Kople
About Kople
Kople Pricing
Starting price:
€60.00 per month
Free trial:
Not Available
Free version:
Available
Other Top Recommended Nonprofit Software
Most Helpful Reviews for Kople
1 - 9 of 9 Reviews
Sarah
Non-Profit Organization Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Kople is Perfect Match for Small Non-profit
It's been great! The developers are wonderful to work with, they are knowledgeable and respond in a timely way to questions. I was able to work in a "training" environment to get the hang of it and figure out some customizations before starting to import data into the LIVE environment. And this is all at the FREE tier level!
PROSEasy of use, excellent customer service, customizable by the users, simple interface for both entering and managing data as well as for customizing processes / fields / forms.
CONSHaving to pay for reports! The reporting functionality is the big win for us with Kople. We are going to make it work with our budget.
Reason for choosing Kople
COMPET was way cost prohibitive for us. We are a very small program.
Reasons for switching to Kople
We want to be ready to grow our program and wanted a real DB that would allow us to run more complex reports for funders. Kople also allows us to go all digital, by allowing us to attach scanned docs to client records, which is a huge benefit for our staff, who can now perform all administrative job functions remotely.
Vendor Response
Thank you so much for the postive review - We are very happy to be working with you too!
Replied March 2024
Mille
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Review by Alzheimerforeningen
Kople is a good product for a visiting service like Activity Friends, as it addresses many challenges, such as data storage and result monitoring, etc. However, there are also pitfalls when involving volunteers (often 65+), who may not be the primary target audience for the program, which seems to have been designed more with paid/professional employees in mind. But as a user of Kople for nearly a year and a half now, it's hard to imagine how our project would run without it.
PROS1. Secure storage of sensitive personal data. 2. It's a strength that Kople enables all forms of communication (calls, SMS, and emails) from within the same system, ensuring documentation of everything that has occurred in the dialogue with a registered individual. 3. The system also makes it easy to monitor volunteer users of the system and intervene when necessary.
CONS1. The integration between Kople and our CRM system has been challenging and still doesn't work perfectly in some aspects - but I'm uncertain whether it's more due to our CRM system rather than Kople. 2. Additionally, issues related to the call function are one of the biggest challenges. This makes our volunteer match leaders skeptical about whether they can 'rely' on the system and can drain their motivation. 3. The matching function is also not as intuitive and user-friendly as I would like it to be.
Vendor Response
Thank you for the great review! The matching function will be improved soon, and we really look forward to showing you the updated version! The call functionality is also getting better as we speak, so you mentioned the two things we are most focused on improving.
Replied September 2023
Emma
Civic & Social Organization, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Excellent service and adaptability, challenges with functionality
I greatly appreciate the service; I always receive answers for my questions within the same day, if not within a few hours! I particularly value [sensitive content hidden]' ability to understand needs and convert these into proposals for new functions or projects.
CONSCurrently, the available functions do not sufficiently cover our needs. Moreover, we have had continuous difficulties with basic functions, such as the call function, which has had a negative impact on the trust in and use of Kople.
Vendor Response
First response: Thank you for your review. We are very happy that you are satisfied with the customer service but obviously we need to look into addressing the feature challenges that you mention. We will reach out to set up a meeting where we can talk about this Comment after talking to the client: The client expressed that the continuous difficulties were a thing of the past at the time of writing the review. The need for more functionality has been mapped too.
Replied March 2024
Danilo
Philanthropy, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Experiences with Kople
Friendly team that helped us along the way. Settup of the system was easy. All in all, it improved our daily working experience. It was exactly what we were looking for.
PROS- Easy and self-explanatory - Everything is well organised - Easy access to statistics and filtered lists - Upload function for documents of specific members and possibility to directly contact the person via Kople - Friendly and helpful Customer support from the first meeting on
CONS- I haven't had any negative experiences so far... Maybe the price: cheaper is always better (especially for nonprofits) but it's not "unfair".
Reasons for switching to Kople
We needed a more accurate, faster, and easier way to manage our data. Especially the matching function was what we needed for our tutoring.
Vendor Response
Thank you so much for the positive review! We very much appreciate it
Replied February 2024
Emma
Civic & Social Organization, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Review from Refugee Team
Like I said before, changing to a more automatic system made me save much more time in the matching process. The time that is saved, I can now spend more on the development of our project which has been beneficial. It was easy to transfer our data and implement our existing flow in Kople. There are still some things we need to figure out on how to implement it within dashboard but Kople has been creative and flexible in providing solutions.
PROSWhat I like the most about Kople is that it saved me a lot of time making matches between refugees and Dutch people in comparison to our previous system. The system is also easy to use once you get the hang of it. Compliments to [sensitive content hidden] for implementing things quickly and always being very helpful whenever we have questions regarding the system.
CONSIt's a minor detail, but a recommendation for future collaboration with other parties in the Netherlands would be to thoroughly check if everything is translated and translated correctly. For example, sometimes we would find words that were still in Danish. Besides, if you would like to expand to the market in the Netherlands, you might want to consider integrating a feature to run automatic communication through Whats-app. Informally, in the Netherlands it is the most popular mean of communication. But perhaps that also depends a bit on the organization.
Vendor Response
Thank you so much for the positive review! And thank you for the tips regarding the Netherlands - Whats-app is not a big feature to add for us since we already have the integrated phone set-up. And make sure to let us know whenever you find anything that is not translated - we will be happy to fix that immediately.
Replied September 2023
Clara
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Well thought out functions that match our needs
I've had a great experience with Kople so far. The team at Kople are communicative and helpful and they really strive to make Kople the best imagined platform for matching-NGO:s, something that really shows in the product.
PROSThe integrated communication, the way you build your own workflow and the user lists with all its filtering are my favourites.
CONSThe matching overview could be improved to even more efficiently compare different matching candidates with each other.
Reason for choosing Kople
Our needs weren't met anywhere else.
Vendor Response
Thank you so much for the very positive review! We are very happy that Kople is working well for you and we look forward to launch an improved matching overview.
Replied September 2023
Susanne
Civic & Social Organization, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Don't know what this means
easy to use, and provide a good helpful tool
CONScant sent email and sms to more then one at the time
Vendor Response
Thank you for your review - we will look into when we can add the feature of sending email and SMS to multiple recipients at once
Replied May 2024
Parissima
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great tool!
Kople is like a second brain, just better!
PROSKople made our data collection much easier, and made sure nothing fell through the cracks. The set up is simple and the support invaluable.
CONSThere was nothing negative about Kople.
Vendor Response
Thank you so much for the very positive review! We are very happy that it has worked well for you, but never hesitate to reach out if you encounter anything that we could do better.
Replied September 2023
Ditte Louise
Civic & Social Organization, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
A good way of matching our voluntears
The workflow that ensures we don't forget important tasks
CONSThe way the data reports is presented in excel
Reasons for switching to Kople
To get a better flow and more relevant features
Vendor Response
Thank you so much for the positive review. It is already a priority for us to improve the way the reports look, and we look forward to giving you a better experience in that regard
Replied March 2024