About MobileServe

MobileServe is a cloud-based volunteer management solution designed to help organizations of all sizes manage, track and report the social impact of activities. Key features include individual recognition, volunteer tracking, event scheduling and issue management.

MobileServe lets managers generate real-time statistical data on the economic impact of projects by calculating the total number of hours served by volunteers in a month across multiple service categories. It allows users to generate customizable and exportable reports with infographics and utilize it as fundraising and marketing material in future. Additionally, it helps members to verify volunteering work by adding location via geotagging, e-signatures and other verification tools.  

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Supported Operating System(s):

Web browser (OS agnostic)

194 Reviews of MobileServe

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(89)

89

4 stars

(85)

85

3 stars

(15)

15

2 stars

(5)

5

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 194 results

January 2019

Antigona from AMERICANA WORLD COMMUNITY CENTER, INC.

Verified Reviewer

Company Size: 11-50 employees

Industry: International Affairs

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Functionality at its best

Pros

The texting capabilities. you are able to reach everyone.

Cons

it needs more warmth on its platform. Have more personality dpeneding on the organization mission.

August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

MobileServe

Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.

Pros

Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.

Cons

We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.

Reasons for Choosing MobileServe

Mainly because of the small integration with Blackbaud, our school's system, and the promise of further integration in the future. I also liked the people I talked to in the company, as they seemed like a small, passionate, start up that really believed in the product.

August 2019

Vicky from St. Monica Catholic High School

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Customer support

2.0

Functionality

1.0

August 2019

In theory this is great, but in practice it's difficult

Frustrating and difficult.

Pros

Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.

Cons

Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.

March 2020

Teresita from Belen Jesuit Preparatory School

Verified Reviewer

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2020

MobileServe happy customer

I am very happy with MobileServe in general. I am always excited when they put out new features and their customer service is excellent. They seem to be a company that adapts to the changing needs of customers

Pros

This product is very useful to cut down on unnecessary paperwork and files! The student apps have been seamless with our system so that everything is in real time. The reports that it exports are very fast and I am constantly running reports that I was unable to do before. The customer service is excellent. The updates are always improving functionality and they seem to really listen to the customer and innovate the app accordingly.

Cons

The language of the app takes some getting used to. Also since it is built for individual volunteers,service agencies and also schools, at times it is not one size fits all with the features. I would very much prefer that it did not post the total hours submitted when the student opens the app, because in our program the student's approved hours are what matters, and also the student starts at zero each school year. So it is a challenge to have to tell them to look past that number. Also the kiosk mode is hard for a school to use. Made more for another setting I think.

Reasons for Choosing MobileServe

We believed that MobileServe was the most flexible and capable of changing and growing to the needs of users. It also had a longer experience with the mobile app version and very good reviews among others in our industry.

August 2019

Teresita from Belen Jesuit Preparatory School

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

Novice user with some advice

I enjoy the product very much. Very easy for students to download and use. I like the customer service alot. I really like how it quickly issues reports and manipulates the data.

Pros

It is very easy for students to download and use. Mobile app is pretty user friendly and simple. The photo upload is a great feature The customer service is always great. The dashboard is generally good. I enjoy how easy it is to draft a report and bring up the information I need. The student logs are easy to view and approve/disapprove, and it is great to be able to send them a message. I can now log and analyze more aspects of their service activities than just the hours served. So I have a better idea where they are going, and using the attributes i can look at some other aspects of school engagement that intersect with service.

Cons

The app is visually a bit light and hard to see the words on the phone. The words on the app is sometimes misleading. For example in the app it says "begin serving" to record an activity. That confuses my younger students as it seems like they are supposed to "check in" as they would a sign in sheet at our events. When in reality that is not the case. There is a glitch that does not allow some devices to take a full picture of a letter. It automatically crops. I would like to an option as to how the students view the overall number upon opening, Since that number reflects hours for everything. I would prefer it would only show the approved hours served within the allotted goal time frame. The dashboard could be more user friendly. There are some features that are clumsy like finding sub orgs and goals depending on the page you are in. I forget that sometimes I am within a sub-org vs in the main page of my dashboard because it looks exactly the same. So I waste time fumbling until I remember the distinction. I wish there was a better way to organize in the photos tab. Like making it searchable, sortable. Would also like to be able to assign the same goal to several sub orgs. I end up having to create so many goals per sub org and some are the same.

Reasons for Choosing MobileServe

Customer Service, experience, interface, and the mobile app itself has been around longer. I was also attracted to the openness of the company to continue developing and adapting to client needs.