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StarChapter Association Management software

236 reviews(4.5/5)
236 reviews(4.5/5)

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

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236 Reviews of StarChapter Association Management

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  • Michele from Fraser Imagineers

    Specialty: Associations

    Number of employees: 11-50 employees

    August 2018

    Great for our association chapters!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This has provided association chapters the opportunity to roll in several services into one product creating a more streamlined management for association business. This is great because the chapters are run by volunteers. They are now only managing one system for their members versus multiple.

    Cons

    The only con we have is not because of the product but because it is run by volunteers. They need a little more assistance since this is not what they do for a living. However, StarChapter has been a great support to them directly, as well!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Gordon from PAHCRM.org

    Number of employees: 51-200 employees

    July 2018

    Very good platform for clubs and societies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Generally Good experience for limited use. Tech support is very responsive.

    Pros

    Pretty straight forward for setting up meetings and memberships.

    Cons

    Limitations on customizations for member types, marketing and messaging. Text interface is not intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • James from DFW Community Associations Institute

    Number of employees: 1 employee

    July 2018

    Not As User-Friendly As I Hoped

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Friendly staff who are usually quick to respond to an inquiry (even if it's not the answer I need) - i just wish the program was more user-friendly on the back end of things, and that the support staff would listen more closely when I have a problem...many of their answers revolve around options that I have already tried, and even though I explain this to them, they don't seem to understand that their "fix" doesn't work for me.

    Pros

    The membership database works very well, the layout of the website looks great.

    Cons

    Many basic aspects of the softward can not be changed by the admin user (or StarChapter staff), and so far many functions have been very difficult to get used to. Also, the email marketing feature is NOT user friendly, and continues to create problems for me. I miss using Constant Contact...but have invested too much in StarChapter at this point to consider going back to the old way we did things...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Pamela from Association of Legal Administrators - Wisconsin Chapter

    Number of employees: 51-200 employees

    July 2018

    Star Chapter

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    manageable, flexibility, don't need to be an expert at we design to manage the site. Good preview screen to ensure the end result is what I am looking for

    Cons

    not the most intuitive....spend a lot of time searching around for how to accomplish what I want

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Peter from APICS Princeton South Jersey

    Number of employees: 201-500 employees

    July 2018

    Easy to use, full featured, and great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great - full featured and complete. The best part is the support. I've never seen support so complete and responsive - they are the best.

    Pros

    Simple, any one of the chapter officials can use it. FUll featured. We can handle almost all the chapters business through starchapter. The only thing we don't do on star chapter is document storage. Everything else is done through starchapter, planning & managing events, newsletters, email notifications, member activity tracking, - its great.

    Cons

    The only negative is that the new version was rolled out before the documentation was ready. But the system is so intuitive that it wasn't an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Laurey from NARI Pacific NW

    Number of employees: 2-10 employees

    July 2018

    Star Chapter

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall experience was fine, support is great.

    Pros

    Fairly easy for the members to use. Like the reporting. Like the look. I like everything but the three things I mention below.

    Cons

    You need to figure a way that one member company can have more than one person registered. And we would be able to see how many member companies we have, without the extra people.
    You need to be able to refund someone on a registration or ticket
    The email blast engine is hard to work with and not very creative.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Ike from ASA of Metro Washington

    Number of employees: 2-10 employees

    July 2018

    There are a lot of choices, Star Chapter works for us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Star Chapter provides a good alternative for our size operation (about 3/4 million). I think you should check out all options before deciding on SC, but it works for us.

    Pros

    We adopted Star Chapter after using Abila and did not miss a beat. The people are good to work with.
    We are a two person office and the other person, not me, does the work on the Website and I do the Database.

    Cons

    Some of the functionality is clunky. Since I focus on the database, it works ok for me. We have company memberships which causes some problems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Travis from UASRC

    Number of employees: 2-10 employees

    July 2018

    StarChapter has the infrastructure

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have always been helpful and understanding of my issues.

    Pros

    I enjoy all the extra features this software has. I don't need them all currently, but I can see our organization growing into most of them.

