StarChapter Association Management Software


StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.



271 Reviews of StarChapter Association Management

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 271 reviews

December 2018

Anndriene from Urban Initiatives Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Star Chapter Keeps You on Point

Pros

I really like the ability to assign administrator tasks and then the administrator task bar associated with this feature. It's very helpful to assign leads to tasks on this platform.

Cons

There isn't a free trial option. So although the software is worth the investment, you do have to have the means to jump right in without testing the waters first.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Gets the job done

Pros

The cost is reasonable and the email communication interface is great

Cons

Other than email, the functionality is not great

November 2018

Eric from ACFE Heartland Chapter

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Board of Directors Best Friend

StarChapter has simplified filing, sales and membership issues. Don't know how we did it when it was so manual before.

Pros

I love that all the documents, such as board meeting notes, marketing material and more can be saved on StarChapter. Sometimes it's difficult to contact one of you board members, they may be out on vacation or in meetings all day. Know I can just go into StarChapter and get what I need without having to reach out to other members. It also has a great dashboard that gives me membership details along with sales details.

Cons

It does not allow you to create and mail out CPE certificates for members. This would be an huge plus!

October 2018

Gail from NAPO South Florida Chapter

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Star Chapter is the best!

Star Chapter provides segregation of functionality by board position which allows multiple board members to perform their duties securely. Their customer support is excellent!

Pros

It is easy to use and allows our chapter to integrate all the functions we need on one platform.

Cons

Setting up of dues rates annually can be a bit confusing.

October 2018

Anne from SEFLUC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

StarChapter Review

Really positive

Pros

Immediate postings and distributions possible

Cons

not always intuitive. I find myself asking the same questions for stuff that could be easier to do for instance updating new Board - have to go to several place to update.

October 2018

Susan from Upper Midwest Association of Promotional Professionals

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

A great value

The customer service/tech support department is great. They are responsive and problem solvers. One of the great features of this software.

Pros

I like the newsletter feature the most. I can create digital newsletters by template.

Cons

The cons for the software are that it doesn't fit with how our association works. The software is more designed for "chapters" of associations as opposed to a single association. We have COMPANIES as members (we are a 506(c)(6) trade association), and staff of those member companies are also considered members. So the billing/invoicing feature doesn't work for us, nor does the online registration for the most part. I also don't use the mass email feature because we leave it up to our members to create their own accounts, and there are thousands of individuals who might do this. It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact. I also use CC for online registrations. I use QuickBooks for all invoicing and for our membership database. The software witih StarChapter simply doesn't work in the direction I need for our type of association.

October 2018

Sarah from Delta Air Lines

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

October 2018

StarChapter Review

Overall experience has been both ok and frustrating. Customer service has been very good and responsive.

Pros

Basics are easy to teach and learn, robust to customization,

Cons

Very clicky and unable to purchase additional items with Dues payment (sponsorships, advertising, etc.) Changing templates is not a simple task. Understanding how dues, store products are linked to Membership Categories or Types or ??

October 2018

Charlotte from ISM-CT, Inc

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

StarChapter Review 10/23.2018

We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members. I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

Pros

Top items:
1) Ease of access from any location.
2) Ability to have most of the associations information in one spot
3) Email communication
4) Reports available. Love the graphs for membership, meeting attendance, etc...
5) Love that the members can download the meetings they attended to track their own CEH credits.
6) Love how the support team gets back promptly on issues.
7) The newsletter StarChapter sends out although finding time to read it gets in the way.
8) The ease of using it. It's not hard to train others to use it.

Cons

Least liked:
1) Email verification.
2) The difficulty to find where to change some information and the need to ask what page it is on.
3) Renewing a members dues from administrative point of view has been difficult.
4) Would like notification of any issues concerning members.
5) Screen size for creating an event. Would like it bigger.

October 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

PMI Rochester - VP of Finance Review

very positive for integration to our other financial applications, tracking our events and creating web pages

Pros

I like the ability to create web pages, tracking what is going on in our event registrations and the integrations to our other financial applications.

