. We currently have to enter and select “edit” for the next cell. (i.e. entering address changes)
    -Being able to track recurring donors for those who send checks in monthly. The only way I can see to do this is making a group, which is fluid over time and doesn’t allow us to pull accurate historical information if a donor stops sending checks in and gets removed from the group.
    -Attempt to make kindful by name and by email not just email. (Make it so that families don’t have to use a random email for their 14 year old.)
    -Create a way other than the cause page for donated money for a mission trip will show up on the individuals profile not just their own donations.
    -ability to search by birthday month

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Torrey from NAPS

    Number of employees: 2-10 employees

    August 2018

    Great service, quick response time, always willing to help

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their customer service team is tops. They have a quick response time to messages and if something is not available they will brainstorm with you on possible workarounds. The service is simple and streamlined, so you can log in and get your work done.

    Pros

    It greatly streamlines the steps in the process of connecting with our donors. They have a ton of integrations, which means that you can connect your data without all the hassle of extra steps.

    I like the ability to assign tasks to other members of my team, to make sure that we stay on track.

    Cons

    Needs more customization in the acknowledgements.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from THRIVEGulu

    Number of employees: 11-50 employees

    August 2018

    Very Helpful for Non-Profits

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Very positive!

    Pros

    I'm notoriously terrible with technology -- it intimidates me and I never want to try out a new platform / application / software. But, as the Executive Director of a non-profit organization, I often don't have a choice. So, one day, I made the plunge into Kindful. And I'm so glad I did! It's easy to use, logical (at least for the way I think), and very helpful.

    Cons

    I would say that there is a "simple" way to use Kindful -- that's what I do, and for the most part it covers all of our organization's needs. There are, however, quite a few additional features that I don't use. It's partly my fault, because I'm generally not good with software programs in general. But, there are a few things I have looked into but decided to abandon because they weren't easy enough for me to pick up quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Liz from Naomi's Village

    Number of employees: 11-50 employees

    August 2018

    Kindful user review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I help to oversee a child sponsorship program and Kindful has helped us get more organized in keeping track of sponsors and finances.

    Pros

    I like that you can set specific search criteria and create reports based on those.

    Cons

    It can be a bit confusing to know exactly how to find or limit search criteria.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Frankie's Friends

    Number of employees: 2-10 employees

    August 2018

    Great fundraising software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Projecting revenue and researching donors is more compatible.

    Pros

    Ease of use, intuitive and easy reporting.

    Cons

    It is evolving always...so I have no complaints!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Caroline from TeenTix

    Number of employees: 2-10 employees

    August 2018

    Kindful for our 1000 donor non-profit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Kindful is easy to use and very user friendly. Their help staff is responsive and fast. For our small shop, this CRM works great. Displays are simple and visually appealing,

    Cons

    There are some functions that don't exist yet in Kindful, though the team assures me they will add them. Occasionally I haven't been able to manipulate Kindful for a particular report, but these instances are rare.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lance from Green Egg Media

    Number of employees: 2-10 employees

    August 2018

    Easy to use, helpful support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We highly recommend Kindful to all of our clients at Green Egg Media who are looking for a more robust and feature-rich DRM at a reasonable and fair price. I have been happy with Kindful. It is clear that the sales team is pushing hard to extend their reach, including offering incentives for us to sell their product to our customers; however, I have specifically asked them to give our customers additional discounts instead of sending me a kick-back, because I want to recommend them because they have a good product, and not because I receive any type of financial gain by selling for them.

    Pros

    Green Egg Media is a web development agency, and we use Kindful with many of our non-profit clients. Kindful is very easy to use and has an API, as well, for custom integrations when our customers need them. The support team is very helpful, both with initial setup and with customizations. The support team has basically handled data migrations from other systems for our clients, freeing us to focus on the more interesting and custom work.

    Cons

    While there is an API, it isn't able to handle everything that we would like, especially when it comes to matching up records between multiple systems. We were able to find some workarounds, and the support team was helpful, but it took us some time to resolve the issues. I am hopeful that our feedback will help improve the API going forward.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Haley from The 5 Gyres Institute

    Number of employees: 2-10 employees

    August 2018

    I heart Kindful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Kindful is a great database for small to medium sized nonprofits

    Pros

    Easy to use, even for those of us who aren't tech savvy, they have excellent customer support, and the price is great

    Cons

    Some of the integrations could be better, but they're improving all the time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rebekah from Lightbearers Ministries

    Number of employees: 11-50 employees

    August 2018

    An impressive upgrade for our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service has been fantastic and we've been very pleased with our decision after reviewing many different products.

    Pros

    It's so much better than what we used to have! Very user friendly for our staff, looks good, and looks the same on any device (mobile friendly!). It has allowed our donors to self-manage their accounts and saves us tons of time on credit card processing and recording.

    Cons

    Many features are not customizable (names of certain fields, for example). The ability to edit the website design is very limited and we had to do a workaround for our more advanced site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jordan from Thistle Farms

    Number of employees: 51-200 employees

    August 2018

    Always Evolving

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been positive. I don't have a ton of experience with other CRMs like this, but I've found it useful and helpful.

