GrowthZone, formerly MemberZone, is an online platform designed to help non-profits manage their members, fundraising, marketing, donors and volunteers. 

An online application form facilitates member signup, and the data from that form feeds directly into other modules of the system, including billing. The billing application offers features such as batch invoicing. Engagement reporting allows non-profits to monitor members that are most engaged or most at risk. The system also allows users to build their own custom reports.

GrowthZone is suitable for associations of all sizes. It is accessible from a variety of platforms including Mac, iPad and PC. It is capable of synchronization with third-party vendors to cut down on double entry into multiple disparate systems. 



76 Reviews of GrowthZone

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 76 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Growth is excellent association management software!

We moved to GrowthZone from another Membership system, and could not have been happier. The migration of the front and back end info was seamless, the support is excellent - especially the chat functions. I am easily able to navigate and learn more about the backend without being a developer of any kind. It is easy for users and the front end is so nice for Members!

Pros

I liked the abundance of features that we are able to offer to the membership - from dynamic profiles, to group emailing, to social media feeds. Our Members gained a whole bunch when we moved to GrowthZone (formerly MemberZone)

Cons

I did not like that I could not fix Member's profile addresses myself. If they had a company name change, the old name showed up in the profile address unless fixed by their support. That should be something a back end user can fix easily.

October 2018

Arlene from Maine Cheese Guild

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

Small Non Profit still searching for the right software...

Every time I've called their customer service, I've been helped thru the problem that I'm trying to deal with, but sometimes I've been handed over thru several different people on just one phone call. It's very time consuming so mostly I don't bother calling with questions unless I'm desperate. The online video tutorials are not very helpful for specific questions or problems. It's buggy. I still don't totally understand why so many of our members have trouble accessing their member hub pages and aren't able to update outdated info on their own.

Pros

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Cons

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional.
We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets and had so many confused customers emailing us and calling asking whether or not they had actually purchased tickets. Many people said they never received any confirmation especially if they signed up on their phones. We will only use their event tool for in-house member workshops going forward and never again for a public event. We'll have to use Eventbrite or Brown Paper Tickets instead.
The Member Hub is clunky and not one of our 70 + members actually uses it. There is no cloud storage included so the only items we can upload to the member hub to share with our members are text forms. It's OK for meeting minutes, but if we really want to share ideas and interactions between members, this is not the place to do it.
The fees that GZ (or Stripe, which they partner with) takes out of online credit and debit payments are not clearly communicated. So for instance, the festival that we sold over 2,000 tickets for online...accounting for the money is a nightmare because there is no flat rate. The average rate was really high like over 5%!

Response from GrowthZone of Micronet

Replied November 2018

We are sorry about your frustrations and challenges. We hope you will take us up on our previous requests to schedule a 1-to-1 database readiness and review session, as most of the issues you list here can be easily resolved.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

GrowthZone

It has some versatility! It functions well and does what we need it to.

Pros

We use it as a CRM, we are not a chamber. The price point is great and it actually works well for this. I love that I can email directly from the program. It keeps track of my emails and lets me set reminders. The reporting is pretty good too.

Cons

It can take a while for the customer service to return and resolve emails. I can't call in either for help.

Response from GrowthZone of Micronet

Replied September 2018

Thanks for your feedback and review. For the record we do have live support via phone or chat. Both of these channels would be faster than email. Our company is built around our heart for great service and keeping our customers happy. Thanks!

May 2018

Kayla from Coastal Bend Home Builders Association

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great organization for my membership.

Pros

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

Cons

The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

April 2018

Kalli from Coastal Bend HBA

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Pretty easy transition

Pros

There are so many things you can customize to your needs. Setting up an event is awesome, you can create a guest list, sponsorship goals, attendance goals, you can even create and invitation and send it out all in the same place.

Cons

Pros and cons are kind of like a double edged sword with GZ there are so many different ways to do things and so many options that taking the time to learn them all are a must, otherwise you'd be missing out on a lot of great features. Very time consuming.

April 2018

Stacy from Health and Housing

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Wonderful Event Management Software

Pros

The mobile apps allow for scanning in of important information like business cards and also lets you process payments.

Cons

Although the reporting is great and highly customizable, the amount of options for parameters can be daunting for inexperienced users.

April 2018

Justine from The Catholic Foundation

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Donor Mangagement - This is a must!

Pros

This is ideal for all non-profit needs. Donor management, advertising or marketing, even keeping track of fundraising goals.

Cons

I have no cons with this software. I think it's an excellent tool for anyone to use. It's comparable with many other database management software, but I really like the interface and experience.

April 2018

Courtney from SAMS

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The database switch was worth the effort

This will save me time and be able to focus more on getting new members

Pros

Reports, the ability for people to save credit card info safely. The unique registration form and simple ease of use for members. The info hub for members to communicate.

Cons

Still doesn’t sort by last name. Having some delays in the initial set up that I though would have already been addressed by previous clients.

