GrowthZone

RATING:

4.4

(202)

About GrowthZone

GrowthZone is an online platform with built-in marketing automation designed to help associations and chambers of commerce manage their members, events, fundraising, marketing, donors, volunteers, and more. An online application form facilitates member signup, and the data from that form feeds directly into other modules of the system, including billing. The billing application offers features such as batch invoicing. Engagement reporting allows member-based organizations to monitor members that are most engaged or most at risk. The system also allows users to build their own custom reports. GrowthZone is ideal for associations and chambers with 2-50 employees. It is web-based and capable of synchronization with third-party vendors which cuts down on double entry in...

GrowthZone Pricing

Subscriptions start at $3,100 annually. Contact GrowthZone for a custom quote.

Free trial: 

Not Available

Free version: 

Not Available

Reports

GrowthZone Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for GrowthZone

1 - 5 of 201 Reviews

User Profile

Meighan A.

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

An AMS that Meets all your Needs

I have nothing but positive experiences with Growthzone from my interaction with sales, to onboarding and then continued support with the support team. They are very responsive and keep an open mind to user recommendations.

PROS

The program is very appealing to the eye. Its user interface is very user friendly. The modules available provide tools to make our association run efficient and effectively.

CONS

Nothing! I love it all. I can't think of any part of the software that I dislike.

Reasons for switching to GrowthZone

Not user friendly. Interface outdated. Too many steps when running a report.

Karen

Non-Profit Organization Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Good Value, Easy to Use

Customer service is excellent! When I submit a question, I have never waited longer than an hour for a response.

PROS

When I started 3+ years ago, I was happy to be able to take online training to help me learn the features and benefits of using this software. I keep looking for new training to help me succeed!

CONS

Emails get flagged as spam when I send to members thru ChamberMaster. I am unable to export email to outlook so my members get my communications.

Reason for choosing GrowthZone

I have had meetings with the other companies and they are more expensive and I don't think I would get the value that I get from ChamberMaster/GrowthZone.

Val

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2021

Could be great with a little work

We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. We are very happy with the look and feel of our website and the CMS used to manage it. Our migration to GZ for the AMS side was rocky at best. Our project manager had never gone through a detailed conversion before. While she was very service oriented and nice to work with, her inexperience caused many issues. We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items. G

PROS

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable.

CONS

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules.

Reason for choosing GrowthZone

great salesman, price

Reasons for switching to GrowthZone

We wanted a more robust website that was easily integrated and provided member only content capabilities.

Tracy

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great software Great adaptability

My overall experience has been overwhelmingly positive. If we weren't able to have the staff help create a viable platform to reach our customer base it would have been very difficult to get our foundation out in the publics' eye.

PROS

What i like most about GrowthZone software is the customization. Even though we are an outlier when it came to overall usability, the staff was able to help our Foundation create a webpage and have controls that made it easier to use and navigate as compared to our previous site.

CONS

What I don't like about GrowthZone software is the complexity of some of the controls. Some controls have too many sub-levels that you have to click on to do a simple task

Reason for choosing GrowthZone

It ties into the MemberZone used by our partner foundation and it was easier to implement and the learning curve was easier.

Reasons for switching to GrowthZone

More customization, worth the purchase price.

Jodi

Financial Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

So many great features, user-friendly and great customer service!

GrowthZone has allowed us to automate our billing and then exports all financial data to Quick Books. Provides a very nice member area with a user forum. Also does a great job with set up and execution of our events.

PROS

That it provides all the tools we need on a daily basis and yet it is very user friendly.

CONS

Honestly, do not have a bad thing to say at this point.

Reason for choosing GrowthZone

The attention to customer support and training really was the clincher! A lot of AMS systems have similar functionality but getting help when it's needed is so crucial.

Reasons for switching to GrowthZone

Didn't offer the tools we needed to be effective and lack of support / training.