StarChapter Association Management Software


 

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.

 

StarChapter Association Management - Sample homepage
 
  • StarChapter Association Management - Sample homepage
    Sample homepage
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    Change design
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    Change color
  • StarChapter Association Management - Responsive design
    Responsive design
  • StarChapter Association Management - Mobile version
    Mobile version
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

203 Reviews of StarChapter Association Management

 

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Software Advice Reviews (3)
More Reviews (200)

Showing 1-3 of 3

Beverley from International Society of Performance Improvement, Atlanta Chapter
Specialty: Associations

March 2015

March 2015

Implementation of StarChapter

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have been efficient and pleasant to work with - they are very customer-service oriented.

Likes Least

I have just completed implementation, so I do not have anything least to say about the product or vendor. What I can say is so far, so very good.

Recommendations

Talk to people who are using it and make sure they like the features, functionality, and most of all the usability and user-friendliness of the front-end and back-end.

 
 

Shelli from BOMA Utah
Specialty: Associations

February 2015

February 2015

Star Chapter, a great resource

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's fairly easy and for a one woman show, easy is a necessity. StarChapter is very responsive to any issue I have.

Likes Least

Unfortunately, the system doesn't do everything I need, but it should be able to do more than what it does. I am told the developers will be made aware of my upgrade/change issues, but never hear back as to the status. I wish StarChapter would have hands-on classes at their facility so we can work directly with staff instead of sending in requests, watching video's which sometimes answers my questions.

Recommendations

StarChapter, for the most part is a great platform. The staff is wonderful to work with and very responsive. Definitely dive into the system and find out if it'll work for you. StarChapter works for me, it has it's issues and is limited, but haven't found that perfect platform yet. Star Chapter is about as close to what I need as I have found.

 
 

Josh from Chicago Section of the American Chemical Society
Specialty: Other

January 2015

January 2015

StarChapter has done wonders for us, even if it's not 100% perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It integrates almost all of our needs into one convenient platform.
The self-help tools and videos are very good, enabling us to get up to speed very quickly
Service tickets are answered promptly
The capability to develop nonmember mailing lists and target specific groups, especially meeting attendees, has been fantastic!

Likes Least

Some of the website features don't meet our expectations. For instance, we have some articles posted that our members would like to print, but attempts to print them yield very poorly formatted documents. Requests for help are answered quickly, but we do often encounter situations where requests must be referred to the developer team.
We used to use Eventbrite, and we loved that it only sent us one bill per event after the event was over. If someone cancelled a week ahead of time, we'd simply delete the registration without having to mess with financials. With StarChapter and its payment partner, each ticket transaction is separate, and refunds or changes are troublesome.

Recommendations

Visit customer sites and compare features. When we were comparing options, no other vendor provided the breadth of services we needed for such a low cost. All others who met our needs were much more expensive.

 
 
 
Showing 1-20 of 200

Evelyn from Latin Chamber of Commerce

September 2017

September 2017

Starchapter makes having a website enjoyable!

Ease-of-use

Functionality

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Value for Money

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Pros

Starchapter is easy to use & they have the best tutorials too! The customer service is always there when you need them. I can definitely trust service!

Cons

I wish that they would have more options when it comes to page designs just to make our material look more appealing.

Review Source: Capterra
 

Paul from Canadian Association of Journalists
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Moving to StarChapter from our previous membership management system has been highly positive.

Ease-of-use

Functionality

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Value for Money

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Support

Gives us much easier to understand, hands-on control over the functions we need to run for our organization's operations.

Pros

The system allows us to easily set up events, run reports and add and edit web content. StarChapter's support system is the best I've ever experienced; I can't overemphasize the positive experience myself and many of my fellow site administrators have had interacting with the various support people, all of whom have been committed to resolving issues or helping us understand how to accomplish different tasks.

Cons

Though the support people are excellent, and the support ticket system works very well, some of the help files are hard to decipher or don't include certain answers, which leads to sometimes needing to involve a support person directly.

Review Source: Capterra
 

Nicole from IREM Louisiana Chapter #55
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

It's too complicated for our needs. It was sold to us under a different impression

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Pros

It is aesthetically pleasing to the person browsing. Information about events is relatively easy to find.