January 2018

Cyndi from Smaller Mfg Association

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

A tool to manage membership with a couple flaws

Pros

It is fairly easy to understand
Transition to software was seemless
Functions are available to do great things
Fairly affordable

Cons

Does not come with any live training, online webcasts are difficult to watch then try to use
Does not integrate as well as I would like with quickbooks
Reduction in service limits its usage

Response from GrowthZone of Micronet

Replied January 2018

Hello Cyndi. Thank you for your review. As a point of clarification, we do have live training workshops and in-personal regional training for GrowthZone users. The full training schedule and registration information is on our website.

December 2017

Huong from Ontario Electrical League

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Just starting with this software

Overall - great product, looking forward to working in it. I'm sure whatever we're experiencing now is just a matter of learning about one-another, them about how we work, and us with how to properly use the functions they've provided outside of what we're used to.

Pros

easy to cross-reference areas of database, smart CMS is nice and takes some getting used to, but works much better than the past product.

Cons

have encountered more than a couple hurdles in the start up process, transition was not as smooth as we thought, nor is the QBs integration as simple and easy as we initially thought.

December 2017

Katie from CAG

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Still in the early stages, but good so far!

Pros

The customer service and support teams are very helpful. The product seems like it will provide great value and ease of use - once I am fully trained and used to it.

Cons

The setup, implementation, and training require some time. A bit labour intensive in the early stages to integrate existing data, but should get easier after setup.

September 2017

Deb from NEHPBA

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

I'm a fan!

A good face-to-the-customer - GZ makes our Trade Association look good!

Pros

After online education and some hands-on experience I enjoy utilizing this software. There is so much GZ offers - every day I learn something new. I am more engaged in website updates now more than ever, group emails are simple, and I enjoy getting creative with reports. Customer service is stellar.

June 2017

Brenda from Mid-Atlantic Hearth, Patio & Barbecue Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2017

Great Power for a Good Price

We came out of the dark ages into current technology with a little bit of an investment but well worth it in the long run! Stay away from overpriced solutions. GrowthZone can do the same or more at reasonable rates.

Pros

Easy to learn. Flexible and forgiving. Easy set up and maintenance. Great web platform will make a rookie into a web master in no time. I'd recommend this for small to medium trade or professional associations in a heartbeat.

Cons

Some things are fixed and can't be customized. The member types are one of them but you can figure out a workaround for your particular situation.

June 2017

Victoria from Home Builders Association

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

GrowthZone has a lot of reports and features that we use on a daily basis.

Pros

I like the calendar that syncs with our website to tell members of our upcoming events. It is easy to input descriptions and details. I like that it's an easy template and that you can copy past events.

Cons

GrowthZone does not recognize our affiliate members. These are members underneath our associate or builder members. They are still part of our association and have to be manually added to all reports.

May 2017

Cori from ICTAM

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

A much more user friendly CRM than we used in the past.

Pros

Very intuitive! The functionality around events management is great! The fact that members are able to self-update their contacts and information.

Cons

A dream would be for it to somehow link to event-bright.
I feel like I still have lots to learn about it's full-functionality.

May 2017

Laurie from York Builders Association

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Outstanding value and features

Pros

Member Information Center - members can update their own information and post jobs, market place items, etc.

Cons

Project Management feature - doesn't have an alert for tasks, too many steps and staff finds it more too time consuming

May 2017

Cyndi from SMA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2017

It is a great tool for membership orgs.

Took my excel spread sheet membership list and made it look professional on our website.

Pros

Nicely laid out, easy access and workability within the system. It has great options, job postings, advertising and accounting access

Cons

Lack of hands on training, I am not good with the tutorials that you have to watch. I would prefer to have a local seminar where I can learn hands on.

April 2017

Julie from Northern Ohio District

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

MemberZone Function & Use Review

I mostly use the program to manage our membership and representative directory, calendar events and registration, receive online payments. I like the calendar and online registration feature. I am learning to use the mailing/group lists, but wish it was a little more intuitive. I would like to have the option to add representatives by their titles or by a specific field. The customer service is great! They are very knowledgeable and quick to respond. Thanks!

Pros

Calendar, events registration, online payment option, directory, low maintenance database (MemberZone takes care of all the maintenance, yea!)

Cons

Not at intuitive for group/mailing lists. I would like a little more options for customizing fields.

April 2017

Rebekkah from PMSMCA, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2017

MemberZone

My experience with MemberZone is primarily with the setting up events and the registration forms. It is easy to set up an event and have it appear on our website. Love the online registration! MemberZone makes it so much easier for us to contact our members and saves us time( No more printing and mailing out notices and registration forms)

April 2017

Andy from HBA of Greater Grand Rapids

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Excellent Customer/Member Management Software

Very powerful tool for Chambers and Associations looking to provide even better support for their members.

Pros

Very powerful with many tools. Integrates easily with our website and social media. Makes communicating with members a snap

Cons

Not quite perfectly aligned with NAHB but getting there. Still, way better than what we had been using and costs less.