RallyUp
About RallyUp
Awards and Recognition
RallyUp Pricing
0% pricing option or percent of funds raised. All features included. No subscriptions, contracts, or hidden fees.
Free trial:
Available
Free version:
Available
Other Top Recommended Nonprofit Software
Most Helpful Reviews for RallyUp
1 - 5 of 52 Reviews
Meaghan
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Simple and effective
As a nonprofit, we appreciate the options to allow ticket buyers chip in a bit extra to cover the cost of using RallyUp. We have yet to need to pay RallyUp directly!
PROSAs a tiny nonprofit, we don't have the staff to implement a complicated silent auction or raffle. WE have used RallyUp for our annual raffle twice now, and find it easy-to-use and effective, for both back-end use and our ticket buyers. There are lots of ways to customize the raffle and getting paid was easy.
CONSSometimes the back-end interface was a bit confusing. It wasn't obvious how the items you are editing are going to appear on the final screen, so there is a bit of back and forth to get everything just right.
Reason for choosing RallyUp
I looked at several products and none were are tailor-made to nonprofits.
Emma
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Project Koru's review for RallyUp
I honestly couldn't say enough good things about this company! They are amazing people and so wonderful and helpful to work with. They actually came to us, because someone that works there used to volunteer at our fundraising event (Kiteboard 4 Cancer). They helped me set everything up, hopped on a meeting with me any time I had questions, they took our feedback seriously and changed some of the UX on the platform to make it easier for our users, they came to the event to help me run the raffle, they taught me how to use features I was confused about, and so much more. I have never felt as supported by a company as I have by RallyUp. If you're considering them for your event management, I would 1000x recommend - especially if you're looking for peer to peer fundraising functionality. That feature alone helped us to raise a ton more money, not to mention all the other awesome features.
PROSEasy to use as an admin and for our constituents Integration of many fundraising features in one place helped us to raise more money Fostered a healthy sense of competition between P2P fundraisers Access to tons of features and extreme customization without having to have any coding knowledge 24/7 customer support for admin + users
CONSUX could be confusing to an older audience at times, some things didn't feel completely intuitive High amount of options + customization = a bit of a learning curve for admins, could be overwhelming to some
Reason for choosing RallyUp
More functions and more centralized fundraising experience
Reasons for switching to RallyUp
More functions, centralized P2P fundraising / event registration hub
Vendor Response
Hello Emma, Thank you for choosing the RallyUp platform! We are so happy to hear you had an amazing fundraising experience with us. We are constantly improving the product and think you will love the changes to the interface that are coming later this year. We hope this will make it easier to navigate in the future. We look forward to seeing your next campaign with RallyUp. Please don't' hesitate to reach out if you have any questions at all; our support is available 24x7. Mireilys Ramirez | Customer Happiness Manager, RallyUp.com
Replied May 2022
Carly
Automotive, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
Zero Customer Support
After successfully running a few fundraisers they froze our current fundraiser with zero warning and zero explanation, I didn’t find out until users could not purchase tickets and I followed up RallyUp. Nobody is ever available on chat, they then show up in chat, say hello and disconnect immediately. After finally getting onto them via email they advised their legal team had flagged us, they claimed they sent us an email but this is false and after requesting that they re-send the email so we could send them all of our appropriate approvals to fundraise as requested it’s been crickets, no email, no response from customer service, they have now impacted our fundraising amount and deadline and made us look stupid to our donors and we now have to cancel the fundraiser, issue refunds and start over again - such an unnecessary headache just because they lack communication and customer service. This has hurt our charity and wasted a great deal of our time.
PROSWe ran a few fundraisers with no issues, the auto-draw for raffles is a handy feature.
CONSSevere lack of communication and customer service.
Vendor Response
Thank you for sharing your experience. We see you've run several successful fundraisers with us in the past, and we're sorry to hear that you were frustrated with your last campaign. Although we see that we responded quickly to all your inquiries, it clearly didn't feel like that to you. We'd love to connect and make sure we square this away so that you can continue to do the great work your organization does. The reason your campaign was frozen is that we are required to enforce compliance with raffle laws and regulations, and your raffle was in violation. The good news is that this is easily resolved! We would love nothing more than to get together and help you set up a raffle or other fundraiser. (We can only dream about joining one of your rallies one day.) Please reach out at your earliest opportunity. Sincerely, The RallyUp Team
Replied March 2023
Karen
Wholesale, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Create professional raffle campaigns and home page in hours -- easy to replicate and repeat!
I used the Chat feature 3 times during initial start-up. I was always provided with very timely and accurate responses. I was impressed.
PROSCreates very professional-looking and easy to use raffle and home pages. Extremely easy to "copy" previous campaign to start a new one (saves a lot of time). Our company just had a significant merger and changed logos / color schemes, so within 1 hour, I was able to update the home page and a campaign (copied from old one), so ease of use (once you get through the options) is VERY EASY!
CONSThe "con" would be the fee structure, but I guess RallyUp has to make money. We chose to allow the "extra donation / extra tickets" for users, so that is how RallyUp makes money. I am not real happy about it, because I do think it is cheaper than the alternative of a flat rate. The same feature is used by GoFundMe, but I personally do not contribute extra (and maybe because they do not offer anything in return). I just think it degrades the raffle experience, but we have not found anything else, so we live with it.
Reasons for switching to RallyUp
It was too cumbersome - Survey Monkey with Stripe attached. We could not tell if everyone would really "check out and Pay". There was a lot of manipulation of the Survey to customize for raffles. Not transferrable to new person after the initial owner of the product left the organization.
Vendor Response
Hello Karen. Thank you for this amazing review! We understand your concern with the fee structure, we do offer two pricing plan options for you to choose from. As always, you can reach out to us at any time, and we can walk you through the best payment checkout options for your campaign. Thank you for being a valued member of the RallyUp community. Allison Winter | Customer Experience Manager, RallyUp,com
Replied June 2022
Regina
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
The best online donation platform for nonprofits and charities (especially smaller ones)
The customer and tech troubleshooting services are amazing - turnaround time is usually within 24 hours for small issues and within 1 week for bigger tech issues that need fixing. So if we are stuck etc, we never panic because we know RallyUp has our back and is there to answer questions and fix any issues! RallyUp is also always looking for ways to boost the fundraising efforts of small nonprofits and this in itself is unusual because in our experience, many donation processing providers would raise their platform fees, be unresponsive to smaller clients etc. Not RallyUp - they understand what small nonprofits need.
PROSThe Pixel Project is a completely virtual and digital nonprofit so we've always raised funds online. Based on our decade of experience dealing with online donation processing providers (including Razoo/MightyCause and Indiegogo), we can say without reservation that RallyUp is the best one that we've worked with because: 1. They provide every format we could possibly need on 1 platform. And it's easy to set everything up too - it's all designed to be used intuitively. 2. It's super easy to set up your fundraiser. Once it's all set up, it automatically tracks how the fundraising is going and also auto-creates a downloadable database (in Excel) of donor details. 3. It works seamlessly with Stripe so that payments are processed on time and accurately.
CONSUnlike Indiegogo, there is no region-lock for listed treats/goodies/rewards in the crowdfunding format as yet which may cause minor issues for international nonprofits who need to restrict their treats/goodies/rewards to donors in a certain geographical region. However, we have made a request to RallyUp and they have listened to us and put it on their list of features to look into.