    Cons

    At first it was overwhelming the amount of information and extra clicks I had to make to perfect my applications.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Denise from AFWA Chattanooga

    Number of employees: 51-200 employees

    July 2018

    My Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's ok but hard to get detailed answers or Support Ticket answers do not properly address the question asked.

    Pros

    The report capabilities and some features.

    Cons

    Not super user friendly but with the new format/design it is a little better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Vedat from Cliffside Park chamber of commerce

    Number of employees: 2-10 employees

    July 2018

    Director

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good

    Pros

    Event listing on website and ability to edit

    Cons

    Member directory and overall editing complexity

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Good use some improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I value the software but I think there is great room for improvement. I definitely think it support should be available more often. When I write a ticket, I don't expect a response back for a few days and I think that could approve.

    Pros

    I like that I can preview anything I put on the page before I actually publish it.

    Cons

    Not getting in touch with support when I really need too. I also experienced several glitches on the site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Laura from CMSA AZ

    Number of employees: 2-10 employees

    July 2018

    StarChapter Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our overall experience with StarChapter has been a very positive one. This allows the chapter to be in total control of the website. The customer service is excellent! When we have had an issue, it is taken care of within a couple of days.

    Pros

    The software is easy to use once you have been trained on it.

    Cons

    It is difficult at times to find items that you are working on. Such as making changes or if there is an issue that you are trying to fix on your own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Chpater Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this software is that it allows us to keep all of our information regarding the chapter in one location. Previously, we had another organization manage registration and membership while we managed chapter finances in another area. Being able to access chapter information at anytime has been critical to managing our 500 members.

    Cons

    My least favorite part of the software has to do with adding information to the site. Finding the areas to create the newsletter or post an announcement is not very intuitive to me.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jennifer from PMI Syracuse

    Number of employees: 51-200 employees

    July 2018

    Ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great way to communicate information to our members

    Pros

    Easy to configure and show others how to use the software.

    Cons

    We had continuous challenges with the Integration with third party vendor.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Turn Key Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We’ve had a great experience with Star Chapter. Good service -and Turn Key .

    Pros

    Ease and adaptability . Mostly that the platform is turnkey.

    Cons

    Some little things that can be customized .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Corey from Covenant Classical Schools & Daycare

    Number of employees: 201-500 employees

    June 2018

    It is a good database for our nonprofit board

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    StarChapter has helped our nonprofit organization organize our members and our documents.

    Pros

    Our nonprofit organization uses StarChapter to organize our member and board of trustees data. The software is easy to use and the website looks nice.

    Cons

    The one-time setup fee is somewhat expensive. Also, the software has a significant learning curve for users who are not tech savvy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Sefton from Roofing Contractors Association of Washington

    March 2018

    It is a nice system but it suffers from over complication with the data bases.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped me organize the membership as it was increasing.

    Pros

    It is robust and can stand mistakes.
    It give a really good site appearance.
    Once you have mastered it quirks it works very well

    Cons

    Not easy to use for someone that is not a techie.
    The newsletter feature still causes me a lot of grief.
    It does not sync with Quick-books.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nicole from ISA Rocky Mountain Chapter

    Number of employees: 2-10 employees

    February 2018

    Great web platform for nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software offers the best value for your money. It has the capabilities of more expense software without the price tag.

    Cons

    Not having the ability to set-up sessions makes registration a bit harder to maintain. It would be nice to have a functionality that allows people to pick and choose specific tracks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Doug from North Kansas City Schools

    Number of employees: 1,001-5,000 employees

    January 2018

    Overall, it has been a good experience...just time consuming to build.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A web site

    Pros

    There is a lot of flexibility and relatively easy to modify as you go. They provide a lot of videos and tutorials that are helpful if you have the time to watch them.

    Cons

    It is a little complicated and not super userfriendly, though they have many tools and instructions to help get you to where you need to be--but it still requires a lot of time to learn--it is not intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nikki from Fraser Imaginieers, LLC

    January 2018

    This software has turned struggling chapters into high-functioning, productive chapters.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software makes the job of a volunteers chapter leader less stressful. I also lke I like the professional polished look of the website templates.

    Cons

    You have to be willing to dig in and figure things out. Depending on your clients demographic there will be slight slight learning curve, but the tutorials they have really help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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