StarChapter Software

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FrontRunners 2020

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About StarChapter

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management. StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event. Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance an...

StarChapter Pricing

StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).

Starting price: 

$44.00 per month

Free trial: 

Not Available

Free version: 

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StarChapter User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 506 reviews

Pearl

Verified reviewer

Time used: Less than 2 years

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5

January 2016

Outstanding comprehensive association management system

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Anonymous

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Membership management software that covers all bases!

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Pros

StarChapter set everything up The training they provided was comprehensive The support is excellent. I had a few questions and received a response back within hours or even minutes. Once you get the hang of how it works, it is easy to make changes The price is incredible! We are a very small non-profit with a limited budget. Our users love the software. The admins really like the back end and the information it provides. Our members love the website and how easy it is to renew membership, sign up for classes and events.

Cons

Reporting is a little weak: I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.) I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Reasons for choosing StarChapter

Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!

Reasons for switching to StarChapter

Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Allison

Company size: 1 employee

Industry: International Affairs

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2021

Platform with tremendous promise & responsive customer service, but has a steep learning curve.

StarChapter's pitch is that they provide an efficient and effective CRM and website solution for small, under-resourced associations. Three months in, I can see how it will become that solution with a significant investment in time. In the interim, we have lost some business and aggravated some members and it will take time to recoup those losses. At the same time, it is real value for the money. Trying to replicate the functions included in StarChapter through other platforms or combinations of platforms would be everywhere from 50% to 125% more than StarChapter.

Pros

First, StarChapter has a solid value proposition for a small organization -- competitive with Wild Apricot and similar "value" options. However, biggest selling point is its customer support. Unlike Wild Apricot, StarChapter doesn't outsource set up and has an in-house design team that walks you through the process. (start up cost 1/3rd of what I was quoted to set up a Wild Apricot site!). They were very accommodating and worked hard to create a web layout that replicated our branding image, and were able to integrate some external features. The final product exceeded expectations at launch, and was handled seamlessly.

Cons

The steep, steep learning curve and the absence of an on-call service line. Although the set up was excellent, I was not ready to manage the system on my own when we launched. As a result, I really struggled to complete basic tasks, and made lots of errors that resulted in member frustration or confusion. I was able to send in support tickets and get responses - usually within 24 hours, but the damage was often done by the time I got an answer. I think a comprehensive user manual - whether on-line or downloadable, would be really helpful. The knowledge base is very segmented and it's not easy to get step by step instructions when you need them.

Reasons for choosing StarChapter

Price, price, price. All in "one" system (website, events, communications and member database), and the availability of support. Small non-profits need support and StarChapter was the only one that offered that for a price that wouldn't cripple our budget. Even though I have had frustrations getting things resolved, I shudder to think of how much worse off I would be if we opted for Wild Apricot!

Reasons for switching to StarChapter

Trying to make three different systems work together was a nightmare. Wix is designed for e-Commerce and is completely unsuitable for non-profits or associations. And while Wix's basic platform is inexpensive, the additional services needed to met our needs quickly outpaced our budget. Constant Contact was great to work with, but it was almost impossible to make it sync with our member database and required manual updates. The CRM option for both those platforms are more expensive and, again, designed for eCommerce.

Response from Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product.

Replied November 2021

Sandi

Company size: 51-200 employees

Industry: Photography

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Great To Use

Love it

Pros

Support is very knowledgeable and able to answer your questions - making it easy to understand.

Cons

It is tricky at first when not knowing how to use.

Response from Star Chapter

Thank you for taking the time to share your feedback, we really appreciate it as it helps us improve our product.

Replied August 2021

Christie

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Review from a small society

We were hindered somewhat by the Covid-19 pandemic and StarChapter was able to help me build some revenue building platforms. The support staff have been great and I think our website is beautiful.

Pros

Integration was easy and the support team did a great job. I felt we received everything we asked for and I am learning how to use the system everyday with the help of the support team.

Cons

Navigating and understanding my way around the website is my biggest challenge but I am new to this and feel that eventually I will get the hang of it.

Reasons for choosing StarChapter

As stated previously, All our needs under one umbrella.

Reasons for switching to StarChapter

We previously had Reg on Line but that became Cvent. Once the change was made I felt like they were nickel and diming us. We also used Constant contact for all our correspondence. We wanted an affordable site where we could do it all.

Response from Star Chapter

Thank you for your feedback, we are glad StarChapter is able to meet your chapter's needs and was able to help during the pandemic.

Replied November 2021

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