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About Marketplace
Marketplace by Big River Online is a cloud-based fundraising software for nonprofit organizations. The solution is used by small to midsize art museums, zoos and small start-up nonprofits. The solution is designed to raise money online by creating beautiful and dynamic fundraising pages. Real-time analytics reveals trends and action items to help the organization nurture its relationship with the audience.
Marketplace offers a user-friendly interface that enables non-technical fundraisers to create optimized donation pages that increase conversion, decrease abandonment, and provide an engaging experience for donors. Built-in automation capabilities reduce administrative burden by sending receipts, alerting recurring donors about expiring payment methods, and much more. The solution accommodates all types of donor commerce from outright donations, to membership and events.
Additional features of Marketplace include single-page checkout, discounts, e-cards, integrated social sharing, configurable communications, and promo codes. The solution is also designed to integrate with any database that enables organizations to leverage their existing applications.
19 Reviews of Marketplace
Average User Ratings
Overall
4.13 / 5 stars
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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Showing 1-19 of 19 reviews
February 2015
Cathy from CLS Inc.
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
February 2015
A Great Product
Pros
It works very well whenever we need to use it. It's very simple to get started with, and you'd have to be an absolute idiot not to be able to use it easily just from the start. Seriously, it's very very simple to use.
Cons
Nothing, really, that I can think of, as it has always done whatever we needed it to. Maybe it needs to be updated occasionally, as all products do, but that would be about all I can think of.
February 2015
Triwit from University of Chicago
Ease-of-use
4.0
Customer support
2.5
Functionality
4.5
February 2015
Marketplace from American Public Media
Pros
Marketplace pools together thousands of mutual funds from Vanguard, Fidelity, Janus etc. Many funds are provided without sales or transaction fees. Also, easy-to-read statement that summarizes the holdings.
Cons
It is very hard to call in when you need help. Also, the emails are never replied.
February 2015
Robert from RJA, INC.
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
February 2015
RJ Reviewed
Pros
Ease of use and superior customer service as well as the technical department, which does very well in solving technical problems.
Cons
Sometimes when you call customer service there is a waiting period that is longer than I normally accept.
February 2015
Geoffrey from Island View Catering
Ease-of-use
4.0
Customer support
5.0
Functionality
4.5
February 2015
Marketplace review
Pros
The name and the pictures on the start up page. The words look nice, too.
Cons
Some of the parts do not work all that well. Also, there are some parts that I can neither like nor dislike.
March 2015
Jia from RCS
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
March 2015
market place review
Pros
They provide very useful info that you can use to analyze and help decision making.
Cons
From my point of view, there's really none. But if the info can be more then it would be great.
February 2015
Saurabh from Lakeforest Consulting
Ease-of-use
3.5
Customer support
5.0
Functionality
3.5
February 2015
Lake Forest Consulting
Pros
Transparency. This product and vendor connection as well as just having a platform that is transparent.
Cons
This product sometime seems heavy and bulky. We need to be able to quickly move through it.
February 2015
Kaid from McDonald's Corp
Ease-of-use
4.5
Customer support
2.5
Functionality
3.5
February 2015
My Feedback
Pros
Ease of ordering; preferred pricing; auto downloading of invoices; payment processing
Cons
Too cumbersome at times; info out of date; approval hierarchy out of date
February 2015
Michael from self
Ease-of-use
5.0
Customer support
4.5
Functionality
5.0
February 2015
Emiles Marketplace
Pros
Ease of use in using the software, and the customer support.
Cons
Updates are sometimes slow in downloading, customer support has long wait times on occassion.
February 2015
Paul from Metro Building Permits
Ease-of-use
4.0
Customer support
3.5
Functionality
2.0
February 2015
Marketplace - a business tool
Pros
Ease of use and very simple to learn. It is a most useful tool for my business.
Cons
It is expensive and not as flexible as one might like it to be.
March 2015
James from Burns & McDonnell
Ease-of-use
4.0
Customer support
4.5
Functionality
4.0
March 2015
Marketplace review
Pros
I like the ease of use of the product, and the vendor helps when needed.
Cons
I have no issues with the product or the vendor that I deal with.
February 2015
Trish from SKYLINE
Ease-of-use
4.5
Customer support
4.5
Functionality
4.5
February 2015
MARKETPLACE REVIEW
Pros
It is easy to use and navigate. It is easily adaptable and increases efficiency.
Cons
There is nothing to dislike. I have no issues thus far.
March 2015
Xiuling from PDX EMS
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
March 2015
Excellent Service
Pros
Service and excellence. Their customer service is the best!
Cons
The cost is a bit excessive, but well worth the money. I highly recommend!
March 2015
Sam from assara laser
Ease-of-use
3.5
Customer support
4.0
Functionality
4.0
March 2015
Manager and management
Pros
Service and price. It offers high tech, quality and competitive edge.
Cons
In this industry Marketplace is good. No downdrafts yet.
March 2015
Marion from Psychiatric Child care
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
March 2015
Really Good Tool
Pros
Easy, safe, modern, fast and intelligent solution for all situations.
Cons
There is nothing I like least about marketplace.
February 2015
John from Jjimports
Ease-of-use
3.5
Customer support
4.0
Functionality
3.5
February 2015
Marketplace
Pros
Customer service and on time performance when needed.
Cons
Cost is restrictive for a small growing enterprise.
February 2015
Emily from Eaglebrook School
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
February 2015
Easy to Use
Pros
Streamlined look and feel with little text to read.
Cons
I've had no difficulties in using the product yet.