Cons

It is extremely complicated to use on the admin side. Unfortunately I don't have a lot of time for something this tedious. It was sold to my organization as something easy to use and it is not.

Review Source: Capterra
 

Kimberly from Junction City Board of REALTORS®
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

It's not super user friendly. I think customer service is friendly but support is lacking.

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Good question. I had never developed a website with an outside source before let alone able to actually program some things. I would say it's been an overall learning experience.

Pros

Some great options. I really don't know what else to say. In the beginning it seemed to start to come together but then our rep was gone and I just felt we missed out on days and time that should have been made up later. Not being able to talk to a person to walk you through is not the greatest support system. For them, they use it everyday to make changes and if changes were not needed ever then it would be fine but there is several areas a person with no technical experience could not achieve. Again, I am not downing any customer support person as I feel they are super friendly and get back to you but just not the support I expected after the initial ended.

Cons

Not user friendly. I feel like it was more than likely not really compliant with what we needed but I came on after the initial decision and realizing some options just did not work well for us. We have only kept this as we spent the initial money and I don't have time to go another direction.

Review Source: Capterra
 

SHERYL from CMSA-RMC.ORG
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

LOOKED TO HAVE A WEBSITE MORE USER FRIENDLY FOR OUR ANNUAL CONFERENCE AND DINNER INSERVICES.

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WE LOVE HOW WE DON'T HAVE TO HAVE A IT PERSON TO USE THIS WEBSITE.

Pros

BLASTING EMAILS TO OUR MEMBERS AND REGISTRATION LIST READY TO GO. I REALLY LIKE THAT WE WOULD BE ABLE TO PRINT OUR NAME TAGS.

Cons

I HAVE A HARD TIME WITH COPY AND PASTING WHEN MAKING EMAILS AND SOME OF THE PICTURES TO DOWN LOAD IS A LITTLE AWKWARD.

Review Source: Capterra
 

Celeste from APICS Gold Rush Chapter

August 2017

August 2017

Easy transition, quick learning curve for the tech savvy and beautiful end result

Ease-of-use

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Website design matches our association branding perfectly. Membership information is automatically uploaded, registrations and credit card payments are seamless.

Pros

Works well with APICS branding, keeps tract of registrations and multiple logins. Easy to access from any web browser.

Cons

Learning curve was steeper than expected for some of my team members. Some of them aren't as techy, so even searching for help presented challenges for them.

Review Source: Capterra
 

Sefton from Roofing Contractors Association of Washington.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I have generally had a very good experience with StarChapter. I believe they try very hard.

Ease-of-use

Functionality

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Support

Everything is under the one roof.

Pros

It is really robust and does not have system problems. And the response time are excellent. It is really easy to use after the initial set up.

Cons

I would like some small things to be changed or added.
1. Verbal access to the customer service people instead of via the ticket system only.
2. When the group sales are used the cost for the group is shown in the report as each and it should be for the whole group.

Review Source: Capterra
 

Tiffany from Central AZ CCIM Chapter
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It is a good software for small trade associations that have members and dues and events. Nice that is al in one program.

Pros

Very functional and versatile. Overall easy to use and move around. It has a lot of features and benefits.

Review Source: Capterra
 

Nicole from PRSA Colorado
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The transition was seamless and the functionality it great!

Ease-of-use

Functionality

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Customer Support

Value for Money

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A more cost-effective website that has great functionality.

Pros

It is inexpensive and easy to train volunteers to use from the admin side. It enables us to take multi-seat registrations with ease.

Cons

Our initial interaction with the representatives was a bit off putting. It was not made clear as to the transition of our content and what would actually be moved for us.

Review Source: Capterra
 

Diane from Association Managment Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Wonderful. Easy to understand and easy to use. Customer service will get back with you quickly too

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Pros

Set-up process was seamless! Completed on time. Easy to use. Love the training videos and conferences that are continuously offered for better understanding.

Cons

I really dislike that I can NOT control the time the emails go out to our members and guest. This is causing me to use another vendor for this function as our members do not like email blast that go out at 5 in the morning.