    Pros

    I really appreciate how responsive the customer support team is, and I really see how the team behind is always trying to adapt the system features to be more intuitive and user-focused.

    Cons

    I still find the reporting features somewhat cumbersome. With that, the support team does respond quickly, but it seems like feedback is taken in and then doesn't necessarily get implemented or follow up on in a lot of instances. There have been many instances where we'll suggest something, hear that it's a good idea, and then never hear about it again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremy from Hope to Opportunities Foundation

    Specialty: Human Services

    Number of employees: 2-10 employees

    August 2018

    Kindful CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use and import our data. The training team was very helpful and made the whole experience very easy.

    Cons

    So far we have been very pleased with the product. I wish there was a mobile app for the product rather than a website to add donor information on the go.

    This review was submitted organically. No incentive was offered
    Review Source
  • Colleen from Girls on the Run

    Specialty: National Organizations

    Number of employees: 2-10 employees

    August 2018

    A clumsy, confusing attempt at a Donor CRM system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

    Cons

    Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Bradley, Trail Software, Inc.

    August 2018

    Colleen, Thank you for taking the time to provide your feedback. We take immense pride in providing software that makes donor management easier and provides meaningful insights into your donors. I want to start off by saying that I have reviewed your comments and suggestions with our support, onboarding and product teams as we do with all reviews and we will take all of your suggestions into consideration. I do want to make sure I address a few of your comments directly: As it pertains to the data our team helped you upload - It is important to understand that the quality of the data being uploaded is very important and that our team often works through duplication issues with many of our clients when they are bringing in data from multiple sources. It is common to initially have many duplicates. Your case was a bit more complex than many we see so we escalated the issue to our engineering team to have them help get everything deduped properly. However, I did see on August 1st that you had declined our offer for further help. Our team would love to help address any challenges you may be having here. If you’d like to reconsider our offer, please do not hesitate to reach out. We’re committed to ensuring that every new organization that joins Kindful starts with accurate data in our platform. We are also so sorry to hear that you’re not finding value in our reporting and donor profiles. These are two areas that our clients rave about in Kindful. They love the ability to filter and report at a high level and also review in-depth data on individual donors and specific donor groups. I have asked Jared, your onboarding rep, to reach back out to see if we can provide any additional training around these features free of charge - As with any new system, there is a bit of a learning curve. We want to be sure you’re fully utilizing all of the features at your disposal and clarify any questions or concerns you may have. As you continue to use Kindful we hope that you will find the tool as useful as so many of our organizations do, and just know that you can always reach our support team by phone or email during business hours to help you through any questions or concerns you have.

  • Emmanuel from CREDCENT

    Specialty: Environmental

    Number of employees: 2-10 employees

    August 2018

    Wonderful Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part about this software is its ability to integrate perfectly with third party vendors, it make work easy.

    Cons

    its obvious that some of the features of the kindful software are not well categorized, checking trough various tabs for a particular feature makes it difficult for work to flow

    This review was submitted organically. No incentive was offered
    Review Source
  • Beth from CASA of DuPage County

    July 2018

    The product is okay, the implementation was very difficult.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The online access is helpful as well as the connection to our online donation page. Other than that it is not much of an improvement over Giftworks.

    Cons

    The implementation was very difficult. We ended up with a large number of duplicate donors when we brought our Quickbooks and Giftworks databases together. The duplicate finder that is part of the product does not work effectively. It took a long time to clean up the data. I think that the sales people need to be more upfront during the sales process about how the implementation can be difficult and time consuming. It may have been easier to handle if we had the correct expectations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Randy from Mission Increase

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    June 2018

    Kindful has effective system, and the customer support to back it up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Kindful's customer support was a key highlight from the get-go. Whenever I have a question, I have confidence I'll be able to get it answered within a short amount of time.

    Pros

    Kindful's Donor Lifecycle Analytics makes it easy to track constituent engagement, and users can integrate data from other tools such as Quickbooks, Mailchimp, and Eventbrite.

    Cons

    Since using Kindful, I have found other databases that provide similar features for significantly less money. The cost differential could sway my decision making in the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Scott from Neema House Tanzania

    May 2018

    Empowering a small non-profit improve fundraising and donor management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Kindful is easy to use and track donations by campaign or by fund. You can setup color scheme preferences for all donation pages or you can customize each and every one. Kindful pages are clean and the Dashboard as been recently improved to really help monitor donor management such as donors that have upgraded giving, retention rates, activity on recurring donations, etc.

    The Kindful on boarding team was extremely helpful in assisting me setup my donation pages, multiple campaigns, and making sure all my data was successfully transitioned from my previous payment gateway. Making the switch to Kindful has made it much easier for us to manage donor relations and also get better reporting by each campaign.

    Cons

    Some reporting features could be improved to make sure you can download actual donated funds that do not include refunds or canceled payments. While you can get customer support via email, I wish my monthly fee included at least some webchat or phone based customer support without an additional fee.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Excellent Way to Grow Non-Profit Base!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The team and organization is top notch - the ways to use your data are unique and extremely helpful as well as the plugins.

    Cons

    Haven't used it long enough to find any cons! It seems to be an easy platform to learn and adapt to...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
Do you use Kindful?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639