About MobileServe

MobileServe is a cloud-based volunteer management solution designed to help organizations of all sizes manage, track and report the social impact of activities. Key features include individual recognition, volunteer tracking, event scheduling and issue management.

MobileServe lets managers generate real-time statistical data on the economic impact of projects by calculating the total number of hours served by volunteers in a month across multiple service categories. It allows users to generate customizable and exportable reports with infographics and utilize it as fundraising and marketing material in future. Additionally, it helps members to verify volunteering work by adding location via geotagging, e-signatures and other verification tools. ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

194 Reviews of MobileServe

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(90)

90

4 stars

(84)

84

3 stars

(15)

15

2 stars

(5)

5

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 194 results

January 2019

User Profile Picture

Antigona from AMERICANA WORLD COMMUNITY CENTER, INC.

Verified Reviewer

Company Size: 11-50 employees

Industry: International Affairs

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Functionality at its best

Pros

The texting capabilities. you are able to reach everyone.

Cons

it needs more warmth on its platform. Have more personality dpeneding on the organization mission.

August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

MobileServe

Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.

Pros

Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.

Cons

We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.

Reasons for Choosing MobileServe

Mainly because of the small integration with Blackbaud, our school's system, and the promise of further integration in the future. I also liked the people I talked to in the company, as they seemed like a small, passionate, start up that really believed in the product.

August 2019

Vicky from St. Monica Catholic High School

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Customer support

2.0

Functionality

1.0

August 2019

In theory this is great, but in practice it's difficult

Frustrating and difficult.

Pros

Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.

Cons

Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.

Reasons for Switching to MobileServe

I did not, the person who did switched in order to allow students the ability to record their service hours using their mobile phones. Unfortunately the parent population at our school is probably 40%-50% NOT mobile, or online literate. It's the parents that I deal with.

March 2021

Andres from Cathedral High School

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Cathedral Review of MobileServe

In overall, I really like MobileServe. It easy to use and our students seem to manage it well. They can download the app to their phone, mobile devices or simply use it on a desktop.

Pros

At Cathedral we have been using MobileServe for about 3 or 4 years now. We use MobileServe as a way to keep track of our student's service hours. It's easy to use and the customer service is great.

Cons

The only thing that I don't like is that MobileServe charges you depending on the number of students you have. Instead of a set price, but in reality it's not a huge problem.

Reasons for Choosing MobileServe

N/A

August 2019

User Profile Picture

Josh from Catholic Central School

Verified Reviewer

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2019

Mobile Serve 2018-2019 school year

Overall, it is pretty good for what we are looking for. I don't know if there are better options out there, but it offers us an easy way to track all of our students service hours and make sure they are keeping up on their requirements.

Pros

I like that I am able to track the amount of hours logged by users as a whole as well as in sub organizations.

Cons

I wish there was a way that we could clear out the service logs at the end of each year so that we can start tracking anew.