Cons

Getting used to all of the functions; I was not aware it had so many things to take advantage of.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

StarChapter usage

Pros

It is very user-friendly on tracking membership information/payments.

Cons

Historical data is limited and the newsletter feature is not easy to manipulate.

October 2018

Kisha from AHRMNY

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Starchapter is a life saver

I have been very happy with Starchapter and look to continue using the software for our organization.

Pros

The ease of use and the ability to have all of our chapter info in same system

Cons

I would love Starchapter to have a pay button on meeting registrations so attendees could pay by credit card after registering. Right now, they have to make the decision to pay at time of registering but it would be nice if they had the pay option link on registration if person decides to pay later on with credit card.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

PAPN experience

Pros

I like that you can easily communicate with your organization’s members and can track finances.

Cons

I do not find the settings to create the look of the website to be user friendly for lay people (non-IT).

October 2018

Lonnie from IIBA MSP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Starchapter - Bang for your buck

It was a slower start trying to learn the software but the support staff is pretty patient. They do offer training classes. I looked at many other systems but for what you are able to do StarChapter offers great value.

Pros

Once you get the software set up it really gives you power to do most of the things you would want to. There customer support is helpful as long as you are okay with a ticketing type service

Cons

Not the most intuitive type software but sometime with the power to do most things you have to give up some intuitiveness. It does not have open API's to be able to link with conference software or conference software integrated.

October 2018

Staci from Iowa Pest Management Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Difficult to navigate, great online support

Thanks to StarChapter, I have been able to promote my business in a professional yet affordable way. I am happy with what StarChapter has to offer my business and for the ways it's allowed my business to grow.

Pros

Starchapter offers great online support and will ensure they answer your question thoroughly and in a timely manner.

Cons

The pages used to edit do not resemble your actual website so it's very difficult to find the page/section that you want to edit. The source of my frustrations are directly related to the time wasted trying to find the right tab to click in order to edit/personalize my website.

October 2018

Melissa from Tucson Business Club

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

TBC

Its been good. The website and member management is easy to use

Pros

easy to use, lots of features which gives businesses more options

Cons

can't think of anything right off hand. better than others I've seen

October 2018

Benjamin from Superior Essex

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Star Chapter Experience

Pros

Start Chapter offers a platform that many chapters of our organization use. It has the framework needed to send group emails, post messages, schedule meetings, and accept payments. This all comes with just one monthly fee that is reasonable.

Cons

Star Chapter isn't always intuitive. Our groups sometimes struggles to determine how to update the correct files, or how to find the files that we want to correct. It could be more user friendly in the administration side.

October 2018

Patricia from NAWBO CIL

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

Star Chapter Software

They support people are always very helpful.

Pros

I like the front end of the software - where you select what you are after

Cons

Too many items require uploading into different areas of the software instead of just one main spot.
There are too many places to search for posting items. Quite honestly there is nothing intuitive at all about the software.

October 2018

Luci from PEPSA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

One Perspective

It has mostly been very frustrating and is way too expensive for how we use it. it was my only cost effective option when I needed to implement a new system but those benefits have quickly eroded.

Pros

It is comprehensive. Good for a large traditional association.

Cons

It is not intuitive and not adaptable easily to smaller associations.

October 2018

Mary Ann from Touchdown Club of New Orleans

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Great Software for Groups

I implemented this for one of the groups that I belong to and have recommended it to another that also implemented it. I am working with 2 other groups to also implement this software. It is a great tool for groups that want to have a one stop shop for members, meetings, communications and the group's website.

Pros

The ease of use and the reporting are good. The meeting registration and security are wonderful.

Cons

I do not really have anything that I dislike.

October 2018

Lee from ICF

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Star Chapter

Pros

Ease of use with meeting emails. Templates for newsletters. Survey functionality.

Cons

The small box to edit emails/webpages. Lack of design capabilities.