StarChapter

RATING:

4.2

(622)

About StarChapter

StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management. StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event. Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance an...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

StarChapter Pricing

StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).

Starting price: 

$53.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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StarChapter Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for StarChapter

1 - 5 of 617 Reviews

LaToya

Management Consulting, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2022

Local CMSA Chapter

User Profile

Patrick M.

Verified reviewer

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Service, Price and Functionality

PROS

I've used StarChapter for more than 10 years. The platform is very user-friendly and customer service is top notch. The knowledge base is thorough and easy to navigate.

CONS

When membership dues are variable based on size, the platform isn't intuitive. Flat dues work great!

Reason for choosing StarChapter

We never received a response from the other provider.

Reasons for switching to StarChapter

We switched because we needed an actual member directory and event registration.

Vendor Response

Wow thank you for being a long time StarChapter user and for taking the time to share your experience, we really appreciate your feedback.

Replied August 2021

Forrest

Non-Profit Organization Management, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Good integrated system

StarChapter has streamlined our website management with its extensive proprietary integration. Although they have just raised their prices, it is still a reasonable value and the simplest way for us to pull all of our functions together.

PROS

We went with StarChapter because it integrates website, membership management and email into one system. StarChapter is based on WordPress, which makes for easier learning for users already familiar with WordPress. Event management is a plus. There's an extensive knowledgebase for help and StarChapter support department is very responsive.

CONS

1. The system is so feature rich that there is a substantial learning curve to master the full capabilities. 2. Although webpage editing is based on WordPress' block editor, the content editing and navigation editing is a bit clunky. Fortunately, there is a source code (HTML) option, but StarChapter inserts additional tags based on its CSS. 3. The elimination of 3rd party payment processors in favor of its proprietary (and extra cost) StarPay system means we have to use payment links to the processor instead of keeping everything within StarChapter.

Reasons for switching to StarChapter

We had started with a custom programmed website and the migrated to Concrete CMS to have a website that wasn't reliant on a particular programmer, so multiple people could make content changes. However, the website was separate from mass email system (Constant Contact) and membership management (mySQL database). StarChapter provides an all-in-one solution.

Vendor Response

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

Replied January 2024

Marie

Accounting, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed January 2021

I regret this purchase so far

I am not happy. Customer service always finds reasons why the problem is about me, instead of about their non-user-friendly platform.

PROS

It's attractive for the users. When you can get the features to work it has a polished looks. Content added in the admin menu is automatically added to the website.

CONS

Where do I start? I have a long list of complaints about this platform. If it were more user-friendly it would be great. Unfortunately it is not user-friendly or intuitive. I have used other systems that required much less customer service requests on my part. I would not call myself a tech expert but I do tend to navigate technology with mild to little difficulty, including editing my own website and some light coding, so I am not a complete novice. I am constantly having to go back and rewatch support videos or fiddle with the system because its just not intuitive. If and when i do figure out something that should be simple, the features are pretty nice, but the platform is so frustrating that I have not found the transition worth my while and I regret it.

Reason for choosing StarChapter

I thought the features of this product would make my life a little easier. Membership has grown and I am the primary admin as well as the ED.

Reasons for switching to StarChapter

I thought the features of StarChapter would help me, as the only person really doing this work. If you can figure out the features, they are polished and the website is updated when you add content in the menu.

Vendor Response

Thank you for posting a review, we would like the opportunity to investigate your feedback further and we'll reach out to schedule some time.

Replied February 2021

Dan

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

Florida FBINAA Review

I am generally happy with the product, but I think there is always room for improvement. As the author [sensitive content hidden] says, the enemy of great is good.

PROS

I like the "one stop shop" features of managing our organization.

CONS

The product is mostly intuitive, but the webpage design and management features could be improved and simplified. The biggest thing that I think StarChapter can improve upon is the customer/technical service access. Talking to a real person the day of the issue is paramount to modern organizations, and I would suggest investing in the human capital to accomplish better customer or technical support.

Vendor Response

Thank you for taking the time to share your feedback.

Replied April 2024