Review Source: Capterra
 

Aaron from Grand Forks Public Library

August 2017

August 2017

StarChapter meets the needs of our association.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The member management capabilities make it easy for multiple users to add content and manage subscriptions.

Cons

The payment system integration is lacking in customization and detailed reporting. Also, adding custom content to form pages is non-existent.

Review Source: Capterra
 

Debbie from Financial Planning Association Colorado Chapter
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Easy to use and affordable

Ease-of-use

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Database information, reports are limited but its better than nothing, which is what we had before. Ability to let my committees and board find out info without me doing or sending it.

Pros

Ease of use, ability to get a nicely designed website, database membership list upload and event management.

Cons

Limited email design capacity and metrics, limited ability to make changes to live events to tickets- if you have a change you have to recreate the ticket- very frusturating, the newsletter and emails are very hard to update and send. If it were like mailchimp or constant contact, that would be better.

Review Source: Capterra
 

Kiley from BOMA North Alabama

August 2017

August 2017

Super Easy, Fast help, user friendly

Ease-of-use

Functionality

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The ease of use for people that are new to using the internet and other programs is great.

Pros

My favorite thing about the software is how easy it is to get things done. For our users, it is not time consuming for them to do what they need.

Cons

I would like to be able to flip the pictures inside Star Chapter. As it is now I have to flip them on my screen before uploading. It would be nice to be able to do this inside the program.

Review Source: Capterra
 

Eric from ACFE Heartland Chapter
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Has increase our productivity as a board.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Automated features, centralized database, and communication from a single portal.

Pros

Has automated a lot of our day to day functions. Able to access from anywhere with an internet connection.

Cons

Does not allow for automated CPE certificates, otherwise I like all the functionality that the software has to offer.

Review Source: Capterra
 

Nadia from Georgia Chapter ACI
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This software management system has saved our association TONS of time!

Ease-of-use

Functionality

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Easier contact management and streamlining email, webpage, contacts, and payment processing all in one place.

Pros

I like that members are responsible for updating and renewing their own membership, it makes contact management and dues renewal a much easier and more efficient process.

Cons

It is hard to format and edit content that looks good in both the email and webpage version of your site. Meeting & Newsletter design distorts in email.

Review Source: Capterra
 

Tom from SCUG

August 2017

August 2017

Working with StarChapter has been wonderful

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

It is very easy to use and customer service has been very helpful. Would recommend to any company looking for website design.

Review Source: Capterra
 

Sheila from Arizona Total Rewards Association
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Helped turn our Association around

Ease-of-use

Functionality

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Value for Money

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After developing our own website on a very small budget, we found it difficult to recruit new members. Bookkeeping and membership rosters were difficult to maintain using a series of spreadsheets and other pieces of software cobblde together. We were so impressed with the demo by StarChapter, the implementation process, and customer service. Our website looks amazing, our reporting is so much easier, and we really feel like we get a fantastic product for a great price.

Pros

Ease of use, training readily available, and very responsive customer service.

Cons

N/A

Advice to Others

No

Review Source: Capterra
 

Janice from Dayton Chapter Project Management Institute

April 2017

April 2017

Great experience

Ease-of-use

Functionality

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Customer Support

Value for Money

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i led the effort to migrate to StarChapter last year. It was seamless and we could not have received better support and service.

Review Source: Capterra
 

Cally from COHFMA

April 2017

April 2017

#Seamless!

Ease-of-use

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Could not be happier with the timeline, support, and launch. Star Chapter is responsive and professionally addressed our every need, we will be telling others about how easy it is to do business with this company!

Review Source: Capterra
 

Joseph from IABC New Jersey

March 2017

March 2017

Simplified Our Lives

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Since using StarChapter, it's been much easier to manage events (including payments) and communicate with our members. The cost is in line with other vendors, but you get more value with StarChapter. Online training is super.

Pros

Simplicity and functionality. Online training is helpful.

Cons

Initial set up of online payments via credit card could have been smoother.

Advice to Others

For other IABC Chapters, there's currently no direct feed from MMA, so membership management can be a challenge if you don't keep up.

Review Source: Capterra
 
 
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